Issue with TTE - External System ID does not exist!

Hi dear Gurus,
We followed the SAP Best Practice to set up our CRM 5.0 system and it seems to have opened the Pandora's box for us. When we try to create a service contract, there was an error message in the header complaining that the external system does not exist. Here is what the HELP tells us:
In Customizing for TTE,
1. Choose Assign Objects from External Systems
2. Choose External System IDs
3. Maintain system ID for the calling system BC5CLNT005
4. Choose Save
However, when we get into IMG, under 'Assign Objects from External Systems', there is NO external system ID to choose. Why is this? Is it because our system is on a different patch level?
Any idea would be appreciated.
Thanks,
Leon

I have similar problem how did you solve this issue?
Your input will help me analyze the issue?
Is it because of the client we where in to is the Productive client not the customizing client?

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RESEARCH
=========
(Note: This is INTERNAL ONLY research. No action should be taken by the customer on this information.
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