Issues Connecting to certain websites

A week ago I noticed issues using the eBay and BBC news apps and gumtree website on my iPad. I thought it was just a glitch with the internet yet a week later I am having the same issues. On trying them with my PC (wired connection) it also has the same issue accessing the above sites. The pages just don't load or a very slow. This seems to be the case on all devices attached to the home hub 4. I have performed a factory reset and performed a speed test which was satisfactory. Using a website that checks others status it tells me they are all up OK. I can only assume this is a connection issue. None of the usual websites inform of any issue. Can anyone advise best course of action?

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Similar Messages

AirPort Extreme failure to connect to certain websites

My AirPort Extreme suddenly failed to connect to certain websites that operate correctly. The Safari returned the error "Bad Server Request", i.e., www.utteraccess.com. Originally, I believe the website may be down for maintenance but tried several times with no avail. I tried it with my mobile phone and connect successfully. Then I tried to unplug the internet incoming cable to my iMac directly. It works like a charm. Thus confirm the problem lies on my AirPort Extreme. In the past it was working correctly to access this website. It seems the problem happened after the OS updated to OS X 10.10.2 and iTunes to 12.1. Any advice to diagnose the AirPort Extreme? Thanks!

Ok.. that is getting us somewhere.
The issue with fibre can be rather strange.. it has to do with technical issues between the supplied IP address the subnet of the entry and the gateway.. if the gateway is outside of the subnet of public IP it can fail to work. This is because the subnet mask is set too small a range.
Another way of saying the same thing is that the AE is not flexible enough to handle what is really incorrect setup on the part of the ISP.. but terribly common, such that most router manufacturers just work around it by using a more flexible route table.. it is fixable in most routers where the route table is accessible.. of course apple does nothing of the sort.. In fact apple routers are really pretty restrictive and unless you have cable modem I don't like your chances of it working.
I want you to test a few things.
Pick one of the sites that fails.. and open a terminal in the Mac.
Run the command traceroute to the website and give me the output. eg
It will fail although sometimes it can actually reach the site just not connect to http.
traceroute www.google.com
traceroute to www.google.com (216.58.220.100), 64 hops max, 52 byte packets
1 192.168.2.254 (192.168.2.254) 1.260 ms 0.819 ms 0.872 ms
2 adsl03.mel01.eftel.com (203.123.68.34) 25.224 ms 25.645 ms 25.083 ms
3 tge0-0-0-303.core0.mel.dft.com.au (203.123.69.105) 24.627 ms 24.970 ms 24.675 ms
4 202.61.240.78 (202.61.240.78) 26.278 ms 28.032 ms 25.621 ms
5 225.2.2.123.network.m2core.net.au (123.2.2.225) 40.738 ms
    be1-v427.bsr02.pmelnxd.vic.m2core.net.au (123.2.3.178) 26.088 ms
    177.4.148.122.network.m2core.net.au (122.148.4.177) 40.064 ms
6 be1-v551.bsr02.masceqx.nsw.m2core.net.au (122.148.4.178) 40.270 ms
    177.4.148.122.network.m2core.net.au (122.148.4.177) 39.710 ms
    157.2.148.122.network.m2core.net.au (122.148.2.157) 38.399 ms
7 be1-v551.bsr02.masceqx.nsw.m2core.net.au (122.148.4.178) 38.743 ms
    google-gw.bsr02.masceqx.nsw.m2core.net.au (122.148.2.154) 39.042 ms 40.413 ms
8 google-gw.bsr02.masceqx.nsw.m2core.net.au (122.148.2.154) 38.447 ms
    66.249.95.234 (66.249.95.234) 38.635 ms
    google-gw.bsr02.masceqx.nsw.m2core.net.au (122.148.2.154) 39.015 ms
9 66.249.95.234 (66.249.95.234) 48.045 ms
    209.85.142.11 (209.85.142.11) 39.584 ms 40.335 ms
10 209.85.142.11 (209.85.142.11) 38.522 ms
    syd10s01-in-f4.1e100.net (216.58.220.100) 40.856 ms 39.432 ms
Now do the same thing again with the connection bypassing the apple router..
So I can see where the routing is falling.
If you are having DNS problems.. very likely in Yosemite.. try using the IP address instead of the name.

Suddenly can't connect to certain websites

This week I discovered that I am unable to connect to several websites I am accustomed to visiting frequently. These are not 404 errors. Safari and Firefox both give me the message that they "can't connect to the server," and Netscape says the "connection was not accepted." The problem websites I discoverd so far are nytimes.com, daypop.com, democracynow.org
I had monkeyed with some of my system settings including activating the firewall which I deactivated with no better results. I cannot remember if there
was anything else I did which could affect the web connections. I repaired permissions just in case--no change. It was suggested that I make one of the problem sites my home page on Safari--that did no good.
I sent a message to the NY Times via webmast@nytimes. com asking if there was some reason I should suddenly have a problem connecting--it didn't get spit back at me, but it has yet to be answered.
Out of ideas as to what else to try. Any help out there?
Thanks.
Noel Gilmore

Uh-oh. Very bad that so far NO ONE has any idea how to help. I've put up the question on a couple of Mac site forums which got me to the Network Utility. I tried using it but for the most part can't interpret the results. If posting them will enlighten anyone, I'd be glad to do that.
Someone suggested that I needed to use a different DNS. Now I'm into territory I don't really understand. I went to my ISP's support website and found the addresses of the primary and secondary DNS. My TCP/IP settings didn't require that I input any DNS address, but armed with them, I entered the secondary address and tried to connect again, but no luck.
Aaarghhh!
noelieg
G5 iMac Mac OS X (10.4.5)

Repeatedly connecting to certain websites since using Firefox 7

I connect to a website and it displays as expected. I move my cursor to the page and it disappears, waits for the connection, connects, disappears, waits, connects, and so on.
It's only a few sites and it's only since upgrading to 7.
Example site provided.

[[parental controls]]
https://addons.mozilla.org/en-US/firefox/addon/blocksite/

Safari cannot create secure connection with certain websites

I have OS X 10.10 with every available updates, and Safari's currently unable to 'establish secure connection' with some site I'm trying to connect, most disturbing being the whole Steam network (store/support.steampowered.com, steamcommunity.com, etc). IE (via Bootcamp), Chrome (both standalone and integrated into Steam client) and Firefox have no problem doing so.
Considering sometime before the in Steam browser indicated the site as insecure (a red lock icon with a cross, typically used to indicate bad cert) for a short time, and hearing of certs issued to gov agencies for man in the middle, I compared the cert for store.steampowered.com/login (which, in contrary to most content on that domain, forces a secure connection) and this discussions.apple.com. Well Firefox and IE do show a normal grey lock icon without organization name, and Chrome admits the website's ownership is unverified (in details, it says ownership is verified by the CA but there's no public verification record; the secure setting of that site has outdated, too) despite having Valve's name and green lock icon. So the cert could be a fake since it's an ordinary (I guess?) cert from a EV authority (DigiCert High Assurance EV CA-1 in this case). The certificate shown from Chrome is totally fine (not a single red cross in the chain), though.
Well there're other https resources Safari fails to create a secure connection with every now and then. I just forgot/ am unable to test them with other browsers (Sometimes it's not the page itself that can't be retrieved via https, but some resource it loads. Sadly I only know how to use Inspector in Safari, though I'm sure other browsers have similar functions, too). I suspect Safari just refuses such certificates (or the AES_128_CBC method maybe) while other browsers accept it. Is there an override for this?
Weird enough, https://ev-root.digicert.com/ has grey lock on Firefox and Safari. Seems overriding is the only workaround.
As a side note, my Safari freezes upon loading PayPal, being ir-responsive for tens of seconds on every activity such as clicking a link. For most of duration of the freeze no high CPU usage is monitored, though ocspd does sometimes take 50% or so, and the web process bursts into 100% immediately before unfreezing. Guess Yosemite has some issues with TLS on the system level.

This could be a complicated problem to solve, as there are several possible causes for it.
Back up all data, then take each of the following steps that you haven't already taken. Stop when the problem is resolved.
Step 1
From the menu bar, select
           ▹ System Preferences... ▹ Date & Time
Select the Time Zone tab in the preference pane that opens and check that the time zone matches your location. Then select the Date & Time tab. Check that the data and time shown (including the year) are correct, and correct them if not.
Check the box marked
          Set date and time automatically
if it's not already checked, and select one of the Apple time servers from the menu next to it.
Step 2
Triple-click anywhere in the line below on this page to select it:
/System/Library/Keychains/SystemCACertificates.keychain
Right-click or control-click the highlighted line and select
          Services ▹ Show Info
from the contextual menu.* An Info dialog should open. The dialog should show "You can only read" in the Sharing & Permissions section.
Repeat with this line:
/System/Library/Keychains/SystemRootCertificates.keychain
If instead of the Info dialog, you get a message that either file can't be found, reinstall OS X.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. Open a TextEdit window and paste into it by pressing command-V. Select the line you just pasted and continue as above.
Step 3
Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
In the upper left corner of the window, you should see a list headed Keychains. If not, click the button in the lower left corner that looks like a triangle inside a square.
In the Keychains list, there should be items named System and System Roots. If not, select
          File ▹ Add Keychain
from the menu bar and add the following items:
/Library/Keychains/System.keychain
/System/Library/Keychains/SystemRootCertificates.keychain
Open the View menu in the menu bar. If one of the items in the menu is
          Show Expired Certificates
select it. Otherwise it will show
          Hide Expired Certificates
which is what you want.
From the Category list in the lower left corner of the window, select Certificates. Look carefully at the list of certificates in the right side of the window. If any of them has a blue-and-white plus sign or a red "X" in the icon, double-click it. An inspection window will open. Click the disclosure triangle labeled Trust to disclose the trust settings for the certificate. From the menu labeled
          Secure Sockets Layer (SSL)
select
          no value specified
Close the inspection window. You'll be prompted for your administrator password to update the settings.
Now open the same inspection window again, and select
          When using this certificate: Use System Defaults
Save the change in the same way as before.
Revert all the certificates with non-default trust settings. Never again change any of those settings.
Step 4
Select My Certificates from the Category list. From the list of certificates shown, delete any that are marked with a red X as expired or invalid.
Export all remaining certificates, delete them from the keychain, and reimport. For instructions, select
          Help ▹ Keychain Access Help
from the menu bar and search for the term "export" in the help window. Export each certificate as an individual file; don't combine them into one big file.
Step 5
From the menu bar, select
          Keychain Access ▹ Preferences... ▹ Certificates
There are three menus in the window. Change the selection in the top two to Best attempt, and in the bottom one to CRL.
Step 6
Triple-click anywhere in the line of text below on this page to select it:
/var/db/crls
Copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder named "crls" should open. Move all the files in that folder to the Trash. You’ll be prompted for your administrator login password.
Restart the computer, empty the Trash, and test.
Step 7
Triple-click anywhere in the line below on this page to select it:
open -e /etc/hosts
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting. A TextEdit window should open. At the top of the window, you should see this:
# Host Database
# localhost is used to configure the loopback interface
# when the system is booting. Do not change this entry.
127.0.0.1                              localhost
255.255.255.255          broadcasthost
::1                                        localhost
fe80::1%lo0                    localhost
If that's not what you see, post the contents of the window.

Issues connecting to some websites

I have been unable to get on certain frequent websites that I use since yesterday. Facebook is one as well as Sovereign Bank. I have tried connecting to random other websites sometimes with success and other times without. When I enter the address, all I get is a blank page and the page does not load. I have run a virus scan and restarted my computer. I do have internet access with a strong signal. Any ideas? I have a Dell laptop with Windows Vista.

Amazon seems to work again...FYI.

Can't connect to certain websites that I used to be able to, one is my credit union.

I've tried several fixes to this question based on my searches for fixes but still have a handful of websites I can't access. Tried with IE browser too and same thing. Not all site. Message says server taking too long to respond or timed out. May be too busy. I always connect at work fine but not at home. I run an antivirus program AVG 2011. Last time I updated firefox was 12/24/10. I started having problems soon after that

I've tried several fixes to this question based on my searches for fixes but still have a handful of websites I can't access. Tried with IE browser too and same thing. Not all site. Message says server taking too long to respond or timed out. May be too busy. I always connect at work fine but not at home. I run an antivirus program AVG 2011. Last time I updated firefox was 12/24/10. I started having problems soon after that

Can't connect to certain websites from MacBookPro

I can't connect to my own website (hosted by a hosting service) from my MacBookPro. No other sites seem to be blocked; I just get an error telling me that the connection has timed out when I try to go to my site.
My son's windows machine connects over the household wifi to the site without problems. I've tried changing DNS settings, removing my network filter, repairing permissions, and am now in need of additional ideas to try.
Please help!!

Test 1:
ping -c10 74.125.127.104
PING 74.125.127.104 (74.125.127.104): 56 data bytes
64 bytes from 74.125.127.104: icmp_seq=0 ttl=50 time=120.176 ms
64 bytes from 74.125.127.104: icmp_seq=1 ttl=49 time=115.147 ms
64 bytes from 74.125.127.104: icmp_seq=2 ttl=50 time=117.835 ms
64 bytes from 74.125.127.104: icmp_seq=3 ttl=50 time=116.873 ms
64 bytes from 74.125.127.104: icmp_seq=4 ttl=50 time=116.009 ms
64 bytes from 74.125.127.104: icmp_seq=5 ttl=50 time=114.641 ms
64 bytes from 74.125.127.104: icmp_seq=6 ttl=50 time=115.502 ms
64 bytes from 74.125.127.104: icmp_seq=7 ttl=50 time=115.574 ms
64 bytes from 74.125.127.104: icmp_seq=8 ttl=50 time=117.283 ms
64 bytes from 74.125.127.104: icmp_seq=9 ttl=50 time=115.489 ms
--- 74.125.127.104 ping statistics ---
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max/stddev = 114.641/116.453/120.176/1.563 ms
Test 2:
traceroute to 216.239.138.137 (216.239.138.137), 64 hops max, 40 byte packets
1 10.0.1.1 (10.0.1.1) 5.081 ms 0.965 ms 0.951 ms
2 * * *
3 172.31.55.75 (172.31.55.75) 12.375 ms 15.997 ms 19.694 ms
4 10.220.51.18 (10.220.51.18) 12.584 ms 11.062 ms 12.571 ms
5 10.35.11.22 (10.35.11.22) 22.760 ms 44.786 ms 29.671 ms
6 10.35.11.21 (10.35.11.21) 40.545 ms 26.148 ms 23.244 ms
7 gi1-3.ccr01.cmh02.atlas.cogentco.com (38.104.22.5) 148.736 ms 38.439 ms 208.143 ms
8 te3-4.ccr01.ind01.atlas.cogentco.com (154.54.24.253) 141.155 ms te4-1.ccr01.ind01.atlas.cogentco.com (154.54.28.173) 55.170 ms te3-4.ccr01.ind01.atlas.cogentco.com (154.54.24.253) 86.046 ms
9 te0-3-0-0.mpd22.atl01.atlas.cogentco.com (154.54.7.77) 62.597 ms 64.887 ms 64.865 ms
10 te0-2-0-1.mpd22.iah01.atlas.cogentco.com (154.54.2.34) 62.904 ms te0-1-0-2.mpd22.iah01.atlas.cogentco.com (154.54.5.53) 62.072 ms te0-1-0-0.ccr22.atl01.atlas.cogentco.com (154.54.28.49) 65.373 ms
11 te0-1-0-0.ccr22.iah01.atlas.cogentco.com (154.54.7.189) 64.393 ms te0-0-0-5.mpd22.lax01.atlas.cogentco.com (154.54.0.241) 90.648 ms te0-3-0-6.mpd22.lax01.atlas.cogentco.com (154.54.0.253) 108.581 ms
12 te0-1-0-0.ccr22.lax01.atlas.cogentco.com (154.54.25.165) 91.866 ms te0-2-0-3.ccr21.lax01.atlas.cogentco.com (154.54.44.242) 88.815 ms te0-1-0-6.ccr21.lax01.atlas.cogentco.com (154.54.0.225) 126.106 ms
13 te3-8.ccr02.lax04.atlas.cogentco.com (154.54.24.70) 94.673 ms te4-8.ccr02.lax04.atlas.cogentco.com (154.54.6.242) 90.318 ms te3-4.ccr02.lax04.atlas.cogentco.com (154.54.43.250) 90.999 ms
14 ge-0-2.brdr.los-angeles-owb.omnis.com (38.104.83.146) 94.852 ms 113.965 ms 89.302 ms
15 ge-0-1.edge.torrance.omnis.com (216.239.131.17) 93.470 ms 89.905 ms 92.673 ms
16 ge-0.fw-1.torrance.omnis.com (216.239.131.9) 90.171 ms 91.468 ms 92.471 ms
17 ge-0.fw-1.torrance.omnis.com (216.239.131.9) 93.987 ms 110.708 ms 95.792 ms
Also, for what its worth, my son can access the site sitting next to me on the couch with his laptop (dell/windows)

My iMac will only connect to certain websites?

When I first started up google chrome on my iMac today, the start up page (google) wasn't loading. I decided to try other websites such as youtube, twitter, tumblr, and Facebook. Out of all the websites I tried, Facebook was the only website the loaded up (and very quickly at that). I decided to try the google search bar to see if it would work and it did, but some links that I clicked didn't load up. I tried following some advice I found on some forums, but none of them worked. I cleared my cache, got rid of login items, fixed up my desktop, restarted my router, and a few other things, but nothing. It worked fine two days ago (didn't use it yesterday), but now it's just really sucky. The Internet works fine on my ipad and my brother's dell laptop so my iMac has to be the problem. Can someone help me out? Btw, I haven't upgraded to Lion yet, since I'm waiting on my day to pay for it, plus the Mac App Store doesn't work until hours after I've started up my iMac..

That tick is OK.
Not that you should have to mess around with your settings, but you could try adding OpenDNS numbers to your network settings:
http://use.opendns.com/#mac
Info about OpenDNS:
http://www.labnol.org/internet/tools/opendsn-what-is-opendns-why-required-2/2587 /

Cant connect to certain websites with WRK54G router

Hello all, I have a WRK54G router with SBC as my ISP. I am running Windows XP and I can not connect to disneyshopping.com, nor enterprise.com with the router plugged. If I unplug the router and connect the computer directly to the SBC router I have no problems. I use both IE7 and Firefox, with all java and flash updates inplace. If there is something in the settings of the Linksys router I need to change, can somebody please help. Thank you all in advance for your help!

Looks like your DNS servers are no working, check this on how to assign DNS servers and other network info on your computer. If you get the IP and other network info from router, then go to router management page, assign following DNS servers on its DHCP part.
Use these 2 free DNS servers from OpenDNS and try again..Should work..
208.67.222.222
208.67.220.220
picoHat
Home Network, Wireless Network and Computer Networking Made Easy

Time capsule will not connect to certain websites

When I've selected my Time Capsule as my network, internet browsers run slow and certain sites will not load at all. In particular, Yahoo will not load, so I have trouble accessing my email. It works fine when I switch the network to the wireless router supplied by my ISP. I'd rather default to the Time Capsule to use the backup function automatically. Does the Time Capsule have the ability to block sites? If so, how do I clear them out?

Your TC could be in the wrong mode..
Do a factory reset and start over.
The Factory Reset universal
Unplug your TC/AE. Hold in reset. and power the TC/AE back on.. all without releasing reset and keep holding in for about 10sec. The time is not important.. it is the front LED rapid flashing that indicates you are in factory mode.
Release reset.
If it doesn’t flash rapidly you have released reset at some point and try again.
Be Gentle! Feel the switch click on. It has a positive feel.. add no more pressure after that.
TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations.
No files are deleted on the hard disk.. No reset of the TC deletes files.. to do that you use erase from the airport utility.

Is there a CDN Issue? Certain websites half loadin...

Hi,
A few weeks ago my trusty DG834G router decided to stop connecting to the internet (or even acknowledging I had an ADSL connection, very odd) so I've had to (reluctantly!) promote the BT homehub from access point to main router.
I'm fairly sure it's completely unrelated to my router switching but ever since doing so I've had sporadic issues connecting to certain sites. It's extremely frustating.
Half the sites will tend to load, but hang on loading various elements - stylesheets, javascript etc. This happens on multiple devices.
I believe I've tracked the issue down to CDNs (content-distribution-networks), specifically Akamai.
For example, when loading the BBC site my browser hangs loading assets from bbcimg.co.uk. When loading eBay it hangs loading assets from rtm.ebaystatic.com and from Facebook fbstatic-a.akamaihd.net.
Doing an nslookup against these servers show they all appear to be farmed out to Akamai.
(note, my router is correctly at 192.168.0.253)
C:\Users\Andrew>nslookup node1.bbcimg.co.uk
Server: BThomehub.home
Address: 192.168.0.253
Non-authoritative answer:
Name: a1092.g.akamai.net
Addresses: 213.120.157.72
213.120.157.18
Aliases: node1.bbcimg.co.uk
img.bbc.net.uk
node1.bbcimg.co.uk.edgesuite.net
C:\Users\Andrew>nslookup rtm.ebaystatic.com
Server: BThomehub.home
Address: 192.168.0.253
Non-authoritative answer:
Name: a1166.g.akamai.net
Addresses: 213.120.157.64
213.120.157.27
Aliases: rtm.ebaystatic.com
rtm.ebaystatic.georedirector.akadns.net
rtm.ebaystatic.com.edgesuite.net
C:\Users\Andrew>nslookup fbstatic-a.akamaihd.net
Server: BThomehub.home
Address: 192.168.0.253
Non-authoritative answer:
Name: a1168.dsw4.akamai.net
Addresses: 2a02:26f0:5d::173f:632a
2a02:26f0:5d::173f:6328
213.120.157.16
213.120.157.57
Aliases: fbstatic-a.akamaihd.net
fbstatic-a.akamaihd.net.edgesuite.net
I can't even appear to open a telnet connection to them which is why my browser has no chance:
C:\Users\Andrew>telnet a1092.g.akamai.net 80
Connecting To a1092.g.akamai.net...Could not open connection to the host, on port 80: Connect failed
and a tracert fails too:
Tracing route to a1092.g.akamai.net [213.120.157.72]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms BThomehub.home [192.168.0.253]
2 27 ms 27 ms 27 ms 217.47.112.250
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16
...and so forth
Running the same commands from a dedicated server sat in a datacentre works fine. I imagine this is also the case for other domestic ISPs.
Tracert from dedicated server:
C:\Users\Administrator>tracert a1092.g.akamai.net
Tracing route to a1092.g.akamai.net [23.63.99.224]
over a maximum of 30 hops:
1 3 ms <1 ms 1 ms 213-229-119-129.static.as29550.net [213.229.119.129]
2 <1 ms <1 ms <1 ms hex-b.3.magic.as29550.net [92.48.95.61]
3 1 ms 1 ms 1 ms ae1-cr0.the.as29550.net [91.186.5.249]
4 1 ms 1 ms 1 ms lonap.netarch.akamai.com [5.57.80.72]
5 1 ms 1 ms 1 ms a23-63-99-224.deploy.static.akamaitechnologies.com [23.63.99.224]
Trace complete.
Note that from my connection it resolves to 213.120.157.18 but from our servers it resolves to 23.63.99.224. I can telnet to 23.63.99.224 perfectly fine from my home connection.
I understand the point of a CDN is to split the load between servers so I may expect to see different IPs but 213.120.157.18 appears to be owned by BT. Are BT hosting their own CDN network which is killing my connection?
Please could this be escalated to someone in your networking department to investigate? I can only assume it's not just me having this issue and the issue appear to be fairly simple to fix.
Many thanks.

Hi
I'm having precisely the same problems, and have been for the last couple of weeks - everything works fine, except for CDN-hosted content.
The addresses I cannot connect to are the same as the ones in the original post - eg:
tracert node1.bbcimg.co.uk
Tracing route to a1092.g.akamai.net [213.120.157.72]
over a maximum of 30 hops:
1    <1 ms    <1 ms    <1 ms router [10.X.X.X]
2    42 ms    42 ms    41 ms 217.47.13.186
3     *        *        *     Request timed out.
Changing DNS server (to e.g.: 8.8.8.8) doesn't help - returns the same (unresponsive) IP addresses.
I'm aware of the BBC-related problems from a week or two ago, and my problems seem to have started at around the same time, but I get problems on various websites - anything that doesn't respond seems to be Akamai related.
It's not consistent either. Whilst writing this, the result I get from nslookup has now changed to 213.120.161.186 & 213.120.161.200, and suddenly I can see the BBC News website again.
At the same time, I can't access store.steampowered.com. nslookup on that gives a1507.d.akamai.net, 213.120.157.32 213.120.157.74 213.120.157.67
So - I seem to be getting two ranges back for Akamai CDN servers from DNS queries - sometimes I'm getting 213.120.157.X addresses, which seem to route into nowhere for me, and sometimes I'm getting 213.120.161.X addresses, which work fine.
For reference, my WAN IP is 86.137.32.X, gateway is 217.47.13.186.
Don't suppose there are any hugely knowledgable BT folks passing who can tell which CDN servers I should be seeing, and can say why I seem to be flip-flopping between one set I can see and one I can't?
Cheers

Issue with connecting to 1 website

Hi there
I hope someone can help me resolve this issue
I'm having issues connecting to a website ( www.soccermanager.com ) via BT. It worked fine 2 days ago but not worked since. I can connect to it from my work pc, my iphone ( three 3g ) and my work blackberry ( vodafone ), but if I turn on wifi on either my iphone or blackberry and use my bt network it doesn't work. Site is definitely up but not working on my BT connection. I have also tried my work laptop via my home BT and it doesn't work either, so hopefully also ruling out a PC related issue.
I can ping the server and get the same ip address as I do at work, so isn't a DNS issue ( even though I have also tried OpenDNS just in case ). When I run a tracert on it eventually times out at the 17th hop, the last hop before timeout was:
16 129 ms 129 ms 129 ms xe-0-1-0.er1.dfw2.us.above.net [64.125.27.74]
Any ideas or suggestions of what's wrong ?
Thanks for any help/suggestions, even if only to test the site and tell me it works for you or not.

Reported via a live chat. I must say that the guy was very helpful and said he'd reported the issue together with the tracert data I had provided.
Afraid I lose the will when trying to speak to BT by phone!

How do I get certain websites to work on my MacBookPro?

I've been working on this for more than four hours now, and I'm extremely frustrated. Here's my problem:
When I try to use certain websites (i.e., Google, Facebook, Yahoo) instead of going to the page, there is a pop-up that says my Flash Player may be out of date. I hit ok, and it takes me to a screen that has two buttons: Update and Remind Me Later. It doesn't matter which one I click, it tries to download Flash. The option this screen gives me is not compatible with Mac, so I found the correct one on this site.
I've searched the forum for answers and tried everything I found on here, as well as spent an hour with Apple Customer Service. I have uninstalled and reinstalled Flash multiple times. I cleared all my caches, I reset my Safari, I made sure all the preferences were selected in Safari to allow for plug-ins to work. I went into the settings for Flash Player and deleted all the site data. I made sure everything was up to date (OS X 10.9.4 and Safari 7.0.5), but I'm still getting these messages. When I was on the line with Apple, Youtube was working and playing video, but now it is not. On the Adobe site I was looking through the troubleshooting and came across a screen that said if the yellow clouds were moving, then Flash was working. The yellow clouds WERE moving, but I'm still not able to connect to certain websites.
What else can I do? I'm in a foreign country and Facebook is my best option to stay in touch with my family, but right now Flash is making that impossible for me. Any help would be greatly appreciated.

What is your installed Flash Player version?

Problem connecting to one website, tracert shows timeout at 7 & 8

Hi all, So I am having issues connecting to one website. Everytime I run tracert it shows a similar timeout. I am not sure what is causing this. My web browsing otherwise is great. Just having issues with this one website. Below is a sample of tracert results: Tracing route to ip-160-153-59-163.ip.secureserver.net [160.153.59.163]
over a maximum of 30 hops:1 7 ms 1 ms 4 ms router.asus.com [192.168.1.1]
2 14 ms 16 ms 11 ms 96.120.37.65
3 13 ms 17 ms 12 ms 68.85.125.137
4 14 ms 14 ms 13 ms te-0-4-0-6-ar01.northdade.fl.pompano.comcast.net
[69.139.180.229]
5 15 ms 14 ms 17 ms be-20214-cr01.miami.fl.ibone.comcast.net [68.86.
90.205]
6 13 ms 13 ms 13 ms ae12.edge2.Miami1.level3.net [4.68.127.205]
7 * * * Request timed out.
8 * * * Request timed out.
9 66 ms 63 ms 63 ms 4.34.191.254
10 78 ms 74 ms 98 ms be38.trmc0215-01.ars.mgmt.phx3.gdg [184.168.0.69
11 75 ms 75 ms 73 ms be38.trmc0215-01.ars.mgmt.phx3.gdg [184.168.0.69
12 66 ms 67 ms 96 ms ip-97-74-255-129.ip.secureserver.net [97.74.255.
129]
13 65 ms 73 ms 65 ms ip-160-153-59-163.ip.secureserver.net [160.153.5
9.163]Trace complete. Thanks in advance for any help.

Hi, Thanks for the reply. I've tried contacting the host and they are telling me it's an issue with my isp. I can access the website with no problems from other devices just not on my pc when I go through my comcast connection. I have been having this issue for a few days now. I will try to contact the host again. Is there anything I can do to prove that it is an issue with the host? Thanks

Issues Connecting to certain websites

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