Issues with Ordering

I've just moved to a new place and would like to get Infinity setup. When I check the area, everything seems fine. It then asks for my specific address.  The place I've moved to is a home that's been split into flats. There are 5 flats in this place, all are listed except mine. I can select the other places, even just select the house number without a flat and select Infinity. However, if I try to enter my flat number, it says Infinity isn't available.
I'm thinking of just selecting my house number, not the flat so that I can order it, but with a two week wait until BT can come to install, I don't want to have any problems when they arrive. 
Is there any reason why infinity wouldn't be available at my flat, yet it would at all others in the building?

have you got an active BT phone line
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