ISupplier PO Notification

Hi,
We use iSupplier and iProc module.
We have a requirement to notify the external supplier (in mail along with PO report output) when a PO is approved or revised. Assume that I have configured my workflow mailer.
One probable way to achieve this is, enable email style in supplier preferences (Home page of supplier) as 'HTML mail with attachments'. I did not try this. I am going to try now.
My question is, Is there any other additional functionality in iSupplier to fulfill this requirement? Or the above approach holds good?
Thanks in Advance.

Hi,
Thanks for the response.
I was just trying the cycle. I am getting an error when trying to create supplier contact directory.
I have created Supplier, Supplier Site, Supplier Contact Directory and User Account successfully. But when I try to assign the Addresses For the Contact, I am geting this error -> 'Failed to assign addresses to contact: SQLAPAP_INVALID_PARTY_SITE_FOR_CONT'.
I Checked Metalink, It shows some patches. But what I see in the application is there are contact directory for other suppliers with Addresses assigned.
So this must not be something related to patch.
Am i missing anything?
Thanks.

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ISupplier Portal new supplier resgistration notification

Hi All,
When i am completing the supplier registration form and submitting it for approval.
The buyer doesnot receive any notification for approval?
is there any setup required for the buyer to recevice the notification?
Regards,
SY
Edited by: User009 on Sep 4, 2010 10:16 AM

Is the notification mailer up? Ask you dba to send a test notification.

Workflow Notifications not sending for AdHoc Role

Hi,
I am trying to send my workflow to multiple dynamic users, using the call createAdHocRole.
Here is my code (I currently am using 2 user names for testing. This will be eventually be a variable) :
+-- create role --+
apps.wf_directory.createAdHocRole(v_role_name -- role name
+, v_role_name -- role display name+
+, null -- language+
+, null -- territory+
+, null -- role description+
+, null -- notification preference+
+, 'JEHANSEN,DCDRIGGS' -- role users+
+, null -- email addresses+
+, null -- fax+
+, 'ACTIVE' -- status+
+, trunc(sysdate) + C_PURGE);+
When I run the workflow, it runs with no errors, but I am not receiving any emails. I can view the workflow in the Status Monitor and I see the Notification being created and it shows my new role as the performer. Both usernames that I am using for the Role Users are setup as Users and Employees in the environment.
I've queried the WF_USER_ROLES_ASSIGNMENTS table and I see my new role there, and both usernames are in the table. Both users are also in WF_USERS with email addresses, and also in WF_LOCAL_USER_ROLES. When I query WF_NOTIFICATIONS, I see the notification being created there, with a status of OPEN, receipient_role being my new role, mail_Status is blank, responder is blank, original_recipient is my new role, from_user is the supplier, and to_user is my role name .
Can anyone see what I am missing? I thought if I create the role with a null email_address it then sends email to all users in that role? It probably doesn't matter, but these are being submitted upon the change of a PO in iSupplier (Oracle Apps).
Thanks,
Janel

Hi,
Once you have created the role, they can be referenced in your Workflow process in the same way as an other role. For example, create an ad-hoc role "MYTEST123" using the standard WF_DIRECTORY API. Then you can use this as the notification recipient in your process.
If you are creating the roles dynamically within a process, then once the role has been created, set an item attribute (e.g. attribute NTF_RECIPIENT) to the name of the new adhoc role, and then have the notification recipient set to the value of the item attribute.
HTH,
Matt
WorkflowFAQ.com - the ONLY independent resource for Oracle Workflow development
Alpha review chapters from my book "Developing With Oracle Workflow" are available via my website http://www.workflowfaq.com
Have you read the blog at http://www.workflowfaq.com/blog ?
WorkflowFAQ support forum: http://forum.workflowfaq.com

Troubleshooting PO Approval Workflow notification

Hi All
Some of the iSuppliers are not receiving the PO Approval notifications from the Workflow process.
Any ideas/suggestions to debug this issue will be highly appreciated.

Hi,
Can you please confirm the Workflow Mailer Service is up and running. In addition, to better assist you troubleshooting please check the workflow mailer log for more information and post them here.
Please also see:
R12: PO Approval Analyzer Diagnostic Script (Doc ID 1525670.1)
How To Diagnose and Troubleshoot Problems In Procurement Workflows Using Scripts (Doc ID 374428.1)
If you can check the log file and/or the diagnostic files and provide us with some information we will be able to better assist you.
Thanks &
Best Regards

Oracle workflow notification getting disappered from screen

Hi
I am working on a custom workflow. which is sending FYI notification to the supplier.
Workflow is working fine and sending the notification to the Supplier and it is also visible, but after some time the notification does not appear on the homepage in iSupplier login.
I have checked everything from my end but i am not able to identify the issue.
Please suggest what could be the reason.

On this one, I would check in the Closed Notifications tab and see if it/they are there. On FYI Notificaitons, they get marked CLOSED instead of OPEN when 1 or 2 things happen.
1. You open the notification and then close the screen, which actually closing the notificaiton
2. The Notifications are getting emailed using the WF Email service. In this case, when the Notificaitons are emailed they are also marked CLOSED.
Either way, you should see them in the Closed Notifications tab of the Notification screen.

ISupplier portal - reject action at the shipment level (R11)

Hello,
Supplier can perform Accept, Change or Reject actions at the shipment level. The two first actions are quite straight forward to understand, but could you please advise what are the results of doing a reject? Ther is not much about it in the user guide.
To be more precise, are there any other situations that this information is used, beside that it can be found in the iSupplier Portal? The problem is that we have a very little visibility on the line status while using the standard Purchase Orders Summary forms. And after all lines have been assigned a status by our supplier, the Acceptance Required flag is removed from the PO no matter if there are any rejects on lines or not.
Could you also please advise which database table holds this particular iSupplier portal shipment status information?
Thank you all in advance.
Kamil

Hi,
Form the front end you can ask the user to provide a screen shot of the preferences once the buyer has logged in and it is at the bottom Notifications (Email Style), this is usually set as disabled.
I am not sure what is the exact table, please refer to the previous post with the table name.
Thank you,
Ravi

ISupplier Portal work flow issue

Hi All,
In iSupplier Portal, during registration (new user creation) it will call a Workflow to send notification for notifying buyers about the registration of supplier.
We can see the workflow process set(named: Supplier User Registration Workflow : POS_REG ) using Workflow Builder.
This work flow sends a notification mail to the registered user which includes external URL (which is present in the profile option: "POS External URL") used to login.
Our requirement is to send custom URL to the newly created user.
Modifying profile option: "POS External URL" value is not serving our purpose.
Our approach is to find out the process needs to be customized and create a custom workflow similar to seeded one and call this custom work flow during user registration/creation.
From the above work flow we are able to find out the process (calling PL/SQL procudeure – “POS_REG_WF_PKG.SetApprvItemAttrValues”) which needs to be customized.
1) BUT, we can't find where this process is refered from the self service page ?
If we check the controller of the user restration page, it is calling a PL/SQL procudeure named “FND_REGISTRATION_UTILS_PKG.publish_event”.
2) But, could not able to find any link between the procedures “FND_REGISTRATION_UTILS_PKG.publish_event” and “POS_REG_WF_PKG.SetApprvItemAttrValues”.
3) Can you suggest any other apporach to fulfil the requirement ?
Your help is appreciated.
Thanks in advance.
Regards,
S.K.

Thanks for your responce Sumit.
While debugging the procedure "FND_REGISTRATION_UTILS_PKG.publish_event" we found that it is calling a business event. We followed the below steps to resolve the issue:
1)     For the business event “oracle.apps.fnd.umf.reg.user_approved” we need to disable existing seeded work flow subscription
2)     Keep the internal name of workflow as same, modify the standard workflow by adding new custom process to it.
3)     Create a new subscription under the business event to call custom process of work flow form it.
4)     Create custom package of “POS_URL_PKG” and call this from the above created custom work flow process
5)     Custom package “POS_URL_PKG” gets the Custom URL which needs to be send to user
Regards,
S.K.

Email Notification from iSP-Purchasing

Hi All,
We have a requirement wherein Buyers would like to receive e-mails when suppliers change the promise dates in iSupplier Portal. Is there any standard feature available for this requirement or will this be a customization. If it is a customization would like to know how can we acheive this ?
Thanks,
Shilpa.

Hi Shilpa,
I would be surprised if this is not available in the standard application.
I vaguely remember it shows as a notification in the buyer's notification summary.
Ideally, it should be sent for buyer's approval isn't it.. correct me if I am wrong.
Is this R12 or 11i?
By any chance, if this not available in the std application, it should be an easy customization.
Cheers,
Vinod

Supplier users are not receiving notification

Hi - I am implementing iSupplier portal.
When I try to invite any supplier user, no notification is sent to given e-mail ID.
Please provide the pointers if I am missing on any set up part.
Thanks in anticipation.

Please post the details of the application release, database version and OS.
Was this working before? If yes, any changes have been done recently?
Is the issue specific to iSupplier or to all notifications?
Can you find any errors in the Workflow log file?
Please see old threads for the docs you need to refer to troubleshoot the issue.
Users not receiving notifications
http://forums.oracle.com/forums/search.jspa?threadID=&q=Users+not+receiving+notifications&objID=c3&dateRange=all&userID=&numResults=15&rankBy=10001
Thanks,
Hussein

Searching RFQ in iSupplier Portal

HI All,
In Isupplier Portal , we can see RFQ tab
Orders-->RFQ
In this v can search an RFQ created in Purchasing Module, but we dont receive an notification in iSupplier Portal?
can we send a RFQ from Purchasing responsibility to iSupplier Portal?
is it possible?
Thanks
SYR

Dear SYR
I dont think so it is possible or i can say yet we have not tried this option, but logically if we go in detail in that case if we are creating the RFQ in purchasing module in that case based on the hard copy submitted by the supplier buyer will capture his quote details in the system and the will analyze the same and create the PO.
Also note if you have implemented the Sourcing module in that case we can create the RFI, RFQ or Auction in the sourcing module and we can publish the same for the suppliers and if the suppliers are register with the system they can submit there quote online. Also Sourcing module give us the more flexibility while working on RFQ transaction such as we can use attributes, requirements, scoring etc...
And the RFQ created in the sourcing application the same can be viewed in the isupplier responsbility under order tab.
If you required any help in detail for the sourcing module please let me know.
Manoj N Bhosale

ISupplier Portal call Workflow - Issue Closed,thanks ~

Hi All,
In iSupplier Portal, it will call Workflow to send a notification for notifying buyers about the registration of supplier.
We can see the workflow process set(named: POSSPM1 : POS Supplier Registration and Profile Management) using Workflow Builder.
We are able to create a copy of a specific process and then modify the notification message, save as a new process.
BUT, we can't find where to setup the workflow to using the new process.
Is there any setting can help us to use the new process?
Or the process name is hard-code in OAF controller program??
Thanks in advance.
Any suggestion will be appreciated.
Best regards,
Zhxiang
Message was edited by:
zhxiangxie

Hi Zhxiang,
We have raised a new thread which is similar to your requirement. Can you please answer our question ?
Thread link:
iSupplier Portal work flow issue
Thread name: "iSupplier Portal work flow issue"
under Forum Home » E-Business Suite » EBS General Discussion .
Thanks in advance.
Regards,
S.K.

Not Able to see PO Orders in Isupplier Portal.

Hi,
1)I have created supplier
2) I Have created PO orders and approved .
3) Then I switch responsbility to Isupplier Portal full access.
4) It tried to create Advance billing notification (ABN ) but I am not able to see PO orders .( I am not able to see any PO so far )
any idea why I am not able to see any PO.
Thaks
Raj

Hi Raj,
Please check your securing attributes at the supplier user level. The securing attributes values are created atthe time of supplier registry or can be added/updated manually at the user form (sysadmin).
For instance : if there is securing attribute 'ICX_SUPPLIER_CONTACT_ID' with a specific value, than that mean that only po documents that have this supplier contact id can be displayed in the portal.
Nira.

Timeouts and "cancelled" notifications...

Greetings,
We are using the standard (unmodified) version of the iExpense workflows (11.5.5 on Windows, WF 2.6.1), and have a curious and annoying problem...
1. User submits expense report
2. "Approval Request" notification times-out (after 5 days)
3. "No Response" e-mail notification sent back to original user.
4. "No Response" notification times-out (after 7 days)
5. NEW "No Response" e-mail notification generated, and sent to original user.
6. OLD "No Response" notification cancelled automatically.
7. "CANCELLED: No Response" e-mail notification immediately sent to original user.
8. Same pair of notifications generated one week later (new "No Response", plus "CANCELLED: No Response" notification referring the previous week's notification), and again a week after that, and so on...
This is maddening to our users who miss the first message, because (after that first week), they are getting PAIRS of messages every week (only seconds apart) that seem to say to them...
Message #1: Hey, there's a problem!!
Message #2: Oh, never mind, no problem at all.
Has anyone else encountered this problem? How did you handle it? Any ideas?
Thanks a bunch!! -- Tom
[email protected]

Hm. I've confirmed 2396373 is the patch number. Here are the steps I used to locate the patch on MetaLink:
1) Click the Patches button on the MetaLink navigation menu.
2) In the Patch Download page, enter 2396373 in the Patch Number field.
3) Click Submit. This should display the platforms where the patch is available.
Could you try one more time with these steps and see if you can access it this way?
Regards,
Clara
Thanks for the feedback.
I searched MetaLink for both the specific patch number you gave, and also the phrase (description) you gave - with no results on either search. (???) Is this patch only visible by requesting it with a TAR, or by some other means?
Please clarify, or double-check the patch number. Thanks a bunch!! -- Tom

SharePoint Foundation 2013 installed on Windows Server 2012 not sending out email notification

I have a server where i installed SP Foundation 2013 on top of Windows Server 2012. I have configured the SMTP as well as the outgoing SMTP in Central Administration
of SharePoint. When i create an alert on a document library, its did not sent any email notification on the changes made to the document in the document library. So, i created a workflow to send out email using SPD2013. The workflow run, but it cannot sent
out email with error saying that outgoing email is not configured correctly. I have checked with another server which i installed SP foundation 2013 on top of Windows Server 2008 R2 - its sending out email just fine using same configuration and outgoing SMTP.
I need help to resolve this issue or at least the cause of the problem.
Any help is greatly appreciated.

Try below:
http://social.technet.microsoft.com/wiki/contents/articles/13771.troubleshooting-steps-for-sharepoint-alert-email-does-not-go-out.aspx
Go to Central Admin ---->Operations----->outgoing email settings and verify that SMTP server is mentioned correctly
2) Test the connectivity with the SMTP server.
In order to do that follow these steps:
Open cmd
telnet <SMTP server name> 25 ( We connect smtp server to the port 25)
you should see a response like this 220 <servername> Microsoft ESMTP MAIL Service, Version: 6.0.3790.3959 ready at date and time
Beware that different servers will come up with different settings but you will get something
If you dont get anything then there could be 2 possible reasons, either port 25 is blocked or
the smtp server is not responding.
For testing response from your server
For testing response say ehlo to it.
Type :
ehlo <servername>
output:
250 <servername> Hello [IP Address]
Now a test mail can be sent from that SharePoint server.
Now we need to enter the From address of the mail.
Type :
mail from: [email protected]
output:
250 2.1.0 [email protected]….Sender OK
It's time to enter the recepient email address.
Type : rcpt to: [email protected]
output:
250 2.1.5 [email protected]
Now we are left with the data of the email. i.e. subject and body.
Type : data
output:
354 Start mail input; end with <CRLF>.<CRLF>
Type:
subject: this is a test mail
Hi
This is test mail body
I am testing SMTP server.
Hit Enter, then . and then Enter.
output:
250 2.6.0 <<servername>C8wSA00000006@<servername>> Queued mail for delivery
Type: quit
output:
221 2.0.0 <servername> Service closing transmission channe
3) Check alerts are enabled for your web application
verify if the windows timer service is running or not.
Run this stsadm command to check that
Stsadm.exe -o getproperty -url http://SharePoint-web-App-URL -pn alerts-enabled
This should return <Property Exist="Yes" Value="yes" />
If you don’t get this, Enable alerts by:
stsadm.exe -o setproperty -pn alerts-enabled -pv "true" -url http://SharePoint-web-App-URL
If its already enabled, try turn off and turn on it back.
4) Check the Timer job and Properties
Go to
MOSS 2007: Central Administration > Operations > Timer Job Definitions (under Global Configuration)
In SharePoint 2010: Central Administration > Monitoring > Review Job Definitions
Check whether the "Immediate Alerts" job is enabled for your web application. check these properties:
job-immediate-alerts
job-daily-alerts
job-weekly-alerts
stsadm.exe -o getproperty -url "http://Your-SharePoint-web-App-URL" -pn job-immediate-alerts
The expected output is:
<Property Exist="Yes" Value="every 5 minutes between 0 and 59"/>.
If you don’t get this, run the following command to set its value.
stsadm.exe -o setproperty -pn job-immediate-alerts -pv “every 5 minutes between 0 and 59" -url http://Your-SharePoint-web-App-URL
5) Check whether the account is subscribed for alerts and it has a valid email account. This should be the first thing to check if the problem persists for some users not for all.
6) Then check if at all those users have at least read permission for the list. Because the first mail should go out for every user without security validation but the next ones won't be delivered unless the user has at least read
permission.
7) If it is happening for one user, can also try to delete and re add the user in the site.
8) Most importantly , you should try this one.
Run this SQL query to the content db < Select * from Timerlock>
This will give you the name of the server which is locking the content database and since when.
In order to get rid of that lock
Go to that server which is locking the content db and then restart the windows timer service.
within some time it should release the lock from content db, if not then at the most stop the timer job for some time
Once the lock will be released then try to send some alerts
You will surely get the email alert.
I found this is the most probable reason for alert not working most of the time. We should start troubleshooting with above steps before coming to this step for any alert email issue but from step 1 to step 7 are best for new environments or new servers.
If the issue is like this ,alert was working before and suddenly stopped working without any environmental change then above conditions in step 1-7 should be ideally fine.
Even after this if it is not working, then you can try these few more steps too
9) Try re-registering the alert template:
stsadm -o updatealerttemplates -url http://Your-SharePoint-Web-App-URL -f "c:\Program Files\Common Files\Microsoft Shared\web server extensions\12\TEMPLATE\XML\alerttemplates.xml" -LCID 1033
10) Try to clear the configuration cache
If this helped you resolve your issue, please mark it Answered

Alert or Notification for Client Open and Close

Hi All,
How to configure an Alert or Notification, if the Client (SCC4 and SE06) is open and in modifiable state, we have spoken to our solman team and got the confirmation that there is no MT Class for SCC4 and SE06.
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ISupplier PO Notification

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