It's official verizon is the worst at updating android

Ridiculous that it's almost mid April and still no sign of any kit Kat update for samsung s4, note 3 and LG G2.While the other 3 major carriers are either already updated all of these handsets on their lineup or in the process of doing so.Where is the top customer service that Verizon brag about because I don't see it.

adagom wrote:
Ridiculous that it's almost mid April and still no sign of any kit Kat update for samsung s4, note 3 and LG G2.While the other 3 major carriers are either already updated all of these handsets on their lineup or in the process of doing so.Where is the top customer service that Verizon brag about because I don't see it.
The only top customer service I hear about is when VZW brags about themselves. If they really had that kind of service to its customers they would not have to remind everyone in all the advertisement they do, When someone is good at what they do they don't have to remind you all the time how good they are. I will say VZW phone / data service is second to none where I live and places I travel. But customer service is a complete different story.

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Verizon is the worst for updates!

Sprint is now rolling out 4.4.2 for the galaxy s3!!!!! And Verizon can't even update the note 3! Sad!!!! I wish we had t-mobile here where I live.......cause I'd switch in a heartbeat!!!!!!! $250 a month for 3 smartphones and a basic phone!!!!!! Add that to the crap update times and the constant lies, (removed) poor customer service. ........and you have a long time customer that so badly WANTS OUT!!!!!!!! (removed) I feel violated!!!!!
Edited as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Sorry did not mean it in that way at all. I guess I did not proof read as I was in a hurry. I left part of the first sentence off, what I meant to say was this. "VZW has never, AFAIK and I have been with VZW when the old GTE because VZW before smartphones and I have owned many smartphones been updating their phones in a speedy manner is not a VZW virtue."
billhong May 1, 2014 2:23 PM It is more than just an issue with VZW. It is a complete FAILURE with VZW. It is almost like they don't want to give it to us but if you talk real nice we might be interested in selling it to you. They act like if they could make money from it that would be ok then. IMHO

Verizon is the 4.3 update causing problems with my phone because my phone is having problems

I have been having multiple problems with my GS3 since the 4.3 update including wifi connection issues dropped and frozen calls frequent unmounting of my sd card bluetooth problems to site the worst. I have updated and reset my router checked and reset my phone settings multiple times taken my baterry out of my phone 2 a day on average turned my phone off multiple times a day to reset it. I am now wondering what will fix all these problems because nothing i have read from your forums has done anything, how much longer do i have to pay full monthly prices for services i can no longer full monthly access?

Your phone is a mini computer, no matter what os it runs.
Software updates from various developers , patch and patch again. Adding to the original App software already on your device. Not only do updates apps take up more room on your device with each update, but imperfect updates and the communication with other services on your phone lead to many software "glitches".   When there are major software errors, the best remedy is to clean it out and start it fresh.
It is recommended for Apple devices suffering from battery life problems, app crashes, lack of device storage and other issues after the iOS 7 update.
Android devices are no different.
It is drastic, but sometimes unavoidable.   Don't forget to back up any information that is unique to the device.

Verizon Wireless -- the WORST website EVER?

Verizonwireless.com now features exciting new benchmarks:
    - Shuts account owners out of exploring anything and dumps them at a page saying they're, get this, "not the account owner."
     - Provides "Account Analysis" that doesn't analyze anything but Verizon's ability to get more money out of the account
     - Has no ability to connect a visitor to a real human being while thousands of employees sit on their hands at bricks and mortar stores
     - Consistently fails to clearly and fully list what customer will pay -- you actually have made it more obtuse than ever!
     - Consistently provide links that go nowhere - I love the 'more information' buttons that provide NO information!
Is it the crackhead web designers or the crackhead executives who hired them who deserve this new distinction for your website?

- shuts ACCOUNT MEMBER accounts out of exploring anything other than inconsequential details. If you are the account owner and your online account only has member access, call customer service and have them help you correct that.
- of course "Account Analysis" is going to be in VzW's favor with it's recommendations.
- the employees in brick and mortar stores are there to support the people who come into the store. Would YOU want to go into a store and have the employee say "hang, on, give me a minute, I'm helping this person on vzw.com"? I know I wouldn't.
- It looks pretty clear to me what the plan/feature charges will be when going through the website. What isn't clear for you?
- broken links definitely are present.
VzW's web designers DO suck, but they suck because of the broken links and straight-up bad web design, NOT for the reasons you've given.

How do I talk to a real person? And does Verizon have the worst customer service of any business of any type?

This company is nearly impossible to communicate with! How can they continue to not address their inability to handle questions?

Customer service at 1-800-922-0204 or *611 from your phone. When you get to the phone tree select option 4 and say agent.

IMovie 10.0.7 is the worst app 'update' ever

After producing about 100 movies on the previous version of iMovie, which was intuitive and not at all difficult to figure out, in comes iMovie 10.0.7 and it's a programmer's dream: it's elegant, with a sexy skin AND IT IS UTTERLY USELESS.
Any upgrade should NOT require a 100% re-learn. I don't have HOURS to re-learn a program that was perfectly useful and not in need of an "upgrade" other than to provide employment for programmers.
I cannot figure out how to use it—and I've edited video, and 35MM film on everything from a Moviola to a KEM flatbed. It rates an "F" for FAILURE.
I was at an event and needed to edit and publish a movie. I was UNABLE to do anything with it on 10.0.7. Fortunately I'd kept the earlier version and easily edited and posted the movie. 10.0.7 is JUNK.

I agree entirely. That update was apparently for those who have lots of devices and want a quick and easy share of photos/movies and who don't mind using iCloud. However we who don't need iCloud and enjoyed using a single computer for archiving/accessing our personal photos and making family movies are now frustrated without resolve. I can no longer even access photos for Word documents (to make cards, letters). "Photos" does not show up in the media browser/panes. Just "Photo Booth", and who needs that useless application? I still used iMovie 9 until recently, when I updated and suddenly iPhotos became Photos and I can no longer access photos for a variety of projects. The new iMovie 10.07 won't let you burn a DVD plus it's difficult to use. I hate what Mac has done to what formerly was a fun and useful product. Trying to get answers to my questions from support has been impossible. Not going to pay them to tell me I need to buy a different kind of software, which I probably will have to do.

I am done with Verizon for their inability to update Android in a timely manner. When my contract is up, after 10 years, I am gone.

Verizon,
Nobody.. and I mean NOBODY is buying your crap. You don't update to the latest software in a timely manner. The entire planet has the KitKat update for Android and you don't under the guise of better experience. That is crap, everyone else can do it but you, you are inept.
Additionally, you are the most expensive by far and the guise of biggest network. I really don't care about the biggest network, I use a very small percentage of it so this is no excuse. AND if you are the biggest how come EVERY carrier can beat you on price and get updates out faster?
Your new tiered plans "Family Share" crap.
I do how you still charge me for data, voice, and text.. even though at the end of the day these are all just data packets across your network. I love being charged three times for the same service though.
You want to really be the best, then change your ways.. but I am done waiting around for you.. this contract ends and I am gone.

After 20 yes TWENTY YEARS being with Verizon I to am done with their cell phone business. I have had nothing but problems with my "new" Droid, which I was "steered" to by a tech who told me what I should have not what I chose, my weakness was to still trust the employee had the best interest of their customer at heart. Brewhahaha! Boy what a error that was on MY part. I got a phone that has been defective from the moment I turned it ON.
I first had home service with Verizon for many years...then wifi....then the bundle. Great, all I can say is as this company has grown, they have fallen apart on their customer service and their policies. Their nothing more than yet another CORPORATE mentality company whose bottom line is PROFIT.
My droid arrived, it would not hold a charge...it would not always take a preference I chose...it would change things on preferences on it's own (wondering if my phone is like that car in the movie "CHRISTINE") and was encouraged to keep using it, I just either didn't understand the "smart phone" ...or my age was allowing them to think I could no longer learn to use anything other than a rotary phone. One tech actually told me to take the battery out and reset the phone, hmmm...sure right and ruin the phone? RIGHT...who trains these people???
Verizon is no longer any resemblance of the once good company it just to be.
Today my day was horrible. (your just lucky I told blab on about the last three months dealing with them!)
Having just spent the majority of my day being transffered from one department to the next (seems they now have to transfer you if there is something as simple as adding an e mail to the order that was cancelled in error by the way to replace the lousy dysfunctional Droid I got) no one person can do what ever your account needs. Half way through my completely messed up day, I got so tired of this syrupy fake responses telling me to have a wonderful day and enjoy the rest of my day..and it was a pleasure to serve me.... after way to many transfers to other departments...they started sounding like they were recorded bots...or flight attendants. I just had to ask them if they served peanuts and cold drinks. HARD LIQUOR?
So now I am waiting for my "reburbished" droid. (again)..checked on why I had not gotten it...it was cancelled flagged by "fraud". WHATTT? Fourth time I have ordered something and this has happened, and no e mail asking me to contact them. I live in a senior gated community and they are trying to tell me "someone in your gated community attempted to commit fraud" so MY order gets flagged. (half the seniors in this gated community are half dead the others are either in Palm Springs or traveling...and the one who are slightly mobile...might not remember how to even get to the mail room .and back to their house..granted UPS requires I SIGN for the phone...but impossible since they flagged and did not send the phone out. So, here I sit, wondering after three months of dealing with these (not so funny) clowns and gain absolutely NO satisfaction, except to say....adios...when my contract ends. AT&T hopefully is better, but who knows..this phone situation may be the death of me yet..and in the end VERIZON will not longer have to waste their time or mine transferring me to try to get a 1. working phone 2. my order actually processed correctly 3. have to re-educate their techs.
I no longer TRUST Verizon, I no longer believe they have the interest of their customers at heart. (what heart?) and about the only thing I don't understand is they sell me a phone, then a package to buy time...but also $30.00 a month fee to connect to their lines? Shouldn't that rather come with the package deal??
Signed..done with Verizon squeezing me two ways to Sunday. I just hope some other company comes in with a plan to beat the socks off these top providers of cell services in the states...and I'd like to just sit back and watch the huge exodus of people leaving. The pickens are ripe to do just that.

Verizon service is by far the worst. Customer service no better!

That is my suggestion. Anyone have any corporate verizon management emails? I'd like to share my thoughts to them and here.
First let me start off by saying in the past 12 years of owning a cell phone I have had almost every service provider in my area. (tmobile, at&t, spring, Verizon, & u.s cellular)
I have had them all and must say that by far Verizon is the WORST service and has the WORST customer service ever. I joined and got a family plan (2 lines) to save money. I started off with a blackberry curve 8530. The first month of service was ok, not great but ok. I decided I was already locked into my contact so I couldn’t get out and I would just stick with it. The phone itself was terrible, locking up, rebooting by itself, things getting scattered all over the place at random and the worst part is that it would always take 5 minutes to boot and drain my battery completely.
I called and opened up a trouble ticket and I was told from the customer service lady that the phone rebooting itself was very normal and common and more on the blackberry than any other device. Seriously?
After 3 phone calls in one week they sent me out a new phone. Same blackberry and this one was no better. I called back and after doing more tests they tell me that I have to dial *228 every month and if I drive more than 20miles away.
I told the customer service rep that I drive 25miles each way to work and asked if I really have to dial *228 twice a day to get good service and they said yes. Well Verizon, I’m glad I am paying you top dollar for this premium service. What kind of crap is this really? More dropped calls happen and I mean happen daily. The customer service rep informed me to start logging my dropped calls by dialing *** talk or ### talk. So I do just that and log almost every dropped call. Next time I call up they said well you need a minimum of 5 dropped calls a week for us to be able to figure out the problem. Really? I had 4 in one week and that wasn’t good enough for them.
So after more calls I finally get manager approval for them to give me a different phone. I get a refurb Samsung fascinate. While it’s a nice phone and runs 2.1 the software is junk and unstable. Programs have to be force closed, it’s slow and freezes from time to time. And a new problem shows up, sometimes (more so lately than when I first had it) sending out a text message or receiving, it will send or receive 4 of the same messages all at once.
As if this isn’t enough to make anyone mad, the dropped calls still happen ALL the time. I mean 3 in a matter of 5 minutes. I called up Verizon again and they said they can only see 5 this month. When I looked at my phone record I can clearly see at least 10.
Is the service that bad it won’t even connect to a log a dropped call which takes 10 seconds? I told the customer service rep that something needs to be done and a trouble ticket is opened. They say they will call me back in 2 days. A week goes by and I never got a call back so I call them. The ticket was closed and the “solution” was to stand outside and make a phone call and not be in doors. I almost flipped my lid!
As of lately I have called 3/10/11 and got a super nice lady on the phone and she said she insisted she would call me back after 2 days to see how things are going and they will run more tests. Well today is 3/17/11 and I never got a call back so I call Verizon. The first rep told me that someone called me at 2:30pm on 3/13/11 and left a voicemail. I checked my phone records and the only people that called me that day were people in my phone book and nobody called anywhere near 2:30pm. What a liar.
So I get transferred to tech support and go figure he can’t find my ticket. So he has to open a new again and says he will call me back by Saturday.
I have asked for a credit, I have asked to waive the cancellation fee. I just want out. The customer service is by far the worst I have ever experienced and the service is just as bad. What kind of solution is to stand outside and make a phone call? I’m at home with windows all around and a skylight. I have no problems at work with a building with no windows on ground level, but I can’t get reception at home inside or outside.
But wait there is more. To add fuel to the fire, this phone and software continue to get worse and worse as time goes on. I get a picture message from my brother and open it up, at the top it says it’s from someone that I haven’t messaged in a long time. Weird, so I thought nothing of it and figured maybe it had a hiccup. Nope, get a text message from a friend and open it up and it opens up someone else’s text messages that I haven’t texted in days. I was texting a friend last night and sent him a picture message around 10pm. He never replied, no big deal, my phone beeps at 11:47pm from him. And it was my text message going out 1 hour and 47minutes later and beeps at me like I received something.
Verizon better do something and do something quick, this is seriously getting old. I spend more time on the phone with them than with people in my phonebook. I have also told all the reps that I use my phone for work and can’t drop calls on my customers or it makes me look bad, and they don’t care.
Verizon please do something!!!!!

Gamble97 wrote:
First let me start off by saying in the past 12 years of owning a cell phone I have had almost every service provider in my area. (tmobile, at&t, spring, Verizon, & u.s cellular)
I have had them all and must say that by far Verizon is the WORST service and has the WORST customer service ever. I joined and got a family plan (2 lines) to save money.
I’m at home with windows all around and a skylight. I have no problems at work with a building with no windows on ground level, but I can’t get reception at home inside or outside.
For the 1st problem, why do you keep switching? Haven't you found a company with coverage that is good enough for you? No company has a signal EVERYWHERE. Have you been switching constantly because you choose to switch or your company forces you to switch? If the latter, you should complain to your company to go with the best service, not to ruin their business by going with substandard service. Additionally, no provider has the best signal EVERYWHERE. If your company is forcing you to switch, maybe you could suggest that they offer more than one provider for business phones. I know my company has contracts with AT&T, Sprint & Verizon. If you are constantly changing because you choose to change, then I would suggest that you pick the best footprint for you and then stick with it. Afterall, you have had them all, so you should know which would be best for you.
As to the second part, this sounds more like a location problem rather than a phone problem. NO provider has service in ALL locations.

Will the old iMovie 08 work with lion? IMovie 11 is a complete disaster. The worst update I have ever seen!

Will the iMovie 08 work with lion? IMovie 11 is a complete disaster. The worst Mac update I have ever seen!

It should do, although pretty old:
http://support.apple.com/kb/HT1010

The verizon company is the worst ever!!!!!!

I am totally at my wits end with this whole verizon sham. I was previously with another cell company that I never, ever had any problems with. However, due to family circumstances I needed to add a phone on my account for one of my children and, low and behold, verizon was the only one that approved me for a family plan without an outrageous per-phone deposit. So, happy for that, I signed my daughter and I with a verizon family shared everything plan. I got two new phones for basically free, I got the basic service on each phone, and then the shared data plan, and insurance, and we were on our way -- or so I thought!
Well, from the very first month -- actually about two-and-a-half weeks -- there has been nothing but problems and expensive problems with the so-called business. To start - one adult and one child sharing a family plan -- Verizon sends two bills looking to me to dupicates -- I pay one of them and discard the other -- so service gets interrupted. I call customer service -- oops, looks like somebody (on their end) set up the account wrong and has my phones being billed separately. Next - somehow I am being charged $5.99 (per month) for some "extra" verizon navigation service that I did not ask for, did not need, and certainly did not want for an extra fee. I call to check on this and have this fixed -- another verizon oops. After just the first month, verizon had $114 in account adjustments they had to make because of their stupid (or greedy) so-called mistakes.
However, with just our second month coming up there is already problems -- somehow two weeks into the cycle, the data plan I chose of 4GB of this supposed 4G LTE was already being exceeded -- I call up yet again to see what the hell is up and once again review all the billing problems -- oh, somehow our data plan was only set a 2GB and we were over by way less than a GB (hence my 4GB choice would have been plenty). So for a nominal fee of $10 they will bump my data plan to 4GB instead of charging me the $15 per GB overage fee. Oh, joy! It was their mistake in the first place. So the bill comes due -- I pay it, all is good. NOT! One week later this money sucking company call verizon somehow and for some reason decides to reverse and reject my payment -- blammo, phones shut off again -- I call up to ask what's up -- oops, my payment was some $50 short -- I pay that -- they turn the phones back on -- we review everything again, and customer service and I agree all things are good -- and bam, the very next day phones are off again.
My point with this is that every time they interrupt service, their fault or mine, there is an additional $15 per phone charge -- I had this charge three times in only our second month of "service" -- that is an additional $90 in fees right there. When I signed up, I was told that my monthly bill would be in the area of $190 TOTAL (for both phones), excluding the first month, of course, because we all have learned that the first month includes all kinds of bogus charges, fees, and tips! So, then, why have my bills been no less that $340 every **** month. I had spent more time on my lovely new phone with verizon customer service reps than any other person at all. Every month for three months there was discussions about the plan, the usage, the fees -- blah, blah, blah --
Well, what other fitting thing could then happen but low and behold some low-life scum steals my phone and immediately runs my data plan over 8GB somehow (i can't even fathom how). So I call verizon to tell them and file a claim on the insurance that I was paying for (the total replacement premium) only to find out that -- oops, I didn't have insurance on the phone since the first month's adjustments. So I interrupted my service (and haven't been able to get into "myVerizon" online since that day. I told my daughter she wouldn't be having her phone anymore -- when they shut it off, I am done. I have not had a phone since that point since I definitely cannot afford the $599 cost of another phone. I am on a fixed income and have been concerned about an out-of-control bill since day one. So, verizon this is my words to you:
SINCE I NO LONGER HAVE A PHONE TO TELL YOU AGAIN FORGET IT, CANCEL IT, I DO NOT WANT TO DO BUSINESS WITH YOUR CROOKED, RIP-OFF COMPANY, AND I CANNOT GET ON LINE TO TELL YOU IT THROUGH "MYVERIZON" (that title being a total joke to begin with!), IT APPEARS THAT PERHAPS THIS IS THE ONLY FORUM I MIGHT REACH SOMEBODY BY ---------- CANCEL MY ACCOUNT. QUIT CONTINUING TO BILL ME FOR THE SERVICE ON A PHONE THAT I NO LONGER HAVE AND THE OTHER SHUT OFF BY YOU. QUIT E-MAILING ME THAT MY BILL IS READY FOR VIEWING AND PAYING ON-LINE AT "MYVERIZON blah, blah, ********" BECAUSE YOU WON'T LET ME ON TO LOOK AT MY ACCOUNT BECAUSE I NO LONGER HAVE AN "active" VERIZON PHONE NUMBER (praise the Lord for that!). AND FURTHERMORE, TAKE YOUR $1,463 OR SOME RIDICULOUS CURRENT BILL AND SHOVE IT STRAIGHT UP THE TAILPIPE OF EVERY SINGLE PERSON IN CHARGE OF RUNNING YOUR LOUSY, GOOD-FOR-NOTHING, RIP OFF, SO-CALLED BUSINESS.
You should all be sued out the *** for the way you are robbing people. It is straight criminal and if the average Joe Q. Citizen pulled the same **** they would be jailed and have their freedom stripped from them. However, because you hide under some *********** fine print and claim to be a business, you steal, lie, cheat, and swindle from people every single hour of every single day and you rob people of their freedoms (from money, services, peace of mind, choices, etc.) and somehow get away with it without losing anything -- but customers, and you don't deserve them anyway. So you feel free to just keep on charging me for whatever you are going to charge me for. I will not give verizon another dime my money from my fixed income. I will not. You have lied, cheated, defrauded and just plain been a horrible business and I will tell anyone and everyone I come in contact that to stay away from verizon -- don't go to them and if you are with them, get out -- they will take everything from you and somehow make it your fault!
BOYCOTT VERIZON -- START A CLASS ACTION SUIT AGAINST THEM. LET'S STAND UP FOR THE CITIZENS AND BLOW THIS BOGUS MONEY-HUNGRY POOR EXCUSE OF A COMPANY OUT OF THE SKY AND FORCE THEM OUT OF BUSINESS -- or start doing business in a neighborly fashion.
<Post edited for clarity and profanity per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator

lalala65 wrote:
However, with just our second month coming up there is already problems -- somehow two weeks into the cycle, the data plan I chose of 4GB of this supposed 4G LTE was already being exceeded -- I call up yet again to see what the hell is up and once again review all the billing problems -- oh, somehow our data plan was only set a 2GB and we were over by way less than a GB (hence my 4GB choice would have been plenty). So for a nominal fee of $10 they will bump my data plan to 4GB instead of charging me the $15 per GB overage fee. Oh, joy! It was their mistake in the first place. So the bill comes due -- I pay it, all is good. NOT! One week later this money sucking company call verizon somehow and for some reason decides to reverse and reject my payment -- blammo, phones shut off again -- I call up to ask what's up -- oops, my payment was some $50 short -- I pay that -- they turn the phones back on -- we review everything again, and customer service and I agree all things are good -- and bam, the very next day phones are off again.
Just from this paragraph, it puts your whole story in question. You make it sound as if Verizon is charging you something EXTRA to fix one of their mistakes. The 4GB plan IS $10 more expensive than the 2GB plan. The $10 "nominal fee" is just the price difference between the 2 plans. This is not just some charge to fix a Verizon mistake. If you want the larger plan, you must pay the larger fee.
You are either not explaining your situation correctly, you are leaving out some "other" information which would fully explain the situation OR you are purposely trying to make Verizon look bad for something they are not actually doing. You say Verizon "decides to reverse and reject" your payment, but then go on to say you shorted your payment. You then go on to say you then paid the part your shorted. So did you just pay the part you shorted, or did you then pay the ENTIRE amount? If you then only paid the part you shorted, I guess Verizon DID NOT "decide to reverse and reject" your payment. They accepted your previous payment and shut off your phones because you did not make the full payment. This is YOUR mistake, NOT VERIZON'S mistake. Even if you did pay the full amount again at that point including the part you had originally shorted from the 1st payment, it is still YOUR mistake.
I find it hard to believe you did not have these kinds of problems with your other provider since they were forcing a CURRENT customer to pay an "outrageous per-phone deposit" in order to add 1 line to your account. It appears as if Verizon should have done the same.
Of course, you do have the option of paying or not paying your current bill. However, it is YOUR responsibility to do so and it will only get larger if you do not contact Verizon CS by calling them(or going into a Verizon store) and cancelling your service EVEN if you do not have an active phone on one of your lines and your service is cut off for failure to pay. When you cancel your service, you will ALSO have 2 ETF's added to your already large bill.
Good luck with your situation, it appears as if you will need it.

Switching To Verizon was the Biggest waste of my time..

Verizon Wireless – Worst Customer experience I have ever had.
After dealing with a higher bill than I expected with AT&T a company I have done business with for 10 years I decided to explore other options. My company has a partnership with Verizon, so I decided I would try to price them out.
When I went to the Verizon store I was informed of an amazingly good offer, so good that I decided to change!
- There was a promotion for unlimited talk and text along with 2 gigs of data for $60.
- In addition because I was opening up a new line of service I would get an additional 1 gig of data for free
- To make things even better, I would receive 15% off my bill and data overages due to my company’s partnership!
So I should be receiving 3gigs unlimited everything for $51 monthly (perfect)
So my iphone 6 arrives way earlier than planned and I am thinking this is awesome!
I look on the Verizon app to make sure that everything is set up correctly and then things start to go bad first I had no discount attached to my account, and then I had no extra data. So I call 611- explain my story and they tell me they are going to follow up with the store and transfer me over I was forwarded to a random voicemail so I call back – then the women I spoke with was helpful, spoke with the associate I dealt with, confirmed the story, told me that the associate would be calling me back, and gave me $5 off my bill for a year. Two days pass; I haven’t heard from the initial associate so I call 611. I dealt with someone who was really pleasant, and told me she was unable to figure out how to get me the plan I was quoted, but suggested I call the next day and ask for win-backs
So I call win-backs, am on hold for 1 hour, finally get someone who gets where I’m coming from, but cant quite get me there…
She gets that it was a great deal, but has no way to get me to what I was promised by my associate. When I tell her that I want to cancel she comes back with a different offer and tries to tell my how I just got a new beautiful phone and yada yada and that I would have to pay an etf. I then tell her how I have only had the service for 3 days… so she comes back with a different offer - I can go on the plan that gives me an extra gig and will get my bill to the $60 special for one year. Which still isn’t what I want, I realize my bill will just go up in 1 year.
So here I am, still going to have a high bill, when all I did was shop around, and was given the wrong information. I have the worst taste in my mouth than I have had with any carrier or company I have contracted with.
At this point I want still want to return my phone or get the offer that I was promised. I have spent a good 4 hours of my life trying to get this worked out… I think it is bull that I have a confirmed story where I was misquoted and no one can actually give me what I was offered. It seems really scamming to me.

Ryannm wrote:
Hey Mr. Helper,
The whole issue is that your front line of service told me an offer that i couldn't actually get.
I am fully aware of how everything works how all of the promotions now.. I just had to spend several hours to figure it out.. If you have access to may account notes I am sure you can see that I was admittedly told the wrong information and that the additional discounts would be added. which is obviously false.
So i basically signed my contract under false pretenses.
Thanks,
-Ryan
Unfortunately, other customers like mrhelper and myself have NO "front line of service" OR "access to your account notes".

10yr customer switching to AT&T from Verizon for the Nokia 900 Lumia

So I've been with Verizon for almost 10 years. That's about $20,000 to $30,000 I've given them. I know that's nothing to a massive company, but I also know that it's not peanuts either. I have been very happy with Verizon during those years (though I have gotten sick of every single other company always having nicer, better, cooler phones). But their service has been good, as well as the customer service. However, I have gotten to a point where I don't like the android phones at all, and don't really like iphones either. I've been sitting on an old HTC TP2 and now am out of contract. I was hoping Verizon would get the 900 Lumia, but it has now been announced as AT&T only. Why does Verizon always have to be the last company to get any sort of innovative phones?
I am about 90% sure I will be switching to AT&T. I don't like the way Verizon clings to their droids, how their salespeople only push one or two devices, and I don't like how they handled their iphone introduction (instead of innovating, they just jumped on the bandwagon a few years too late).
I know that the people interested in Windows Phones are a small minority, but if we can get this thing to trend it might get someone's attention. At worst, make them consider bringing in some new phones. I don't want the dumbed-down 700 series Nokia phone.
Anyone else considering a switch to AT&T?

They did it once already.
On 12.01.2012 20:36, jcb193 wrote:
RE: 10YR CUSTOMER
SWITCHING TO AT||AMP||T FROM VERIZON FOR THE NOKIA 900 LUMIA
created by jcb193 in Windows Phone Discussions - View the full
discussion

Day 11 of 14, New too Verizon and the new Thunderbolt, do we keep it or send it back?

I have had a number of surprises so far after coming to Verizon with the new Thunderbolt.. We ordered 2 bolts. The battery issue was disappointing, but a bigger battery will fix it, and/or a daily charge seems to take care of it.
I live in the country on fridge of the city, my wife came from provider Sprint, and I came from AT&T. We never had problems with our prior carriers, but must be out of range for the Verizon tower due to the bad signal and sound quality when making calls from the house. Verizon suggested a network extender, so we had them send us one. It did fix the signal and the noise problems at home. Plus can take with us on the road,, guess this problem is fixed too.
My wife's Bolt had static and noise in any area, 3G or 4G. Mine has been great. I called Verizon they said to take it to a Verizon store for an exchange. I bought the phone online with Verizon, but the brick and mortar stores said they could not do it, I complained and did get them to change out the wife's Bolt. The replacement serial and mac address was several thousand letters and numbers higher, so expect her phone was built early, but the new replacement is quiet, no noise problem solved.
The 4G is very fast, speetest.net I was surprised how fast it is. I love the phone, but I worry with all the issues people keep finding, and I really have not seen any official Verizon communications on what is actual and what might be in progress to fix for good. Forums are great, but does Verizon read these posts?
I am on day 11 of 14. First timer to Verizon, Thunderbolts aside, do you like them as a wireless carrier? Thunderbolt's, we like them very much, but I now wonder if maybe insurance is a good idea, seems like we may have many issues in the future too. I was on the build team for the HP Glisten, we had many issues on our first phones too, but eventually got it fixed too, in fact the prototype I still had when I left AT&T to come to Verizon. I think we are going to give the phones a couple more days of heavy workout, and then decide.

So far so good, a few hiccups but Verizon has supported me so far on each issue. Some responders from the support line where not as good as others, but I did find several who were more than helpful. The forums here are helpful too, aggravation does make some of the posts bias against the phone, but there are some good posts out there and the solution found posts will help us all.
Everyone who owns a Thunderbolt just needs a little patience, it is a new and powerful device. I'm sure HTC and Verizon are working out the confirmed bugs, and will roll out confirmed updates when they have gathered more data. When I was prototyping the obsidian, which we marketed as the glisten, we had many issues too, but in the end worked most of them out.
The thunderbolt should also follow same result as long as Verizon and HTC keep it in the front line, so far they are still marketing it, even with having the Iphone now in their portfolio. I viewed a wirefly.com smackdown between the Thunderbolt and the new Iphone, and to me, I do like the Thunderbolt best. On to day 12, so far so good.

Will verizon get the blackberry torch?

Will verizon get the blackberry torch? I am incredibly picky when it comes to phones and i have fallen in love with the blackberry torch but i do not want at&t service at all so I figured I would ask here hoping someone might have the answer.

Have a link? As mentioned, my research couldn't find anything about CDMA.
Would love to read an official statement. Thanks.
BTW, know what is listed at Shop BlackBerry, they never sell anything except GSM.

Has anyone else bought the Kin TwoM and found it the worst thing ever??

I got the Kin TwoM and found it the worst cell phone I have had EVER.It never keeps its battery life but for a day and the screen is way too touchy and I can not send people photos or post them online I have yet to get the wi fi to work anymore it just stopped.I hate this cell and if I had the money I would buy different one right now but instead I am stuck with it.

Maybe I should clearify this a bit the issue wasn't the device but more along the devices popularity with the customers, this information is basically posted on a number of forums but I dont see Verizon addressing this as a issue because the device works well for some but it simply wasn't for everyone.. If you search the forum you could find a number of reported reviews...
Check this one... https://community.verizonwireless.com/thread/355420/page/5

It's official verizon is the worst at updating android

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