The verizon company is the worst ever!!!!!!

Question

I am totally at my wits end with this whole verizon sham.  I was previously with another cell company that I never, ever had any problems with.  However, due to family circumstances I needed to add a phone on my account for one of my children and, low and behold, verizon was the only one that approved me for a family plan without an outrageous per-phone deposit.  So, happy for that, I signed my daughter and I with a verizon family shared everything plan. I got two new phones for basically free,  I got the basic service on each phone, and then the shared data plan, and insurance, and we were on our way -- or so I thought! 
Well, from the very first month -- actually about two-and-a-half weeks -- there has been nothing but problems and expensive problems with the so-called business.  To start - one adult and one child sharing a family plan -- Verizon sends two bills looking to me to dupicates -- I pay one of them and discard the other -- so service gets interrupted.  I call customer service -- oops, looks like somebody (on their end) set up the account wrong and has my phones being billed separately. Next - somehow I am being charged $5.99 (per month) for some "extra" verizon navigation service that I did not ask for, did not need, and certainly did not want for an extra fee. I call to check on this and have this fixed -- another verizon oops.  After just the first month, verizon had $114 in account adjustments they had to make because of their stupid (or greedy) so-called mistakes.
However, with just our second month coming up there is already problems -- somehow two weeks into the cycle, the data plan I chose of 4GB of this supposed 4G LTE was already being exceeded -- I call up yet again to see what the hell is up and once again review all the billing problems -- oh, somehow our data plan was only set a 2GB and we were over by way less than a GB (hence my 4GB choice would have been plenty). So for a nominal fee of $10 they will bump my data plan to 4GB instead of charging me the $15 per GB overage fee.  Oh, joy! It was their mistake in the first place. So the bill comes due -- I pay it, all is good. NOT!  One week later this money sucking company call verizon somehow and for some reason decides to reverse and reject my payment -- blammo, phones shut off again -- I call up to ask what's up -- oops, my payment was some $50 short -- I pay that -- they turn the phones back on -- we review everything again, and customer service and I agree all things are good -- and bam, the very next day phones are off again.
My point with this is that every time they interrupt service, their fault or mine, there is an additional $15 per phone charge -- I had this charge three times in only our second month of "service" -- that is an additional $90 in fees right there.  When I signed up, I was told that my monthly bill would be in the area of $190 TOTAL (for both phones), excluding the first month, of course, because we all have learned that the first month includes all kinds of bogus charges, fees, and tips!  So, then, why have my bills been no less that $340 every **** month.  I had spent more time on my lovely new phone with verizon customer service reps than any other person at all.  Every month for three months there was discussions about the plan, the usage, the fees -- blah, blah, blah -- 
Well, what other fitting thing could then happen but low and behold some low-life scum steals my phone and immediately runs my data plan over 8GB somehow (i can't even fathom how). So I call verizon to tell them and file a claim on the insurance that I was paying for (the total replacement premium)  only to find out that -- oops, I didn't  have insurance on the phone since the first month's adjustments. So I interrupted my service (and haven't been able to get into "myVerizon" online since that day. I told my daughter she wouldn't be having her phone anymore -- when they shut it off, I am done. I have not had a phone since that point since I definitely cannot afford the $599 cost of another phone.  I am on a fixed income and have been concerned about an out-of-control bill since day one. So, verizon this is my words to you: 
SINCE I NO LONGER HAVE A PHONE TO TELL YOU AGAIN FORGET IT, CANCEL IT, I DO NOT WANT TO DO BUSINESS WITH YOUR CROOKED, RIP-OFF COMPANY, AND I CANNOT GET ON LINE TO TELL YOU IT THROUGH "MYVERIZON" (that title being a total joke to begin with!), IT APPEARS THAT PERHAPS THIS IS THE ONLY FORUM I MIGHT REACH SOMEBODY BY ---------- CANCEL MY ACCOUNT. QUIT CONTINUING TO BILL ME FOR THE SERVICE ON A PHONE THAT I NO LONGER HAVE AND THE OTHER SHUT OFF BY YOU. QUIT E-MAILING ME THAT MY BILL IS READY FOR VIEWING AND PAYING ON-LINE AT "MYVERIZON blah, blah, ********" BECAUSE YOU WON'T LET ME ON TO LOOK AT MY ACCOUNT BECAUSE I NO LONGER HAVE AN "active" VERIZON PHONE NUMBER (praise the Lord for that!). AND FURTHERMORE, TAKE YOUR $1,463 OR SOME RIDICULOUS CURRENT BILL AND SHOVE IT STRAIGHT UP THE TAILPIPE OF EVERY SINGLE PERSON IN CHARGE OF RUNNING YOUR LOUSY, GOOD-FOR-NOTHING, RIP OFF, SO-CALLED BUSINESS. 
You should all be sued out the *** for the way you are robbing people.  It is straight criminal and if the average Joe Q. Citizen pulled the same **** they would be jailed and have their freedom stripped from them.  However, because you hide under some *********** fine print and claim to be a business, you steal, lie, cheat, and swindle from people every single hour of every single day and you rob people of their freedoms (from money, services, peace of mind, choices, etc.) and somehow get away with it without losing anything -- but customers, and you don't deserve them anyway.  So you feel free to just keep on charging me for whatever you are going to charge me for.  I will not give verizon another dime my money from my fixed income. I will not.  You have lied, cheated, defrauded and just plain been a horrible business and I will tell anyone and everyone I come in contact that to stay away from verizon -- don't go to them and if you are with them, get out -- they will take everything from you and somehow make it your fault! 
BOYCOTT VERIZON -- START A CLASS ACTION SUIT AGAINST THEM.  LET'S STAND UP FOR THE CITIZENS AND BLOW THIS BOGUS MONEY-HUNGRY POOR EXCUSE OF A COMPANY OUT OF THE SKY AND FORCE THEM OUT OF BUSINESS -- or start doing business in a neighborly fashion.
<Post edited for clarity and profanity per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator

Answer 1

lalala65 wrote:
However, with just our second month coming up there is already problems -- somehow two weeks into the cycle, the data plan I chose of 4GB of this supposed 4G LTE was already being exceeded -- I call up yet again to see what the hell is up and once again review all the billing problems -- oh, somehow our data plan was only set a 2GB and we were over by way less than a GB (hence my 4GB choice would have been plenty). So for a nominal fee of $10 they will bump my data plan to 4GB instead of charging me the $15 per GB overage fee.  Oh, joy! It was their mistake in the first place. So the bill comes due -- I pay it, all is good. NOT!  One week later this money sucking company call verizon somehow and for some reason decides to reverse and reject my payment -- blammo, phones shut off again -- I call up to ask what's up -- oops, my payment was some $50 short -- I pay that -- they turn the phones back on -- we review everything again, and customer service and I agree all things are good -- and bam, the very next day phones are off again.
Just from this paragraph, it puts your whole story in question. You make it sound as if Verizon is charging you something EXTRA to fix one of their mistakes. The 4GB plan IS $10 more expensive than the 2GB plan. The $10 "nominal fee" is just the price difference between the 2 plans. This is not just some charge to fix a Verizon mistake. If you want the larger plan, you must pay the larger fee.
You are either not explaining your situation correctly, you are leaving out some "other" information which would fully explain the situation OR you are purposely trying to make Verizon look bad for something they are not actually doing. You say Verizon "decides to reverse and reject" your payment, but then go on to say you shorted your payment. You then go on to say you then paid the part your shorted. So did you just pay the part you shorted, or did you then pay the ENTIRE amount? If you then only paid the part you shorted, I guess Verizon DID NOT "decide to reverse and reject" your payment. They accepted your previous payment and shut off your phones because you did not make the full payment. This is YOUR mistake, NOT VERIZON'S mistake. Even if you did pay the full amount again at that point including the part you had originally shorted from the 1st payment, it is still YOUR mistake.
I find it hard to believe you did not have these kinds of problems with your other provider since they were forcing a CURRENT customer to pay an "outrageous per-phone deposit" in order to add 1 line to your account. It appears as if Verizon should have done the same.
Of course, you do have the option of paying or not paying your current bill. However, it is YOUR responsibility to do so and it will only get larger if you do not contact Verizon CS by calling them(or going into a Verizon store) and cancelling your service EVEN if you do not have an active phone on one of your lines and your service is cut off for failure to pay. When you cancel your service, you will ALSO have 2 ETF's added to your already large bill.
Good luck with your situation, it appears as if you will need it.