Item catogories in CRM and R/3 ?
Hi,
We have a Internet b2b sales scenario and are using CRM 4.0.
In R/3 backend -- under transaction VOV4 -- we have the following Item Categorie assignment to the Oder type.
sa type ITC GR USG H lev It Ca Df Itc M It Ca
ZEDE TEXT ZTXT
ZEDE BANS Z3RD ZTXT
ZEDE LEIS ZPTD ZTXT
ZEDE NORM ZTAN ZTXT
ZEDE NORM ZTAN ZTAN ZTXT
ZEDE NORM PSA1 ZOBS
ZEDE NORM PSA2 ZOBS ZTAN
ZEDE ZNRM Z3RD ZTXT
ZEDE ZTXT ZTXT
In CRM SPRO -- IMG -- CRM -- Transactions -- Basic settings -- Define Item category determination
ZEDE Parts EDI Std Order ZTXT General Text
ZEDE Parts EDI Std Order Third-party item Z3RD Parts 3rd Party ZTXT
ZEDE Parts EDI Std Order LEIS ZPTD Parts Service ZTXT
ZEDE Parts EDI Std Order Sales Item ZTAN Parts Sales Item ZTXT
ZEDE Parts EDI Std Order Sales Item ZOBS Parts Obsolete Item ZTAN Parts Sales Item
ZEDE Parts EDI Std Order Sales Item ZTAN Parts Sales Item ZTAN Parts Sales Item ZTXT
ZEDE Parts EDI Std Order Sales Text ZTXT General Text
As you see when you compare both the systems -- the usage is not defined in CRM and also the assignment is not similar to what we have in R/3. will there be any issues because of this -- esp with the order flow and Material substitution.
Do we need to have the item catageroy usage difined in CRM that way it is in R/3.
please so any one have any suggestions on this.
thanks and regards
vasu..
Hi Vasu,
1. Item category usage is not an issue for order upload into R/3. Even if you don't define item category usage in the item category determination, still the order will get uploaded into R/3 unless it is mandatory in R/3
2. But same item category mapping should exists in both the systems. i.e. the item category determination entries of R/3 should match with CRM. other wise you may hit order upload issues
<b>Reward if helps,</b>
Regards,
Paul Kondaveeti
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Header Partners not flowing into items in SAP CRM order and the same in ERP
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Hi Gurus,
We are trying to implement multiple free goods for one item in standalone CRM.
As per SAP.help.com, it says that we can configure multiple free goods scenario in standalone CRM system.
We tried to set up this in our system. Basically we want to implement the scenario, where a user wants to purchase item A, he should get a prompt for choosing between two free goods B and C.
We did the relevant IMG settings required for Free goods at IMG ->CRM -> Basic Functions -> Free Goods.-> Set up Free Goods
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thanks,
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Edited by: Randhir Soni on Feb 8, 2010 8:12 AMConstraints in free goods in R3 taken from SAP library
Free goods can only be supported on a 1:1 ratio. This means that an order item can lead to a free goods item. Agreements in the following form are not supported: u2018With material 1, material 2 and material 3 are free of chargeu2018 or u2018If material 1 and material 2 are ordered at the same time, then material 3 is free of chargeu2018.
Free goods are not supported in combinations with material structures (for example, product selection, BOM, variants with BOM explosion).
Free goods are only supported for sales orders with document category C (for example, not quotations).
Free goods are not supported for deliveries without reference to a sales order.
Free goods cannot be used in make-to-order production, third-party order processing and scheduling agreements.
If you defined a free goods for variants in a generic article (only SAP Retail), you can only process the variants in the purchase order and goods receipt individually (as single articles). In other words, you cannot process them using the generic article matrix.
This answers your qn Not possible in R3
If you are on Retail scenario this is possible thro bonus buy schemes
But a lot of customizations needs to be done and you need a retail server to do that
Regards
Raja -
Link between Service Order / Confirmation in CRM and Purchase Order in ECC
Hi all,
Does anyone knows what the possible link is between a Service Order / Service Order Confirmation in CRM and a Purchase Order in ECC ? I heard that this could be found somewhere in the document flow of a Service Order ....
How do we get the Purchase Order number from ECC in the Document flow section of an Service Order in CRM ?
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BR,
AbjuhHello Abjuh,
As of CRM 4.0 (with Service Industry extensions), you can automatically create ECC Purchase Orders from a CRM service order.
It is possible to track the status of the individual service order items with the document flow.
Please refer to the SAP Help for more information.
http://help.sap.com/saphelp_crm70/helpdata/EN/46/8bae7e9e886160e10000000a1553f7/frameset.htm
Kind regards,
Kristoff. -
Item text inconsistency for multiple item text in CRM Billling document
Hi Experts,
I am facing problem in adding item text in CRM Billiing document in Web UI.There are 3 line items in my billing document and their item text gets determined from Billing due list items but there is a requirement to change the item text at billling documnet level also to populate it in the invoice.Here comes the problem when I change item text of first item system alllows me to change in text type Sales Text but when I am doing the same with suceeeding items it throws me a exception like this.
Business Server Page (BSP) error
What happened?
Calling the BSP page was terminated due to an error.
SAP Note
The following error text was processed in the system:
Entry parameter ES_KEY of method CL_CRM_GENIL_CONTAINER_OBJECT->GET_KEY contains value , which is not allowed
Exception Class CX_SY_IMPORT_MISMATCH_ERROR
Error Name CONNE_IMPORT_WRONG_OBJECT_TYPE
Program CL_CRM_GENIL_CONT_SIMPLE_OBJ==CP
Include CL_CRM_GENIL_CONT_SIMPLE_OBJ==CM007
ABAP Class CL_CRM_GENIL_CONT_SIMPLE_OBJ
Method IF_GENIL_CONT_SIMPLE_OBJECT~GET_KEY
Line 18
Long text During IMPORT it was ascertained that the object in the dataset has a different object type to the target object, or the structure of the complex object is not compatible with the structure of the target object. The target object has either a different length, a different number of decimal places or a different data type to the object that is to be imported.
Error type: Exception
Your SAP Business Server Pages Team
This change in item text only works for first item and gives exception for all below items,Is this a standard SAP functionality or what can be done as same thing can be done from back end.Hi,
The above given thread is the perfect solution for your requirement.
Defaulting some data in the text field means, either you can use the the Substitution / BTE.
Using the substitution, system not allows you to change the text field in case of any modification you want. But with the BTE you can specify only at the time of the document posting.
BTE is the best option in this case.
VVR -
Product master in CRM and R/3
Hi Gurus,
can anybody make my understanding clear regarding the difference of product master in CRM and R/3. any links to know more on it will also help.
Thank you in advance.
Regards,
sasmitaHi Sasmita,
Here are some of inputs will help for undersatnding:
<b>The CRM product master is a collection or arrangement of various settypes which contain specific data.</b>
Pre-defined settypes are delivered (e.g. basic product data; conversion of unit of measure)
Enhancement of the product master with own settypes is possible
Settypes correspond to database tables
Attributes correspond to your product characteristics.
<b>Attributes can be summarized with the help of set types</b>
In the system there are standard set types which are always available. However, you can also create and implement user-defined set types, to depict marketing data, for example.
The usage of set types can be restricted (e.g. certain set types only allowed for products of type product) Distribution chain-dependent set types can be created.
A set type is only permissable for a product when the set type is assigned to the category to which you then assign the product. To assign a set type to a category, use the function Edit categories and hierarchies.
You can assign a set type to several product categories within a category hierarchy. However, each set type can only be assigned within one hierarchy. In doing so, a multiple assignment of a set type to one and the same product (over contrasting categories) is prevented.
A product can be assigned to several categories, as long as these are within different category hierarchies. A product can also be assigned to only one category per hierarchy.
The assignment to the base hierarchy R3PRODSTYP is vital, so that basic data set types are available, for example.
R3PRODSTYP depicts the product types present in the R/3 system.
Customer product numbers can be assigned. This Customer product ID is stored in the relationships
Global Trade Item Number (GTIN)
Customer-own checks can be defined before a product can be saved. Enhancements  Consistency check
<b>Transaction :
COMMPR01-Maintain Products
COMMPR02-Mass Maintenance for Inactive Products
COMM_HIERARCHY-Maintain Categories and Hierarchies
COMM_ATTRSET- Maintain Set Types and Attributes
Tables:</b>
Product (active) COMM_PRODUCT
Product (inactive) COMM_IPRODUCT
Product description COMM_PRSHTEXT
Category hierarchy COMM_HIERARCHY
Category COMM_CATEGORY
Set types COMC_SETTYPE
Attributes COMC_ATTRIBUTE
Relationships COMM_IL_*
COMM_PRODUCT : Product header and administration data.
COMM_CATEGORY : Category
COMM_HIERARCHY : Category Hierarchy
COMM_PR_FRG_REL :
COMM_FRGTYPE :
COMC_SETTYPE :
COMC_PRODUCT : General Product Settings
COMC_R3_FIELDS : Assignment of R/3 material master fields to CFOP
COMM_CFGMAT : Basic Data for Materials
Hope this will help.
Regards,
Arjun
<b>Pl. Do reward the points</b> -
What are the table names for CRM and APO?
hi friends,
what are the table names for CRM and APO?
Regards
suneel.hi Suneel,
check in crm forum
Re: SAP-CRM Tables
BUT051 BP Relationship: Contact Person Relationship
Similar to BUT050 , additionally contains Contact Persons Address data
BUT0BK Business Partner: Bank Data & Details
BP Number, Bank Key, Bank Country Key, Bank Account Number
BNKA Bank Master Data
BUT100 BP: Roles
ADR2 Telephone Numbers (Business Address Services)
ADR6 SMTP Numbers (Business Address Services)
Contains Email Id of the BP.
ADRC Addresses (Business Address Services)
BPs Complete Address Details- City, Country, Post Code, District, Street, Title No Etc
TSAD3T Table containing the Title text against a Title No.
COMM_PRODUCT Master Table for Product
CRMM_BUAG Master table for Business Agreement
CRMM_BUAG_H Header Data for Business Agreement such as Tax Category, Tax Characteristic, Form key, Business Agreement Class. Data in this table correspond to ISU CRMD_ORDERADM_H Contains the Header Information for a Business Transaction.
Note:
1. It doesnt store the Business Partner
responsible for the transaction. To
get the Partner No, link it with
CRM_ORDER_INDEX.
2. This table can be used for search
based on the Object Id(Business
Transaction No).
CRMD_CUSTOMER_H Additional Site Details at the Header Level of a Business Transaction
CRMC_PROC_TYPE Master table Business Transaction Type
CRMC_PARTNER_FCT Definition of Partner Functions
SCPRIOT Priorities for Activities with priority text.
CRMC_PROC_TYPE_T Text for a transaction type
CRMC_ACT_OBJ_T Objective Number and Text for Activities
TJ30T All the status code and text
CRMC_PR_ASSIGN : Transaction Type and its Transaction Type Object.
IBIB : Installed Base/Ibase
IBIN : Installed Base Components
COMM_PRODUCT : Products
CRMC_T077D : customer account groups
CRMD_ORDERADM_H (for header) CRMD_ORDERADM_I (Item data)
CRMD_ORDERADM_H Business Transactions CRM
CRMD_ACTIVITY_H Activity
CRMD_OPPORT_H Opportunity
BUTOO : Customer details
BUT001 BP: General data II
BUT100 BP: Roles
BUT150 BP relationship: Attribute table (test
different
BUT_HIER_TREE Business Partner Group Hierarchy
CDBC_T_PRODUCTID Mapping: Product Id
CDBD_ORGMAN Business transaction - organizational unit -
set
COMC_PRODUCT General Product Settings
COMC_R3_FIELDS Assignment of R/3 material master fields to
CFOP
COMM_CATEGORY Category
COMM_CFGMAT Basic Data for Materials
COMM_HIERARCHY Category Hierarchy
COMP_TYPES Hierarchy Tool: Comparison Type Check
Table
CRMC_CPRICPROC Customer Pricing Procedures
SMOKVBEZ15 Assignment employees to positions
CRMMLSGUID: GUID entry (should match GUID in CRMPRLS)
CRMM_BUT_CUSTNO : Also GUID table (GUID here should match GUID in R/3 table CRMKUNNR)
SMOFSUBTAB : Mapping & Parameters
SMOFDSTAT : Download Monitor (R4AM1)
SMOFFILTAB : Filters (Should match filters in R3AC1 & R/3 Table CRMFILTAB)
SMOFOBJECT Definition of Objects for Download
SMOFOBJPAR Parent Objects of an Object in Table
SMOFPARSFA Middleware Parameter
SMOFQFIND Queue Finder Table for MW-Queue finder
SMOFTABLES Definition of Tables for Download -
How to generate Billing Request Items in SAP CRM
Hi Folks,
We have requirements to create BRIs for Service contracts. Each BRI will create a Debit Memo Request in SAP ECC.
All Billing activities happens in ECC.
I did the following configuration:
1. Synchronization of master data (SAP CRM and SAP ECC)
2. Synchronization of pricing conditions (SAP CRM and SAP ECC)
Conditions are identical in both systems.
3. Customizing of service transactions in SAP CRM
You have set the External Billing indicator for the relevant item categories. You do this in Customizing for Customer Relationship Management, by choosing Billing Define Billing Relevance of Item Categories.
4. Customizing of controlling objects in SAP ECC
You have defined CRM controlling objects to which costs and revenue generated by external billing can be automatically assigned. You do this in Customizing, by choosingIntegration with Other SAP Components Customer Relationship Management Settings for Service Processing Controlling Integration
5. Controlling integration: Customizing: Integration with Other mySAP.com ComponentsCustomer Relationship Management Settings for Service Processing Billing Integration Map Transaction Types and Item Categories.
When i release the Contract items, I dont see any BRI created. I am not sure where should i check, if BRIs are created.
I have following questions:
1- Where to check if BRI is created for contract
2- How to generate BRI.
3- Can i debug the process of BRI creation? Is there any FM which gets called or BADI?
4. what am i missing in above config.
Any help, material will be helpful.
Regards,
Shastri.Hi Naresh,
You need to use Billing Plans for Service Contracts Scenario to create BRI items.
In the Billing Plan - you can assign whether it is a Periodic Billing or Milestone Billing. Then you need to assign this billing plan to item categories. So based on the period (monthly,quarterly,yearly) - the BRI items will be generated.
So Please try using Billing Plans for your scenario. As you mentioned earlier, you are using ECC for all Billing purposes. So the system will create one Debit Memo Request document per Contract and it will each line item for each of the BRI's in Service Contract. System will not generate one DMR per BRI item.
You can check the BRI items generated at the item level --> Billing Plan Tab page (Assignment Block in Web UI).
Hope this helps.
Regards,
Siraj -
Dear All,
I have a small query- Are CRM and BW an integral part of ECC 6.0? I mean, if I install ECC 6.0, will CRM and BW also get installed OR Do I need to explicitly install CRM and BW after installing ECC 6.0?
If CRM and BW are an integral part of ECC 6.0, Do I need to carry out some additional steps/install add-on components(while installing ECC 6.0), to activate CRM and BW OR will it be activated by default once I am through with the normal installation process of ECC 6.0?
Thanks in anticipation!!CRM-Customer Relationship Management
General Settings in CRM
Use
This section describes the general settings necessary for BW Integration in CRM.
If CRM is not involved in your scenario skip this section.
This step has to be carried out in the CRM system:
Integration with Other mySAP Components  Data Transfer to the SAP Business Information Warehouse  Business Content DataSources  Transfer Application Component Hierarchy
RSA9-Tcode
Confirm the security check: Do you want the content application Transfer Component Hierarchy? with YES.
If a dialog box appears requesting the user to enter a development class, enter a development class in the customers namespace and choose Save or choose Local object.
If no error message is sent the application component hierarchy has been transferred successfully.
Cross Connectivity:
It describes all settings that are necessary to connect the components of the SAP.system landscape with each other. The settings for each combination of two components to be connected are described in a separate structure node. The separate section headings make it possible to identify the activities required to connect certain components with each other. The section headings for components that are not part of the installation can be skipped
Connecting SAP BI with SAP ERP, SAP CRM
Procedure
To carry out the activity, choose one of the following navigation options in the SAP BI system:
Transaction Code RSA1
SAP BI Menu Modeling  Data Warehousing Workbench: Modeling
Connecting SAP BI with SAP ERP, SAP CRM
Procedure
To carry out the activity, choose one of the following navigation options in the SAP BI system:
Transaction Code RSA1
SAP BI Menu Modeling  Data Warehousing Workbench: Modeling
1. Choose Modeling.
2. Choose Source Systems.
3. Select SAP in the window on the right.
4. Choose the Context menu (right mouse click).
5. Choose Create.
6. Make the following entries:
Field Entry
Target computer (server) Server of the SAP ERP, SAP CRM or SAP SRM system
System ID System ID of the SAP ERP, SAP CRM or SAP SRM system
System number System number of the SAP ERP, SAP CRM or SAP SRM system
Background user in source system RFCUSER
Password for source system welcome
Background user in BI RFCUSER (can not be changed in this activity)
Password for BI user welcome
9. On the dialog box Please log on as an administrator in the following screen choose Continue.
10. Log on to the Source System with your administrator user. Choose the correct client.
11. On the dialog box New Source System Connection choose Continue.
12. On the Replicate Metadata dialog box, choose Only Activate.
The building block CRM Lead Analysis describes the all the required activities to analyze the Marketing Lead Analysis data from SAP CRM in SAP Business Information Warehouse.
The analysis is carried out with the following queries of the InfoCube 0MKTG_C01 CRM - Lead Management (SAP BW Business Content).
The Lead Management InfoCube contains all the characteristics and data used for the administration of leads. This InfoCube enables you to execute the following standard queries available in SAP BW:
1. Channel Analysis: This query is used to determine the best channels by which business partners are contacted in the context of a marketing campaign. Following each marketing campaign, the lead manager can compare the success of a given channel to those of others.
2. Efficiency Reporting: This query is used to analyze the efficiency with which leads are qualified. By navigating to the sales organizations and the responsible employees for the leads, it is possible to assess how efficiently lead teams are working and to identify areas for improvement.
3. Historical Evaluation: Use to help analyze and compare leads over different intervals (comparison of different quarters or years for example) to see if general characteristics in the processing of leads can be identified for these periods.
4. Lost Leads: Provides an overview of the number of lost leads in a particular period and the reasons (implemented as a navigation characteristic) for the loss of the leads. This query is used to analyze the main reasons why leads might be lost, with a view to developing new strategies for overcoming these weaknesses.
5. Channel Mgmt.: Top-n Lost Leads (Current Year): In a Channel Manager Portal, this query provides an analysis of the leads lost by a Channel Manager over the past 12 months. Channel Managers can also view the leads lost by their Channel Partners. In a Partner Portal, this query shows the top-n unsuccessful leads distributed by a Channel Manager to a Channel Partner. Partner Manager can see the lost leads of the Partner Employees over the year. Partner Employee can view his lost leads over the year.
InfoSources
0CRM_LEAD_H - Lead Header (Transactional Data)
0CRM_LEAD_I - Lead Item (Transactional Data)
0CRM_MIG - Mail GUID
Before starting activities in this building block, you need to perform or check the following steps:
1. From the BW Connectivity building block the following activities have to be completed:
a. Local Settings è SAP CRM: all activities have to be completed.
b. Local Settings è SAP BW: all activities have to be completed.
c. Cross Connectivity è Connecting SAP BW with SAP R/3, SAP CRM, SAP SRM: Connect your CRM System.
2. From the General Settings for BW Integration building block the following activities have to be completed:
a. In section General Settings in CRM all activities have to be completed.
b. In section General Settings in SAP BW all activities have to be completed. -
I am using numbers as a CRM and one of my columns is called 'Next Action Required' i.e
Next Action Required
Email Douglas on the 02-12-14 about information needed for tour
Call Thomas 0446 393 about booking trip
Thank you in anticipation
DougUtterly bizarre. I can't see your two follow-up posts when I'm logged in. However...
Things would be simple if Apple implemented Data Detectors for dates in Numbers, as they have in applications like TextEdit and Script Editor. Then you’d have a system-level means of quickly moving from a selected date in your CRM spreadsheet to Calendar.
Until that happy day arrives, though, we can approximate it with AppleScript and Automator.
First, make sure your Numbers table is called CRM and your column has the header Next action required. (You can change these if you want but you’ll also have to modify the script.) This is the basic setup:
Then, launch Automator and create a new workflow. From the Choose a type… dialog, specify Service.
At the top of the workflow, “Services receives selected…” should be set to text in Numbers.app. (You'll need to choose Other... from the pop-up and then navigate to Numbers.)
In the Library menu at the left, click on Utilities, then drag a Run AppleScript action into the main Automator pane. Delete all the boilerplate text from the script.
It should look like this:
Now copy and paste the script below into the Run AppleScript action.
on run {date_string}
tell application "Numbers"
tell document 1
tell active sheet
try
set crm_table to (item 1 of (every table whose name is "CRM"))
on error
display dialog "No CRM table in this sheet"
return
end try
tell crm_table
try
set the_selection to selection range
set the_row to row 1 of the_selection
on error
display dialog "Select some text in a cell"
return
end try
set the_col to item 1 of (column of the_selection)
set header_cell to cell 1 of the_col
if value of header_cell is "Next action required" then my run_calendar(date_string)
end tell
end tell
end tell
end tell
end run
on run_calendar(date_string)
try
set date_string to date_string as string
set real_date to date (date_string)
on error
set real_date to (current date)
end try
tell application "Calendar"
activate
switch view to day view
try
view calendar at real_date
on error the_err
display dialog the_err
end try
end tell
end run_calendar
Click the little hammer at the top to make sure that the script compiles (indents and colours in). If it doesn’t, you may need to sort out some line breaks in the copied and pasted script.
Now save the workflow as Go to date in Calendar. Quit Automator.
So what does the script do? Basically, it looks at the selected text in a Numbers cell and checks to see that the table name is “CRM” and the column header is “Next Action Required”. It then tries to convert the selected text into a valid date. If it can, it takes you to that date in Calendar. If it can’t, it takes you to today’s date. In both cases it switches Calendar to day view. You have to bear in mind that if you select all of “10/10/14 Call John re contract” it won’t understand that part of this is a date, and won’t go to October 10. You'd have to select just "10/10/14"
To run the Service, right-click or control-click on the selected text and go down to Services, then choose Go to date in Calendar:
Alternatively, run it from Services in the main Numbers menu.
You can set up a keyboard shortcut for any Service in System Preferences - Keyboard - Shortcuts. Post back if you need more info about this.
Tested with Numbers 3.5 (2109). This will not work with Numbers '09.
Hope this works for you, let us know how you get on.
H -
Changing ship to address at line item level in CRM order
Hi All,
Is it posible to change the ship to address at line item level in CRM order either at the time of order creation or order change. if yes please let me know if we need to do any settings for this.
Thanks in advance.
JMI agree with the previous comment, Please go to the Partner Determination procedure attached to the Transaction and in the partner functions associated with the that procedure, find Ship-to-Party and there will be a check box to "make it changeable" once determined. Check that and save it.. You should be all set
Thanks
Raj -
Hi everybody,
SAP plans to deliver CRM and ERP as an Co Implementation; that means CRM and ERP will be available in one system with one SID.
Does anybody know more, especially when will this be available?
Thanks and regards.
AndreasHej.
The link information between sap item and archived document is stored in tables toa01, toa02, toa03 or toahr. Maybe you can do a mapping/export/import from the entries between erp and crm....
additionally you need to customize connection to the same archives.
Did not try that, but i think it's worth testing :o)
regards, Martin -
Organization announcements Using CRM and SAP portal
Dear Gurus,
I am trying to build functionality for an organization to do their announcements using CRM 7.0, Once the announcement is published it should be visible on the SAP Portal. I am planning to do like this:
1) Create a campaign using mail form (Announcement content) and target group
2) Select the communication method as e-mail and I have done settings in SPRO to create the activity for an outgoing mail
3) Release the campaign and execute the campaign
4) Upon execution the CRM system will create the activity for an outgoing email (announcement)
4) Create an iView in portal
5) Pull the activities created on CRM and display on the portal iView
My questions are:
1) Is there any standard iView to do this
2) Is there any other standard functionality available to do this announcement using CRM and Portal
3) What are the lining table between Campaign activity and mail forms (e-mail content for announcement) - When I go activity search on CRM WEB UI I can see these activities and also I can see these activities on CRMD_orderadm_h, but unable to get the link tables between this activity and outgoing mail forms.
Thank you in advance and appreciate your help.
Regards,
ReddyDear Gurus,
I am trying to build functionality for an organization to do their announcements using CRM 7.0, Once the announcement is published it should be visible on the SAP Portal. I am planning to do like this:
1) Create a campaign using mail form (Announcement content) and target group
2) Select the communication method as e-mail and I have done settings in SPRO to create the activity for an outgoing mail
3) Release the campaign and execute the campaign
4) Upon execution the CRM system will create the activity for an outgoing email (announcement)
4) Create an iView in portal
5) Pull the activities created on CRM and display on the portal iView
My questions are:
1) Is there any standard iView to do this
2) Is there any other standard functionality available to do this announcement using CRM and Portal
3) What are the lining table between Campaign activity and mail forms (e-mail content for announcement) - When I go activity search on CRM WEB UI I can see these activities and also I can see these activities on CRMD_orderadm_h, but unable to get the link tables between this activity and outgoing mail forms.
Thank you in advance and appreciate your help.
Regards,
Reddy -
When I log into the BIS site for Sprint, it gives me the option at the bottom that says
"Deleted items: Synchronize deleted items between this mailbox and my device." at the very bottom
What does this really mean? I am confused because when you delete an email off the blackberry, it gives you 3 options, delete from "mailbox & handheld," "handheld," and "cancel".
So, if I have the "Deleted items: Synchronize deleted items between this mailbox and my device." clicked...does that mean when I just choose delete from "handheld" only, it will STILL delete the email from my actual "mailbox" too?
I don't want it to delete the email from my "mailbox" if I choose to delete from "handheld" only on my blackberry
Does anyone know more about this?
Thanks guysin my opinion :
if you choose to delete on device only, it will never delete on your server.
but best is you to try for one test message and you'll know for sure. And tell us.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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