Link between Service Order / Confirmation in CRM and Purchase Order in ECC

Hi all,
Does anyone knows what the possible link is between a Service Order / Service Order Confirmation in CRM and a Purchase Order in ECC ? I heard that this could be found somewhere in the document flow of a Service Order ....
How do we get the Purchase Order number from ECC in the Document flow section of an Service Order in CRM ?
We need the PO number somehow to be able to create a Goods Received document in ECC from CRM.
BR,
Abjuh

Hello Abjuh,
As of CRM 4.0 (with Service Industry extensions), you can automatically create ECC Purchase Orders from a CRM service order.
It is possible to track the status of the individual service order items with the document flow.
Please refer to the SAP Help for more information.
http://help.sap.com/saphelp_crm70/helpdata/EN/46/8bae7e9e886160e10000000a1553f7/frameset.htm
Kind regards,
Kristoff.

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instead of directly selecting some data from the DB tables you should read this information via the BOL (c.f BOL Programing - CRM - SCN Wiki for a short introduction).
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Message was edited by:
Jörg Demtschuk

Hi Jorg,
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Need help to find out link between process order and purchase order.

Hi All,
Need help to find out link between process order and purchase order.
We have purchase order, we can find out associated process order in MD09 (No Purchase Requisition found in Purchase order). When I tired to replicate this scenario with same material in system but not able to do.
Please suggest me what needs to check to get purchase order link to process order.. (this is not subcontracting )
Edited by: SAP PQ on Sep 26, 2011 5:24 PM
Thanks,
SAP PQ
Edited by: SAP PQ on Sep 26, 2011 5:24 PM

MD09 is pegging. In SAP pegging is dynamic, meaning that there's no fixed link between purchase order and process order in your case.
This is why you did not get the same result when you tried again later.
Such a link can exist only if you do direct procurement for the order.

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Dear Kumar,
Strategy - 40
Consumption of PIR (not Redution)
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kumar
Edited by: kumar kumar on Jul 22, 2009 8:29 AM

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Plz explain the link between sales order and credit master sheet.
Thanks and regards
CSR

Hi,
Credit master is related to Customer.
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Credit control area will be assigned to a customer.
You can the credit control area for a customer in the table "KNVV".
Goto the T.Code "FD32".Enter your customer number and credit control area.Select the status tab.
Here you can maintain the credit limit.If you leave blank means the limit is 0.00.
Next thing is goto the T.Code "OVAK".
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If you create the sales order by using the customer,initially the system will check for the credit limit.If it is 0.00 and credit check functionality is activatd in the above specified T.Codes,then creditcheck will happen and order will be blocked for releasing of credit by using the T.Code "VKM3".Authorised persons have to release this credit block.Suppose,you have maintained this credit limit as "1000Rs/-" and you are creating the order of value "550Rs/-",then your order will not be blocked even though the credit check functionality is activated for your order type.
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Any one know the Link Between Sales Order Type and Customer/Material exclusion tables (Transaction: VB03 ) ?

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Hi CRM Gurus,
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Vinay,
I dont think you need any Middleware adaptor objects for CRM Request download .
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Where can we link between sales order to Credit management?

HI Gopala rao.,
In VOV8 sales document type there is <b>credit limit & Credit group</b> Where we asign the credit mage,ment data to Order
The configuration part of credit managemnt is
CREDIT MANAGEMENT:
A credit limit may be a customers credit limit, which is the permitted limit of value of open items, such as invoices not yet paid, plus the value of open sales orders.
The credit limit is the total combined value of the following documents:
Net value of sales order
Open Sales order: order created, but not delivered
Open deliveries: delivered, but not invoiced
Open billing doc: value of billing doc, which has not yet been forwarded to accounting
Open items: forwarded to accounting, but not settled.
Types of Credit Check
Simple Credit Check
Automatic Credit Check
o Static
o Dynamic
Simple Credit Check:
SPRO- IMG- SD- Basic Functions- Credit Mgmt/ Risk Mgmt- Simple Credit Check- Assign Credit Check to Doc Types.
Based on sales doc types
It will check all the above-mentioned docs & if the credit limit exceeds, the system responds in the way defined by you in the configuration menu.
Cannot differentiate according to customer
3 ways to Control the Simple Credit Check:
A: warning
B: error message: the doc cannot be saved
C: warning message with delivery block: the doc can be saved but is automatically blocked for delivery.
Automatic Credit Check:
This credit mgmt control is maintained by using the automatic credit control functionality. The automatic credit control divides the sales doc types, the delivery doc types, & goods issue into specific credit groups. It also uses the customers risk category as assigned to the CMD of the payer & assigns an outcome proc to the combination of the above 2 objects, i.e. the credit group & customer risk category along with the credit control area. The definition of customers risk category is carried out in the fin accounting module.
A customers risk category is a grouping category that controls the credit check when automatic credit control takes place. Thus one can assign high-risk customers to risk category for e.g. A01, medium risk to B01 and low risk to C01.
Automatic credit check divides customers in to 3 categories:
High-risk customers,
Low risk customers &
Medium risk customers.
A credit check can only occur at 3 places: Credit Group
Sales order: for high risk customers
Delivery: for medium risk customers
Goods Issue: for low risk customers
Credit Control Area (CCA): highest organizational element in credit management. A credit control area is an organizational unit that is comprised of one or more company codes. A company code can have no more than one credit control area. Defined by FI.
Menu Path to create Credit Control Area: OB45: FI people.
SPRO- IMG- Enterprise Stru- Definition- Fin Accounting- Define Credit Control Area
Credit Control Area Description
0001 Credit control area 0001
1000 Credit control area Europe
Menu Path to Assign Company Code to Credit Control Area: OB38: FI people.
SPRO- IMG- Ent Stru- Assignment- Fin Accounting- Assign Comp Code to CCA
It is possible to assign Credit Control Area to a Sales Area. This is more specific assignment than the assignment to Company Code.
Company code Company name City Credit Control Area Over write CCA
Menu Path for Defining Risk Categories: OB01: FI people
SPRO- IMG- Fin Accounting- Account Receivables & Payables- Credit Mgmt- Credit Control Account- Define Risk Categories.
Risk Category CCA Name
001 4500 Low risk
002 4500 Medium risk
003 4500 High risk
Menu Path for defining Credit Groups: OVA6
SPRO- IMG- SD- Basic Function- Credit Mgmt/ Risk Mgmt- Credit Mgmt:
Define Credit Groups: OVA6
Assign Credit Groups to Sales Docs & Delivery Docs
o Credit Limit check for Order Types: OVAK
o Credit Limit check for Delivery Types: OVAD
Define Automatic Credit Control: OVA8
Define Credit Croups: OVA6
One merely creates a credit group for each differentiation in the doc type. You enter the credit groups when you configure the sales doc types for credit management & define the automatic credit check. The following credit groups are contained in the standard R/3 system:
01: credit group for sales order
02: credit group for delivery
03: credit group for goods issue
CG (Credit Group) Doc Credit Group
01 Credit group for sales order
02 Credit group for delivery
03 Credit group for goods issue
Assign Sales Documents & Delivery Documents:
Sales Doc Type Descp Check Credit Credit Group
OR Std Order D 01
Delivery Type Descp Del Credit Group GI Credit Group
LF Delivery 02 03
Define for each sales doc type whether a credit check should be carried out. Enter D if an automatic credit check should be carried out.
Specify a Credit Group
Specify a Credit Group for the Delivery Type for which you want to carry out a credit check
Specify a Goods Issue Credit Group for the Delivery Type for which a credit check is to be carried out for goods issue.
SIMPLE CREDIT CHECK CANNOT BE ASSIGNED TO DOCUMENTS.
Define Automatic Credit Control:
One can now assign settings to the combination of the Credit Control Area, the Customer Risk Category & the Credit Group.
CCA Risk Cat Credit Group Credit Control
4500 001 01 Low risk sales orders
4500 001 02 Low risk deliveries
4500 001 03 Low risk goods issue
4500 002 01 Medium risk sales orders
4500 002 02 Medium risk deliveries
4500 002 03 Medium risk goods issue
4500 003 01 High risk sales orders
4500 003 02 High risk deliveries
4500 003 03 High risk goods issue
Select line item and go to details, you can decide whether to do Static or Dynamic Credit Check. Credit Horizon can also assigned here. Additional function checks can be performed here:
A credit check when the maximum document value is exceeded.
A credit check when changing critical fields.
The risk category assignment occurs in the same place as the customers credit limit, which is the customers credit management screen. That is, the risk category is assigned to the customer by the Finance in transaction code FD32.
The customer credit master record is divided in to 5 views:
Overview Screen: gives an overview of credit settings in relation to the customer, including his credit limit, credit exposure, the %tage of credit limit used, his payment data & his risk category.
Address: view gives the customers address details as they appear in CMD
Central Data: is a view that shows the total credit limit the customer can receive across all credit control areas as well as the maximum limit he can receive in one credit control area.
Status: view shows the customers actual individual details according to particular CCA being investigated. This includes his credit limit, percentage used, credit exposure, risk category, whether he is blocked due to credit or not.
Payment history: view displays the payments made by the customer for a particular credit control area where a comp code is assigned.
Static Credit Check Dynamic Credit Check
Net Doc Value Net Doc Value
Open Order Open Order
Open Delivery Open Delivery
Open Billing Open Billing
Open Item Open Item
Compares the total combined values of the above-mentioned documents to credit limit. Plus credit horizon. Compares the values of the following documents to credit limit + credit horizon.
Credit horizon has an attached time period that states that the system is not to include sales orders in the total of outstanding items created after that specified period i.e. for the purpose of evaluating credit, you want the system to ignore all open orders that are due for delivery after the horizon date. Maintained for low & medium risk customers.
Update Groups
Basically it is a info structure where system stores all the data about credit limit. The credit relevant data is updated in a info structure, where it is accessed & updated. Thus each automatic credit control must be assigned an update group.
Update Group 000012
Update Group 000015: delivery & billing
Update Group 000018: sales order, delivery & billing.
Update group 000012, updates at:
Sales doc: increased order value
Delivery: decreased order value & increased delivery value
Billing: decreased delivery value & increased billing amount
Invoice: decreased billing amount & increased open item value.
Release Blocked Sales Order/ Deliveries:
VKM3: sales order
VKM5: delivery
VKM4: both
One can see the offending document. Note on the right hand side, the Status Field. This shows the check, the doc failed. If this field is empty, the doc did not fail a credit check, even though it may be in the list of SD documents that are required to be released.
To release the doc, one indicates the doc to be released and then clicks on the Release Button. The result is the offending doc entry, highlighted green. One then proceeds to save, after which you are informed the doc number has been released.
Net value with sub total A, in pricing proc, will be the basis for credit limit.
REWARD if helpfull
Thanks & Regards
Narayana
Message was edited by:
manam narayana

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Hello friends,
please explain the Difference between service order/notification to the maintenace order/notif and also to the Sales order.
i have a idea on the above topics. iwnt to have a detailed explanation of the above topics.
I know that service order/notification usually for external services.and maintenance O/notification for internal services .
for every post with descent information, points willl be rewarded

Dear raj kumar,
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With Regards
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Hello Vinu
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Thanks
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