Item Code Problem

HI Everyone,
When you try to select item code when invoicing or sales order and when you are in item code selection, it doesn't pop up or load,
Any idea regarding this problem
P.S. only one usercode account is affected.
Thanks

Hi,
Whenever only one user is affected, you need to check the user profile.  The easy solution is recreate a new user id, lock the old user.  If anything that makes it unreasonable, you may need to spend more times to investigate every single part of authorization/form setting issues to this user code.
Thanks,
Gordon

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