Items on Backorder
If an item is on backorder, what ts the time frame of it usually shipping out or does it vary based on the item?
Thanks.
Hi justones,
I sincerely apologize for any delay in receiving a response; however, yes it is accurate that we are occasionally subject to the manufacturer’s expedience as to how quickly stock is received. For more information regarding a specific product please see our site at - http://bbyurl.us/ProductStatus.
I hope this helps!
Sarah|Community Connector | Best Buy® Corporate
Similar Messages
-
Once an item is on a picklist can it be moved to a backorder? There are always times where a sales order gets released for picking because the system will show inventory on hand, but maybe the count is off or the inventory on hand is in damaged condition. In which case can an item on a picklist be converted into a backorder?
I think I understand, but does the picklist now disappear on the Pick and Pack Manager released tab after you convert to a Delivery?
So if Picklist has this...
Item X, qty of 1
Item Y, qty of 1
item X is IN stock, but Y is out of stock. I would update the picked coumn for X = 1, Y = 0 and convert to a Delivery. Does the orginal picklist still remain in the list of Pick Numbers on the Released tab? I think it stays there for item Y to be picked.
I do not have SAP so sorry I can't test myself, but need to respond back to my client. Thanks -
Display a backorder items list
Hello all,
I need help. I am trying to do the following:
When I enter a customer code to an order I would like to see a list of item on backorder. I am adding a matrix with data binding, but it is blank.
Here is where I need help!
I would like to show all opem items for that customer, is there any way to do this?
'// Query the DB Data source
Dim pConds As SAPbouiCOM.Conditions
Dim pCond As SAPbouiCOM.Condition
Set pConds = New Conditions
Set pCond = pConds.Add()
pCond.Alias = DocStatus 'FIELD NAME
pCond.Operation = co_EQUAL
pCond.CondVal = 0
Call oDBDataSource.Query(pConds)
I am unsure about DocStatus because it is empty.Hi,
I did a similar function in this way, after the user has entered a line in a delivery document
I used a matrix linked to a UserDataSource for each column, then I fill rows with fields read from a recordset.
I strongly suggest to freeze the form during this operation, as it speeds up the table filling and avoids annoying flashes of the grid itself...
Set rs = sboCompany.GetBusinessObject(BoRecordset)
rs.DoQuery "SELECT ORDR.DocEntry, NNM1.SeriesName, ORDR.DocNum, ORDR.DocDate, RDR1.ShipDate, RDR1.OpenQty, RDR1.LineNum, RDR1.Price, RDR1.Currency FROM ORDR INNER JOIN RDR1 ON ORDR.DocEntry = RDR1.DocEntry INNER JOIN NNM1 ON ORDR.Series = NNM1.Series WHERE (ORDR.CardCode='" & LastCustomerCode & "') AND (RDR1.LineStatus <> 'C') AND (RDR1.ItemCode = '" & LastItemCode & "') ORDER BY RDR1.ShipDate"
m.Clear
q = 0#
Do While Not rs.EOF
frmSearch.DataSources.UserDataSources("_DocEntry").Value = rs.Fields(0).Value
frmSearch.DataSources.UserDataSources("_serie").Value = rs.Fields(1).Value
frmSearch.DataSources.UserDataSources("_numord").Value = rs.Fields(2).Value
frmSearch.DataSources.UserDataSources("_datord").Value = rs.Fields(3).Value
frmSearch.DataSources.UserDataSources("_datcon").Value = rs.Fields(4).Value
frmSearch.DataSources.UserDataSources("_prezzo").Value = rs.Fields(7).Value
frmSearch.DataSources.UserDataSources("_valuta").Value = rs.Fields(8).Value
frmSearch.DataSources.UserDataSources("_qtaord").Value = rs.Fields(5).Value
frmSearch.DataSources.UserDataSources("_qta").Value = 0
frmSearch.DataSources.UserDataSources("_linenum").Value = rs.Fields(6).Value
q = q + rs.Fields(5).Value
m.AddRow
rs.MoveNext
Loop
Hope this helps
Enrico -
How can we backorder a FREIGHT item?
As charges cannot be taxed and there's a request to see the Freight as a separate invoice line, we have a FREIGHT item, not marked as an Inventory Item but Shippable. The issue is when the main item is backordered - in such a case, the Freight item is already invoiced. Just wondering if there's a way to get around this without setting Freight as an inventory item.
Hi Sanjib,
The other workaround you can explore is to apply a Billing Hold to the FREIGHT item & don't release this hold until the main items gets fulfilled. Once it is fulfilled, release this hold & let FRIEGHT items get invoiced.
Regards,
Hemanth -
need a report showing items on backorder on open sales orders.
v.15 and co06 are of no value to us
does anyone have suggestions?Dear Jaxi Greg
need a report showing items on backorder on open sales orders
we can find Back orders list in V.15 T.code .
Orders created but not delivered , it is open sales order so i didnt get exact your requirement please explain properly
And CO06 I material wise background processing
Thnaks a lot
venu -
How to find out the exact reason for backordered order in oracle apps R12
Hi,
I am new to OM module.I booked an order and trying to do "pick release" the booked order but i couldn't do so, because the order is getting backordered.
These are the things i checked
1.On-hand quantity for the particular item i am booking is sufficient enough
2.Item is in M1 org and onhand quantity is also in same org.
Can you please help me how to find the exact reason for my order getting backordered.
Regards
Sandeep.GHi Sandeep,
Reasons for pick release resulting in back ordered can be found here:
Reasons for a Sales Order to get Backordered!
Failing pick release, orders getting backordered and other common issues with picking.
Please review notes:
Cannot Pick Release Items, Completes with Warning and the Item is Backordered. (Doc ID 1240404.1)
Pick Release Process Completes In Warning Line Gets Backordered Though Onhand Is Present (Doc ID 1285514.1)
Pick Release Backorders Sales Order Lines, Error in Log File "No Mtl_Sales_Order ID found for oe header" (Doc ID 398385.1)
Reservation Remains After Pick Release Of Backordered Move Order (Doc ID 754518.1)
In addition, please review:
What is Back Order in OM? How are Backorders Handled | Oracle Apps
Thanks &
Best Regards, -
Any questions on Order Management Header and Item level?
Hi,
If you are interviewing somebody...And the position he wants is SD consultant.
What kind of questions will you raise on OM header level and item level??
Order management--Questions on Header level
Questions on item level
Thanks, would be better if you could also attach the answer.
Thanks!!Dear Hoo,
ORDER MANAGEMENT & SALES
1.Briefly describe the types and structure of the sales document and give examples of data
that you find on the different levels.
Sales*related business transactions are recorded in the system as sales documents. There are, broadly
speaking, four different groupings of sales documents:
Sales queries, such as inquiries and quotations
Sales orders
Outline agreements, such as contracts and scheduling agreements
Customer problems and complaints, such as free of charge deliveries and credit memo requests.
Header Data
The general data that is valid for the entire document is recorded in the document header. This data
includes the:
number of the sold*to party
number of the ship*to party and the payer
document currency and exchange rate
pricing elements for the entire document
delivery date and shipping point
Item Data
Whereas data in the document header applies to all items in the document, some data applies only to
specific items. This data is stored at item level and includes the:
material number
target quantity for outline agreements
number of the shipto party and the payer (an alternative shipto party or payer can be defined for a
particular item)
plant and storage location specifications
pricing elements for the individual items
Schedule Line Data
An item consists of one or more schedule lines. The schedule line contains all the data that is needed
for a delivery. For example, a customer orders 20 pieces of a material and you enter this as an item in
the sales order. However, you can only deliver 10 pieces now and the remaining 10 pieces next month.
In other words, you need to schedule two deliveries. The data for these deliveries (dates, confirmed
quantities) are stored in two separate schedule lines. In sales documents where delivery data is not
relevant *for example: contracts, credit and debit memo requests * the system does not create any
schedule lines.
Data recorded in the schedule lines includes the:
schedule line quantity
delivery date
confirmed quantity
2.What is the difference between an inquiry and quotation ?
. Inquiry: Request made to a vendor for a quotation for required materials or services.
No availability check is done for inquiry.
. Quotation: Offer from a vendor to a purchasing organization regarding the supply of materials
or performance of services subject to predefined terms and conditions.
A quotation consists of a number of items, in which the total quantity and delivery date of an
offered material or service are specified.
The total quantity can be subdivided into several partial quantities with different delivery dates in the
lines of a delivery schedule.
3.Do you always have to have a material master record number when you enter an item on a
sales document (inquiry and quote)? If not what would you have to use to be able to enter
information at item level?
No. Customer Material Information or Material Description.
4.If a customer doesn't place an order with you after you have sent him a quotation, what happens to
the quotation document?
Remains active till the end of validity period.
5.Can you have alternative items in a sales order?
Yes.
6.If you reference an inquiry when creating a quotation ,would the inquiry be updated?
Yes.
7.Can you copy one inquiry to many quotations ?
No.
8.Can you copy several previous documents into one sales order?
Yes.
9.Do you always have to copy the entire quantities at item level when you reference a
previous document?
No.
10.Can you make sure that business data in a sales order is only possible to maintain at header
level?
Yes.
11.From where is the delivering plant transferred into the sales order?
Customer Master, Material Master.
12.Which partner function is relevant for the delivering plant? The soldtoparty ,
billtoparty, payer, carrier or the ship* to* party?
Ship*to party.
13.Can you manually change the delivering plant in the sales order once it was defaulted from
the master data?
Yes.
14.For what or why do you use the incompletion log?
To have a complete document so that it doesnu2019t affect subsequent processes.
15.Can you have different incompletion logs for different item categories? Schedule line
categories?
Yes.
16.If a document is incomplete can you still save the document?
Yes.
17.Which reference status can a document have at item level? Which statuses at header level?
Item level: Partial, Full.
Header level: Full.
18.What's the advantage of using text as a reference instead of duplicating it?
Can be modified if needed.
19.What three sources provide data for the creation of a sales document?
Material Master, Customer Master, Previous referenced documents.
20.Can you change addresses of partners manually in the sales document?
Yes.
21.Name several input tools that make order entry faster and give a definition of them?
Customer Material Information, Product Proposal , Referencing Documents.
22.In which business environment would you use only the single*line entry screen to create
and save the order?
Telephone Sales, Simple Business.
23.If you do not specify the delivering plant in the sales order, what could the system then not
do?
Delivery Scheduling.
24.For what would you use the fast change function in sales entry?
Alternate Plants, Delivery or Billing Blocks
25.Name two ways to control that customers can receive only certain materials?
Material Listing, Exclusion.
26.What does the item category control?
General Data
. Should pricing be carried out for the item?
. When should an item be regarded as completed? A quotation item, for example, can only be
regarded as completed if the entire quantity has been copied into a sales order.
. Is it an item that refers to a material or is it a text item?
. Are schedule lines allowed for the item?
. May general business data, for example, the terms of payment at the item level, deviate from
those at the header level?
. Should a system message appear if the item cannot be fully delivered?
. Which fields are relevant for the incompletion log?
. Which partner functions are allowed at the item level and which are mandatory?
. Which output (for example, an order confirmation) is allowed for the business transaction and
which output determination procedure is used?
Shipping Data
. Is an item relevant for delivery?
. Should the weight and the volume of an item be determined?
Billing Data
. Is an item relevant for billing?
. Should the cost of the item be determined?
. Is it a statistical item? Pricing is carried out for statistical items. However, they are not added
to the value of the order, that is, the customer is not charged for them.
. Should a billing block be set automatically for an item? For example, this may be important for
items whose prices have to be clarified before billing
. Is it a returns item?
. Name the influencing factors for determining the item category in the sales document?
. Sales Document type, Item Category Group, Higher Level Item, Item Usage.
. Name the influencing factors for determining the scehdule line category in the sales document?
. Item Category, MRP Type.
. What does the sales document type control?
General Data
. Can the document be entered only with reference to a preceding document?
. Should the existing customer
. material info record be taken into consideration?
. Should the delivery date be proposed?
. Must a customer number be entered when creating a document? For example, product
proposals can be entered without reference to a particular customer.
. Which order probability is defined?
. Should the division be taken from the material master record for every item or should an
alternative division specified in the header take precedence over the item specifications?
. How should the system respond if the division entered in the header deviates from the division
in the items?
. Should a credit limit check be made?
. From which number range should the document number for internal or external number
assignment come?
. Which fields are relevant for the incompletion log? The validity period, for example, is
important for contracts and must therefore be specified in the document.
. Can an incomplete document be saved or must all data be complete?
. Which partner functions are allowed and which ones are mandatory?
Shipping Data
. Which delivery type should the delivery resulting from the order have?
. Should delivery scheduling be carried out?
. Should transportation scheduling be carried out?
. Should a delivery block be set automatically for a specific reason? For example, a delivery
block may be appropriate for a freeofcharge delivery.
. You can define shipping conditions for a sales document type. These are copied into the
document regardless of what is defined in the customer master record.
Billing Data
-->Which billing type should the invoice resulting from the order or the delivery have?
Should a billing block be set automatically for a specific reason? For example, a billing block may be
appropriate if a credit memo request should first be checked before it is used as the basis for a credit
memo.
-->Can the sales document type be determined by the system?
No.
-->In R/3, can you automatically substitute one product for another? How? What would you
have to create?
Yes. Product Selection / Material Determination.
-->Give a definition of replenishment lead time?
Total time for the inhouse production or for the external procurement of a product. In inhouse
production the replenishment lead time is determined to cover all BOM levels.
What's the difference between checking availability with or without replenishment lead time (RLT)?
With RLT : Availability check is done only upto end of RLT. If material is not available the date on
which RLT ends is displayed as Material Availability Date.
Without RLT : Availability check is unrestricted. Displays Delivery Dates as on which partial deliveries
can be made with available stock.
-->Name at least three item categories?
Standard Items : AFN, AGN, TAN.
Free of charge Items: AFNN, AGNN, TANN.
Non*stock Items : AFX, AGX, TAX.
Text Items : AFTX, AGTX, TATX.
-->Why would you use different item and schedule line categories?
Item categories are defined to provide additional control functions for the sales documents and thus
meet the demands resulting from the different business transactions.
The items in a sales document are divided into one or more schedule lines. These schedule lines differ
from each other with respect to date and quantity. For some schedule lines, material requirements
planning is not carried out; for other schedule lines, it is carried out. Also goods receipt, not goods
issue, is posted for a schedule line defined in a returns document.
-->Can you change existing standard item categories?
Yes.
-->Can you create new sales order types?
Yes.
-->Different dates will be calculated in order entry scheduling . Can you name the lead time
variables that will be taken into account?
Transportation lead time, Pick/pack time, Loading time, Transit time .
If you run out of stock in a specific plant can you check if there are quantities available in other plants?
Yes.
-->When you carry out availability check, which quantities or movements can the system take
into consideration?
The following elements can be included in the availability check:
Stocks : safety stock, stock in transfer, stock in quality inspection, blocked stock.
Inward and outward movements : purchase orders, purchase requisitions, planned orders, production
orders, reservations, dependent reservations, dependent requirements, sales requirements, delivery
requirements.
-->Give some examples of sales document types (description, not necessary the short code)
that already set up in the standard system?
Indicator used to control the processing of the various sales documents which are defined in the
system. E.g., OR, SO, BV, KR. Document types allow the system to process different kinds of business
transactions, such as standard orders and credit memo requests, in different ways.
-->Can you maintain texts for a specific customer and store them in the system? If yes, where?
Yes. Customer Material Information.
-->When the system checks availability which scheduling would it use first?
Backward Scheduling.
-->Name the influencing factors for the determination of the availability date?
The following data is required for determining this date:
Route from the shipping point to the ship*to party location
Shipping point from which the goods are issued
Loading group from the material master record
Weight group determined from the order using the order quantity.
-->Name the three delivery possibilities when there is not enough stock available?
One Time Delivery, Complete Delivery, Partial Deliveries.
-->Can you think of an example why you would have to create a text for a customer and copy it
to the sales order?
Customer specific instructions.
-->What is the function of item category group?
The item category group determines how a material is processed in the sales order. It defines, for
example, that pricing does not take place for a free of charge item, such as a business gift; or that
inventory management is not carried out for a service. When processing sales and distribution
documents, the system uses the item category group to determine the item category. The system
determines the item category based on the item category group of the material and the current
business transaction, and proposes it in the respective document.
When creating the material types non*stock material and services, DIEN is proposed in both cases for
the item category group, because the order processing for both material types is identical: for
example, pricing is carried out for both, but no availability check.
-->On sales order, when the system confirms 20 pieces to be available at a certain date, would
these 20 pieces still be available for other new sales order coming in later?
No.
-->What is a delivery group and why would you use it?
The complete delivery and delivery group functions enable you to combine some or all of the items in a
sales order so that they are delivered to the customer together. The system determines automatically
the latest delivery date possible for the delivery group and adjusts the schedule lines accordingly.
Corresponding requirements for material requirements planning (MRP) are changed or re*determined.
-->What is backorder processing?
The backorder processing functions enable you to list relevant sales documents for specific materials
and process them from the point of view of availability. You can assign available to promise (ATP)
stock to outstanding order quantities. In addition, you can withdraw already confirmed quantities and
reassign them to different items.
Backorder processing is only available for materials with individual requirements.
-->Can you link items in a sales order? If yes, when would you do that?
Yes. Promotional Items.
-->For what would you use BOMu2019S in sales? What two methods of BOM processing do you have
in sales order entry? How can you control if the system should/should not explode a BOM in
the sales order.
A bill of material (BOM) describes the different components that together create a product. A BOM for
a bicycle, for example, consists of all the parts that make up the bicycle: the frame, the saddle,
wheels, and so on. When you enter the material number of a bill of materials that is relevant for sales
order processing, the system displays the material that describes the whole bill of materials as a main
item. The components are displayed as sub*items.
Processing by Main Item : ERLA & Processing by Sub*Item : LUMF
BOM explosion can be prevented by specifying Item Category Group as NORM.
Credit limit checks is an example of a very close link between which two SAP modules?
SD & FI.
-->What are the two techniques in delivery scheduling?
Backward Scheduling & Forward Scheduling.
-->How does a third party deal work? Do you use a special sales order type for that? How could
the system know that you want to process a third party deal?
By specifying item category as TAS using double*line entry in the sales order.
No special order type is available.
By the item category group and/or material type in Material Master .
Name the several steps in consignment processing.
Consignment fillup, Consignment issue, Consignment pickup, Consignment return.
Whatu2019s the difference between consignment pick*up and consignment return?
In consignment pick*up, customer returns consignment stock. When goods issue is posted, the
relevant quantity is deducted from the customer's special stock and is added back to regular stock at
the plant where the goods are returned. Total valuated stock remains the same since the returned
stock was regarded as part of inventory even while it was at the customer's premises.This transaction
is not relevant for billing.
In consignment return, customer wishes to claim on consignment goods which have already been
issued. When goods issue is posted, the relevant quantity is added to the customer's special stock at
the plant where the goods are returned. Since the ownership of the goods is passed from the customer
back to the company, the transaction is relevant for billing. In this case, the customer receives a credit
memo for the returned goods.
-->Can you control that an end user cannot copy a quote of customer A to a sales order for
customer B? If yes, where?
Yes. By customizing Copying Control for header data.
Give some example for data that is copied from the customer (soldto, payer, shipto) to the sales
order as well as for data that is copied from the material?
General data, payment terms, shipping details, delivery agreements, delivering plant.
-->What is returnable packaging processing?
Returnable packaging consists of materials that are stored at the customer location but which remain
the property of the company. The customer is only required to pay for the returnable packaging if he
does not return it by a specified time.
Name the two outline agreements in R/3 standard and explain the difference between them.
Agreements are arrangements between business partners regarding the granting of conditions over a
specified time period. The agreement contains conditions which apply over a particular time period and
which are settled together at the same points in time. An agreement can be settled once or
periodically. The two outline agreements include Contracts and Scheduling Agreements.
Unlike a contract * which only contains an overall target quantity or value * a scheduling agreement
also contains specific order quantities and delivery dates.
-->How many documents do you create when you release, deliver and invoice the first order
from a contract?
Three : Sales order, Delivery note, Invoice.
-->What types of output can you have in sales?
Printer, Telex, Fax, Mail, EDI.
-->Can you automate output processing ? Do you always have to specify it manually?
yes. No.
-->Where would you specify which data should be copied (at header, item and schedule line
level)when you copy from one document to another one?
Customizing Copy Control.
I hope it will help you,
Regards,
Murali. -
Ordered 15" Macbook Pro Retina from AAFES/backordered from vendor
Just wanted to kow if anyone has had this or similar issue ordering from the AAFES (Army Air Force Exchange Service) online store. Follows is my situation and the frustration I am currently experiencing. If anyone can give my some feedback or insight, I would appreciate it because I am getting nowhere with AAFES and I am at my wit's end. Who exactly is the "vendor" for AAFES and why would a Macbook Pro be on backorder for over a month?
I ordered the 15" MBP w/Retina display, Intel Core i7, 2.6GHz, 512GB on 26 October and was given an estimated ship date of 2 November. I also ordered an external drive and Apple Care. The first issue was that the external drive I ordered was no longer available from Apple and I never received any word from AAFES until I contacted them when the "estimated" ship date had come and gone. Then, after extensive email traffic to and from service reps with AAFES, I finally was informed that the MBP was backordered until 26 November. Long story short, after the "estimated" ship date has changed three times, I am now being told that the MBP is backordered until 3 December. I am a deployed US Soldier in Afghanistan and in addition to the inconvenience of not having a working computer to commuicate back home and the fact that the shipment of anything with lithium batteries has been banned, I have had to do business with AAFES knowing that they are notorious for horrendous customer service, but they are the only company that can get me a computer that is close to what I want here to an APO address. To date, AAFES has had my 2700+ dollars for over a month and I can get no clear answer to when I will receive my MBP or if the backorder date will continue to move further into December. Does ANYONE know who their "vendor" is and a way to know why this item is backordered?Hey there Ian.S,
It sounds like you would like to know now to transfer your data from one MacBook to another. You can indeed use a Time Machine backup to transfer the data, and there are a couple of other options as well when using the Migration Assistant. This article will help you determine the best option for you, and walk you through the process:
OS X: How to migrate data from another Mac using Mavericks
http://support.apple.com/kb/HT5872
Thank you for using Apple Support Communities.
Take care,
Sterling -
I ordered a htc flyer the other day and when I ordered it didnt ever say it was "backordered" or "unavailable" but then now when I look into the "status" of my order, I see that this item is "backordered" with no estimated date of delivery. What does this even mean?! Ived tried to call but the wait is forever. My questions are what does backorderd even mean? and does this mean that now I wont get my item in time for Christmas? I'd like to know soon so I can cancel my order and get something else before everything gets "backordered"!!!
Be patient... If someone has an answer for you they will reply, but not necessarily within the two hours you left between your posts.
Plus, people who haven't got an iPhone, and have just ordered one, aren't likely to be looking on a technical support forum just yet.
If you've got queries about your order from AT&T, surely it would be better to ask AT&T about it? -
I ordered the Aria last night and received a notification this morning it is on backorder and will take 1-2 weeks before it is expected to be shipped. I am wondering why, as I have read a few moments ago some orders have been on backorder for well over a week, did they not state it was backordered on their site? Most of the time companies will state an item is backordered, at least as a note or 'low quantities' on their sites.
I have been looking for a reasonable and affordable upgrade opportunity on this phone, and Best Buy has it......HANDS DOWN!!! I have been with AT&T for a few years now and they were even wanting to charge me $129 for the Aria, and that was AFTER the 'rebate'. In my last conversation with one of the AT&T reps, I asked if they could match the Best Buy offer, and he said "No. That is an incredible deal and you shouldn't pass it up". So, because of my fixed-income situation, I have ordered and upgraded through Best Buy.
Honestly, after reading so much negativity about Best Buy and their Customer Service in these forums, I would LOVE to post something positive and encouraging to others about my online transaction. Does anyone have a more accurate estimate on the availability and release of the Aria?I can understand if a product is on backorder, I truly can. I can also understand when a product has been discontinued....technology advances, and new product fine-tuning, etc..... The problem I have is when someone is 'trying' to sell me a backordered product AND it's discontinued. If a product is discontinued, they are NOT making it anymore. When a product is backordered, usually the company is waiting for an order they have placed with the supplier or manufacturer to be fulfilled. If they are discontinued, and not manufacturing them anymore, how can they be fulfilled?
-
Sony Vaio VPCZ112GX/S Availability?
Hello!
I recently purchased a Sony Vaio VPCZ112GX/S laptop (on April 3rd) from bby.com. I received notice that the item is backordered with the typical 1-2 week time frame response and now the item on bby.com changed from backordered to sold out.
This may be a long shot, but is there any possibility of anyone on here knowing an actual date as too when the product will be in stock again and shipping out? I noticed the item went backordered the week before i purchased it, but quickly changed to normal availability again. Guess I waited a day to long to order it! :-)
The SKU is 9740911.
Thanks so much!
Jon
(former BestBuy Geeksquad employee!)
Jon
(ex Best Buy Geek Squad Agent.... so use my advice lightly)
Solved!
Go to Solution.Hey fellow ex Agent.
Really there's no way to tell short of calling someone in the manufacturing/shipping plant and asking them. But, since that's not feasible, the only thing you can really do is wait.
If you like my post, or solution to your issue/question, go ahead and click on the little star by my name and/or accept the post as the Solution. It makes me happy.
I'm NOT an employee of Best Buy, or Geek Squad, though I did work as an Agent for a year 5 years ago. None of my posts are to be taken as the official stance that Best Buy will take on your situation. My advice is just that, advice.
Unfortunately, that's the bad luck of any electronic, there's going to be bad Apples... wait that's a horrible pun. -
I purchased a pioneer avic-7000nex for 699.99 two weeks ago. Bestbuy priced match with crutchfield and that was awesome! I received a email confirmation saying that the item is back ordered and about two weeks later my order was canceled just a few days ago saying that they are unsure of when they would get more of the item in stock. I checked the bestbuy website and to my surprise they have the item in stock and available to ship to my address so I called the 1-800 number and spoke to a rep that was told by her supervisor that they wouldn't be able to honor my pervious purchase for 699.99 and they only thing he could do was offer me a price cut of 200.00 from the original price of 1199.99. The supervisor did say if crutchfield had this item in stock and for 699.99 they would price match but they wouldn't honor a order that bestbuy canceled and then is advertise in stock on the bestbuy website what a joke... By far the worst customer service experience! I checked and crutchfield doesn't not have the item in stock but it's still advertised for 699.99.
Good morning Smilz213,
The Pioneer AVIC-7000NEX looks like an awesome head unit! I’m glad to hear we were originally able to provide you the price match of $699.99 to Crutchfield.com. It is regrettable that this item was backordered and eventually your order was canceled due to the extended backorder.
Using the information you registered with the forum, I was able to locate this canceled order to review the item and the price match you would like now that you state you see it is available again. Sadly, it seems that this item has been discontinued and isn’t available on BestBuy.com as you mentioned. When items are discontinued, we would not be continuing to receive more stock of the item.
Given this information, sadly we wouldn’t be able to even place an order for this item to price match. I apologize for any disappointment that this may cause you. If you should have any other questions, please feel welcome to reach out to me!
Sincerely, -
Hi all,
Is there any way to get the SD certification questions anywhere
I want to gothrough many.If some one has please let me know, I will contact .Please help me as much as possible on this
Regards
ManoDear Mano,
SD SAMPLE CERTIFIED QUESTIONS
I BASIS KNOWLEDGE AND SYSTEM NAVIGATION
1. Name two ways to start a transaction.
answer: Dynamic Menu and Command Field
2. Why do you create user*specific parameters?
Answer: They supply defaults to R/3 fields. If a field is indicated, the system automatically fills in
default value. Depending on the field definition, the entry can also be replaced with a value
entered by the user. (Concept of PARAMETER ID)
3. Name the three different kinds of messages in the R/3 system. What is the difference
between them?
A message can have five different types. These message types have the following effects during
list processing:
A (=Abend):
The system displays a message of this message type in a dialog window. After the user confirms
the message using ENTER, the system terminates the entire transaction (for example SE38).
E (=Error) or W (=Warning):
The system displays a message of this message type in the status line. After the user chooses
ENTER, the system acts as follows:
While creating the basic list, the system terminates the report.
While creating a secondary list, the system terminates the corresponding processing block and
keeps displaying the previous list level.
I (=Information):
The system displays a message of this message type in a dialog window. After the user chooses
ENTER, the system resumes processing at the current program position.
S (=Success):
The system displays a message of this message type on the output screen in the status line of the
currently created list.
4. What is a data dictionary or repository?
Central catalog that contains the descriptions of an organization's data and provides information
about the relationships between the data and its use in programs and screens.
The data descriptions in a Data Dictionary are also called metadata, i.e., data that describes other
data.
The ABAP/4 Dictionary stores system*wide data definitions. When you create a new data
definition, the Dictionary tool does all the processing necessary to create the definition. You can
use the Dictionary tool to look up the "definition" of objects in your R/3 System.
5. What is a matchcode?
Comparison key. A matchcode allows you to locate the key of a particular database record (e.g.
account number) by entering any field value contained in the record. The system then displays a
list of records matching the specifications.
If you want an end user to see a specific menu after logging on the R/3 system, how could you do
that?
User maintenance transactions allow the system administrator to create and maintain user master
records. This includes the generation and assignment of authorizations and authorization profiles.
1
SD SAMPLE CERTIFIED QUESTION
II CORPORATE STRUCTURE
In R/3 you can represent a company's structure by defining and assigning corporate structure
elements. What is the purpose of doing that?
Enterprise organization diagram.
Chart showing the organizational structure of an enterprise, its organization units and how they are
related. A combined structure can be created from the point of view of accounting, MM, SD. This
structure forms a framework in which all business transactions can be processed.
Which three organizational elements make up a sales area and briefly explain their function?
Sales organization: An organizational unit that sells and distributes products, negotiates terms of sale,
and is responsible for these transactions.
Distribution channel: Channel through which salable materials or services reach customers. Typical
distribution channels include wholesale, retail and direct sales. You can assign a distribution channel to
one or more sales organizations.
Division: Product groups can be defined for a wide*ranging spectrum of products. For every division
you can make customer*specific agreements on, for example, partial deliveries, pricing and terms of
payment. Within a division you can carry out statistical analyses or set up separate marketing.
Name the three internal organizational elements within a sales organization and briefly
explain their function.
Sales Office
Geographical aspects of the organization in business development and sales are defined using the term
sales office. A sales office can be considered as a subsidiary.
Sales offices are assigned to sales areas. If you enter a sales order for a sales office within a certain
sales area, the sales office must be assigned to that area.
Sales Group. The staff of a sales office may be subdivided into sales groups. For example, sales groups
can be defined for individual divisions.
Sales Persons
Individual personnel master records are used to manage data about salespersons. You can assign a
sales person to a sales group in the personnel master record.
What does the term "business area" refer to and how can it be used?
Business Area. The system posts costs and revenue according to the business area. The business
area can be equivalent to the:
sales area (if the accounts are to be posted according to sales)
plant/division (if the accounts are to be posted according to products)
The business area is defined in Customizing for Sales.
Business area. A unit in an enterprise, grouping product and market combinations as homogeneously
as possible for the purpose of developing unified business policy.
Financial Accounting (FI). A business area is an organizational unit within financial accounting which
represents a separate area of operations or responsibilities within an organization. Financial accounting
transactions can be allocated to a specific business area.
Briefly explain the relationship between sales organizations and company codes.
Many to One.
What is the central organizational element in purchasing?
Purchasing Organization.
Explain the relationship between sales organizations and plants.
Many to Many.
Explain the relationship between sales organizations, plants and company codes.
Many to Many to One.
Can one business area be assigned to several company codes? Which (sub) module of SAP could make
business areas obsolete?
Yes in CO .
2
SD SAMPLE CERTIFIED QUESTION
What is a credit control area? What relationship exists between credit control areas and
company codes?
Credit control area. Organizational unit in an organization that specifies and checks credit limits for
customers. A credit control area can include one or more company codes. It is not possible to assign a
company code to more than one credit control areas.
Which organizational element is central in shipping? Give a definition of it.
Shipping Point: Organizational unit at a fixed location that carries out shipping activities. A shipping
point could, for example, be a company's mail department or a plant's rail depot. Each delivery is
processed by only one shipping point.
Give a definition of plant (in SAP).
Organizational unit within Logistics, serving to subdivide an enterprise according to production,
procurement, maintenance, and materials planning aspects.
A plant is a place where either materials are produced or goods and services provided.
Classification: Business object
Structure: A plant can assume a variety of roles:
As a maintenance plant, it includes the maintenance objects that are spatially located within this plant.
The maintenance tasks that are to be performed are specified within a maintenance planning plant.
As a retail or wholesale site, it makes merchandise available for distribution and sale.
As a rule, the plant is the organizational unit for material valuation.
The preferred shipping point for a plant is defined as the default shipping point, which depends on the
shipping condition and the loading condition.
For the placement of materials in storage (stock put*away), a storage location is assigned to a plant.
The storage location depends on the storage condition and the stock placement situation.
The business area that is responsible for a valuation area is determined as a function of the division.
As a rule, a valuation area corresponds to a plant.
Can you assign two different sales organization to the same company code?
Yes.
To what do you assign distribution channels and divisions?
Sales Organizations.
What are the highest organizational units in SD, MM.PP,FI,CO?
SD: Sales Organizations.
M: Plant
PP: Plant
FI: Company Code
CO: Controlling Area
Can you further subdivide a plant? If yes into what ?
A plant can be subdivided into storage locations, allowing stocks of materials to be broken down
according to predefined criteria (e.g., location and materials planning aspects).
A plant can be subdivided into locations and operational areas. Subdivision into locations takes
geographical criteria into account, whereas subdivision into operational areas reflects responsibilities
for production.
Can a sales organization sell from a plant belonging to a different company code?
Yes.
How many shipping points can you assign to a plant?
Many.
How many shipping points can you assign to a sales organization?
None.
If you have a warehouse management system active, to what would you assign the warehouse
number?
Plant & Storage Location.
3
SD SAMPLE CERTIFIED QUESTION
III MASTER DATA
Why does the customer master have different views?
In addition to the sales and distribution data, the accounting data is also important for a payer.
Therefore one can create a customer master record centrally for the following partner functions:
For the payer
For the sold*to party who, in addition to the other partner functions, also takes on the function of the
payer.
Which different partner functions can a customer master record serve?
Customer:
sold*to party
ship*to party
payer
bill*to party
One*time customer including all partner functions.
What is the structure of data in the customer master record?
Different data is maintained in each of the three areas:
General data, like address and telephone number, etc., is maintained for every customer. This data is
only identified by the customer number, not by company code or sales area. Maintaining the data is
possible from both the accounting view and the sales and distribution view.
Company code data is only of interest for the accounting department. It includes, for example,
information on insurance or account management. This data applies to only one company code.
Sales and distribution data is only of interest for the sales and distribution department. It includes, for
example, data on pricing or shipping. This data only applies to one sales area, and therefore is
dependent on the sales structure (sales organization, distribution channel, division).
Would you have different customer numbers if your customer was serviced by more than
one company code?
No.
Would you have different customer numbers if your customer was serviced by more than
one sales organization?
No.
A material is produced in plant Boston, plant Dallas and in plant Chicago. How many
different material master number do you need?
Only one.
Is it possible to have different data for the same customer for different sales areas?
Yes.
Give examples of general data in the customer master record ?
Address, Control data, Marketing, Payment transactions, Contact person, Unloading points.
Give examples of general data in the material master record ?
This level contains the data applicable to all individual group companies, all plants, and all
warehouses/stores belonging to an enterprise (corporate group). Examples of general data are details
on a material's design (CAD drawings, for instance) and storage conditions (temperature range,
whether the material is explosive or perishable, and so on).
Give examples of company codespecific data in the customer master record?
This data is only of importance to the accounting department. It includes, for example, data on
insurance and account management. Company code data only applies to one company code. If you
edit the customer master record you must specify customer number and company code in order to
access the screens containing company code data.
Which plant*specific data do you find in the material master record?
4
SD SAMPLE CERTIFIED QUESTION
This level contains the data for each branch or plant location within a certain company. The data
important to Purchasing is stored at this level. Examples of this data are the maximum and minimum
order quantities of a material and the reorder level. You access the plant data by entering the plant
key.
If a customer wishes to receive goods on Tuesdays only, how could you ensure that in the
SAP R/3 system?
This can be done by specifying goods receiving hours * Time schedule of ship*to party which specifies
the days and times that goods can be delivered.
Do you find any sales prices in the material master record?
Yes.
Name at least five different partner functions.
Examples of partner functions in Sales and Distribution:
soldto party, shipto party, bill*to party, payer.
Examples of partner functions (roles) in Materials Management:
ordering address, supplier of goods, invoicing party, different payee.
Which are the two partner functions in SD that have to be maintained in FI too ?
sold*to party, payer.
Can you assign a material to more than one division?
No.
If you want to create language specific sales texts for your material master, would you have
to create a new material master record?
No.
What is a material type and which material types do you know?
Raw materials, semi*finished products, finished products, trading goods, operating supplies.
Name the four standard industry sectors in SAP for the material master. For what do you use
them?
Branch of industry.
The industry sector groups together companies according to their activities (for example, plant
engineering and construction, mechanical engineering, the chemical industry, and the pharmaceutical
industry).
Table*driven program support is provided via the industry sector: for example, for the selection of
data fields on*screen, for the sequence of the screens, and for the allocation of a material to a
material type.
For what or why do you use the classification system in sales? Give examples of objects you
can classify in R/3.
For e.g., Variant Pricing of configurable products. Objects can be customers, products, condition types.
Does storage*location specific data in the material master record apply for each plant?
This level contains the data specific to a storage location. Stock levels are an example of the data
maintained for each storage location. You access the storage location data by entering the plant and
storage location codes.
This data structure facilitates the organization of material*related information within the entire
enterprise. It prevents redundant storage of material data when the same material is used in more
than one plant or stored at more than one storage location.
Example: Suppose the same metal casting is stored at two different locations. The design and
purchasing data for this material would be identical. However, the data on the stock levels at each
location would differ.
Name at least four views of the material master record.
5
SD SAMPLE CERTIFIED QUESTION
. Accounting : Valuation and costing information. Examples: standard price, past and future
price, and current valuation.
. Materials planning and control: Information for material requirements planning (MRP) and
consumption*based planning/inventory control. Examples: safety stock level, planned delivery
time, and reorder level for a material.
. Purchasing: Data provided by Purchasing for a material. Examples: purchasing group
responsible for a material, over* and underdelivery tolerances, and the order unit.
. Engineering: Engineering and design data on a material. Examples: CAD drawings, basic
dimensions, and design specifications.
. Storage: Information relating to the storage/warehousing of a material. Examples: unit of
issue, storage conditions, and packaging dimensions.
. Forecasting: Information for predicting material requirements. Examples: how the material is
procured, forecasting period, and past consumption/usage.
. Sales and distribution: Information for sales orders and pricing. Examples: sales price,
minimum order quantity, and the name of the sales department responsible for a certain
material.
What are the possible units of measure for a material?
A material can be stored, transported and sold in various units of measure. In the SAP R/3 System,
you can therefore define various units of measure which are maintained in the sales and distribution
screens. However, you only need to maintain the fields of the units of measure if they deviate from the
base unit of measure. If no other fields with units of measure are maintained, the system
automatically takes the base unit of measure as a basis for its calculations. You can enter the following
units of measure in the sales and distribution screens:
. Base unit of measure : Stocks of a material are managed in the base unit of measure. All
quantity movements in other units of measure are converted automatically by the system into
the base unit of measure.
. Alternative unit of measure: If a product is managed in the base unit of measure "Piece" but is
sold in the sales unit "Box", you must define the conversion factor. The alternative unit of
measure can define, for example, that 1 box of this material contains 12 pieces.
. Sales unit : The unit of measure in which materials are sold is referred to as a sales unit (for
example, piece or bottle). The value you define in the material master record is proposed
during business transactions relevant for sales, such as the sales order. You can replace them
with other alternative units of measure in the sales order.
. Delivery Unit : The delivery unit refers to the unit in which materials can be delivered. Only
exact multiples of the delivery unit can be delivered. For example, with a delivery unit of 30
bottles, 30, 60 or 90 bottles can be delivered, but not 100 bottles.
. Quantity Specifications: Two different quantity specifications are used:
. Minimum order quantity: The minimum order quantity refers to the minimum quantity the
customer must order. A warning message appears if the minimum order quantity is not
reached during order entry. The order can be entered in spite of the warning message.
. Minimum delivery quantity : The minimum delivery quantity refers to the minimum quantity
you must deliver to the customer. The minimum delivery quantity is automatically checked
during delivery processing. A warning message appears during delivery processing if you enter
a delivery quantity lower than the minimum delivery quantity. The delivery can be created in
spite of this warning message.
What is a Bill of material?
A bill of material is a complete, formally structured list of the components that make up a product or
assembly. The list contains the object number of each component, together with the quantity and unit
of measure. The components are known as BOM items. A bill of material can only refer to a quantity of
at least 1 of an object.
Is the BOM used in the PP module only?
No. Also used in SD.
6
SD SAMPLE CERTIFIED QUESTION
Explain what a routing is?
Routing contains the operations required in production, and the production resources/tools, material
components, and test equipment required to produce the product.
What is a work center?
A work center is an organizational unit where a work step is carried out, producing an output. The
work center defines where and by whom an operation is to be carried out. A cost center is assigned to
each work center in the work center master record. The work center has a particular available
capacity. The activities performed at or by the work center are valuated by charge rates, which are
determined by cost centers and activity types. Work centers can be: Machines, People, Production
lines, Groups of craftsmen .
IN Personnel Planning and Development (PD) work centers are the physical locations where tasks are
carried out. A work center can represent anything as general as a geographic location, for example,
the New York branch office. Or work centers can be very precisely defined. For example, a work center
could represent a specific workstation, with specific tools and equipment, on a specific floor, of a
specific building.
IN Workflow Management a work center is a particular place which has been set up specifically so that
employees can perform their duties within the corporate work system using working materials.
What does the account group of the customer /vendor control?
A collection of properties of accounts which determine the creation of master records.
The account group determines the data that is relevant for the master record and a number range
from which numbers are selected for the master records.
Each master record must be assigned to an account group.
Changes to the account group and the accompanying partner functions can only be made from a lower
level to a higher level. For example, this means that a sold*to party cannot be assigned the function of
a payer as fields which have already been maintained for this sold*to party would have to be masked.
However, you can assign the sold*to party function to a payer.
The account group ensures that for the different partner functions of a customer only the necessary
screens and fields are displayed for input.
What are the two possible ways of control for the cost of a material in the material master
record?
Standard Price, Moving Average Price.
What is a valuation class?
Allocation of a material to a group of G/L accounts.
Along with other factors, the valuation class determines the G/L accounts to be updated as a result of
a valuation*relevant transaction (for example, a goods movement).
Which valuation classes are valid depends on the material type. Several valuation classes
can be valid for one material type. A valuation class can be valid for several material types.
A customer master record in SD is also an A/R(accounts receivables)in FI. When you create a customer
master record you also have to specify the reconciliation account. For what is the reconciliation
account used?
Account in G/L accounting, to which automatic entries are posted during a business activity. It is
generally the case that several subledger accounts post to a common reconciliation account. This
ensures that the developments in the subledger accounts are accurately reflected in the general ledger
(i.e. in line with balance sheet conventions). You can set up a reconciliation account for, say, all
overseas customers.
7
SD SAMPLE CERTIFIED QUESTION
IV INTRODUCTION TO ORDER MANAGEMENT & SALES
Briefly describe the types and structure of the sales document and give examples of data
that you find on the different levels.
Sales*related business transactions are recorded in the system as sales documents. There are, broadly
speaking, four different groupings of sales documents:
Sales queries, such as inquiries and quotations
Sales orders
Outline agreements, such as contracts and scheduling agreements
Customer problems and complaints, such as free of charge deliveries and credit memo requests.
Header Data
The general data that is valid for the entire document is recorded in the document header. This data
includes the:
number of the sold*to party
number of the ship*to party and the payer
document currency and exchange rate
pricing elements for the entire document
delivery date and shipping point
Item Data
Whereas data in the document header applies to all items in the document, some data applies only to
specific items. This data is stored at item level and includes the:
material number
target quantity for outline agreements
number of the shipto party and the payer (an alternative shipto party or payer can be defined for a
particular item)
plant and storage location specifications
pricing elements for the individual items
Schedule Line Data
An item consists of one or more schedule lines. The schedule line contains all the data that is needed
for a delivery. For example, a customer orders 20 pieces of a material and you enter this as an item in
the sales order. However, you can only deliver 10 pieces now and the remaining 10 pieces next month.
In other words, you need to schedule two deliveries. The data for these deliveries (dates, confirmed
quantities) are stored in two separate schedule lines. In sales documents where delivery data is not
relevant *for example: contracts, credit and debit memo requests * the system does not create any
schedule lines.
Data recorded in the schedule lines includes the:
schedule line quantity
delivery date
confirmed quantity
What is the difference between an inquiry and quotation ?
. Inquiry: Request made to a vendor for a quotation for required materials or services.
No availability check is done for inquiry.
. Quotation: Offer from a vendor to a purchasing organization regarding the supply of materials
or performance of services subject to predefined terms and conditions.
A quotation consists of a number of items, in which the total quantity and delivery date of an
offered material or service are specified.
The total quantity can be subdivided into several partial quantities with different delivery dates in the
lines of a delivery schedule.
Do you always have to have a material master record number when you enter an item on a
sales document (inquiry and quote)? If not what would you have to use to be able to enter
information at item level?
No. Customer Material Information or Material Description.
If a customer doesn't place an order with you after you have sent him a quotation, what happens to
the quotation document?
Remains active till the end of validity period.
8
SD SAMPLE CERTIFIED QUESTION
Can you have alternative items in a sales order?
Yes.
If you reference an inquiry when creating a quotation ,would the inquiry be updated?
Yes.
Can you copy one inquiry to many quotations ?
No.
Can you copy several previous documents into one sales order?
Yes.
Do you always have to copy the entire quantities at item level when you reference a
previous document?
No.
Can you make sure that business data in a sales order is only possible to maintain at header
level?
Yes.
From where is the delivering plant transferred into the sales order?
Customer Master, Material Master.
Which partner function is relevant for the delivering plant? The soldtoparty ,
billtoparty, payer, carrier or the ship* to* party?
Ship*to party.
Can you manually change the delivering plant in the sales order once it was defaulted from
the master data?
Yes.
For what or why do you use the incompletion log?
To have a complete document so that it doesnu2019t affect subsequent processes.
Can you have different incompletion logs for different item categories? Schedule line
categories?
Yes.
If a document is incomplete can you still save the document?
Yes.
Which reference status can a document have at item level? Which statuses at header level?
Item level: Partial, Full.
Header level: Full.
What's the advantage of using text as a reference instead of duplicating it?
Can be modified if needed.
What three sources provide data for the creation of a sales document?
Material Master, Customer Master, Previous referenced documents.
Can you change addresses of partners manually in the sales document?
Yes.
Name several input tools that make order entry faster and give a definition of them?
Customer Material Information, Product Proposal , Referencing Documents.
9
SD SAMPLE CERTIFIED QUESTION
In which business environment would you use only the single*line entry screen to create
and save the order?
Telephone Sales, Simple Business.
If you do not specify the delivering plant in the sales order, what could the system then not
do?
Delivery Scheduling.
For what would you use the fast change function in sales entry?
Alternate Plants, Delivery or Billing Blocks
Name two ways to control that customers can receive only certain materials?
Material Listing, Exclusion.
What does the item category control?
General Data
. Should pricing be carried out for the item?
. When should an item be regarded as completed? A quotation item, for example, can only be
regarded as completed if the entire quantity has been copied into a sales order.
. Is it an item that refers to a material or is it a text item?
. Are schedule lines allowed for the item?
. May general business data, for example, the terms of payment at the item level, deviate from
those at the header level?
. Should a system message appear if the item cannot be fully delivered?
. Which fields are relevant for the incompletion log?
. Which partner functions are allowed at the item level and which are mandatory?
. Which output (for example, an order confirmation) is allowed for the business transaction and
which output determination procedure is used?
Shipping Data
. Is an item relevant for delivery?
. Should the weight and the volume of an item be determined?
Billing Data
. Is an item relevant for billing?
. Should the cost of the item be determined?
. Is it a statistical item? Pricing is carried out for statistical items. However, they are not added
to the value of the order, that is, the customer is not charged for them.
. Should a billing block be set automatically for an item? For example, this may be important for
items whose prices have to be clarified before billing
. Is it a returns item?
. Name the influencing factors for determining the item category in the sales document?
. Sales Document type, Item Category Group, Higher Level Item, Item Usage.
. Name the influencing factors for determining the scehdule line category in the sales document?
. Item Category, MRP Type.
. What does the sales document type control?
General Data
. Can the document be entered only with reference to a preceding document?
. Should the existing customer
. material info record be taken into consideration?
. Should the delivery date be proposed?
. Must a customer number be entered when creating a document? For example, product
proposals can be entered without reference to a particular customer.
. Which order probability is defined?
. Should the division be taken from the material master record for every item or should an
alternative division specified in the header take precedence over the item specifications?
10
SD SAMPLE CERTIFIED QUESTION
. How should the system respond if the division entered in the header deviates from the division
in the items?
. Should a credit limit check be made?
. From which number range should the document number for internal or external number
assignment come?
. Which fields are relevant for the incompletion log? The validity period, for example, is
important for contracts and must therefore be specified in the document.
. Can an incomplete document be saved or must all data be complete?
. Which partner functions are allowed and which ones are mandatory?
Shipping Data
. Which delivery type should the delivery resulting from the order have?
. Should delivery scheduling be carried out?
. Should transportation scheduling be carried out?
. Should a delivery block be set automatically for a specific reason? For example, a delivery
block may be appropriate for a freeofcharge delivery.
. You can define shipping conditions for a sales document type. These are copied into the
document regardless of what is defined in the customer master record.
Billing Data
Which billing type should the invoice resulting from the order or the delivery have?
Should a billing block be set automatically for a specific reason? For example, a billing block may be
appropriate if a credit memo request should first be checked before it is used as the basis for a credit
memo.
Can the sales document type be determined by the system?
No.
In R/3, can you automatically substitute one product for another? How? What would you
have to create?
Yes. Product Selection / Material Determination.
Give a definition of replenishment lead time?
Total time for the inhouse production or for the external procurement of a product. In inhouse
production the replenishment lead time is determined to cover all BOM levels.
What's the difference between checking availability with or without replenishment lead time (RLT)?
With RLT : Availability check is done only upto end of RLT. If material is not available the date on
which RLT ends is displayed as Material Availability Date.
Without RLT : Availability check is unrestricted. Displays Delivery Dates as on which partial deliveries
can be made with available stock.
Name at least three item categories?
Standard Items : AFN, AGN, TAN.
Free of charge Items: AFNN, AGNN, TANN.
Non*stock Items : AFX, AGX, TAX.
Text Items : AFTX, AGTX, TATX.
Why would you use different item and schedule line categories?
Item categories are defined to provide additional control functions for the sales documents and thus
meet the demands resulting from the different business transactions.
The items in a sales document are divided into one or more schedule lines. These schedule lines differ
from each other with respect to date and quantity. For some schedule lines, material requirements
planning is not carried out; for other schedule lines, it is carried out. Also goods receipt, not goods
issue, is posted for a schedule line defined in a returns document.
Can you change existing standard item categories?
Yes.
11
SD SAMPLE CERTIFIED QUESTION
Can you create new sales order types?
Yes.
Different dates will be calculated in order entry scheduling . Can you name the lead time
variables that will be taken into account?
Transportation lead time, Pick/pack time, Loading time, Transit time .
If you run out of stock in a specific plant can you check if there are quantities available in other plants?
Yes.
When you carry out availability check, which quantities or movements can the system take
into consideration?
The following elements can be included in the availability check:
Stocks : safety stock, stock in transfer, stock in quality inspection, blocked stock.
Inward and outward movements : purchase orders, purchase requisitions, planned orders, production
orders, reservations, dependent reservations, dependent requirements, sales requirements, delivery
requirements.
Give some examples of sales document types (description, not necessary the short code)
that already set up in the standard system?
Indicator used to control the processing of the various sales documents which are defined in the
system. E.g., OR, SO, BV, KR. Document types allow the system to process different kinds of business
transactions, such as standard orders and credit memo requests, in different ways.
Can you maintain texts for a specific customer and store them in the system? If yes, where?
Yes. Customer Material Information.
When the system checks availability which scheduling would it use first?
Backward Scheduling.
Name the influencing factors for the determination of the availability date?
The following data is required for determining this date:
Route from the shipping point to the ship*to party location
Shipping point from which the goods are issued
Loading group from the material master record
Weight group determined from the order using the order quantity.
Name the three delivery possibilities when there is not enough stock available?
One Time Delivery, Complete Delivery, Partial Deliveries.
Can you think of an example why you would have to create a text for a customer and copy it
to the sales order?
Customer specific instructions.
What is the function of item category group?
The item category group determines how a material is processed in the sales order. It defines, for
example, that pricing does not take place for a free of charge item, such as a business gift; or that
inventory management is not carried out for a service. When processing sales and distribution
documents, the system uses the item category group to determine the item category. The system
determines the item category based on the item category group of the material and the current
business transaction, and proposes it in the respective document.
When creating the material types non*stock material and services, DIEN is proposed in both cases for
the item category group, because the order processing for both material types is identical: for
example, pricing is carried out for both, but no availability check.
On sales order, when the system confirms 20 pieces to be available at a certain date, would
these 20 pieces still be available for other new sales order coming in later?
No.
What is a delivery group and why would you use it?
12
SD SAMPLE CERTIFIED QUESTION
The complete delivery and delivery group functions enable you to combine some or all of the items in a
sales order so that they are delivered to the customer together. The system determines automatically
the latest delivery date possible for the delivery group and adjusts the schedule lines accordingly.
Corresponding requirements for material requirements planning (MRP) are changed or re*determined.
What is backorder processing?
The backorder processing functions enable you to list relevant sales documents for specific materials
and process them from the point of view of availability. You can assign available to promise (ATP)
stock to outstanding order quantities. In addition, you can withdraw already confirmed quantities and
reassign them to different items.
Backorder processing is only available for materials with individual requirements.
Can you link items in a sales order? If yes, when would you do that?
Yes. Promotional Items.
For what would you use BOMu2019S in sales? What two methods of BOM processing do you have
in sales order entry? How can you control if the system should/should not explode a BOM in
the sales order.
A bill of material (BOM) describes the different components that together create a product. A BOM for
a bicycle, for example, consists of all the parts that make up the bicycle: the frame, the saddle,
wheels, and so on. When you enter the material number of a bill of materials that is relevant for sales
order processing, the system displays the material that describes the whole bill of materials as a main
item. The components are displayed as sub*items.
Processing by Main Item : ERLA & Processing by Sub*Item : LUMF
BOM explosion can be prevented by specifying Item Category Group as NORM.
Credit limit checks is an example of a very close link between which two SAP modules?
SD & FI.
What are the two techniques in delivery scheduling?
Backward Scheduling & Forward Scheduling.
How does a third party deal work? Do you use a special sales order type for that? How could
the system know that you want to process a third party deal?
By specifying item category as TAS using double*line entry in the sales order.
No special order type is available.
By the item category group and/or material type in Material Master .
Name the several steps in consignment processing.
Consignment fillup, Consignment issue, Consignment pickup, Consignment return.
Whatu2019s the difference between consignment pick*up and consignment return?
In consignment pick*up, customer returns consignment stock. When goods issue is posted, the
relevant quantity is deducted from the customer's special stock and is added back to regular stock at
the plant where the goods are returned. Total valuated stock remains the same since the returned
stock was regarded as part of inventory even while it was at the customer's premises.This transaction
is not relevant for billing.
In consignment return, customer wishes to claim on consignment goods which have already been
issued. When goods issue is posted, the relevant quantity is added to the customer's special stock at
the plant where the goods are returned. Since the ownership of the goods is passed from the customer
back to the company, the transaction is relevant for billing. In this case, the customer receives a credit
memo for the returned goods.
Can you control that an end user cannot copy a quote of customer A to a sales order for
customer B? If yes, where?
Yes. By customizing Copying Control for header data.
Give some example for data that is copied from the customer (soldto, payer, shipto) to the sales
order as well as for data that is copied from the material?
General data, payment terms, shipping details, delivery agreements, delivering plant.
What is returnable packaging processing?
13
SD SAMPLE CERTIFIED QUESTION
Returnable packaging consists of materials that are stored at the customer location but which remain
the property of the company. The customer is only required to pay for the returnable packaging if he
does not return it by a specified time.
Name the two outline agreements in R/3 standard and explain the difference between them.
Agreements are arrangements between business partners regarding the granting of conditions over a
specified time period. The agreement contains conditions which apply over a particular time period and
which are settled together at the same points in time. An agreement can be settled once or
periodically. The two outline agreements include Contracts and Scheduling Agreements.
Unlike a contract * which only contains an overall target quantity or value * a scheduling agreement
also contains specific order quantities and delivery dates.
How many documents do you create when you release, deliver and invoice the first order
from a contract?
Three : Sales order, Delivery note, Invoice.
What types of output can you have in sales?
Printer, Telex, Fax, Mail, EDI.
Can you automate output processing ? Do you always have to specify it manually?
yes. No.
Where would you specify which data should be copied (at header, item and schedule line
level)when you copy from one document to another one?
Customizing Copy Control.
SHIPPING
Describe the flow of data from the sales order into the delivery for header and item and
schedule line level data?
Header à Header
Item à Header, Item.
Schedule line à Item.
Can you combine several sales orders into one delivery document ? If no, why not? If yes,
would the system check certain criteria? What criteria?
No. When ship*to party or plant is different.
Yes. Availability of all items are confirmed.
Name a few prerequisites that have to be fulfilled if you want to create a delivery for the order.
Header Level
There cannot be a delivery block at header level.
The sales document must contain at least one item due for delivery before a delivery can be created
for this document.
Item Level and Schedule Line Level
The schedule line must be due for shipping on the specified selection date.
A schedule line becomes due for shipping as soon as the material availability date or the transportation
scheduling date is reached.
The schedule line cannot be blocked for delivery.
The delivery quantity must be greater than one.
The items in the order must be fully processed.
If they are incomplete, you must first edit the incompleteness log in the order. You will find
information on the incompleteness log in the R/3 SD online documentation on sales.
The product status of the material must permit delivery.
For example, the product status for new products which have not been released for delivery does not
allow them to be included in a delivery.
Sufficient quantity of the material must be available.
If you create a delivery, would this automatically update the sales order?
14
SD SAMPLE CERTIFIED QUESTION
Yes. The delivery status of the entire order results from the delivery status of the items. Until all items
in the order have been fully delivered, the order has the status "Partially delivered". The entire
document acquires the status of fully delivered once all the items have been fully delivered.
Name the different ways of creating deliveries.
Partial Deliveries, Complete Deliveries, Deliveries without reference, Grouped Deliveries.
How does the system determine the shipping point and the route in the sales order?
A shipping point can be determined for each order item. How the shipping point is determined depends
on three factors:
The shipping conditions from the customer master record (Shipping screen). A condition might be that
the goods are to be delivered to the customer as soon as possible.
The loading group from the material master record (Sales/Plant Data screen).You could, for example,
specify a loading group that defines that the goods must always be loaded with a crane or a fork lift.
The delivering plant. This plant is determined per order item either from the customer master record
or from the material master record. However, you can also enter it manually for each order item. You
will find detailed information on determining the delivering plant in the sales order in the R/3 SD online
documentation on sales.
Can you change the shipping point determined in the sales order manually?
Yes.
If you have several shipping points in a sales order at item level. What would that have on
the delivery?
Each item will individual deliveries.
Why would you carry out route determination in the delivery again?
To reconfirm the weight of the item.
At which different levels can you specify pick/pack and loading time?
Shipping point determination level : loading time.
Route determination level : pick/pack time.
Where do you specify the departure zone and the arrival zone for route determination?
Shipping point, Ship*to party.
How can the route influence the material availability date?
Transit time & Transportation lead time.
Why would you carry out availability check in the delivery?
The availability check is calculated using planned inward and outward movements of goods. Therefore
the delivery situation might have changed in the meantime due to unforeseen circumstances, such as
lost output. The availability check in the delivery takes any such changes into account.
Where would you store partial/complete shipment agreements and over/under delivery
tolerances?
Customer Master and Customer Material Information.
Explain the effects of printing out the picking list.
Updates the picking quantity in the delivery.
How does the system automatically determine the picking storage location in the delivery?
Storage Condition.
Shipping Point.
Plant.
What is a transfer order and for what would you use it?
Document used to support every stock movement in the warehouse.
It contains all the important movement data, such as the material to be transferred, the quantity to be
transferred, the storage bins involved, and so on
Define a shipping unit?
15
SD SAMPLE CERTIFIED QUESTION
Combination of materials which are packed together in a shipping material at a particular time.
Shipping units contain items which in turn are made up of shipping units or delivery items.
What effects does goods issue have?
When the goods have left your plant, the business transaction is regarded as completed from the point
of view of shipping. When goods are issued, the following functions take place in the system:
The material stock is reduced by the goods issue quantity and the corresponding value changes take
place in accounting. This ensures that the quantity and value flows are parallel.
Material requirements for the delivery are reduced
The delivery status is updated
If you bill after goods issue, the delivery enters the billing work list
How can you delete a good issue?
You cannot cancel a goods issue posting in isolation. You are also unable to change goods issue
quantities. If you make a mistake when processing a delivery, or if the goods are damaged leaving
your plant and cannot be delivered, you must cancel the entire business transaction.
Procedure
After you have invoiced the delivery, for which the incorrect goods issue posting was carried
out, proceed as follows:
1. Enter a returns order (order type RE) for the customer and the material involved.
2. Create a returns delivery for the returns order. The system proposes the delivery type. The
delivery quantities in the returns delivery must correspond to the goods issue quantities in the
incorrect goods issue document.
3. Post "goods issue" for the returns delivery. The system automatically recognizes the returns
delivery as goods receipt and clears the original goods issue posting by carrying out reverse
posting.
4. Invoice the business transaction with a returns credit memo. The system proposes billing
type. The original billing document for the incorrect goods issue document is cleared by this
credit memo.
Is it possible to work without specifying a pick/pack or loading time for a shipping point?
Yes.
When do you initiate packing activity*before or after goods issue? What is the material type
for shipping material?
Before goods issue . VERP.
When you post goods issue after packing, which two documents do you create?
Picking List, Invoice.
Can the delivery quantity and the picking quantity in the delivery document be *different?
Yes.
PRICING
Could you explain what condition technique in SAP is?
Hierarchy of elements defining a data combination which leads to certain actions.
In pricing the condition technique refers to the method by which the system determines prices from
information stored in condition records. In Sales and Distribution, the various elements used in the
condition technique are set up and controlled in Customizing. During sales order processing, the
system uses the condition technique to determine a variety of important pricing information.
Name three areas/processes which use condition technique in SD?
Material determination, Output determination, Account determination.
16
SD SAMPLE CERTIFIED QUESTION
What are the four basic elements of condition technique?
Condition Types, Condition Tables, Access Sequences, Pricing Procedures.
Please explain graphically the relationship between the four basic elements in condition techniques?
Procedures à Condition Types à Access Sequence à Condition Tables à Condition Records.
Explain what a pricing procedure is?
The primary job of a pricing procedure is to define a group of condition types in a particular sequence.
The pricing procedure also determines:
Which sub*totals appear during pricing
To what extent pricing can be influenced manually
Which method the system uses to calculate percentage discounts and surcharges
which requirements for a particular condition type must be fulfilled before the system takes the
condition into account.
Explain what a condition table and an access sequence is and the relationship between
them?
A condition table defines the combination of fields (the key) that identifies an individual condition
record. A condition record is how the system stores the specific condition data that you enter in the
system as condition records. For example, when you enter the price for a product or a special discount
for a good customer, you create individual condition records.
An access sequence is a search strategy that the system uses to find valid data for a particular
condition type. It determines the sequence in which the system searches for data. The access
sequence consists of one or more accesses. The sequence of the accesses establishes which condition
records have priority over others. The accesses tell the system where to look first, second, and so on,
until it finds a valid condition record. You specify an access sequence for each condition type for which
you create condition records.
What is a condition type? What are the two main groups of condition types?
A condition type is a representation in the system of some aspect of your daily pricing activities. For
example, you can define a different condition type for each kind of price, discount, or surcharge that
occurs in your business transactions.
Fixed Amount & Percentage.
Is SD the only module that uses condition technique?
No.
What is a condition supplement and why would you use it?
A condition supplement is a supplement for a particular condition type. For example, you can include a
supplement every time you apply a material price. The supplement can contain various discounts.
During pricing, the system automatically applies the discounts defined in the supplement every time it
accesses a material price. You define for which condition types you want to use condition supplements
in Customizing for Sales.
Which partner function is relevant when it comes to tax calculation in the sales order?
Ship*to party.
Name at least three different condition types in pricing?
Price, Discounts, Freight. PROO, K007, KF00.
You can create scales for prices and discounts. Name the four possible scale basis in R/3.
Value, Quantity, Gross weight, Net weight, Volume.
Where would you specify that a condition type is a discount or a surcharge?
In Condition Type Details Screen.
If somebody adds price elements manually in the sales order or if somebody changes a
discount the system determined automatically, do you have a possibility to see that in the
sales order?
Yes.
You want to list all condition records for a certain material or a certain sales organization.
How would you do that?
17
SD SAMPLE CERTIFIED QUESTION
By creating Pricing Reports.
Does the pricing procedure apply for the pricing data at item level or for the pricing data at
header level?
Both.
When you create a header condition manually in the sales order the system can copy the values in
different ways to the items. Where would you specify how the system should process?
Condition Type.
Which data do you have to maintain in SD so that the system can determine the sales taxes
in the sales order automatically?
Tax rate with or without Jurisdiction.
What does the condition exclusion indicator do for you?
The system can exclude conditions so that they are not taken into account during pricing in sales
documents.
Can you explain what a statistical condition is? Give an example for a statistical condition?
VPRS.
For what do you use customer hierarchies?
Pricing , Rebate.
Can you track cumulative values in R/3? If yes, it could be based on what?
Yes. Maximum Value, Maximum Orders, Maximum Quantity.
If you want to make sure that conditions records apply for a certain time period only what
would you have to do?
Validity Period to be specified in condition record.
What is a group condition?
Condition which can be used to determine a scale value based on more than one item in a document.
The system groups the items using either the condition key for the appropriate condition record or a
separately defined condition key.
Name the influencing factors for pricing procedure determination during sales order entry?
Customer, Sales Document Type and Sales Area.
Can you copy condition records? If yes, are there any restrictions?
Yes. Field specific.
If you create a new condition type*do you also have to create a new condition table and a
new access sequence?
Yes.
Where can you specify that a condition is mandatory?
In Pricing Procedure.
Tax jurisdiction processing is a close link between which two modules?
FI & SD.
Do you have to create a condition record for taxes in the SD application?
Yes.
BILLING
Name several billing types?
F1 : Order related Invoice F2 : Delivery related invoice.
F5 : Proforma Invoice for Sales Order F8 : Proforma Invoice for Delivery.
Can you delete an invoice?
No. You can cancel it and create cancellation document.
18
SD SAMPLE CERTIFIED QUESTION
When you create an invoice in SD, how do you post it to FI?
Select Billing document à Release To Accounting.
The system displays a message that the accounting document has been saved. If the billing document
contains an error, the reason for not forwarding the document is displayed. If the release was
successful, the posting status in the billing document is set to C (accounting document has been
created). You find the posting status by selecting Header à Details in the billing document.
When you create an invoice can you carry out pricing again?
Yes.
From which documents can you create a proforma invoice?
Based on sales order or delivery.
Do you transfer a proforma invoice to FI ? If yes, how? If no, how do you customize the
system in a way that the proforma invoice is not transferred to FI?
No. Billing status not assigned to proforma invoice. Posting bock in the billing document.
When you create a credit memo request do you always have to refer to a sales order or any
other previous document?
Only sales order.
In R/3 how can you make sure that invoices for a customer are always created at a specific
date?
Billing Schedule.
Can you combine deliveries into one invoice? When would you do that?
Yes. If the header data and header partners for specified delivery or sales order are identical and if
requirements for splitting do not apply.
Can you combine orders into one invoice?
Yes.
Can you split deliveries into several invoices? When would you do that?
Yes . If the data from the related reference documents differs in the header fields of the billing
document. The system will automatically split the invoice.
For what do you use the billing due list? What previous step in the process is necessary that
a delivery appears in the billing due list?
Selection criteria u2013 sold*to party, billing date or receiving partner.
a) separate invoice for each delivery
b) split one sales order for delivery into several invoices.
c) combine several sales orders for delivery into one invoice.
Name the five possible influencing factors for account determination for invoices?
Chart of accounts of the company code
Sales organization
Account assignment group of the customer (from the customer master record, Billing screen, Account
group field)
Account assignment group of the material (from the material master record, Sales 2 screen, Account
assignment group field)
Account key (from the pricing procedure)
Can one business area be valid for several company codes?
Yes. -
Need a Summarized Training Report
My management is asking for summarized training reporting that shows by curriculum (for all curriculum/courses) how many trainees have completed the curriculum by month of this year. The only way I can see to get this is to download each curriculum's details each month and add the details to a spreadsheet. This is very time consuming. A major training product like Adobe Connect should have some way to generate this. Attached is an example of what I want. Ignore the top level. This is something that I inserted for grouping. If this is not possible in this application, I would like this as an enhancement.
Dear Jaxi Greg
need a report showing items on backorder on open sales orders
we can find Back orders list in V.15 T.code .
Orders created but not delivered , it is open sales order so i didnt get exact your requirement please explain properly
And CO06 I material wise background processing
Thnaks a lot
venu -
Does APO support the simplified CrossCompany STO scenario from ECC ?
Hello experts,
I'm seeking for some short infos around using / support of the "single document CrossCompany StockTransfer Order" process from ECC and whether this can be used within APO. If someone has some experience with this I would be happy to hear any feedback on this.
The starting point is that we use today an APO planning process for cross company replenishment via the famous 2-documents flow (IC PurchOrder --> IC SalesOrder) and we wanted to check if APO-SNP can support the simplified STO scenario. The "beauty" of course is that you only have a single document to deal with in an intercompany process.
Can SNP create STO PReqs (is this only depenend on the source-of-supply definition in the vendor master in ECC) ?
Can SNP Deployment process such SNP STO PReqs at a hub location ("fair share" at supplying plant)?
Can TLB by used at a Hub to turn such "deployed" STO PReqs into STO PurchOrders in ECC ?
Is the fcst consumption of such STOs working in the supplying plant side ?
Are there any serious / known limitations working with STO in APO (using Interchangeability, using GATP in the supplying plant side to perform rescheduling by BOP on these STOs etc.)
Thanks for any hints or experience sharing !
Regards
ThomasHi Frank,
thanks for the detailed info - this helps to find a way thru the larger documentation. In regards to applying / testing the RDS we will check getting an SCM sandbox "on-hand".
Beside this I started searching OSS on my initial question - note 1284461 - Release Restrictions for SAP SCM 7.0 seems have some items to around using "STO" in APO SNP & GATP (see below).
Another note explicitely defines how to get the right "SourceOfSupply" definition into APO for the STO sceanrio: 1623475
So, what is basically left open for me is:
* is TLB correctly working using "SNP Deployed STOs" ?
* at the supplying plant of the STO (typically a central DC) - is GATP able to catch at least demand of such STOs for ATP qty consideration
Regards
Thomas
Stock Transport Order and product interchangeability
The functionality of product interchangeability in Stock Transport Orders (STO)s
will not support
- purchasing requisitions and scheduling agreements
- old purchase transaction e.g. ME21
.. the handling in case of inconsistencies between confirmed quantity in STO/delivery
and real quantity in warehouse at time of goods issue can only be resolved as
follows:
- Either deletion and recreation of STO and delivery
or
- post goods issue with #real# quantity (reduce delivered quantity), post goods receipt and
set delivery complete indicator, correct situation in warehouse, create new STO
item.
Backorder processing for Stock Transfer Orders - Rescheduling
The rescheduling for Stock Transfer Orders is done in LC during the update.
Rescheduling is supported during Backorder processing (BOP) but the results are
only consistent with LC scheduling if Configurable Process Scheduling (CPS) is
used.
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