ITSM mail body is empty

Hello,
we activate ITSM in SAP Solution Manager 7.1 SPS10. We send an email to reporter at status change via an attached smart form. Everything is ok. But the body of the mail is empty. Does anybody have an idea how we can fill the mail body?
Regards,
Helmut

Dear Helmut,
As per my knowledge, Its not possible to add body in mail when you are using mentioned smart form and class.
But you can do this by method call action.
Please refere below sample code to send mail in HTML format.
       lv_send_request        TYPE REF TO cl_bcs,
       lv_document            TYPE REF TO cl_document_bcs,
       lt_sender              TYPE REF TO cl_sapuser_bcs,
*-- Create persistent send request
              lv_send_request = cl_bcs=>create_persistent( ).
              lv_sub = lv_subj.
*-- Create Document
              lv_document = cl_document_bcs=>create_document(
              i_type       = cv_htm
              i_text       = lt_contents1
              i_length     = lv_doc_len
              i_subject    = lv_sub
              i_language   = sy-langu
              i_importance = '5' ).
              CALL METHOD lv_document->add_attachment
                EXPORTING
                  i_attachment_type    = 'jpg'
                  i_attachment_subject = 'logo'
*                i_attachment_size    = lv_img1_size
                  i_att_content_hex    = lt_hex1.
              TRY.
*-- Set the Message Subject
                  CALL METHOD lv_send_request->set_message_subject
                    EXPORTING
                      ip_subject = lv_subj.
                CATCH cx_sy_dyn_call_illegal_method.    "#EC NO_HANDLER
              ENDTRY.
*-- Add document to send request
              CALL METHOD lv_send_request->set_document( lv_document ).
*-- Do send delivery info for successful mails
              CALL METHOD lv_send_request->set_status_attributes
                EXPORTING
                  i_requested_status = 'E'
                  i_status_mail      = 'A'.
*-- Set sender
              lt_sender = cl_sapuser_bcs=>create( sy-uname ).
              CALL METHOD lv_send_request->set_sender
                EXPORTING
                  i_sender = lt_sender.
**-- Add the recipients to the Send mail
              CLEAR : lv_rcv_email,lv_partner.
              REFRESH : lt_bapiadsmtp,lt_return.
              IF lv_recipient1 IS NOT INITIAL.
                lv_partner = lv_recipient1.
                CALL FUNCTION 'BAPI_BUPA_ADDRESS_GETDETAIL'
                  EXPORTING
                    businesspartner = lv_partner
                  TABLES
                    bapiadsmtp      = lt_bapiadsmtp
                    return          = lt_return.
                READ TABLE lt_bapiadsmtp INTO ls_bapiadsmtp INDEX 1.
                IF sy-subrc EQ 0.
                  lv_rcv_email = ls_bapiadsmtp-e_mail.
                ENDIF.
              ENDIF.
              CHECK NOT lv_rcv_email IS INITIAL.
              lt_recipient = cl_cam_address_bcs=>create_internet_address(
              lv_rcv_email ).
              CALL METHOD lv_send_request->add_recipient
                EXPORTING
                  i_recipient = lt_recipient
                  i_express   = abap_true.
              lv_send_request->set_send_immediately( 'X' ).
*-- Send Email
              CALL METHOD lv_send_request->send(
                EXPORTING
                  i_with_error_screen = abap_true
                RECEIVING                  result              = lv_result ).
Thanks,
Vikas

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ITSM mail body is empty

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