ITSM Search on status with "is not" gives incorrect results due to SLA statuses

Hi,
When executing a search on Solution Manager ITSM tickets, on the search criterion Status and with operator "is not", the result list does not give correct results.
For example, an incident with status "Confirmed IRT Exceeded" does show up when searching with criterion "Status is not Confirmed".
Is there any solution for this behaviour?
Kind Regards,
Joyca

Hi Vivek,
Thanks for the Knowledge Article.
The content of the document would indeed help if we only wanted to find "not confirmed" tickets.
However, the same thing is happening on other statuses. For example searching for "status is not proposed solution" is still not possible with the descriptions in the knowledge document, since the user status "proposed solution" is linked to system status "in process" (I1003), like all the other in-between user statuses such as "customer action" and "in process" etc.
The only workaround that I see is to use only "is" as operator and never "is not". However, the underlying problem remains. I think it should be possible to use also "is not" without having issues due to those SLA statuses...
Kr,
Joyca

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