Itune Account Purchases: insanely slow to retrieve

I have over 17 pages of purchase history.  I have a very fast internet connection. It takes up to a minute to retrieve each page as I am going through my account history. This is unacceptably slow.  Please fix.

If when you deleted the Mac OS X account, you had it delete all the user files immediately, then they're gone with virtually no hope of recovery. If you didn't use the "Delete Immediately" function, then take a look here:
Mac OS X: How to recover a home folder (directory)
That should help you get her files back.
If you did indeed use the Delete Immediately, then the tracks are gone. There's going to be no record of the tracks that she imported from CDs, so she'll just have to try and remember what she imported. There will be a record of the tracks she purchased from the iTunes Store; log into her iTunes Store account (which will not have been affected by the deletion of her Mac OS X account) using her existing iTunes Store user ID and password and click on the Purchase History.
Note, though, that officially Apple does not allow redownloads of purchased items. It's your responsibility to make backup copies in case something goes wrong with your system, as unfortunately it apparently did in your case, and you lose your iTunes library. If your daughter hasn't made a backup of her purchased tracks (in the future, make sure she does), and she doesn't have her tracks on an iPod, you're probably out of luck and will need to repurchase her tracks.
You can try contacting iTunes Store Customer Service and explaining what happened. Reportedly in some cases Apple has allowed redownloading on a one-time basis, but don't count on it.
Good luck.

Similar Messages

  • I typed the wrong email into my itunes account.  Now I cannot retrieve my verification email.

    I typed the wrong email address into my itunes account.  Now I cannot retrieve my verification email.  How do I fix this problem?

    This has nothing  to do with itunes U.  You may want to post in a more appropriate forum.
    Try contacting itunes support:
    http://www.apple.com/support/itunes

  • My findings on apps charged twice and iTunes account purchase history lost

    I've just got permission from Rebecah, from iTunes support, to publish my findings, so it can be of help to others about POTENTIAL duplicated charges in iTunes Store.
    First of all, as Rebecah adviced me, I have to say that, although she states "Apple doesn't know how I ended up with two accounts with the same email", I should note that it's my fault because I signed up with another account, as their records say.
    Now, to my findings:
    1) It seems after 9 responses I had from iTunes support about my request for help with a suspected issue affecting THOUSANDS (more?) users, Apple relies on the SAME SUSPECTED system, on the SAME DATA RESULTING FROM THE BUG REPORTED to test whether the bug exists or not.
    Why? Because nobody checks or looks for an answer other than "it's your fault. The system says you have two accounts. Stop using one account (that you created)".
    2) I couldn't sign up with the same account. You couldn't. Try it by yourself. Rebecah knows that. She stated +"we can't see how the second account was created or why it occurred"+ but she wants me to note it was my fault, before I post (again) in the forums.
    3) I was advised/encouraged by iTunes support and iTunes application's new login window to use my email as the login, instead of the id. NOWHERE in the site/application says my new login will create a new user, losing my purchase history (money)
    4) My first post about the matter was removed, and there's no willing to find a fix. Not even a test to see if that can happen the way I say. Anyone with a free .mac account please try logging in with your non-mac email (the one related to your iTunes account) and let me know what happened with the purchase history.
    My posts are shorter every time, for the sake of your search for help, because I'm closer to "you're wrong, shut up" and clearer like "I couldn't create two accounts with the same email". The reason why an issue that is making duplicated charges it's not solved yet… I can only GUE$$
    Ask me for details and I'll try to use my best english to answer - and spanish too.

    I have the same problem as well. I rented a movie a couple of days ago, it was downloading, but was taking longer than usual, so i canceled the download, just so i can continue it for the next day. The next day, I get the error when checking for downloads that Itunes is not available. hasn't worked since. I also tried purchasing a tv show today and got the 5002 error. It charged me twice as I pressed it twice since my balance didn't refresh 'til i bought it a second time..

  • ITunes Account Purchase History.Gift Cards Redeemed

    I have a concern with itunes Account History. When I view account history of itunes I only see purchases, itunes does not shows gift cards redeemed. The itunes main page shows an _account balance which is great_, but when funds are taken out and you feel there was a double charge,the account history does not show that gift cards were redeemed (credit to account), only purchases, so how does a customer, balance their account

    If you are double charged, it will show in your purchase history.
    If you put in a $25 gift card, you can only make $25 worth of purchase.
    Compare your purchases from the time you input your gift card.

  • I have a Canadian itunes account, purchased an itunes card and cant redeem any suggestions as non-refundable?

    I HAVE A CANADIAN ITUNES ACCOUNT. I RECENTLY PURCHASED AN ITUNES CARD IN THE USA AND SYSTEM WONT LET ME REDEEM IT MESSAGE SAYS BECUZ I HAVE A CANADA ACCOUNT.  ANY SUGGESTIONS AS CARD IS NON-REFUNDABLE!!!

    Sorry, but iTunes cards are country-specific. You cannot use a US iTunes card in a Canadian account. You'll have to give or sell the card to someone in the US and buy a card in Canada.
    Regards.

  • ITunes account purchase

    One my iTunes account one of my purchases disappeared ?...

    If you are double charged, it will show in your purchase history.
    If you put in a $25 gift card, you can only make $25 worth of purchase.
    Compare your purchases from the time you input your gift card.

  • I previously purchased a movie but it no longer shows up on my itunes account. How can I retrieve my movie. I still have the receipt too.

    I lost a movie that I purchased form Itunes a year ago. It is no longer in my library but I have a receipt to prove that I purchased it. How can I recover it? thanks

    Hi there confusedaboutapple,
    You may find the article below helpful.
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519
    -Griff W.

  • ITunes account, purchases & family share with divorce

    My wife, daughter and I each have individual iCloud account but we have been using my account as the iTunes store account for purchasing content. I set up the new Family Sharing option with my account as the master account. What happens if I discontinue that? Will my daughter and wife lose access to previously purchased apps (including one bought before iOS 8)?

    You can't have it both ways.  Either you give them the password or you don't give them the password.  All apps (free and paid) require the password.
    Option #2 is to give them their own Apple IDs with no credit card attached.  One iTunes on one computer can support multiple IDs.  Similarly one iPod can support multiple IDs.  The only nuisance factor is app updating.  If done from the computer when logged in to the "wrong" ID, it's necessary to log out and back in again.  It's a tad easier if done from the iPods as there is no need to log out/in.  Unfortunately, in both cases the correct password is required so you would have to do the updating for the paid apps.

  • HT3702 I am not able to access my iTunes account purchase history. I would like to see if the authorization hold is still in place or whether the monies have been transferred to my bank account

    I need help accessing my iPhone 4S account history. I've been told it goes through the ITunes Store.

    You can see the purchase history on your account on your computer's iTunes : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
    For authorisation holds, as per the page that you posted from, they won't show on your iTunes purchase history they will only show on your credit card statement - so you will need to look at your card statement to see if your card issuer has removed them yet.

  • HT1766 I upgraded my apple software on my ipod touch. I backed up my music, etc. Then proceeded to download the new version. Now my ipod has lost all of my music files, yet my music library is still on my computers itunes account. How do i retrieve my mus

    How do I retrieve my music library from itunes, after it was deleted due to me upgrading my apple software?

    Synce the music to your iPod
    iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad
    or
    iTunes 11 for Mac: Set up syncing for iPod, iPhone, or iPad

  • ITunes Store Purchases Extremely Slow

    When I download a new song, or a podcast, from iTunes I have to deal with excrutiatingly slow download speeds.
    What seems to be happening is that a song will start to download for close to 1/3 of a second at about 2 or 3 MB/s for that short period of time, then get completely hung up for several minutes. To keep from getting -35 errors I have to constantly pause and resume my downloads to get them to complete without timing out.
    I'm using version 7.6.1 and have heard of several issues with this version, but none that really match up with my problem. I've also read about issues with Time Warner limiting bandwidth, but that can't be my problem as I live in Canada so they are not my ISP.
    Any help will be appreciated.

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes, and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • Can I merge 2 itune account purchases?

    I have made apps 'business' purchases on my laptop with my apple ID. My business iPod touch has these apps and basically nothing else.
    My wife buys songs and video with her iTunes/Apple ID and puts those purchases on her iMac a home.
    Can I merge my bought apps into her computer and have it associated with her computer, so that I can have my apps and her songs on my iPod. Any further purchase will be through her iTunes ID. I would just print out the business purchases and get reimbursed from the business office.

    Can I merge my bought apps into her computer
    Yes. Authorize (iTunes menu Store > Authorize) her computer with the iTunesID you purchased these apps with. Connect your iPod then File -> Transfer purchases.

  • Just purchased a ipad2, could not us it on my MacBook 10.4.1 - Purchased and installed OSX Snow Leopard 10.6.3 - downloaded and installed latest itunes, set up a itunes accounts and tested by purchasing an album and app, ipad does not show in devises?

    I just purchased a ipad2, it would not work on my MacBook 10.4.1 I purchased and installed OSX snow leopard 10.6.3 downloaded and installed the latest itunes, set up an itunes account, purchased some music and apps.  When i plug in my ipod it shows up and works, but when i plug in my new ipad the ipad screen comes up with a display of a cable and itunes but does not show in devises, i have tried all the resets and different USB ports with no success.  Any ideas short of selling it on ebay or buying a new computer?

    If you've already tried the usual rebooting of the computer and ports and stuff, there is only a few things left I can think of. It's possible that when you updated iTunes it didn't fully replace all the files, so I suggest just manually removing iTunes and then reinstalling it.
    Try removing iTunes manually first http://support.apple.com/kb/HT1224 then download a fresh copy, make sure it is 10.3.1
    It is essential that you go through Finder to remove those files it mentions. Otherwise they won't be reinstalled when you run the installer again.

  • I changed my password and now lost imatch and all dollars on iTunes account. How do. Get everything back?

    I Do not know what I did wrong but I've lost my imatch, iTunes purchases and balance of my iTunes account.  How do I retrieve and reestablish theses things.  Many thanks allen johnson

    Umm, I think what you did is sign into the wrong account after changing your password.

  • How to split one shared iTunes library associated with two iTunes accounts?

    My boyfriend and I share one computer and have one shared iTunes library on that computer. We both maintain our own separate iTunes accounts. We have very different tastes in music, literature, film, etc. the library has become quite large and my boyfriend is frustrated by the complexity of synching his devices to just his selections and would like to separate our purchases into two separate libraries based on our iTunes account purchases. What is the easiest way to split into two different libraries?

    To my knowledge, there's no quick way.

Maybe you are looking for

  • My iTunes will no longer come up!

    When I synced my iPod today, a screen came up that told me to download iTunes 7.7. I did. Now, I can access my music from my iPod, but can not access iTunes at all. When I try to run iTunes, nothing happens. What should I do?

  • Release procedure with classification not getting triggered

    Hi, I have configured the new release procedure for the PR release of type with classification, but its not getting triggered. Earlier my SAP system had without classification in place, but I wanted to have with classification. Can any one suggest ho

  • Macbook not access work or home networks with wep key

    I have just purchased a Macbook. It is to be used for work and home purposes. The work network is a given, and can not be changed. It requires a wep key that is 26 charcters long. When I input this via the Network instructions on my Macbook, it is no

  • When i turn my imac on it displays a circle with a line thru it why

    When I turn my imac on it displays a circle with a line going threw it and says its loading but nothing appears on the screen. What should I do?

  • 10g/11g certification on OL6

    When do you expect certification for Oracle 10g or 11g database on Oracle Linux 6 or RHEL 6? Thanks