Itunes 10.5 intallation hangs up at gathering required information...

Status: Performing installation checks. sits there for hours. i have windows 7 64bit.

ihave the same problem i also did a post with photo

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VMM 2012 R2 Installing Admin Console Hangs (Gathering Required Information)

When I try to install the VMM 2012 R2 Admin Console on a Windows 7 machine with updated C++ redistributables, the install hangs on "Gathering required information." To Get a log I ran the MSI:
msiexec /package adminconsole.msi /log c:\temp\adminconsole.log
Here is the log:
=== Logging started: 1/21/2014 10:51:52 ===
Action 10:51:52: INSTALL.
Action start 10:51:52: INSTALL.
Action 10:51:52: FindRelatedProducts. Searching for related applications
Action start 10:51:52: FindRelatedProducts.
Action ended 10:51:52: FindRelatedProducts. Return value 1.
Action 10:51:52: AppSearch. Searching for installed applications
Action start 10:51:52: AppSearch.
AppSearch: Property: CREDSSP1VALUE, Signature: FindCredSSP1Value
AppSearch: Property: CREDSSP2VALUE, Signature: FindCredSSP2Value
AppSearch: Property: CREDSSP3VALUE, Signature: FindCredSSP3Value
AppSearch: Property: CREDSSP4VALUE, Signature: FindCredSSP4Value
AppSearch: Property: CREDSSP5VALUE, Signature: FindCredSSP5Value
AppSearch: Property: CREDSSP6VALUE, Signature: FindCredSSP6Value
AppSearch: Property: CREDSSP7VALUE, Signature: FindCredSSP7Value
AppSearch: Property: CREDSSP8VALUE, Signature: FindCredSSP8Value
AppSearch: Property: CREDSSP9VALUE, Signature: FindCredSSP9Value
AppSearch: Property: CREDSSP10VALUE, Signature: FindCredSSP10Value
AppSearch: Property: REGINDIGOPORT, Signature: FindINDIGOPORT
AppSearch: Property: MONADAPPBASE, Signature: MonadAppBaseRegistry
Action ended 10:51:52: AppSearch. Return value 1.
Action 10:51:52: ValidateProductID.
Action start 10:51:52: ValidateProductID.
Action ended 10:51:52: ValidateProductID. Return value 1.
Action 10:51:52: CostInitialize. Computing space requirements
Action start 10:51:52: CostInitialize.
Action ended 10:51:52: CostInitialize. Return value 1.
Action 10:51:52: FileCost. Computing space requirements
Action start 10:51:52: FileCost.
Action ended 10:51:52: FileCost. Return value 1.
Action 10:51:52: CostFinalize. Computing space requirements
Action start 10:51:52: CostFinalize.
Action ended 10:51:52: CostFinalize. Return value 1.
Action 10:51:52: ExecuteAction.
Action start 10:51:52: ExecuteAction.
Action start 10:51:59: INSTALL.
Action start 10:51:59: FindRelatedProducts.
Action ended 10:51:59: FindRelatedProducts. Return value 0.
Action start 10:51:59: AppSearch.
Action ended 10:51:59: AppSearch. Return value 0.
Action start 10:51:59: LaunchConditions.
Action ended 10:51:59: LaunchConditions. Return value 0.
Action start 10:51:59: SetAuthUsers.
Action ended 10:51:59: SetAuthUsers. Return value 1.
Action start 10:51:59: SetAuthPropertyName.
Action ended 10:51:59: SetAuthPropertyName. Return value 1.
Action start 10:51:59: TranslateUsers.
Action ended 10:51:59: TranslateUsers. Return value 1.
Action start 10:51:59: SetCountComponentClients.
Action ended 10:51:59: SetCountComponentClients. Return value 1.
Action start 10:51:59: CountComponentClients.
Action ended 10:51:59: CountComponentClients. Return value 1.
Action start 10:51:59: ValidateProductID.
Action ended 10:51:59: ValidateProductID. Return value 1.
Action start 10:51:59: CostInitialize.
Action ended 10:51:59: CostInitialize. Return value 1.
Action start 10:51:59: FileCost.
Action ended 10:51:59: FileCost. Return value 1.
Action start 10:51:59: CostFinalize.
Action ended 10:51:59: CostFinalize. Return value 1.
Action start 10:51:59: InstallValidate.
Action ended 10:51:59: InstallValidate. Return value 1.
Action start 10:51:59: InstallInitialize.
Action ended 10:52:02: InstallInitialize. Return value 1.
Action start 10:52:02: SetDeleteAddInsOldFolder.
Action ended 10:52:02: SetDeleteAddInsOldFolder. Return value 1.
Action start 10:52:02: DeleteAddInsOldFolder.
Action ended 10:52:02: DeleteAddInsOldFolder. Return value 1.
Action start 10:52:02: SetRenameAddInsFolder.
Action ended 10:52:02: SetRenameAddInsFolder. Return value 1.
Action start 10:52:02: RenameAddInsFolder.
Action ended 10:52:02: RenameAddInsFolder. Return value 1.
Action start 10:52:02: PublishEnvironmentVariables.

I am getting the same:
=== Logging started: 22/01/2014 18:11:20 ===
Action 18:11:20: INSTALL.
Action start 18:11:20: INSTALL.
Action 18:11:20: FindRelatedProducts. Searching for related applications
Action start 18:11:20: FindRelatedProducts.
Action ended 18:11:20: FindRelatedProducts. Return value 1.
Action 18:11:20: AppSearch. Searching for installed applications
Action start 18:11:20: AppSearch.
AppSearch: Property: CREDSSP1VALUE, Signature: FindCredSSP1Value
AppSearch: Property: CREDSSP2VALUE, Signature: FindCredSSP2Value
AppSearch: Property: CREDSSP3VALUE, Signature: FindCredSSP3Value
AppSearch: Property: CREDSSP4VALUE, Signature: FindCredSSP4Value
AppSearch: Property: CREDSSP5VALUE, Signature: FindCredSSP5Value
AppSearch: Property: CREDSSP6VALUE, Signature: FindCredSSP6Value
AppSearch: Property: CREDSSP7VALUE, Signature: FindCredSSP7Value
AppSearch: Property: CREDSSP8VALUE, Signature: FindCredSSP8Value
AppSearch: Property: CREDSSP9VALUE, Signature: FindCredSSP9Value
AppSearch: Property: CREDSSP10VALUE, Signature: FindCredSSP10Value
AppSearch: Property: REGINDIGOPORT, Signature: FindINDIGOPORT
AppSearch: Property: MONADAPPBASE, Signature: MonadAppBaseRegistry
Action ended 18:11:20: AppSearch. Return value 1.
Action 18:11:20: ValidateProductID.
Action start 18:11:20: ValidateProductID.
Action ended 18:11:20: ValidateProductID. Return value 1.
Action 18:11:20: CostInitialize. Computing space requirements
Action start 18:11:20: CostInitialize.
Action ended 18:11:20: CostInitialize. Return value 1.
Action 18:11:20: FileCost. Computing space requirements
Action start 18:11:20: FileCost.
Action ended 18:11:20: FileCost. Return value 1.
Action 18:11:20: CostFinalize. Computing space requirements
Action start 18:11:20: CostFinalize.
Action ended 18:11:20: CostFinalize. Return value 1.
Action 18:11:20: ExecuteAction.
Action start 18:11:20: ExecuteAction.
Action start 18:11:20: INSTALL.
Action start 18:11:20: FindRelatedProducts.
Action ended 18:11:20: FindRelatedProducts. Return value 0.
Action start 18:11:20: AppSearch.
Action ended 18:11:20: AppSearch. Return value 0.
Action start 18:11:20: LaunchConditions.
Action ended 18:11:20: LaunchConditions. Return value 0.
Action start 18:11:20: SetAuthUsers.
Action ended 18:11:20: SetAuthUsers. Return value 1.
Action start 18:11:20: SetAuthPropertyName.
Action ended 18:11:20: SetAuthPropertyName. Return value 1.
Action start 18:11:20: TranslateUsers.
Action ended 18:11:20: TranslateUsers. Return value 1.
Action start 18:11:20: SetCountComponentClients.
Action ended 18:11:20: SetCountComponentClients. Return value 1.
Action start 18:11:20: CountComponentClients.
Action ended 18:11:20: CountComponentClients. Return value 1.
Action start 18:11:20: ValidateProductID.
Action ended 18:11:20: ValidateProductID. Return value 1.
Action start 18:11:20: CostInitialize.
Action ended 18:11:20: CostInitialize. Return value 1.
Action start 18:11:20: FileCost.
Action ended 18:11:20: FileCost. Return value 1.
Action start 18:11:20: CostFinalize.
Action ended 18:11:20: CostFinalize. Return value 1.
Action start 18:11:20: InstallValidate.
Action ended 18:11:21: InstallValidate. Return value 1.
Action start 18:11:21: InstallInitialize.
Action ended 18:11:21: InstallInitialize. Return value 1.
Action start 18:11:21: SetDeleteAddInsOldFolder.
Action ended 18:11:21: SetDeleteAddInsOldFolder. Return value 1.
Action start 18:11:21: DeleteAddInsOldFolder.
Action ended 18:11:21: DeleteAddInsOldFolder. Return value 1.
Action start 18:11:21: SetRenameAddInsFolder.
Action ended 18:11:21: SetRenameAddInsFolder. Return value 1.
Action start 18:11:21: RenameAddInsFolder.
Action ended 18:11:21: RenameAddInsFolder. Return value 1.
Action start 18:11:21: PublishEnvironmentVariables.

Itunes download gets stuck at:- Gathering Required Information, Status: Performing Installation Checks

My Itunes was not working so I deleted it and now cannot download a new version. The download gets stuck at Gathering Required Information, Status: Performing Installation Checks. I am trying to download 10.4 for windows. I have been trying to download this again for about a week and have deleted all apple products from my Control Panel and temp folders. Any advice?
Cheers
Jo

Deleting the .itl and rebuilding it will lose date added information. Playlists may be recovered if the .xml file is imported. A better way might have been to temporarily rename the .itl while iTunes is installed, then restore the original .itl after the fact.
For general advice on problems installing iTunes see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Itunes 10.5.1 not installing hung at gathering required information

I seem to have a problem installing itunes on a new Windows XP Pro computer. Itunes starts the setup then gets hung at the screen gathering required information and status performing installation checks.
Any idea's on how to get itunes installed on this computer?
Thanks

Hi,
I have exactly the same problem and I have Windows XP. Did you manage to find a way of installing itunes in the end? I've uninstalled itunes completely as recommeneded by Apple but still have the same problem!

When i connect my iphone4 to itunes to sync it hangs when syncing artwork

HI I updated my iphone the other day and tried to sync it with my itunes.
It now hangs when it comes to the section about syncing artwork with my phone.
Can anyone help?
Thanks

iPod Manuals

Itunes 10.5.2. hanging up during IPhone 4 Sync

I have an Imac running OS 10.6.8 and am using Itunes 10.5.2. on same.
Ever since the recent unfortunate debut of Icloud and wifi syncing, I have been having nothing but tons of problems with Apple sync software creating thousands of duplicate entries in my address and contact files, as well as calendars, on both the desktop Imac and the IPhone.
Now, after a recent purge of duplicate entries in the desktop address book, ITunes/Iphone syncing is hanging up altogether.
ITunes start syncing the Iphone normally, by backing up successfully. Then it goes to "Contacts" and goes on and on and on and on and on and NEVER finishes. So I have to force-quit Itunes and then I disabled the syncing of Contacts.
SO Now the application is doing the same thing with my Ical calendars. Hangs up with a never ending diagonal progress bar animation that just goes on and on and on and on --- until I force quit the app ! SO now Itunes won't sync calendars and it won't sync contacts any more between the Iphone and the desktop. It will only hang up endlessly trying to do so.
What on earth is corrupted or wrong?
I am now effectively out of the sync business between my Iphone 4 with System 5 and my desktop Mac because all Itunes on the desktop will do is hang up and freeze and have to be force-quit when I try to sync anything at all.....
Any suggestions how to troubleshoot or isolate the problem, guys & gals ? ? ?
Nonhing like this ever happened before - - - until iOS5 and the poorly explained Icloud came along - - - first thousands of duplicate calendar and contact entries and now the Itunes app itself is hanging up and refusing to do a normal old-fashioned USB sync !

This thing is really works for me on Windows 7 32 bit.
+ Try to rename file "APSDaemon.exe" (c:\Program Files\Common Files\Apple\Apple Application Support\) into "APSDaemon1.exe". Also before this you need to delete apsdaemon from Autorun (using CCleaner or directly in Registry) and to kill running apsdemon from Task Manager.
Now problem is solved, apsdaemon will not start anymore. You don't need to kill the task every time you close iTunes.
P.S. Be sure to rename item back when iTunes corrected version will be available.

ITunes 8.2.1 Hang Problems

Looks like there's a problem with iTunes 8.2.1 hanging when left running. I have three Macs (Mac Mini, iMac and MacBook) all Intel, all very reliable until this upgrade. Each hangs if you leave iTunes running and a sync device connected. For example:
Mini: iTunes hangs and has two AppleTVs it syncs with.
iMac: Syncs iPod Touch - hangs if you leave iTunes running and the Touch connected.
MacBook: Syncs iPhone and iPod Nano - hangs if you leave iTunes running and either device connected.
On all Macs, I tried fixing permissions, no resolution.
This is not an insignificant hang. It's a hard hang, can't force quit, can't even shutdown using the bash command 'sudo shutdown -r +0'. Have to literally hardware shutdown (hold the power button).
Apple, please either offer 8.2 for re-download or fix the problem. This is a major pain.
Any help?
Thanks!
Greg

I am having the same problem, which seems to be related to whether my iPhone is connected to my computer or not. If my iPhone is connected, iTunes hangs, regardless of whether it is connected upon startup, application launch, or connected after the application has been launched. When I open the "force quit" window, I can see iTunes' status change to "not responding" when I connect my iPhone.
I trashed all my preferences, even went so far as to trash iTunes 8.2.1 and reinstalled 8.2, but it didn't help. Trying to install an even earlier version of iTunes won't work either, because the earlier versions can't find my iTunes library.
I wish that Apple would provide a customer service/support line for downloads and updates of its own software.

When i want to install iTunes, it show that Gathering Qiucktime information...Please helppp me i need iTunes to sync my apple devices, i have 64bit windows

When i want to install iTunes, it show that Gathering Qiucktime information...Please helppp me i need iTunes to sync my apple devices, i have 64bit windows.Thanks

You are probably running OS 10.4 or 10.5 on a PPC Mac. No version of iTunes higher than 10.6.3 is available for these older Macs. I have the same problem, and while I can still use the PPC to sync my iPod, it can't be used to sync an iPhone 4 or higher. The only solution, as I discovered after upgrading to the iPhone 4, is to buy a newer Mac. I was able to get a 2006 MacBook running Lion for under $300, and that has been a lifesaver.

ITunes not closing down - hanging on close down

When I close down iTunes (using command Q or when shutting down the computer), iTunes does not close. There is just a spinning colorful wheel, and eventually a time out error.
This happened first about a week ago, after upgrading to 10.2, and still happens with 10.2.1.
I did a complete uninstall and reinstall, and it still happens.
Command: iTunes
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Version: 10.2.1 (10.2.1)
Build Version: 1
Project Name: iTunes
Source Version: 10210101
Parent: launchd [125]
PID: 385
Event: hang
Duration: 5.24s (sampling started after 2 seconds)
Steps: 12 (100ms sampling interval)

Hold down the option key and start iTunes. This lets you create a new library. Put a file in it (doesn't matter if it's only one). Close iTunes. Does it hang? If not, it's your main library file. Could be corrupted or something else unusual about it.
I believe if you hold down the shift key while starting iTunes it starts in safe mode. See if that works. If it does then it may be a third party plug-in causing problems.

Itune isntallation error massage in windows" There is a problem with this windows intaller package. A program required for this install to complete could not be run. Contact you support personnel or package vendor." please help

the subjected massage is coming every time i try to run itune setup on my windows 7 PC, the error massge is " There is a problem with this windows intaller package. A program required for this install to complete could not be run. Contact you support personnel or package vendor." i downloaded three times the setup from apple site same massge is coming, and when i try to install icloud client the same massage appeared, please help.

Did you try to repair Apple Software Update?
That is the important thing to try.
If that doesn't work we would need to try something else.

ITunes Downloading Video Podcasts - Hangs a few minutes on save

I have iTunes 8 (but this has been going on in older versions)
On a Win XP Pro laptop with 2GB Ram, and a 10mb Internet connection.
When I download new podcasts, the video podcasts download OK, but when each one completes the download and I assume is saving it to iTunes, the iTunes program seems to Hang. I can't do anything in iTunes, the little spinning whell stops, and I have to just sit there for 30 seconds to a min. until it frees up and starts downloading the next podcast. It happens on every video podcast, but not on the audio ones. Anything I can do to fix that? It's anoying.

Seem to be having a similar issue. Has started just recently so something must have changed although I'm not sure what. Maybe a Windows update has broken something?
Download any content from the store, it'll appers in the download folder but is never renamed or transfered into the correct sub folder.
" iTunes/Downloads/content_name.tmp/download.m4v "
Disabled Anti-Virus / Firewall to no effect. Don't think there has been any other system changes that would affet this aside from windows updates.
Windows 7 64bit SP1 running the same 10.2.2.12 build of iTunes.

ITunes 11.1.3 hangs (non-responsive) on attempt to edit movie details

iTunes 11.1.3 hangs on attempt to edit / enter list details (i.e., title, genre, grouping, comments, descriptions) on new home videos added to library. Home video file plays fine after add to library, but after attempt to edit list details, force quit and restart, home video file is corrupted (green screen) and does not play. Anyone else experiencing this type of problem with iTunes 11.1.3?

https://discussions.apple.com/message/24336308#24336308

Unresolved: "Transfer Purchases" to Itunes from ipod nano hangs in Vista

My old system crashed. Itunes on my new, itunes authorized Vista system hangs when 'transfer purchases' from ipod is used with the error below. I am unable to retrieve the library of music I have purchased... stuck on my ipod. Any help appreciated... have not tried 3rd party products to manually retrieve songs... wish Apple would fix/support this...
Problem Event Name: AppHangB1
Application Name: iTunes.exe
Application Version: 7.3.2.6
Application Timestamp: 46aaaf89
Hang Signature: 04bc
Hang Type: 2048
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 669217819a17aef972abedb1eb723529
Additional Hang Signature 2: cefd
Additional Hang Signature 3: 4dc4617e605298ebb5757512b84062d9
Additional Hang Signature 4: 04bc
Additional Hang Signature 5: 669217819a17aef972abedb1eb723529
Additional Hang Signature 6: cefd
Additional Hang Signature 7: 4dc4617e605298ebb5757512b84062d9

Still no help... wonder if Walmart will do better?

HT204406 iTunes match is stuck on Step 1: Gathering Information about your iTunes Library

iTunes match is stuck on Step 1: Gathering Information about your iTunes Library.
It will not progress past step 1.
I have tryed re-installing iTunes, resetting everything and all that. No luck in getting it to work.
Any suggestions on how I get it to work?

Hi..
"A status indicator will allow you to track progress. You may also manually pause and resume iTunes at any time by clicking the Stop or Start button."
From here > iTunes Store: Troubleshooting iTunes Match
Can you click the Start button?
Sounds like the internet connection is timing out.
Try turning off your router for a few minutes, then turn it back on. Restart your Mac, launch iTunes and try again.
edited by: cs

Itunes 11.3.1 HANGS REPEATEDLY 10.6.8

itunes 11.3.1 HANGS REPEATEDLY 10.6.8. Created a new Library and reimported podcasts music etc. No Change.
Spinning beach ball of death OVER & OVER. No matter what is done. All I sync to is a iPOD shuffle.

**** poor APPLE programming is the answer! I have a 256K dsl line and when another user, I only have 2 macs connected, is downloading or browsing heavy itunes cant handle it. Slows to a crawl and you get "Application not responding"... AND if it is downloading a podcast you get the beach ball. Click on a podcast 3-5 min delay, click another delay. I have 3375 podcasts. Is it too much to handle? *** is it doing?? Is it asking apple for permission every time I click on something?

Itunes 10.5 intallation hangs up at gathering required information...

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