ITunes 11.1.2 Crashes When Listening to Music (External HD)

I have my entire iTunes Media Library on a Western Digital External HD. I've never had any issues with iTunes interacting with the External HD. Since installing iTunes 11.1.2 (Mavericks), iTunes crashes after listening to 10 minutes of music. If iTunes is just open (no media is playing) it will not crash. Does anyone know what might be causing this?

Ok, an update, iTunes just crashes randomly, nothing to do with streaming to Apple TV. However, my MacBook Air runs exactly the same software on Maverick and no problem at all, works smoothly. Is is something iMac related? Anybody experiences the same?

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  • Crashes when listening to music

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  • ITunes 12.0.1 crashes when restoring iPad 3 iOS 8.1

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  • ITunes 10.6.3 crashes when opening

    My MacBook is running OS X v. 10.6.8, and iTunes 10.6.3 crashes when opening.  This began happening when I was running the previous version of iTunes and 10.6.3 did not fix it for me.  Suggestions?  My iPhone is out in left field until this is fixed.  Thank you in advance!  Here is the crash report:
    Process:         iTunes [202]
    Path:            /Applications/iTunes.app/Contents/MacOS/iTunes
    Identifier:      com.apple.iTunes
    Version:         10.6.3 (10.6.3)
    Build Info:      iTunes-10632501~1
    Code Type:       X86 (Native)
    Parent Process:  launchd [106]
    Date/Time:       2012-07-09 14:41:08.559 -0400
    OS Version:      Mac OS X 10.6.8 (10K549)
    Report Version:  6
    Interval Since Last Report:          60022 sec
    Crashes Since Last Report:           330
    Per-App Interval Since Last Report:  5298 sec
    Per-App Crashes Since Last Report:   3
    Anonymous UUID:                      1701DD29-E5FE-45B7-9207-A9695CDBC0B9
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x00000000e11a2307
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
    0   ...ple.audio.codecs.Components          0x18ced000 SBREncode::SbrCPEBitCount(SBR_CONFIGURATION*, SBR_CHANNEL*, SBR_CHANNEL*) + 2576
    1   ...ple.audio.codecs.Components          0x18bf8b77 ComponentInitLocker::ComponentInitLocker() + 37
    2   ...ple.audio.codecs.Components          0x18c8696c ComponentEntryPoint<ACMP4AACLowComplexityEncoder>::Dispatch(ComponentParameters *, ACMP4AACLowComplexityEncoder*) + 46
    3   ...ple.CoreServices.CarbonCore          0x9786951f CallComponentDispatch + 29
    4   ...ple.CoreServices.CarbonCore          0x97869500 CallComponentOpen + 43
    5   ...ple.CoreServices.CarbonCore          0x978677d8 OpenAComponent + 433
    6   ...apple.audio.units.AudioUnit          0x9162d494 AudioComponentInstanceNew + 51
    7   com.apple.iTunes                        0x000356b9 0x1000 + 214713
    8   com.apple.iTunes                        0x0003557c 0x1000 + 214396
    9   com.apple.iTunes                        0x0003525d 0x1000 + 213597
    10  com.apple.iTunes                        0x00035131 0x1000 + 213297
    11  com.apple.iTunes                        0x00027c43 0x1000 + 158787
    12  com.apple.iTunes                        0x0069553f 0x1000 + 6899007
    13  com.apple.iTunes                        0x0069588f 0x1000 + 6899855
    14  com.apple.iTunes                        0x0003507e 0x1000 + 213118
    15  com.apple.iTunes                        0x0002439a 0x1000 + 144282
    16  com.apple.iTunes                        0x00023f71 0x1000 + 143217
    17  com.apple.iTunes                        0x00023465 0x1000 + 140389
    18  com.apple.iTunes                        0x000232de 0x1000 + 139998
    19  com.apple.iTunes                        0x000230d7 0x1000 + 139479
    20  com.apple.iTunes                        0x00009338 0x1000 + 33592
    21  com.apple.iTunes                        0x00009047 0x1000 + 32839
    22  com.apple.iTunes                        0x00008fb7 0x1000 + 32695
    23  com.apple.Foundation                    0x99567db3 _nsnote_callback + 176
    24  com.apple.CoreFoundation                0x99256763 __CFXNotificationPost + 947
    25  com.apple.CoreFoundation                0x9925616a _CFXNotificationPostNotification + 186
    26  com.apple.Foundation                    0x9955cc50 -[NSNotificationCenter postNotificationName:object:userInfo:] + 128
    27  com.apple.Foundation                    0x9956a05d -[NSNotificationCenter postNotificationName:object:] + 56
    28  com.apple.AppKit                        0x95884511 -[NSApplication finishLaunching] + 493
    29  com.apple.AppKit                        0x95883f0d -[NSApplication run] + 79
    30  com.apple.iTunes                        0x0000446f 0x1000 + 13423
    31  com.apple.iTunes                        0x000042b9 0x1000 + 12985
    Thread 1:  Dispatch queue: com.apple.libdispatch-manager
    0   libSystem.B.dylib                       0x908f9382 kevent + 10
    1   libSystem.B.dylib                       0x908f9a9c _dispatch_mgr_invoke + 215
    2   libSystem.B.dylib                       0x908f8f59 _dispatch_queue_invoke + 163
    3   libSystem.B.dylib                       0x908f8cfe _dispatch_worker_thread2 + 240
    4   libSystem.B.dylib                       0x908f8781 _pthread_wqthread + 390
    5   libSystem.B.dylib                       0x908f85c6 start_wqthread + 30
    Thread 2:
    0   com.apple.CoreFP1                       0x16fae650 Zmdjk32jjoap + 11404400
    1   com.apple.CoreFP1                       0x1719da7d Zmdjk32jjoap + 13432989
    2   com.apple.CoreFP1                       0x1726948c Zmdjk32jjoap + 14267052
    3   com.apple.CoreFP1                       0x17380cd9 DFjn2fjk + 15145
    4   com.apple.CoreFP                        0x148d7163 lxpgvVMLd0S7uRl + 437795
    5   com.apple.CoreFP                        0x148debe0 lxpgvVMLd0S7uRl + 469152
    6   com.apple.CoreFP                        0x148fee1c lxpgvVMLd0S7uRl + 600796
    7   com.apple.CoreFP                        0x14835e2d X46O5IeS + 21069
    8   com.apple.iTunes                        0x00ad9c87 0x1000 + 11373703
    9   com.apple.iTunes                        0x00adb376 0x1000 + 11379574
    10  com.apple.iTunes                        0x00bb3516 0x1000 + 12264726
    11  com.apple.iTunes                        0x000089fa 0x1000 + 31226
    12  com.apple.iTunes                        0x00008894 0x1000 + 30868
    13  com.apple.iTunes                        0x00920d3a 0x1000 + 9567546
    14  libSystem.B.dylib                       0x90900259 _pthread_start + 345
    15  libSystem.B.dylib                       0x909000de thread_start + 34
    Thread 3:
    0   libSystem.B.dylib                       0x908d2afa mach_msg_trap + 10
    1   libSystem.B.dylib                       0x908d3267 mach_msg + 68
    2   com.apple.CoreFoundation                0x992382df __CFRunLoopRun + 2079
    3   com.apple.CoreFoundation                0x992373c4 CFRunLoopRunSpecific + 452
    4   com.apple.CoreFoundation                0x9923d304 CFRunLoopRun + 84
    5   com.apple.iTunes                        0x0000aac2 0x1000 + 39618
    6   com.apple.iTunes                        0x00920d3a 0x1000 + 9567546
    7   libSystem.B.dylib                       0x90900259 _pthread_start + 345
    8   libSystem.B.dylib                       0x909000de thread_start + 34
    Thread 4:
    0   libSystem.B.dylib                       0x90900aa2 __semwait_signal + 10
    1   libSystem.B.dylib                       0x9090075e _pthread_cond_wait + 1191
    2   libSystem.B.dylib                       0x909520cb pthread_cond_wait$NOCANCEL$UNIX2003 + 73
    3   libSystem.B.dylib                       0x90934616 pthread_rwlock_wrlock$UNIX2003 + 289
    4   com.apple.iTunes                        0x00bdfe00 0x1000 + 12447232
    5   com.apple.iTunes                        0x00ad94b7 0x1000 + 11371703
    6   com.apple.iTunes                        0x00bafb93 0x1000 + 12250003
    7   com.apple.iTunes                        0x00baff01 0x1000 + 12250881
    8   com.apple.iTunes                        0x00012726 0x1000 + 71462
    9   com.apple.iTunes                        0x0001104a 0x1000 + 65610
    10  com.apple.iTunes                        0x00010f77 0x1000 + 65399
    11  com.apple.iTunes                        0x0000f476 0x1000 + 58486
    12  com.apple.iTunes                        0x00920d3a 0x1000 + 9567546
    13  libSystem.B.dylib                       0x90900259 _pthread_start + 345
    14  libSystem.B.dylib                       0x909000de thread_start + 34
    Thread 5:
    0   libSystem.B.dylib                       0x90900aa2 __semwait_signal + 10
    1   libSystem.B.dylib                       0x9090075e _pthread_cond_wait + 1191
    2   libSystem.B.dylib                       0x909023f8 pthread_cond_wait$UNIX2003 + 73
    3   com.apple.iTunes                        0x0000ac9d 0x1000 + 40093
    4   com.apple.iTunes                        0x000211f7 0x1000 + 131575
    5   com.apple.iTunes                        0x00920d3a 0x1000 + 9567546
    6   libSystem.B.dylib                       0x90900259 _pthread_start + 345
    7   libSystem.B.dylib                       0x909000de thread_start + 34
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0xbfffd704  ebx: 0x908f12c2  ecx: 0x18dc3110  edx: 0xa00a7540
      edi: 0x18dc310c  esi: 0x18dc3110  ebp: 0xbfffd728  esp: 0xbfffd6dc
       ss: 0x0000001f  efl: 0x00010292  eip: 0x18ced000   cs: 0x00000017
       ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
      cr2: 0xe11a2307
    Binary Images:
        0x1000 -  0x1138fdf  com.apple.iTunes 10.6.3 (10.6.3) <307F7FE8-1C94-272C-C31F-42AF69ED30E7> /Applications/iTunes.app/Contents/MacOS/iTunes
    0x138b000 -  0x1406fef  com.apple.iTunes.iPodUpdater 10.4 (10.4) <B29EA882-8874-0E2B-FC30-999F8B209640> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
    0x144b000 -  0x1470ff7  com.apple.avfoundationcf 2.0 (60.1) <2D4DFC71-1195-4549-658B-7295F37AAEC3> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Versions/A/AVFoundat ionCF
    0x1498000 -  0x149dff7  com.apple.iPod 1.6 (17) <4CCD2720-D270-C0D2-1E14-1374779C2401> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
    0x14a3000 -  0x177ffe7 +libgnsdk_dsp.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <E468D2B0-295A-D520-C02A-5383413B5DDE> /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.1.9.5.dylib
    0x17a1000 -  0x17d4fe7 +libgnsdk_musicid.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <F6487E48-3B93-7C89-7734-85600749661D> /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.9.5.dylib
    0x17e1000 -  0x18abfe7 +libgnsdk_sdkmanager.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <70001144-C144-B6D7-3CA9-836ACD97CE9F> /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.9.5.dylib
    0x18c2000 -  0x1904fe7 +libgnsdk_submit.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <AB1597CE-FBAC-6C05-330E-879EDD036C94> /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.1.9.5.dylib
    0x1909000 -  0x194eff7  com.apple.CoreMedia.AVCFSupport 1.0 (705.24.4) <FAEC8CE1-BF17-B566-38E3-98E97C2403CE> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Support/CoreMedia.fr amework/Versions/A/CoreMedia
    0x196d000 -  0x1cd8ff3  com.apple.MediaToolbox.AVCFSupport 1.0 (705.24.4) <B801EFCB-07D9-2A94-9E7A-530AD7E892AA> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Support/MediaToolbox .framework/Versions/A/MediaToolbox
    0x1d3d000 -  0x207dfeb  com.apple.VideoToolbox.AVCFSupport 1.0 (705.24.4) <A4DBF709-3753-2F20-B20D-1D5DB80F3997> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Support/VideoToolbox .framework/Versions/A/VideoToolbox
    0x25f5000 -  0x25f6ffd +com.1passwd.InputManager 2.12.1 (7671) <18F7437D-3C1A-074B-AE30-7FBA53AAC2E8> /Library/InputManagers/1PasswdIM/1PasswdIM.bundle/Contents/MacOS/1PasswdIM
    0x2740000 -  0x2749fff +net.sourceforge.SafariAdBlock 0.3.2 (0.3.2) <83D3F111-F660-BE38-66FF-42427E0BD1C9> /Library/InputManagers/Safari AdBlock/Safari AdBlock.bundle/Contents/MacOS/Safari AdBlock
    0x2756000 -  0x2793fe3 +com.zang.RegexKit 0.6.0 (0.6.0) /Library/InputManagers/Safari AdBlock/Safari AdBlock.bundle/Contents/Frameworks/RegexKit.framework/Versions/A/RegexKit
    0x27a7000 -  0x27a8fff +com.Logitech.Control Center.Scroll Enhancer Loader 2.4.0 (2.4.0) /Library/InputManagers/LCC Scroll Enhancer Loader/LCC Scroll Enhancer Loader.bundle/Contents/MacOS/LCC Scroll Enhancer Loader
    0x27ae000 -  0x27b8fff +com.unsanity.smartcrashreports Smart Crash Reports version 1.5b3 (1.5b3) <7E3E7D42-BB62-6D09-E262-0140BA963851> /Library/InputManagers/Smart Crash Reports/Smart Crash Reports.bundle/Contents/MacOS/Smart Crash Reports
    0x1455b000 - 0x1493afe7  com.apple.CoreFP 2.1.42 (2.1.42) <FAB85F69-D039-170F-4482-DDAE831651DC> /System/Library/PrivateFrameworks/CoreFP.framework/CoreFP
    0x14aa2000 - 0x14fb4feb  com.apple.RawCamera.bundle 3.14.0 (646) <27962422-EA30-43CF-2B3E-E662BB4C46C7> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
    0x164ca000 - 0x175f9fe7  com.apple.CoreFP1 1.14.42 (1.14.42) <9A0CE286-6B0F-3DAC-DE0F-66219FDF8036> /System/Library/PrivateFrameworks/CoreFP1.framework/CoreFP1
    0x18519000 - 0x1851aff7  com.apple.textencoding.unicode 2.3 (2.3) <78A61FD5-70EE-19EA-48D4-3481C640B70D> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
    0x1851f000 - 0x18523ff3  com.apple.audio.AudioIPCPlugIn 1.1.6 (1.1.6) <E9CB576C-283B-1DB2-0C69-E7C914BD7922> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
    0x18528000 - 0x1852eff7  com.apple.audio.AppleHDAHALPlugIn 2.0.5 (2.0.5f14) <38E3C1A4-84E4-C105-B55F-8FC4C154036D> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
    0x18553000 - 0x185a301f +com.DivXInc.DivXDecoder 6.0.5 (6.0.5) /Library/QuickTime/DivX 6 Decoder.component/Contents/MacOS/DivX 6 Decoder
    0x1888c000 - 0x188b2fff  libssl.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <32607000-7573-6D51-ABC3-420B4A0D6629> /usr/lib/libssl.0.9.7.dylib
    0x18a00000 - 0x18a8dfe7  com.apple.mobiledevice 507.11 (507.11) <D0CF942A-141A-A03E-2321-858612F157F2> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice
    0x18ad7000 - 0x18b8cfe7  libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <0B69B1F5-3440-B0BF-957F-E0ADD49F13CB> /usr/lib/libcrypto.0.9.7.dylib
    0x18bd2000 - 0x18db8fef  com.apple.audio.codecs.Components 2.0.4 (2.0.4) <5D32DF8D-C577-EB6B-72FA-1ABDF1CED762> /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
    0x70000000 - 0x700cbfff  com.apple.audio.units.Components 1.6.5 (1.6.5) <412DBD1B-E9B5-E67C-99E4-820BF38239AC> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
    0x8fe00000 - 0x8fe4162b  dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld
    0x901f0000 - 0x901f5ff7  com.apple.OpenDirectory 10.6 (10.6) <C1B46982-7D3B-3CC4-3BC2-3E4B595F0231> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
    0x90248000 - 0x90249ff7  libScreenReader.dylib ??? (???) <E559E38F-FB36-C1C4-B915-D3A4E4354921> /usr/lib/libScreenReader.dylib
    0x9024a000 - 0x9025ffff  com.apple.ImageCapture 6.1 (6.1) <B909459A-EAC9-A7C8-F2A9-CD757CDB59E8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
    0x90260000 - 0x9030eff3  com.apple.ink.framework 1.3.3 (107) <57B54F6F-CE35-D546-C7EC-DBC5FDC79938> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
    0x90328000 - 0x9042afe7  libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <015563C4-81E2-8C8A-82AC-31B38D904A42> /usr/lib/libcrypto.0.9.8.dylib
    0x9042b000 - 0x9044fff7  libJPEG.dylib ??? (???) <5F2343E4-C268-B9AE-1BC3-466F5A614648> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
    0x9047a000 - 0x9063dfeb  com.apple.ImageIO.framework 3.0.5 (3.0.5) <87750C2B-193F-56A6-AB97-0842A2D02092> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
    0x9063e000 - 0x906ebfe7  libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <9F8413A6-736D-37D9-8EB3-7986D4699957> /usr/lib/libobjc.A.dylib
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    0x997c4000 - 0x997c5ff7  com.apple.MonitorPanelFramework 1.3.0 (1.3.0) <0EC4EEFF-477E-908E-6F21-ED2C973846A4> /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPane l
    0x997c6000 - 0x997d1ff7  libCSync.A.dylib 545.0.0 (compatibility 64.0.0) <287DECA3-7821-32B6-724D-AE03A9A350F9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
    0x997d2000 - 0x9988bfe7  libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <52438E77-55D1-C231-1936-76F1369518E4> /usr/lib/libsqlite3.dylib
    0x9988c000 - 0x998e9ff7  com.apple.framework.IOKit 2.0 (???) <3DABAB9C-4949-F441-B077-0498F8E47A35> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
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    0x99b17000 - 0x99b54ff7  com.apple.SystemConfiguration 1.10.8 (1.10.2) <50E4D49B-4F61-446F-1C21-1B2BA814713D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
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    0x99cd2000 - 0x99d64fe7  com.apple.print.framework.PrintCore 6.3 (312.7) <7410D1B2-655D-68DA-D4B9-2C65747B6817> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
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    0x99efd000 - 0x99f0aff7  com.apple.AppleFSCompression 24.4 (1.0) <6D696284-020B-7F5C-226D-B820F0E981D2> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
    0x99f0b000 - 0x99fa8fe3  com.apple.LaunchServices 362.3 (362.3) <15B47388-16C8-97DA-EEBB-1709E136169E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
    0x99fa9000 - 0x99fa9ff7  liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
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    0xffff0000 - 0xffff1fff  libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib
    Model: MacBook2,1, BootROM MB21.00A5.B07, 2 processors, Intel Core 2 Duo, 2.16 GHz, 2 GB, SMC 1.17f0
    Graphics: Intel GMA 950, GMA 950, Built-In, spdisplays_integrated_vram
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x87), Atheros 5416: 2.1.14.6
    Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: ST9120822AS, 111.79 GB
    Parallel ATA Device: MATSHITADVD-R   UJ-857E
    USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8501, 0xfd400000 / 2
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x021a, 0x1d200000 / 2
    USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8240, 0x5d200000 / 2
    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8205, 0x7d100000 / 2

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    Hello gaz2243,
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    Try here.  http://www.ehow.com/how_4882455_repair-corrupted-ipods.html
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    Hi.  Thanks for your reply.
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    It doesn't matter what it is in your backup that's causing the problem because you can not selectively restore things from your backup. It's all or nothing.
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    - First try a reset. Nothing will be lost.
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    Hi there Iphone4fn,
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    Welcome to the discussions,
    did you already try to reset the phone by holding the sleep and home button until the Apple logo comes up again? If still no change, a restore "as new iphone" would be the next step. In that case don't use your backup to get your data back, it may contain damaged files causing your problem.
    Restoring: http://support.apple.com/kb/HT1414

  • When listening to music on my iPhone 4S, the music stops when the screen fades.

    When listening to music on my iPhone 4S, the music stops when the screen fades. I am not using my earphones. Can someone suggest some ear buds that will work with my iPhone4S? The Apple ones do not fit...too small.

    Hello Rick Kos,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    iPhone: No sound or distorted sound from speaker
    http://support.apple.com/kb/ts5180
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