Itunes 6 has issues

I'm the unhappy owner of four ipods (1 mini, 2 photos, and 1 video). After 36 hours of stress, anger, and being down right ****** off, I've discovered, by myself, that my Ipod photos do not snyc with itunes 6. I have tried everthing, even talked to tech support. Of course they had me thinking it was my computer. They were no help. Just gave me the round-a-round. I hooked up my Ipod Mini but did not update like they suggested. Guess what, it worked. I still cant't get my ipod photo to work itunes 6. Does anyone know how I can get my old itunes back?
Windows XP

I hate to state the obvious, but when iTunes and iPod are not talking (especially sinve iTunes 6 was released for the iPod w/ video), one should always begin by downloading, installing, and running the latest iPod updater. Use restore. This will erase your iPod's hard drive (which is why the iPod is not a backup of your library) and install a fresh copy of the latest version of the iPod software.
This will clear up many of the iPod not talking to iTunes type errors. I mention it only because I 've not seen it mentioned by either of you.

Similar Messages

HT201272 I see that new 11.0.4 Itunes has issues? How do you get your itunes on the iphone 5?

Tried getting some help earlier today but didn't have much luck. Some apple gooroos couldn't understand why I can't get my Itunes on my new Iphone 5 (replacement for the one my wife put in the washing machine). I sensed some frustration from those who could not help. Perhaps this new version of Itunes may be the problem? For those of you who were not involved earlier, my new phone will not pick up my itunes. Yes I am under the 5 unit limit, yes I have synced with I cloud, yes my new device is set up for auto download for music, yes I have tried syncing with my mac and my Itunes page.   Nothing works, not even a new song purchase. I can see the music, just cant get it to go to music so I can listen to it.

I think there is a misconception here. You need to sign into your iPHone with the same Apple ID as you used for the purchases on your computer. Then you should see the past purchased content on your iPhone to redownload.
Sign into your iPhone with the same ID here:
iOS: Changing the signed-in iTunes Store account
          http://support.apple.com/kb/HT1311
Redownload your past music directly on your iphone here:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
          http://support.apple.com/kb/HT2519
Do everything on the iPhone....

ITunes has issues with my video and won't load

I've converted the videos to H.264/MPEG4 and all the right stuff but when I drag and drop or "Add Files" to iTunes, some of the videos will not import to the iTunes library. Even did the whole File>Import thing and still nothing. There are no error messages, it simply sits there and doesn't add the video. I've tried renaming and it still did nothing.
I have Windows XP 32x version and iTunes is updated to the newest version.
Please help. i've been at this for 2 days

I don't doubt it, but in this situation it might not hurt to try a different conversion utility as well as convert it to .mov or .m4v instead.
Does the video play elsewhere on your system such as via QuickTime or Windows Media Player?
B-rock

User issue-- "itunes has stopped working"

This week I have been unable to access iTunes, instead receiving the following error message: "iTunes has stopped working."
I have reviewed earlier discussions, especially this recent one:
http://discussions.apple.com/thread.jspa?threadID=1464059&tstart=15
I have tried most of the suggestions, but I have run into a few roadblocks that I wanted to see if I could get some help with. But before all of that, I wanted to note that I created a new user account and was able to access iTunes that way. Unfortunately, however, this is not a good long term solution. I would like to try to resolve whatever issue exists with my user account.
With respect to the potential solutions identified in the earlier post:
*“Completely Remove iTunes and Quicktime”*
#17—no such files existed in my windows\\system32 folder.
*“Empty your Temp directory and restart”*
I got the following error message :The action cannot be completed because the folder is open in another program. Close the folder and try again. I thought that I had closed all of the applications.
*“Clean Up iTunes installer files on the computer”*
When you click on the link under this suggestion, you get a warning from Windows not to use this utility with 2007 Office system products, which are what I have.
*“Download Quicktime Standalone Installer”*
I have no interest in Quicktime and only have it because it is apparently bundled with iTunes. Still, I tried this and it did not fix the problem. (BTW, Quicktime still works fine.)
*“Disable other conflicting software”*
I used MSCONFIG to try to troubleshoot conflicts. First, the instructions in article 305415 indicate that the following two items will be under the "startup" tab: "iTunesHelper" and "qttask." These were not listed. Second, when I clicked the "services" tab and selected "hide all microsoft services," there were 25 items still listed, which seems not right to me. I did not proceed here because I was concerned about causing some disaster.
If anyone has any insight here and would be willing to share it, I would greatly appreciate it!
PS--is there a way to copy and paste the list of startup programs so that I can print them and review them one by one? Thanks!

+But before all of that, I wanted to note that I created a new user account and was able to access iTunes that way.+
Up until now you've been working through techniques for troubleshooting System-wide problems. But that fact you relate about the user accounts indicates that you've got a user-account-specific problem, and the troubleshooting techniques are different for those.
In your normal user account, try the techniques listed under "User-specific Troubleshooting" in the following document:
iTunes for Windows Vista: Troubleshooting unexpected quits, freezes, or launch issues

HT203163 All of a sudden I'm getting a message Itunes has stopped working Data Execution prevention has closed Itunes what is causing this now, never had an issue until yesterday

All of a sudden I'm getting a message Itunes has stopped working Data Execution Prevention has closed Itunes. What is causing this now, never had an issue until yesterday

please sombody help me, apple support are no help, the shop are no help, the only thing i havent tried is delete everything on my laptop and put it back to factory, which is my very last resort

When i update the i tune 10 after that i am not able to open iTunes. Getting message This copy of iTunes has expired. please help to solve this issue

When i update itune 10 after that i am not able to open itune i get the message This copy of itune has expireed

Here's a previous discussions that seems to have solved a similar issue in the past:
https://discussions.apple.com/message/12209861#12209861

When I sync my phone it gets to step 6 the does not complete the sync i get a message that says itunes has stopped working and needs to close anyone else have this issue

When I sync my phone it gets to step 6 the does not complete the sync i get a message that says itunes has stopped working and needs to close anyone else have this issue

The same problem here!... My itunes stucks on "preparing to sync" when sync my ipad 2, and stucks on iphone 4 calendar sync...
Any solution?? Need help, please!!
Macbook pro 13 i7
Iphone 4
Ipad 2
Thanks!!!

ITunes has terrible preformance issues

As iTunes has marched along with its myriad of updates, its performance has progressively gotten worse. It seems every time I upgrade (which is usually unnecessary) iTunes gets slower and slower. When I plug in my iPod it hangs for anywhere between 30-60 seconds. When I open it up after a period of relative disuse, it also takes between 30-60 seconds to react. Searching for things or simply trying to open up a playlist creates unacceptable lag. Resizing the window and accessing the iTunes store also have terrible response times. When I first started using iTunes I never had these problems but now they prevent me from using the program quite often.
iTunes also tends to constantly gobble up memory and disk space as it hangs around. I usually leave iTunes open for several days at a time. (since it takes so long to shut down and start up) But after a week of use, I can usually expect the program to have 150 Mb of memory and anywhere from 150 Mb to 350 Mb of virtual space taken up. This also causes shutdown times that can last up to 5 minutes. It has a memory leak it seems to me that is worse than Firefox.
Should I say screw everything and downgrade to an earlier version? I did this once before but I had unfortunately "upgraded" my iPod's software which realized that iTunes wasn't up to par and gave me an error message. (exactly what was so incompatible between versions is beyond me however)
Any suggestions without upgrading my hardware?
Is live updating a bear for the system to deal with?

I have a very powerful PC and it doesn't make a difference. 7.6 is just a mess. Your choice is to either try and go back to an older version (Best - before 7.5), or try winamp which works pretty good, but isn't as user friendly in it's looks (and no good if you've purchased lots of protected iTunes store product).
I agree in full what you've said - this mess of an "update" has really made me rethink my loyalty to iTunes and Apple products

My iTunes has a plug-in issue and will not open

I keep getting aibcrypto.0.9.8.dylib plug-in error when i try to open iTunes. i tried safe mode but when i hit continue, is shuts down. I am a novice at this so i need simple directions

Howdy txwxgirl,
If you are having an issue with an iTunes plug-in on your Mac, I would suggest that you troubleshoot using the steps in this article -
iTunes: Troubleshooting issues with third-party iTunes plug-ins - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L

ITunes has stopped working ...Running Windows 7(64)

I upgraded my home PC Desktop to Windows 7 earlier this year and had no trouble bringing over iTunes from my previous platform (Windows XP).
I recently returned home to the US from a work assignment out of the country and because my iTunes resides on my home PC desktop, I didn't open up iTunes for the past 6 weeks. During this time Apple released iTunes 10.5. When I returned home, the old version of iTunes was still working. However, when I upgraded to iTunes 10.5, iTunes stopped working. The error message: "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
I have worked through the following knowlege bulletins (nothing has fixed my problem):
(a)" iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues"
(b) "iTunes: Troubleshooting issues with third-party iTunes plug-ins"
(c) "iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio"
(d) "Removing and reinstalling iTunes, QuickTime, and other software components for Windows vista or Windows 7"
(e) "iTunes for Windows: system restarts, blue screen, or quits unexpectedly when accessing iTunes Store"
the last bulletin (e), recommended ensuring that my drivers were up-to-date. So I also updated my drivers.
Lastly, I contacted iTunes Store Customer Support (although my problem isn't with the store, it is upgraded iTunes running on windows 7). They told me the issue was "outside (their) expertise" and recommended I look at this discussion board.
Here is the information I found under Event Viewer:
==================================================================
Log Name:      Application
Source:        Application Error
Date:          11/27/2011 11:46:01 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Theresa-HP
Description:
Faulting application name: iTunes.exe, version: 10.5.1.42, time stamp: 0x4ebf7d7c
Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcddbf3
Exception code: 0xc000000d
Fault offset: 0x00026b72
Faulting process id: 0x13b0
Faulting application start time: 0x01ccad3d27f6b2ff
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d 09154e044272b9a\MSVCR80.dll
Report Id: 6ef58025-1930-11e1-a798-e06995d0a503
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-11-27T19:46:01.000000000Z" />
    <EventRecordID>9927</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Theresa-HP</Computer>
    <Security />
</System>
<EventData>
    <Data>iTunes.exe</Data>
    <Data>10.5.1.42</Data>
    <Data>4ebf7d7c</Data>
    <Data>MSVCR80.dll</Data>
    <Data>8.0.50727.6195</Data>
    <Data>4dcddbf3</Data>
    <Data>c000000d</Data>
    <Data>00026b72</Data>
    <Data>13b0</Data>
    <Data>01ccad3d27f6b2ff</Data>
    <Data>C:\Program Files (x86)\iTunes\iTunes.exe</Data>
    <Data>C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_ none_d09154e044272b9a\MSVCR80.dll</Data>
    <Data>6ef58025-1930-11e1-a798-e06995d0a503</Data>
</EventData>
</Event>
==================================================================
It seems that I am not alone in having this problem! Are there any experts out there who want to earn the undying gratitude of the technically challenged (or a few expert points?)
Thanks for listening,
Theresa
PS - someone recommended uninstalling Apple Quick Time Player. I don't have Quick Time Player.

I had the same problem. I'm using 64bit Windows7. This solution only partially worked for me. I still couldn't connect to the iTunes store.
The following solution worked for me:
COPY    QTMovieWin.dll
FROM    c:\program files (x86)\common files\apple\apple application support\
INTO     c:\program files (x86)/iTunes

Every time I try to import a CD I get "iTunes has stopped working"

I updated to the new 9.0.3.15 version of ITunes a couple of weeks back and ever since I have not been able to import CD's?
It seems it works with every else syncing etc but not importing CD's.
Every time I try to import a CD it will start then within a few seconds I get the message "iTunes has stopped working" and another message saying Windows is looking for a solution.
I have tried going into Control Panel and Programs and repairing the installation but no luck.
Anyone know how I can fix this.

I can see messages for other programs that have had issues but nothing for iTunes.
Hmmmm.
Maybe try provoking the error another two or three times, taking a careful note of the time showing on the PC. Now head back into the Action Center. Is there a problem report for any application or operating system component that appears regularly at the same time as the iTunes errors?
If so, paste a copy of a typical error report for that in a reply. (Fingers crossed that might get us a bit closer to understanding what is afoot.)

I am running windows 7. My itunes keep shutting down on me. I keep getting the message itunes has stopped working What can I do?

I keep getting the message itunes has stopped working. A problem has caused itunes to stop working correctly. What can be the cause?

Hello Main Event,
Thank you for using Apple Support Communities!
I found this article while researching iTunes quitting unexpectedly on Windows 7 and feel it will help to resolve the issue here.
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
It starts with troubleshooting 3rd party plug ins, then moves on to account troubleshooting if needed.
Open iTunes in Safe Mode to isolate any inference with plug-ins or scripts not manufactured by Apple.
Hold down the Shift and Control keys while opening iTunes. If performed correctly, you should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
After clicking Continue, determine whether the issue you were experiencing persists in Safe Mode.
If you see the same issue while iTunes is in Safe Mode, proceed to the Create a New User Account section below. If you do not experience the same issue, consult iTunes: Troubleshooting issues with third-party iTunes plug-insfor steps on how to remove third-party plug-ins.
Take care,
Sterling

I have iTunes 11.4 and Windows 7. Using iTunes on Windows 7, I get message that iTunes has stopped working and Windows will close the program and notify me if a solution is available. Same message for last two days. Anyone else getting this?

I have iPad 2, iPhone 5s, both with iOS 7.1.2. I use PC with Windows 7 and hard wire internet service and iTunes to update apple products; no wi-fi. I updated iTunes to v11.4 on 09/11/14. I ran Windows update on 09/10/14. I did not try to open iTunes on my PC until yesterday 09/16/14. I got the message: "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I got the same message today. Does anyone know if this is a Windows problem and if a solution is coming or an iTunes problem? I can get iTunes on iPad and iPhone. All other programs PC are working correctly. I use Norton Internet Service on PC. I ran virus scans and repair/reinstall iTunes yesterday on PC.

Hello notime4,
The article linked below details some useful troubleshooting steps that can help stabilize iTunes on your computer.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Cheers,
Allen

Itunes has encountered an error and needs to close...HELP!

I am trying to get my son's new ipod nano ready for music, I have downloaded itunes, but it will not open. When I click on the icon, a message that says "itunes has encountered a problem and needs to close" It asks if I want to send an error report. I have uninstalled and reinstalled (twice) I do not have Norton or any other anti-virus, apparantly. I have restarted a couple of times. I have ready MANY threads on similar issues, tried most with no luck. any suggestions, son is bgetting anxious-all he has done is look at his new ipod for 2 days!
emachines Windows XP 1.80GHz Intel Celeron, 40GB hd

This error could be caused by a number of things. Try it one more time, and if the error comes up write down what kind of error it is (ie. Symantec, Runtime,). Then do a google search for that. You may be able to find a solution elsewhere.

"iTunes has encountered an error and has to close"

I'm getting this error message whenever I plug in my nano or my mini. iTunes crashes. This just started happening. So far I've reset, restored, reinstalled - you name it. But nothing works.
iTunes works fine when there's no iPod plugged in.
Help?

well done MAJR!
just a note on the error message "itunes has encountered a problem and needs to close".
there are actually at least three different contexts in which people get this message, and the treatments will differ depending on the context. here's some info on the three most common contexts.
"itunes has encountered a problem ..." when LAUNCHING ITUNES
this is the most common time to see the message. in my experience, 90% of the time this is caused by a broken QuickTime 7.0.x. So the first thing people should check for is whether their Quicktime will launch, or whether it gives them an error message when they try to launch it.
if you get an error message when you try to launch Quicktime, the standard treatment is to swap out your QuickTime. there's actually an Apple KB doc on the problem, although the silly sausages have given the error message incorrectly in the doc (as of the 23 December 2005 revision), which makes it more difficult to find the message when you're searching for it:
iTunes 6 for Windows unexpectedly quits when opened
... that method is pretty servicable in the majority of cases, but it leaves you open to a known complication of a broken Quicktime where people can't uninstall their QT and get an error message citing their QuickTime "uninstall.log". so i usually suggest to people that they try a careful standalone QT 7.0.4 reinstall instead (which gets past the "uninstall.log" error):
download and save a copy of the QT 7.0.4 installer to your hard drive. (run the install from there rather than online.) switch off all antivirus and antispyware applications prior to the install.
Quicktime 7.0.4 Standalone Installer
known complications of QuickTime reinstalls: the most common (for QT versions 7.0.2 and 7.0.3 and iTunes versions 5.0.0.35 through 6.0.1.3, at least) is an error message citing "Error 0x80040707". in this context (again, the treatments for this error message are context dependent too), the most common cause of the Error 0x80040707 is a snarlup in the QT installation registry entries.
what typically fixes it is the Windows Installer CleanUp utility:
Description of the Windows Installer CleanUp Utility
use the utility to clear the existing Quicktime entries. then try the careful standalone QT 7.0.4 reinstall again.
other known causes of "itunes has encountered a problem ..." on launch: probably the most common of the rarer causes (if you'll pardon the oxymoron) is a rare weird problem to do with the registry and user accounts on XP machines.
to check for that, first head into your "User Accounts" control panel and create a new user account with full administrative privileges. (there's help documentation on how to do that at the left of the control panel screen.) while you're in that control panel, switch off "Fast User Switching" in your logging-on preferences.
now, log out of the old account and log into the new account. can you get itunes to launch inside the new account?
if itunes does launch inside the new account, then try an experiment (this rules out an ultra-rare "false positive diagnosis" of the registry/user-account thing). use the following technique to share the music from your old account to the new account:
iTunes: How to share music between different accounts on a single computer
if itunes still launches from the new account once you've shared the music from the old account to the new account, then you've got the registry/user-account thing.
fixing the old account might be tricky. we've had mixed success with combinations of complete uninstalls of itunes using the following technique:
Da Gopha: Stepwise clean uninstallation of iTunes
... followed by application of a Registry repair program such as RegCleaner or Registry Fix. failing that, it might be worth just "moving house" to the new account.
(there are other even rarer causes of this message on launch ... if you believe you've got one of those, best to start your own thread and explicitly explain as best as you can what the behavior is and what steps you've already taken to try to resolve the issue.
"itunes has encountered a problem ..." when IMPORTING A CD
in iTunes versions 4.9 through 6.0.1.3 this was most commonly caused by a hyperthreading problem on PCs with dual cores and dual processors. on those versions of iTunes, the workaround was to set the itunes affinity to a single core/processor. (Otto42 is our authority on that topic.) but the bug has been fixed in iTunes 6.0.2:
iTunes for Windows quits unexpectedly importing CDs on a dual-processor or dual-core computer
"itunes has encountered a problem ..." when PLUGGING IN AN IPOD
the most mysterious of the three main classes. there doesn't seem to be a common cause of this one (or at least it hasn't been clearly identified yet).
probably the first things to check up on are:
iTunes for Windows may unexpectedly quit when syncing folders of pictures with iPod
... but if no joy there, this is probably the best next port of call:
Troubleshooting an unexpected quit or restart of Windows, iTunes, or QuickTime
love, b

ITunes has stopped working and has to close message on Win 7

When I plug my phone into the computer iTunes starts to open and then I get an error message that states iTunes has stopped working and has to close. This seems to only happen while at work and not at home

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.
tt2

Itunes 6 has issues

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