ITunes 9 Crash Fix for .m4p Protected Music

Okay iTunes crashed for more reasons than just .m4p files from the iTunes store. However this is what I had to go through with Apple Tech support to fix the problem and figured it might help.
First off grab a copy of the old iTunes 8 from FileHippo.com at this link:
http://www.filehippo.com/downloaditunes32/5894/
Then make a backup of your iTunes library, the whole folder just to be sure, normally found in your User Music documents.
Next you want to uninstall the apple software in this order:
iTunes
Quicktime
Apple Update
Apple Mobile Device support
Bonjour
Apple Application Support
Then restart your computer to fix the registry items on a Windows PC, not sure what to do with Macs exactly.
After, install iTunes 8, restablish your library by importing the "iTunesLibrary.xml" file normally found in your user Music documents. This should prevent all the crashes that you might be experiencing with iTunes starting up, playing .m4p files, syncing ipods, etc. At least until Apple can find a solution.
Added Note:
Also just experimented with the new iPhone software. 3.0.2 firmware does sync with iTunes 8. You will just be missing some features like iTunes U and the new App Organizer GUI. But at least you will be able to listen to your music and sync your stuff with the phone without crashing.
Message was edited by: Katsury

I'm using a Windows 7 PC. Completed stes 1-5 above. Stopped MATCH when it was 3 songs short of completing STEP in the MATCH process. When I right clicked on the viewer bar nothing happened. Tried it in several areas of the upper screen including the row where "Songs, Albums, etc" and also in the menu screen (where "File, Edit, etc") appears. Since none of that worked, I then added "iCLOUD STATUS" in the SEARCH box thinking that may find the errors you had mentioned. However, that didn't work. Am I missing a step?

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ITunes Fix for Manually Moving Music and other Media

Intro
Any iTunes 7.x user who manages their own music library outside of the "iTunes Music" folder might be able to tell you that iTunes DOES NOT respond well after manually moving tracks from one place to another on their computer systems. In fact, any file you move becomes immediately unplayable in iTunes. And, if you're anything like I am, losing several years worth of song rating metadata and playlists is not a good incentive for change. However, one thing others might not be able to tell you is that there's an easy workaround for the problem and you get to keep your playlists, ratings and other info. Read on to learn about the workaround.
About the Workaround
The workaround is a simple hack I devised after recently transferring a good portion of my music library between hard disks and running into problems with iTunes. The fix steps provided below are intended to circumvent the problems with iTunes and give users the freedom to move songs and other media files on their computers while maintaining the integrity of both the ratings and the playlists. Meaning you won't need to manually update the song locations in iTunes one-at-a-time, which, at version 7.02 is the only way to accomplish this task using the program.
Please be aware that not all information is retained using this workaround. What will be lost are the following: the "Recently Added", "Recently Played" and "Top 25 Most Played" iTunes Smart Playlists; any media file play counts; last played information; and possibly some other data used only internally by iTunes.
So, if you're comfortable parting with some metadata while keeping your cherished song ratings and playlists intact during file relocation, read on to learn how to use the workaround.
Workaround Steps
The following instructions walk step-by-step through the process of this workaround.
Note: All backslashes used in file paths have been converted to forward slashes so that they will adhere with MySpace XSS security validation checks. These altered paths can still be copy/paste into Windows Vista's Explorer program once the Username is changed to the User Account where the iTunes files reside.
Preparing for the Move
Before you move your files, do the following:
1. Close iTunes.
2. Create a backup copy of the following files:
iTunes Library XML (iTunes Music Library.xml)
Note: Vista users can find the Library XML at C:/Users/Username/Music/iTunes
iTunes Music Database (iTunes Library.itl)
Note: Vista users can find the Music Database at C:/Users/Username/Music/iTunes
Moving Your Files
This part should be self explanatory, but while you do it make sure to note the following two things:
1. The path where the files were previously stored (e.g. D:/Music).
2. The path where the files will end up (e.g. E:/Music).
Execute the Fix
After your files are moved, complete the following steps to implement the fix.
Note: Do not open iTunes during this process.
Hack the iTunes Library XML
Once the files are moved the Library XML file locations will be out of sync. Follow the steps below to update them so that they now reference the correct file locations.
1. Open the iTunes Library XML with a Text Editor with a Find/Replace function.
Note: Vista users can find the Library XML at C:/Users/Username/Music/iTunes
Tip: Do not try to do this with Dreamweaver if your Library XML is greater than 10MB.
2. Perform a Find/Replace using the following inputs:
Find: Path from Step 1 of Moving Your Files
Replace: Path from Step 2 of Moving Your Files
3. Confirm your results, and then save and close the Library XML.
Delete the iTunes Music Database
Hacking the iTunes Library isn't enough to fool iTunes. Like the Library XML, the Music Database also holds the file locations of all of the media stored within the program. And it's smart enough to wipe out the Library XML hack if iTunes is opened before completing this step.
Ensure you have backed up the iTunes Music Database (iTunes Library.itl) and delete the file.
Note: Vista users can find the Music Database at C:/Users/Username/Music/iTunes
Back in iTunes
Once the fix is in place you can now open iTunes again. You will notice that all of your playlists, music and other items have vanished. In order to recover them all (with the exception of the Smart Playlists mentioned in the About the Workaround section above) we'll need to import the hacked Library XML file back into iTunes.
1. Open iTunes and press CtrlShiftO or go to File > Import…
2. Navigate to and Open your modified Library XML (as pictured below).
3. iTunes will then begin importing the contents of the XML file (as pictured below).
Note: This process may take a while, depending on the size if your library.
Wrapping Up
Once the import process is complete iTunes will look almost exactly the way you left it, with the exception that some playlists have been duplicated and the number of songs may be a hair off. To fix this problem delete any duplicate playlists in the "Library" panel in iTunes. You can now test out the changes by selecting an item moved earlier and testing it out. All that's left from there is to let iTunes perform any automated analysis it needs to do and rock on.
Other OS

Holy Smokes:
I appreciate your detailed workaround post. My question is this: I use iTunes to keep everything organized (though I'm well aware of the shortcomings...) and can use the simple solution that Chris from CA posted, but I don't have room to consolidate everything. My read on consolidating is that you copy from wherever you have your music located (and right now my music is outside of the MyMusic/iTunes folder, as that backs up to my work server) and so you have to have enough room for all of your music to be copied (and then you delete it from its prior location). That's how Apple describes it in, e.g., http://docs.info.apple.com/article.html?artnum=301748. I ain't go that kind of room. Is there any way to make the move to a completely different PC by following the simple option? From the posting I just linked it sounds like you MUST consolidate whether you use you iPod to move things or use an external drive.
Of course, I can use your workaround, but I thought I'd ask first. Many thanks.
Windows XP Pro iPod Video 60gb

FIX - for greyed out music

I only ever leech from these sites so this time I thought I'd give a little back.
Symptoms:
Greyed out music in iphone music library. Nothing would play, apart from the music I discovered I could download wirelessly from itunes store purchases (music I already owned).
I have read every reply to every thread for the last 2 years since this problem occured. I tried them all: uninstalling itunes on my pc, changing the language of my iphone; cloning my office itunes identity (very complicated); synced, unchecked everything and re-synced, hard reset of phone etc
Fix:
I unchecked all of the music from my sync list on itunes and synced in the normal way. There shouldn't be any music left on the iphone, but there still was!?
I deleted all the music from my iphone music library manually and synced again. The audio was now empty.
I now checked the playlists and songs I wanted and synced again. Fixed!
There were obviously some corrupt audio files on my iphone preventing a succesful sync, probably caused by a bad sync or premature termination of sync etc.
Anyway this worked for me.

YOU ARE A LIFE SAVER !!! This has been driving me mad THANK YOU THANK YOU THANKYOU !!!

ITunes 6 crashes when I access the Music Store

If I click on the Music Store or Shopping Cart in the playlist column, iTunes 6 attempts to access the music store, then crashes. This wasn't happening with iTunes 5. I use MacOS 10.4 and QuickTime 7.0.3. Is this happening to anyone else?

Matthew, thanks for posting. I'm having the same problem and it is driving me crazy.

ITunes 12 crashes all the time (but music continues to play)

Since I bought my new Macbook Pro I've had this annoying problem with iTunes. It's crashing more or less every ten minutes. It doesn't affect the track playing though. The track finishes playing, and when it's done nothing happens. Except for iTunes saying "Does not respond". Then my only choice is to force quit the app, and start it from the beginning.
Sometimes a reboot helps. If I'm lucky I'll get one hour without crashes. But suddenly it happens again. I've tried downgrading iTunes, but it wouldn't let me. No matter which guide I followed there was some kind of problem. So I tried reinstalling it. Deleted everything, even my playlists. And I thought I solved the issue but it all started again. Crash upon crash.
I'm thinking that I can't possibly be the only one who has experienced this. Again, it's a brand new Macbook and it started almost from day one.
I hope someone can help me or give me some advise.
This is a little bit of the description I get when the crash happens:
"Date/Time:
2015-03-24 01:09:07 +0100
OS Version:
10.10.2 (Build 14C109)
Architecture:
x86_64h
Report Version: 21
Command:
iTunes
Path:
/Applications/iTunes.app/Contents/MacOS/iTunes
Version:
12.1 (12.1.0.50)
Build Version:   1
Project Name:
iTunes
Source Version: 1200012001000050
Parent:
launchd [1]
PID:
24849
Event:
hang
Duration:
1.60s (process was unresponsive for 38 seconds before sampling)
Steps:
17 (100ms sampling interval)
Hardware model: MacBookPro11,1
Active cpus:
4
Fan speed:
1701 rpm"

I have the same issue, though mine crashes/freezes within a minute of opening iTunes.
However, when I open iTunes in Safe Mode (hold down Option + Command), it works absolutely fine. The only difference as I understand is that it disable iTunes plugins. But I never even installed any plugins (verified that /Users/username/Library/iTunes/iTunes Plug-ins/ folder is empty), so I have no idea what may be causing this.
Any ideas?!

I just got a new iPad mini, will iTunes charge me extra for syncing my music onto it? How do I get the music off?

I tried syncing my iPod and iPad together and then I was told that I will be charged twice as much for doing this. How do I turn it off? I tried turning off my music in Settings but the music is still there.

Hi Marmee14,
If your Apps were purchased with his Apple ID, it will still require his Apple ID to update them. If they were purchased with your Apple ID then it will use yours. Apps are linked to the Apple ID they are purchased with.
If, for some reason his Apple ID is set somewhere in the system, this article gives how to change it.
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796
For example:
App Store
iOS 6 and later: Go to Settings > iTunes & App Store.
If you signed out before changing your Apple ID, sign in with your current Apple ID.
If you're still signed in with your previous Apple ID, tap your previous Apple ID and tap Sign Out. Then enter your current Apple ID to sign in.
Thank you for using Apple Support Communities.
Nubz

ITunes keeps crashing when trying to add music! WHY?!

This is getting annoying!! I uninstalled itunes, reinstalled it. I uninstalled quicktime, reinstalled it. I did the whole path thing where you had to put "C\:program files\apple blah blah" and STILL NOTHING. Every single time I try to add a song onto my library it just crashes. It opens fine but only when I add music! What is going on here?? It's been acting like this since I download the new update. HELP. Btw I have a windows 7

Nevermind. I solved it myself. Someone delete this thread..or whatever.

Can iTunes Import Nokia DRM Protected Music Files

I have 10000s of downloads from Nokia's Comes With Music / Ovi Music Unlimited. Ignoring the issues over the 25k limit, these are DRM protected downloads runnable from Nokia phones and any computer I nominate with a 90 day period before allowing a reswitch. Will iTunes Match recognise the Nokia DRM protected music files and give me a DRM free product at a higher bitrate?

You won't be able to match non-Apple DRM downloads - you'd have to find a way to strip the DRM off first. For example, Rhapsody had recommended ripping their protected DRM files by burning to CD (as well as Yahoo! Music and Walmart) so that way the DRM layer would be removed at the expense of sound quality. I'm not sure how this service works but iTunes probably won't be able to import them as-is.
You probably don't even need to subscribe to iTM to test this - just install iTunes and try to import the files - if you can't import them into iTunes, then iTM definitely won't work.

HT201413 forgot my itunes security secret questions for purchase music

Iforgot my itunes security secret questions for to purshase music how do i get to redo it again plz

same thing is happening to me aswell please i dont know what to do

Itunes (WinXP) Crashes OS when importing CD

Hi all, My Sister is having a problem importing CDs into iTunes. She has tried importing the Mary J Blige The Essential collection and also the Killers Sams Town recently and its blue screened her laptop and then restarts. It manages to import around 3-4 tracks and then does it no matter what CD she puts in. Its happened at least 10 different times now. The blue screen message flashes up to quick to see what it says, but in EventViewer it lists a System Error with the following text:-
Error code 100000d1, parameter1 0000000c, parameter2 00000002, parameter3 00000000, parameter4 f6c85424.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Any ideas? Tried uninstalling & reinstalling iTunes, virus checked and its all fine, re-booted several times as you can imagine. Going to try some more CDs and also changing the import format to MP3 from Unprotected AAC but I don't think that will solve it. Anyone else had a similar problem when importing? Oh and there's more than enough disk space.

I have the exact same problem (just with certain music CDs). I can import several CDs and then put in a McCartney "Back in the US" CD and it starts to import, then blue screen crash and it reboots. Very frustrating. Would love to know if you learn anything. I was told to use the most recent version of ITunes (has some fixes for Windows interface), but I was already using highest ITunes version.

Fix for Music app crash with iTunes Match "on"

Sometimes if you try to use iTunes match for the first time on 3G(or any other cellular connection) it crashes Music app permanently. It can occur if you try to run Music app on the go with bad 3G connectivity so some data is corrupted or configured incorrectly. I had this twice, but found this "easy" fix without a need of PC/Mac computer & iTunes.
How to fix music app crash with itunes match "on".
Step by step on the iPad:
- delete all music on your device:
Go to settings->usage->view list of all apps->swipe music icon ->choose delete
- set itunes match off
- run music app
- give it a while till it shows "no music" info and only shop button. It needs to reload all settings and clear all data. Wait till no loading circle.
- go to settings app again
- music settings - itunes match on but "show all your music" off !
- open music app
- wait till all your music lists covers download. It will take a while. Scroll down to load them all if you want. Wait till no loading circle.
- go to settings app again
- music settings - show all your music on
- go to music app
- wait till it download list of all your music
Done
Maybe you can fix this with lesser number of steps but this way I'm sure it works.

Sometimes if you try to use iTunes match for the first time on 3G(or any other cellular connection) it crashes Music app permanently. It can occur if you try to run Music app on the go with bad 3G connectivity so some data is corrupted or configured incorrectly. I had this twice, but found this "easy" fix without a need of PC/Mac computer & iTunes.
How to fix music app crash with itunes match "on".
Step by step on the iPad:
- delete all music on your device:
Go to settings->usage->view list of all apps->swipe music icon ->choose delete
- set itunes match off
- run music app
- give it a while till it shows "no music" info and only shop button. It needs to reload all settings and clear all data. Wait till no loading circle.
- go to settings app again
- music settings - itunes match on but "show all your music" off !
- open music app
- wait till all your music lists covers download. It will take a while. Scroll down to load them all if you want. Wait till no loading circle.
- go to settings app again
- music settings - show all your music on
- go to music app
- wait till it download list of all your music
Done
Maybe you can fix this with lesser number of steps but this way I'm sure it works.

ITunes crashes while trying to play purchased protected music

When I try to play a purchased song that is protected, iTunes crashes and says iTunes has stopped working. I have another account and the music purchased that is protected with that account works fine though. Both of the accounts have been authorized properly on my computer, but it still wont work.

There's another thread on here that suggested re-installing iTunes. That works for me (in that the videos play), but I have to re-install iTunes every time I want to watch them which is a pain. So if anyone has a more permanent fix...

Auto-proxy via file broken? Fix for crashing Tweetie and iTunes

After upgrading to 10.6, Tweetie and iTunes would crash on launch.
I was using a proxy.pac file to automatically set up a proxy when I'm at home (I've got Squid running on my file server). Disabling this (System Preferences > Network > Advanced > Proxies > Automatic Proxy Configuration) made them work again.
I noticed slowdowns with Firefox and Thunderbird as well, hopefully disabling the proxy will fix that issue as well.
Here's my proxy.pac file:
function FindProxyForURL( url, host ) {
if( shExpMatch( host, "*.local" ) ) {
return "DIRECT";
} else if( url.substring( 0, 6 ) == "https:" ) {
return "DIRECT";
} else if( isInNet( myIpAddress(), "10.0.0.0", "255.255.255.0" ) ) {
return "PROXY10.0.0.12:3128";
} else if( isInNet( myIpAddress(), "192.168.0.0", "255.255.0.0" ) ) {
// It's there somewhere..."
return "DIRECT";
return "DIRECT";
}

grags wrote:
Thanks for the thoughts.
I'll look through both your suggestions. It's not really what I'd call a split library, as the /media/music/... folder structure contains both the music files themselves and the iTunes Library folder.
If the folder with the library files (normally iTunes) contains the designated media folder (normally iTunes Media) which in turn contains all media, including any iOS apps and clickwheel games, in any structure you like, then the library is portable. If it doesn't meet the criteria then it is split. Portability comes from the relative relationship between library location and media folder location. iTunes will adjust for a similar change in the root path to both that happens simultaneously, but otherwise expects media to remain on exactly the same path each time it runs.
In context it would seem as if /media is your current media folder in which case moving the library files (see the tip) up to the root of the drive would make the library portable, if not consistent with the common names for the folders. Having accessed the library database at /iTunes Library.itl you should find that you can now close iTunes, change /media to /iTunes Media and reopen without breaking the library. You should then be able to close iTunes, create a new empty folder /iTunes, move the library files and media folder inside /iTunes and access the library at /iTunes/iTunes Library.itl. This would now be a completely portable library with standard names for the principal folders.
iTunes for Windows doesn't provide access to the last known path of missing files so it isn't possible to use a simple string replacement technique to fix things up. If you were to use my script you'd probably need to run it against the media folders; Artists, Pop, Rock, etc. in turn, looking for the content located within each.
tt2

Itunes: i want to find a single fix for missing music on itunes rather than using "iTunes: Finding lost media and downloads" on a case by case basis.

recently when i was creating a playlist, i realized that i was missing music from my extensive itunes (12.0.1.26) library. i found the solution "itunes: finding lost media and downloads" and used the general approach to find the music in finder and copy it to itunes. i don't want to do this every time i find i am missing music. is there an automated fix? i want apple to develop a way to automate the fix. can it be that this isn't a problem for many people?
i ask this now because i just looked for music i thought i had but can't find. maybe i am wrong about having the artist, but it has happened on another artist too. i can't trust itunes to tell me whether i have a song or not. i don't want to keep going back to finder, especially when the instructions in "itunes: finding lost media and downloads" doesn't actually reflect my system (os x 10.7.5).
i don't want to try to do a restore. i have never done a restore on my mac (previously a pc user). and, i don't know how far back to take the restore to find the old music. and then music i have added since i lost the old music wouldn't be there.
i understand that there are so many system variables that apple would need to take into consideration with a general fix. but: i am assuming that apple's changes have caused my problem and feel that apple should do something to fix it. perhaps my assumption is incorrect.
thank you for your help.

limnos, i always have backups. the problem is that i don't know how far back in time to take a restore because i don't know how long this has been going on. and, if i take the restore back very far, i will lose what has been added since the music started to disappear.
i don't even know what you mean when you say "you will check there aren't any broken links (use a script from the Dougscripts web site) before you do a backup."
i agree with you to some extent about not automatically installing upgrades. i'm still running lion and was pushed to it from snow leopard. the problem is that i have a hard time envisioning the changes described in an update to judge whether something is valuable or not.
i have questions about your last paragraph. i'm going to repeat it here and then insert my questions as i go. please forgive my all caps for the moment:
"Now for your missing music, is it that there are broken links, or are things missing completely from the library?" I DON'T KNOW ENOUGH TO ANSWER THAT QUESTION. I BELIEVE THAT THE PROBLEM HAS TO DO WITH BROKEN LINKS. WHEN I COULDN'T FIND THE MUSIC THAT I THOUGHT I HAD LOADED INTO ITUNES YEARS AGO, I FOUND THE CD'S AND IMPORTED THEM TO ITUNES. I GOT A MESSAGE ABOUT SOME OF THE TRACKS BEING DUPLICATES THAT ASKED WHETHER I WANTED TO IGNORE OR IMPORT. I CHOSE IMPORT BECAUSE ITUNES DIDN'T TELL ME WHAT WAS DUPLICATED. IT WAS ONLY AFTER RE-IMPORTING SEVERAL CD'S THAT I REALIZED THAT THERE WERE NOW DUPLICATES OF THE CD'S: THE FILES I HAD JUST LOADED AND THOSE THAT I HAD LOADED SOME TIME AGO. THE ORIGINALS MAGICALLY APPEARED AFTER I RE-IMPORTED THE CD'S. I'M GUESSING THAT THIS IS AN EXAMPLE OF A BROKEN LINK I DON'T KNOW HOW TO RECOGNIZE A BROKEN LINK OR HOW TO PREVENT ONE. AFTER I REALIZED THE PROBLEM, I FOUND THE "FINDING LOST MEDIA AND DOWNLOADS" QUIDE. I LOCATED THE MISSING MUSIC IN FINDER AND DRAGGED IT TO ITUNES. DOES THIS COUNT AS A BROKEN LINK?
"If the latter and you use iTunes default settings for managing media, you can drag your media folder to Automatically Add To iTunes. It should add anything in the folder but not in the library list but ignore things that are." CAN YOU REPHRASE THIS LAST PARAGRAPH? I DON'T KNOW WHAT "DEFAULT SETTINGS FOR MANAGING MEDIA" MEANS.
FOR "DRAG MEDIA FOLDER TO AUTOMATICALLY ADD TO ITUNES," I THINK YOU MEAN I CAN DRAG /MUSIC/ITUNES/ITUNES MEDIA/MUSIC IN FINDER TO THE ITUNES ICON IN THE DOCK. AND, THAT THAT ACTION WILL REPLACE ANYTHING MISSING IN ITUNES BUT NOT DUPLICATE THE FILES THAT ARE IN ITUNES. IS THAT RIGHT?
thank you for your time and help, limnos.

My HDD crashed in my old PC and I built a new system. iTunes won't let me sync the music from my ipod back into the new version of iTunes I had to download. How do I fix?

My HDD crashed in my old PC and I built a new system. iTunes won't let me sync the music from my iPod back into the new version of iTunes I had to download. How do I fix?

Syncing music via iTunes is only one way: from iTunes to your iPod. If you need to copy the music from your iPod back to your PC, see this older post from another forum member Zevoneer covering the different ways to do this.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock

ITunes 9 Crash Fix for .m4p Protected Music

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