Itunes carshing in Windows 7
Hi,
From time to time iTunes crashes om my Windows 7 64bit laptop.
Here is extract from WinCrashReport v1.00
Crash Report For iTunesHelper.exe
Created by using WinCrashReport
http://www.nirsoft.net/utils/application_crash_report.html
General Exception Information:
Operating System: Windows 7 Home Premium (6.1.7601)
Report Time: 18/05/2012 19:25:39
Process Filename: C:\Program Files (x86)\iTunes\iTunesHelper.exe
Process ID: 4492
Thread ID: 5600
Process Description: iTunesHelper
Process Version: 10.6.1.7
Process Company: Apple Inc.
Product Name: iTunes
Product Version: 10.6.1.7
Crash Address: 74CBB9BC
Crash Address (Relative): KERNELBASE.dll!RaiseException+0x58
Exception Code: 406D1388
Exception Description:
Exception Parameter (1): 00001000
Exception Parameter (2): 72C47B2C
Exception Parameter (3): 000015E0
Exception Parameter (4): 00000000
Crash Code Bytes:
C9 C2 10 00 CC CC CC CC CC 8B FF 55 8B EC 56 8B
75 08 83 FE F4 72 18 83 FE F6 77 13 8D 45 08 50
6A 00 56 E8 DD 02 00 00 85 C0 74 03 8B 75 08 56
FF 15 34 10 CB 74 5E 85 C0 7C 05 33 C0 40 EB 08
Strings in the stack:
0309F350 77464880 -> DBg
0309F390 7282DE28 -> KERNEL32.DLL
0309F44C 7431812C -> KERNEL32.DLL
0309F7A4 72C47B2C -> com.apple.CFSocket.private
Call Stack (Method 1):
0309FC90 72B9E24C CoreFoundation.dll!CFDataGetBytes+0x60
0309FCA4 00000018
0309FD78 8A00008A
Call Stack (Method 2):
0309F798 74CBB9BC KERNELBASE.dll!RaiseException+0x58
0309F964 77393C94 ntdll.dll!RtlImageNtHeader+0xb10
0309F968 77393CC3 ntdll.dll!RtlImageNtHeader+0xb3f
0309FA30 773D71D5 ntdll.dll!WinSqmSetIfMaxDWORD+0x31
0309FA38 7738E38C ntdll.dll!RtlInitUnicodeString+0x164
0309FAAC 7738E023 ntdll.dll!RtlFreeHeap+0x7e
0309FAC4 7738E0F2 ntdll.dll!RtlAllocateHeap+0xac
0309FACC 74BA11E0 kernel32.dll!TlsGetValue
0309FAEC 76542E4D WS2_32.dll!htons+0xc2
0309FAFC 76546AD6 WS2_32.dll!__WSAFDIsSet+0x4c
0309FB10 7737F89C ntdll.dll!NtWaitForSingleObject
0309FB24 7737F8B1 ntdll.dll!NtWaitForSingleObject+0x15
0309FB28 747B6F0F mswsock.dll+0x6f0f
0309FB68 747B6D30 mswsock.dll+0x6d30
0309FBE8 7737FE36 ntdll.dll!NtDuplicateObject+0x12
0309FBFC 747B4200 mswsock.dll+0x4200
0309FC24 747B432A mswsock.dll+0x432a
0309FC3C 76542F7D WS2_32.dll!WahReferenceContextByHandle+0x5d
0309FC44 747D2F27 mswsock.dll!s_perror+0x1343
0309FC48 4AE4F9F8 icudt46.dll+0x14f9f8
0309FC54 76546A28 WS2_32.dll!select+0x9f
0309FC84 4AE4D670 icudt46.dll+0x14d670
0309FC94 72B9E24C CoreFoundation.dll!CFDataGetBytes+0x60
0309FCC4 76563912 WS2_32.dll!WahWriteLSPEvent+0x2ad
0309FCD4 72BC556F CoreFoundation.dll!CFSocketGetDefaultNameRegistryPortNumber+0x863
0309FCFC 773938BE ntdll.dll!RtlImageNtHeader+0x73a
0309FD04 7739389A ntdll.dll!RtlImageNtHeader+0x716
0309FDEC 77393492 ntdll.dll!RtlImageNtHeader+0x30e
0309FE0C 74BA14DD kernel32.dll!HeapFree+0x14
0309FE20 72C94C39 MSVCR80.dll!free+0xcd
0309FE2C 72C94C58 MSVCR80.dll!free+0xec
0309FE44 72D213D8 MSVCR80.dll!__badioinfo+0x40
0309FE4C 72C92C78 MSVCR80.dll!__set_flsgetvalue+0xd
0309FE60 72BE78AE CoreFoundation.dll!CFHashBytes+0x113
0309FE6C 72C929BB MSVCR80.dll!_endthreadex+0x3b
0309FE94 72C98CED MSVCR80.dll!__dllonexit+0x9d
0309FEA4 72C92A47 MSVCR80.dll!_endthreadex+0xc7
0309FEAC 74BA339A kernel32.dll!BaseThreadInitThunk+0x12
0309FEB8 77399EF2 ntdll.dll!RtlInitializeExceptionChain+0x63
0309FEF8 77399EC5 ntdll.dll!RtlInitializeExceptionChain+0x36
0309FEFC 72C929E1 MSVCR80.dll!_endthreadex+0x61
Processor Registers:
EAX 0309FC40
EBX 00C17538
ECX 00000004
EDX 00000000
ESI 00C116A0
EDI 00000000
EBP 0309FC90
ESP 0309FC40
EIP 74CBB9BC KERNELBASE.dll!RaiseException+0x58
GS 0000002B
FS 00000053
ES 0000002B
DS 0000002B
CS 00000023
SS 0000002B
EFlags 00000212
Modules List:
iTunesHelper.exe ; 01310000 - 0137A000 ; 0006A000 ; iTunes ; 10.6.1.7 ; 10.6.1.7 ; iTunesHelper ; Apple Inc. ; 421,736 ; 27/03/2012 06:09:24 ; C:\Program Files (x86)\iTunes\iTunesHelper.exe ;
ntdll.dll ; 77360000 - 774E0000 ; 00180000 ; Microsoft® Windows® Operating System ; 6.1.7600.16385 ; 6.1.7600.16385 (win7_rtm.090713-1255) ; NT Layer DLL ; Microsoft Corporation ; 1,292,080 ; 17/11/2011 08:38:39 ; C:\Windows\SysWOW64\ntdll.dll ;
kernel32.dll ; 74B90000 - 74CA0000 ; 00110000 ; Microsoft® Windows® Operating System ; 6.1.7600.16385 ; 6.1.7600.16385 (win7_rtm.090713-1255) ; Windows NT BASE API Client DLL ; Microsoft Corporation ; 1,114,112 ; 16/07/2011 07:24:22 ; C:\Windows\syswow64\kernel32.dll ;
KERNELBASE.dll ; 74CB0000 - 74CF6000 ; 00046000 ; Microsoft® Windows® Operating System ; 6.1.7600.16385 ; 6.1.7600.16385 (win7_rtm.090713-1255) ; Windows NT BASE API Client DLL ; Microsoft Corporation ; 272,384 ; 16/07/2011 07:24:22 ; C:\Windows\syswow64\KERNELBASE.dll ;
COMCTL32.dll ; 748C0000 - 74944000 ; 00084000 ; Microsoft® Windows® Operating System ; 6.1.7600.16385 ; 6.10 (win7_rtm.090713-1255) ; User Experience Controls Library ; Microsoft Corporation ; 530,432 ; 21/11/2010 06:24:09 ; C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7 601.17514_none_ec83dffa859149af\COMCTL32.dll ;
ADVAPI32.dll ; 74FB0000 - 75050000 ; 000A0000 ; Microsoft® Windows® Operating System ; 6.1.7600.16385 ; 6.1.7600.16385 (win7_rtm.090713-1255) ; Advanced Windows 32 Base API ; Microsoft Corporation ; 640,512 ; 21/11/2010 06:24:28 ; C:\Windows\syswow64\ADVAPI32.dll ;
msvcrt.dll ; 75560000 - 7560C000 ; 000AC000 ; Microsoft® Windows® Operating System ; 7.0.7601.17744 ; 7.0.7601.17744 (win7sp1_gdr.111215-1535) ; Windows NT CRT DLL ; Microsoft Corporation ; 690,688 ; 16/12/2011 10:52:58 ; C:\Windows\syswow64\msvcrt.dll ;
sechost.dll ; 74EF0000 - 74F09000 ; 00019000 ; Microsoft® Windows® Operating System ; 6.1.7600.16385 ; 6.1.7600.16385 (win7_rtm.090713-1255) ; Host for SCM/SDDL/LSA Lookup APIs ; Microsoft Corporation ; 92,160 ; 14/07/2009 04:16:13 ; C:\Windows\SysWOW64\sechost.dll ;
RPCRT4.dll ; 74AA0000 - 74B90000 ; 000F0000 ; Microsoft® Windows® Operating System ; 6.1.7600.16385 ; 6.1.7600.16385 (win7_rtm.090713-1255) ; Remote Procedure Call Runtime ; Microsoft Corporation ; 663,040 ; 21/11/2010 06:24:11 ; C:\Windows\syswow64\RPCRT4.dll ;
SspiCli.dll ; 74A40000 - 74AA0000 ; 00060000 ; Microsoft® Windows® Operating System ; 6.1.7601.17725 ; 6.1.7601.17725 (win7sp1_gdr.111116-1503) ; Security Support Provider Interface ; Microsoft Corporation ; 96,768 ; 17/11/2011 08:28:48 ; C:\Windows\syswow64\SspiCli.dll ;
CRYPTBASE.dll ; 74A30000 - 74A3C000 ; 0000C000 ; Microsoft® Windows® Operating System ; 6.1.7600.16385 ; 6.1.7600.16385 (win7_rtm.090713-1255) ; Base cryptographic API DLL ; Microsoft Corporation ; 36,864 ; 14/07/2009 04:15:07 ; C:\Windows\syswow64\CRYPTBASE.dll ;
GDI32.dll ; 74E50000 - 74EE0000 ; 00090000 ; Microsoft® Windows® Operating System ; 6.1.7601.17514 ; 6.1.7601.17514 (win7sp1_rtm.101119-1850) ; GDI Client DLL ; Microsoft Corporation ; 311,296 ; 21/11/2010 06:24:14 ; C:\Windows\syswow64\GDI32.dll ;
USER32.dll ; 75460000 - 75560000 ; 00100000 ; Microsoft® Windows® Operating System ; 6.1.7601.17514 ; 6.1.7601.17514 (win7sp1_rtm.101119-1850) ; Multi-User Windows USER API Client DLL ; Microsoft Corporation ; 833,024 ; 21/11/2010 06:24:20 ; C:\Windows\syswow64\USER32.dll ;
LPK.dll ; 74F10000 - 74F1A000 ; 0000A000 ; Microsoft® Windows® Operating System ; 6.1.7600.16385 ; 6.1.7600.16385 (win7_rtm.090713-1255) ; Language Pack ; Microsoft Corporation ; 25,600 ; 14/07/2009 04:11:23 ; C:\Windows\syswow64\LPK.dll ;
USP10.dll ; 74DB0000 - 74E4D000 ; 0009D000 ; Microsoft(R) Uniscribe Unicode script processor ; 1.0626.7601.17561 ; 1.0626.7601.17561 (win7sp1_gdr.110216-1502) ; Uniscribe Unicode script processor ; Microsoft Corporation ; 626,176 ; 27/08/2011 17:48:49 ; C:\Windows\syswow64\USP10.dll ;
SHLWAPI.dll ; 75610000 - 75667000 ; 00057000 ; Microsoft® Windows® Operating System ; 6.1.7600.16385 ; 6.1.7600.16385 (win7_rtm.090713-1255) ; Shell Light-weight Utility Library ; Microsoft Corporation ; 350,208 ; 21/11/2010 06:23:48 ; C:\Windows\syswow64\SHLWAPI.dll ;
IMM32.DLL ; 751F0000 - 75250000 ; 00060000 ; Microsoft® Windows® Operating System ; 6.1.7601.17514 ; 6.1.7601.17514 (win7sp1_rtm.101119-1850) ; Multi-User Windows IMM32 API Client DLL ; Microsoft Corporation ; 119,808 ; 21/11/2010 06:24:25 ; C:\Windows\system32\IMM32.DLL ;
MSCTF.dll ; 76970000 - 76A3C000 ; 000CC000 ; Microsoft® Windows® Operating System ; 6.1.7600.16385 ; 6.1.7600.16385 (win7_rtm.090713-1255) ; MSCTF Server DLL ; Microsoft Corporation ; 828,928 ; 14/07/2009 04:15:43 ; C:\Windows\syswow64\MSCTF.dll ;
a2hooks32.dll ; 72B40000 - 72B73000 ; 00033000 ; Emsisoft Anti-Malware ; 6.5 ; 6.5.0.101 ; Emsisoft Anti-Malware Behavior Blocker user mode hooks ; Emsisoft GmbH ; 196,560 ; 26/04/2012 10:09:00 ; C:\Program Files (x86)\Mamutu\a2hooks32.dll ;
iTunesHelper.dll ; 74340000 - 7436A000 ; 0002A000 ; iTunes ; 10.6.1.7 ; 10.6.1.7 ; iTunesHelper DLL ; Apple Inc. ; 156,520 ; 27/03/2012 06:09:22 ; C:\Program Files (x86)\iTunes\iTunesHelper.dll ;
CoreFoundation.dll ; 72B80000 - 72C89000 ; 00109000 ; CoreFoundation ; 1,630,16,0 ; 1,630,16,0 ; CoreFoundation ; Apple Inc. ; 1,075,048 ; 20/02/2012 22:28:36 ; C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreFoundation.dll ;
SHELL32.dll ; 758F0000 - 7653A000 ; 00C4A000 ; Microsoft® Windows® Operating System ; 6.1.7601.17514 ; 6.1.7601.17514 (win7sp1_rtm.101119-1850) ; Windows Shell Common Dll ; Microsoft Corporation ; 12,872,704 ; 04/01/2012 11:59:38 ; C:\Windows\syswow64\SHELL32.dll ;
MSVCR80.dll ; 72C90000 - 72D2B000 ; 0009B000 ; Microsoft® Visual Studio® 2005 ; 8.00.50727.6195 ; 8.00.50727.6195 ; Microsoft® C Runtime Library ; Microsoft Corporation ; 632,656 ; 03/11/2011 22:18:55 ; C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d 09154e044272b9a\MSVCR80.dll ;
WS2_32.dll ; 76540000 - 76575000 ; 00035000 ; Microsoft® Windows® Operating System ; 6.1.7600.16385 ; 6.1.7600.16385 (win7_rtm.090713-1255) ; Windows Socket 2.0 32-Bit DLL ; Microsoft Corporation ; 206,848 ; 21/11/2010 06:23:55 ; C:\Windows\syswow64\WS2_32.dll ;
NSI.dll ; 77330000 - 77336000 ; 00006000 ; Microsoft® Windows® Operating System ; 6.1.7600.16385 ; 6.1.7600.16385 (win7_rtm.090713-1255) ; NSI User-mode interface DLL ; Microsoft Corporation ; 8,704 ; 14/07/2009 04:16:11 ; C:\Windows\syswow64\NSI.dll ;
VERSION.dll ; 74950000 - 74959000 ; 00009000 ; Microsoft® Windows® Operating System ; 6.1.7600.16385 ; 6.1.7600.16385 (win7_rtm.090713-1255) ; Version Checking and File Installation Libraries ; Microsoft Corporation ; 21,504 ; 14/07/2009 04:16:17 ; C:\Windows\system32\VERSION.dll ;
pthreadVC2.dll ; 72D60000 - 72D70000 ; 00010000 ; ; 2, 7, 0, 11200 ; 2, 7, 0, 11200 ; POSIX Threads for Windows32 Library ; Open Source Software community project ; 53,608 ; 27/09/2011 08:22:42 ; C:\Program Files (x86)\Common Files\Apple\Apple Application Support\pthreadVC2.dll ;
WSOCK32.dll ; 747F0000 - 747F7000 ; 00007000 ; Microsoft® Windows® Operating System ; 6.1.7600.16385 ; 6.1.7600.16385 (win7_rtm.090713-1255) ; Windows Socket 32-Bit DLL ; Microsoft Corporation ; 15,360 ; 14/07/2009 04:16:20 ; C:\Windows\system32\WSOCK32.dll ;
objc.dll ; 72B20000 - 72B3D000 ; 0001D000 ; objc4 ; 1,435,16,11 ; 1,435,16,11 ; Objective-C Runtime Library ; Apple Inc. ; 124,776 ; 20/02/2012 22:28:44 ; C:\Program Files (x86)\Common Files\Apple\Apple Application Support\objc.dll ;
MSVCP80.dll ; 72D90000 - 72E17000 ; 00087000 ; Microsoft® Visual Studio® 2005 ; 8.00.50727.6195 ; 8.00.50727.6195 ; Microsoft® C++ Runtime Library ; Microsoft Corporation ; 554,832 ; 03/11/2011 22:18:55 ; C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d 09154e044272b9a\MSVCP80.dll ;
libdispatch.dll ; 72B10000 - 72B1E000 ; 0000E000 ; libdispatch ; 1,109,7,10 ; 1,109,7,10 ; Dispatch Runtime Library ; Apple Inc. ; 43,368 ; 20/02/2012 22:28:42 ; C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libdispatch.dll ;
WINMM.dll ; 72AD0000 - 72B02000 ; 00032000 ; Microsoft® Windows® Operating System ; 6.1.7600.16385 ; 6.1.7600.16385 (win7_rtm.090713-1255) ; MCI API DLL ; Microsoft Corporation ; 194,048 ; 21/11/2010 06:24:16 ; C:\Windows\system32\WINMM.dll ;
libicuin.dll ; 72990000 - 72ACA000 ; 0013A000 ; International Components for Unicode ; 4, 6, 1, 0 ; 4, 6, 1, 0 ; ICU I18N DLL ; The ICU Project ; 1,292,136 ; 27/09/2011 08:22:40 ; C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libicuin.dll ;
libicuuc.dll ; 728A0000 - 72983000 ; 000E3000 ; International Components for Unicode ; 4, 6, 1, 0 ; 4, 6, 1, 0 ; ICU Common DLL ; The ICU Project ; 923,496 ; 27/09/2011 08:22:40 ; C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libicuuc.dll ;
icudt46.dll ; 4AD00000 - 4BC8B000 ; 00F8B000 ; International Components for Unicode ; 4, 6, 1, 1200 ; 4, 6, 1, 1200 ; ICU Data DLL ; The ICU Project ; 16,303,976 ; 27/09/2011 08:22:38 ; C:\Program Files (x86)\Common Files\Apple\Apple Application Support\icudt46.dll ;
ASL.dll ; 72880000 - 72891000 ; 00011000 ; ; ; 36.0.0.10 ; ASL.dll ; Apple Inc. ; 75,624 ; 20/02/2012 22:28:32 ; C:\Program Files (x86)\Common Files\Apple\Apple Application Support\ASL.dll ;
SETUPAPI.dll ; 75050000 - 751ED000 ; 0019D000 ; Microsoft® Windows® Operating System ; 6.1.7600.16385 ; 6.1.7600.16385 (win7_rtm.090713-1255) ; Windows Setup API ; Microsoft Corporation ; 1,667,584 ; 21/11/2010 06:23:51 ; C:\Windows\syswow64\SETUPAPI.dll ;
CFGMGR32.dll ; 76A70000 - 76A97000 ; 00027000 ; Microsoft® Windows® Operating System ; 6.1.7601.17621 ; 6.1.7601.17621 (win7sp1_gdr.110523-2108) ; Configuration Manager DLL ; Microsoft Corporation ; 145,920 ; 24/05/2011 13:39:38 ; C:\Windows\syswow64\CFGMGR32.dll ;
OLEAUT32.dll ; 768E0000 - 7696F000 ; 0008F000 ; ; 6.1.7601.17676 ; 6.1.7601.17676 ; ; Microsoft Corporation ; 571,904 ; 27/08/2011 07:26:27 ; C:\Windows\syswow64\OLEAUT32.dll ;
ole32.dll ; 75790000 - 758EC000 ; 0015C000 ; Microsoft® Windows® Operating System ; 6.1.7600.16385 ; 6.1.7600.16385 (win7_rtm.090713-1255) ; Microsoft OLE for Windows ; Microsoft Corporation ; 1,414,144 ; 21/11/2010 06:24:01 ; C:\Windows\syswow64\ole32.dll ;
DEVOBJ.dll ; 74D90000 - 74DA2000 ; 00012000 ; Microsoft® Windows® Operating System ; 6.1.7601.17621 ; 6.1.7601.17621 (win7sp1_gdr.110523-2108) ; Device Information Set DLL ; Microsoft Corporation ; 64,512 ; 24/05/2011 13:40:05 ; C:\Windows\syswow64\DEVOBJ.dll ;
iTunesHelperLocalized.DLL ; 74330000 - 7433E000 ; 0000E000 ; iTunes ; 10.6.1.7 ; 10.6.1.7 ; iTunesHelper Resource Library ; Apple Inc. ; 49,512 ; 27/03/2012 06:09:24 ; C:\Program Files (x86)\iTunes\iTunesHelper.Resources\en.lproj\iTunesHelperLocalized.DLL ;
iTunesHelper.DLL ; 74310000 - 7431E000 ; 0000E000 ; iTunes ; 10.6.1.7 ; 10.6.1.7 ; iTunesHelper Resource Library ; Apple Inc. ; 48,488 ; 27/03/2012 06:09:24 ; C:\Program Files (x86)\iTunes\iTunesHelper.Resources\iTunesHelper.DLL ;
WINTRUST.dll ; 76A40000 - 76A6D000 ; 0002D000 ; Microsoft® Windows® Operating System ; 6.1.7601.17787 ; 6.1.7601.17787 (win7sp1_gdr.120229-1502) ; Microsoft Trust Verification APIs ; Microsoft Corporation ; 172,544 ; 01/03/2012 08:37:41 ; C:\Windows\syswow64\WINTRUST.dll ;
CRYPT32.dll ; 76580000 - 7669D000 ; 0011D000 ; Microsoft® Windows® Operating System ; 6.1.7600.16385 ; 6.1.7600.16385 (win7_rtm.090713-1255) ; Crypto API32 ; Microsoft Corporation ; 1,154,048 ; 21/11/2010 06:23:59 ; C:\Windows\syswow64\CRYPT32.dll ;
MSASN1.dll ; 74EE0000 - 74EEC000 ; 0000C000 ; Microsoft® Windows® Operating System ; 6.1.7601.17514 ; 6.1.7601.17514 (win7sp1_rtm.101119-1850) ; ASN.1 Runtime APIs ; Microsoft Corporation ; 34,304 ; 21/11/2010 06:23:48 ; C:\Windows\syswow64\MSASN1.dll ;
iTunesMobileDevice.dll ; 70050000 - 7019F000 ; 0014F000 ; iTunesMobileDevice ; 8.4 ; 507.7.0.1 ; iTunesMobileDevice ; Apple Inc. ; 1,361,768 ; 27/02/2012 01:16:06 ; C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\iTunesMobileDevice.dll ;
zlib1.dll ; 72750000 - 72764000 ; 00014000 ; zlib ; 1.2.5 ; 1.2.5 ; zlib data compression library ; ; 87,912 ; 27/09/2011 08:23:00 ; C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll ;
CFNetwork.dll ; 724F0000 - 72750000 ; 00260000 ; CFNetwork ; 1, 520, 2, 6 ; 1, 520, 2, 6 ; CFNetwork ; Apple, Inc. ; 2,463,592 ; 27/09/2011 08:22:28 ; C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CFNetwork.dll ;
iphlpapi.dll ; 731E0000 - 731FC000 ; 0001C000 ; Microsoft® Windows® Operating System ; 6.1.7600.16385 ; 6.1.7600.16385 (win7_rtm.090713-1255) ; IP Helper API ; Microsoft Corporation ; 103,936 ; 21/11/2010 06:24:32 ; C:\Windows\system32\iphlpapi.dll ;
WINNSI.DLL ; 731D0000 - 731D7000 ; 00007000 ; Microsoft® Windows® Operating System ; 6.1.7600.16385 ; 6.1.7600.16385 (win7_rtm.090713-1255) ; Network Store Information RPC interface ; Microsoft Corporation ; 16,896 ; 14/07/2009 04:16:19 ; C:\Windows\system32\WINNSI.DLL ;
WININET.dll ; 75670000 - 7578B000 ; 0011B000 ; Windows® Internet Explorer ; 9.00.8112.16421 ; 9.00.8112.16421 (WIN7_IE9_RTM.110308-0330) ; Internet Extensions for Win32 ; Microsoft Corporation ; 1,127,424 ; 28/02/2012 04:11:07 ; C:\Windows\syswow64\WININET.dll ;
Normaliz.dll ; 74D00000 - 74D03000 ; 00003000 ; Microsoft® Windows® Operating System ; 6.1.7600.16385 ; 6.1.7600.16385 (win7_rtm.090713-1255) ; Unicode Normalization DLL ; Microsoft Corporation ; 2,048 ; 14/07/2009 04:09:00 ; C:\Windows\syswow64\Normaliz.dll ;
iertutil.dll ; 75250000 - 75408000 ; 001B8000 ; Windows® Internet Explorer ; 9.00.8112.16443 ; 9.00.8112.16443 (WIN7_IE9_GDR.120227-1545) ; Run time utility for Internet Explorer ; Microsoft Corporation ; 1,792,000 ; 28/02/2012 04:04:32 ; C:\Windows\syswow64\iertutil.dll ;
urlmon.dll ; 76730000 - 76841000 ; 00111000 ; Windows® Internet Explorer ; 9.00.8112.16421 ; 9.00.8112.16421 (WIN7_IE9_RTM.110308-0330) ; OLE32 Extensions for Win32 ; Microsoft Corporation ; 1,103,360 ; 28/02/2012 04:12:01 ; C:\Windows\syswow64\urlmon.dll ;
SQLite3.dll ; 72480000 - 724EF000 ; 0006F000 ; SQLite3 ; 3.7.5 (111) ; 3.7.5 (111) ; SQLite3 Dynamic Link Library ; Apple Inc. ; 456,552 ; 27/09/2011 08:22:42 ; C:\Program Files (x86)\Common Files\Apple\Apple Application Support\SQLite3.dll ;
libxml2.dll ; 72340000 - 72473000 ; 00133000 ; libxml2.dll ; 21.13 ; 21.13 ; libxml2 ; ; 1,242,472 ; 27/09/2011 08:22:40 ; C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll ;
dnssd.dll ; 72820000 - 72835000 ; 00015000 ; Bonjour ; 3,0,0,10 ; 3,0,0,10 ; Bonjour Client Library ; Apple Inc. ; 73,064 ; 31/08/2011 00:05:04 ; C:\Windows\system32\dnssd.dll ;
profapi.dll ; 72D30000 - 72D3B000 ; 0000B000 ; Microsoft® Windows® Operating System ; 6.1.7600.16385 ; 6.1.7600.16385 (win7_rtm.090713-1255) ; User Profile Basic API ; Microsoft Corporation ; 31,744 ; 14/07/2009 04:16:12 ; C:\Windows\system32\profapi.dll ;
mswsock.dll ; 747B0000 - 747EC000 ; 0003C000 ; Microsoft® Windows® Operating System ; 6.1.7600.16385 ; 6.1.7600.16385 (win7_rtm.090713-1255) ; Microsoft Windows Sockets 2.0 Service Provider ; Microsoft Corporation ; 232,448 ; 21/11/2010 06:24:09 ; C:\Windows\system32\mswsock.dll ;
wshtcpip.dll ; 72810000 - 72815000 ; 00005000 ; Microsoft® Windows® Operating System ; 6.1.7600.16385 ; 6.1.7600.16385 (win7_rtm.090713-1255) ; Winsock2 Helper DLL (TL/IPv4) ; Microsoft Corporation ; 9,216 ; 14/07/2009 04:16:20 ; C:\Windows\System32\wshtcpip.dll ;
Wtsapi32.dll ; 747A0000 - 747AD000 ; 0000D000 ; Microsoft® Windows® Operating System ; 6.1.7601.17514 ; 6.1.7601.17514 (win7sp1_rtm.101119-1850) ; Windows Remote Desktop Session Host Server SDK APIs ; Microsoft Corporation ; 40,448 ; 21/11/2010 06:23:54 ; C:\Windows\system32\Wtsapi32.dll ;
WINSTA.dll ; 73050000 - 73079000 ; 00029000 ; Microsoft® Windows® Operating System ; 6.1.7601.17514 ; 6.1.7601.17514 (win7sp1_rtm.101119-1850) ; Winstation Library ; Microsoft Corporation ; 156,672 ; 21/11/2010 06:23:55 ; C:\Windows\system32\WINSTA.dll ;
CLBCatQ.DLL ; 766A0000 - 76723000 ; 00083000 ; Microsoft® Windows® Operating System ; 6.1.7600.16385 ; 2001.12.8530.16385 (win7_rtm.090713-1255) ; COM+ Configuration Catalog ; Microsoft Corporation ; 522,240 ; 14/07/2009 04:15:03 ; C:\Windows\syswow64\CLBCatQ.DLL ;
CRYPTSP.dll ; 732E0000 - 732F6000 ; 00016000 ; Microsoft® Windows® Operating System ; 6.1.7600.16385 ; 6.1.7600.16385 (win7_rtm.090713-1255) ; Cryptographic Service Provider API ; Microsoft Corporation ; 78,848 ; 14/07/2009 04:15:07 ; C:\Windows\system32\CRYPTSP.dll ;
rsaenh.dll ; 732A0000 - 732DB000 ; 0003B000 ; Microsoft® Windows® Operating System ; 6.1.7600.16385 ; 6.1.7600.16385 (win7_rtm.090713-1255) ; Microsoft Enhanced Cryptographic Provider ; Microsoft Corporation ; 242,936 ; 14/07/2009 04:17:54 ; C:\Windows\system32\rsaenh.dll ;
RpcRtRemote.dll ; 72E50000 - 72E5E000 ; 0000E000 ; Microsoft® Windows® Operating System ; 6.1.7601.17514 ; 6.1.7601.17514 (win7sp1_rtm.101119-1850) ; Remote RPC Extension ; Microsoft Corporation ; 46,080 ; 21/11/2010 06:24:14 ; C:\Windows\system32\RpcRtRemote.dll ;
SXS.DLL ; 6F850000 - 6F8AF000 ; 0005F000 ; Microsoft® Windows® Operating System ; 6.1.7600.16385 ; 6.1.7600.16385 (win7_rtm.090713-1255) ; Fusion 2.5 ; Microsoft Corporation ; 380,416 ; 21/11/2010 06:24:16 ; C:\Windows\system32\SXS.DLL ;
All Threads:
4632 ; iTunesHelper.exe+0x1751 ; 002D0000 ; 002C6000 ; 0000A000 ; 621 ; WrUserRequest ; 8 ; 10 ; 18/05/2012 18:52:27 ; 00:00:00.046 ; 00:00:00.031 ;
736 ; MSVCR80.dll!_endthreadex+0x61 ; 00E50000 ; 00E4E000 ; 00002000 ; 3 ; UserRequest ; 8 ; 9 ; 18/05/2012 18:52:27 ; 00:00:00.000 ; 00:00:00.000 ;
4916 ; iTunesHelper.dll!_iTunesHelperMainEntryPoint@16+0x8ea6 ; 02B60000 ; 02B5F000 ; 00001000 ; 4,050 ; UserRequest ; 8 ; 8 ; 18/05/2012 18:52:27 ; 00:00:00.000 ; 00:00:00.000 ;
5184 ; iTunesHelper.dll!_iTunesHelperMainEntryPoint@16+0x8ea6 ; 02CD0000 ; 02CCE000 ; 00002000 ; 1,036 ; WrUserRequest ; 8 ; 10 ; 18/05/2012 18:52:28 ; 00:00:00.000 ; 00:00:00.000 ;
5600 ; MSVCR80.dll!_endthreadex+0x61 ; 030A0000 ; 0309F000 ; 00001000 ; 4 ; UserRequest ; 8 ; 9 ; 18/05/2012 18:52:31 ; 00:00:00.000 ; 00:00:00.000 ;
5708 ; MSVCR80.dll!_endthreadex+0x61 ; 033A0000 ; 0339E000 ; 00002000 ; 5 ; UserRequest ; 8 ; 8 ; 18/05/2012 18:52:32 ; 00:00:00.000 ; 00:00:00.000 ;
5752 ; iTunesMobileDevice.dll!AMRestoreCreatePathsForBundle+0x4730 ; 03590000 ; 0358E000 ; 00002000 ; 1,059 ; WrUserRequest ; 8 ; 10 ; 18/05/2012 18:52:32 ; 00:00:00.000 ; 00:00:00.015 ;
5784 ; ntdll.dll!RtlMoveMemory+0x5a5 ; 036A0000 ; 0369F000 ; 00001000 ; 6 ; UserRequest ; 8 ; 9 ; 18/05/2012 18:52:32 ; 00:00:00.000 ; 00:00:00.000 ;
3808 ; iTunesHelper.dll!_iTunesHelperMainEntryPoint@16+0xcc0 ; 03D30000 ; 03D2E000 ; 00002000 ; 5 ; UserRequest ; 8 ; 8 ; 18/05/2012 18:52:36 ; 00:00:00.000 ; 00:00:00.000 ;
3400 ; ntdll.dll!TpCallbackIndependent+0x238 ; 03F10000 ; 03F0E000 ; 00002000 ; 35 ; WrQueue ; 8 ; 8 ; 18/05/2012 18:54:38 ; 00:00:00.000 ; 00:00:00.000 ;
Any idea how to fix this ?
I dont have a Logitech keyboard nor anything Logitech installed on my PC. However, this thread did send me looking and my fix was as follows:
go to Edit > Preferences > Advanced and uncheck "Enable Full Keyboard Navigation" at the bottom.
By the way, Microsoft Laser Wirelss Mouse and Keyboard
Thanks for the point in right direction danddn2003
p.s. I dont have any issues with it on my Mac, serves me right for using Windows
Similar Messages
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I am trying to open my iTunes on a Windows XP laptop and get the error message 42404 "iTunes application could not be opened. Please repair or reinstall QuickTime". I did that and it did not help. Any ideas?
Let's see if a more rigorous uninstall/reinstall procedure gets us past that, nancy. See the following troubleshooting document:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP -
Need help? Some of my Ipods are not recognized by Itunes with my Windows 8 PC. (Ipod Nano 4th gen and Ipod Nano 6th gen), but on my Windows 7 PC, they work fine. My Ipod 3rd gen and Ipod shuffle work both on Windows 8 and 7 PC's. On the non-working Ipods, the Device sync test says "No device found". Already performed all of the Ipod device troubleshooting including reload Itunes, stop start Ipod device, changed drive letter...
any help is appreciated. Chris4sailHello there, chris4sail.
The following Knowledge Base article offers up some great step-by-step instructions on troubleshooting your iPod not being recognized in iTunes:
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I cannot update my ipad2 to ios5. Updating through iTunes on pc Windows Vista, Error message reads "cannot connect to iPad Software Update Server. Tried resetting network settings, still not connecting. Tried updating iTunes, still not connecting.
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Cheers, Tom -
cant download itunes 10 using windows vista erroe about installation of assembly
These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.
Go into your Windows update and try to check for new updates. If updates install, stock up on the ones you're behind on, restarting the PC if requested to do so. After the restart, try installing iTunes again. Does it go through this time for you?
If windows updates fail to install, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you? (For example, 8007000B.) -
I recently transferred itunes library from windows XP PC to new Windows 7 PC. The transfer was successful, however when I plug my 3rd gen Ipod Nano into the new PC, the Ipod icon appears along with the music, playlists, etc. The songs are shown but are 'grayed out' and wont play or sync.The 'Devices & Printers' window in new PC shows icon for Ipod driver & is OK. The icon for the Ipod appears but depicts a delta shaped warning icon that states that the Ipod is'not operating properly'. Tried troubleshooting. The troubleshooting message states the the Ipod is 'disconnecting'. Can you help me with this problem?
Then, I dropped the entire itunes file from the old PC (XP) into an empty external drive.
That "itunes file from the old PC"? Is that the iTunes folder, from the old PC, that was in the user home folder's Music folder?
All of the library, playlists, etc. from the ipod as they always have been are shown, by they are 'grayed out' and will not open or play.
That's on the iPod, correct? Are all of your old playlists in iTunes, from the old PC, still there in iTunes on the new PC? Are the songs in iTunes still playable?
This document provides the steps to transfer a complete iTunes library between two computers. See the section called External drive.
iTunes: How to move your music to a new computer - Apple Support
There are many steps, but this is a summary. (1) On the old PC, consolidate all of your iTunes data into the iTunes folder. (2) Copy this iTunes folder to the external drive. (3) On the new PC (that has iTunes installed but NOT running), replace its existing iTunes folder with the one from the old PC (on the external drive). When you run iTunes, it uses the iTunes folder from the old PC, and it should look like iTunes on the old PC (with all the playlists, ratings, play count, etc.), and your iPod will see the iTunes library as the same iTunes library (because it is the same library).
If you did something different, and the old PC is still accessible, you may want to try it using the method from the linked document. -
Lost all Playlists in MAC iTunes AFTER Upgrading Windows iTunes to v.10.7 (via Parallels) - HELP!
I HAVE iTUNES v 10.6x installed on my Macbook Pro - been using for quite awhile without issues. All Updates to iTunes have gone just fine. I also use Parallels Desktop with Windows XP Pro installed on it and within that Windows installation on this Mac, I have installed many software programs -- all okay for over 3 years - no real issues. I also have installed iTunes in the Windows, but never really used the Preferences of iTunes to use its Advanced settings to change the location of the Library to the same location of the Mac's iTunes -- the Library is on an external HD. The use of iTunes in Windows was never really used because I never had the right location of the Library set in Preferences.
About 5 days ago, while in Windows XP, I got an Apple Software Upgrade Notice that a new version of iTunes was available for download -- Version 10.7. Not thinking about it then, I told myself that when I finished upgrading inside Windows that I would exit Windows and while in Macbook Pro's OS X 10.5.8, i just knew there would be an Apple Software Update Notice to also update my Mac's iTunes to version 10.7 also. That's what I planned to do while still in Windows. While installing the update to version 10.7 within Windows, I thought I'd try to set the proper location for the Library file using iTunes' Preferences and Advance Tab. I finished the upgrade to 10.7, went into Preferences and Advanced Tab and did just that and set the correct location on the external harddisk then tried to play songs using my Windows XP's upgraded iTunes. IT WORKED JUST FINE.
I now exited from Windows and went back to straight Macbook Pro OS X 10.5.8 and tried to check for this upgrade for iTunes from 10.6x to 10.7 by going to the Apple Website and downloaded this from there. When I then attempted to install the downloaded 10.7 (to replace/update my 10.6x) it would not install because my OS X 10.5.8 is not useable for the new 10.7. Okay, I'd just use my tried and true version 10.6x. WRONG!!!!!
When I attempted to open my iTunes on the Mac, it would open, but all my normal screen views were gone -- NO PLAYLISTS WHATSOEVER. The Music folder (the Library?) was fine but all songs had the infamous "!" MARK next to each and every song -- not playable. So, remembering the Library location setting in Preferences was the way to "reset" iTunes so the Library would be recognized and useable, I went into Preferences and reset the Library to the proper and same location as it always had been (and, where I had just previously set the Windows' iTunes to). Now the "!" marks were gone and each song in the Music Folder played just fine. BUT, NO PLAYLISTS WHATSOEVER. ALL MY ORGANIZATION EFFORTS FOR YEARS WAS GONE!!!
My thoughts are that the Windows iTunes upgrade to 10.7 changed some key iTunes files common to both operating systems on the Macbook Pro, Parallels Desktop, and Windows XP installation -- some Windows iTunes program files are kept and store in the same default location as the Mac's and on the internal hard drive of the Mac.
Because, in further researching this problem, I found that the "iTUNES LIBRARY.itl" file located on the Mac's hard drive had, in fact, been changed by the Windows iTunes upgrade to 10.7!!!!!! THOSE CHANGES "CORRUPTED" THIS FILE TO USE IN THE MAC iTUNES PROGRAM AND THE PLAYLISTS ARE GONE. I also use this software in this effort: PARALLELS DESKTOP VER 7.X, FULLY UPDATED WINDOWS XP PRO, FULLY UPDATE AS MUCH AS APPLE HAS PROVIDED TO MY OS X 10.5.8 (I CAN'T UPGRADE TO LION), AND OF COURSE iTUNES 10.6x.
THEREFORE, WHAT EXACTLY SHOULD/COULD I DO TO GET THE PLAYLISTS BACK INTO MY MAC OS X 10.5.8 iTUNES? I DON'T CARE TO USE THE WINDOWS iTUNES ANYMORE -- I'LL JUST STAY WITH MY MAC'S. PLEASE HELP!!! THANK YOU.
LARRY HAMILTONOk, now main problem is with Apps only.. problem is with msg. Iphone is sync with other library, do you want replace apps on this Iphone ??
I already took all my apps to the computer...
So... I need just sync Iphone with this new library and do not remove any app from Iphone...
how to do it please? -
I cannot install itunes on my windows 8 computer. I get the message that the app cannot run on my computer.
Hi mlheidt,
If you are having trouble installing iTunes on your Windows 8 computer you may want to use the following article to help you get it up and running -
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Thanks for using Apple Support Communities.
Best,
Brett L -
I have followed the instructions on the apple support pages and still cannot get my phone to work. It continues to show the iTunes USB picture and is not recognised on my iTunes on the windows PC. When I connect the phone to my iMac it shows no data and says I can restore to factory setting. However if I do this will all my data be erased? How do I get my phone and data back? I have saved most of the photos that were on the phone but all my contact details and messages are stored and I really need to get them back! Would have limited memory on the phone when trying to update caused this problem?
C Mawle wrote:
Thanks. I have followed all the instructions as recommended and nothing has worked so it looks like the restore/update may have been interrupted - would loss of internet connection do this?
Yes it would, possibly even brick it.
Have successfully connected my ipod nano with iTunes so looks like the device driver is working.
Can I use my ipod nano USB connector to check?
It is not much help to you, since the device that you need still not recognized.
Anyway looks like I may have to swallow the loss of data. Have set-up a call for tomorrow with Apple support so will wait until after this before doing the factory restore!
Good luck, but if you expect miracle from that call good luck again. -
iTunes Store for Windows. Everytime I try an access the iTunes Store it takes really long to connect and then it says iTunes store cannot be access. I think I am up to date with iTunes Verison, I Have 11.0.2.26 but no matter what I try it does not connect. HELP Please???
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
I have some dts cd's that I want to import into itunes on a windows pc and then play back on my apple tv 3 (i think its 3, about 9 months old) to listen to through my onkyo amp via hdmi as dts, when I play back I just get white noise. I have seen lots of old posts which go on about converting files but am wondering wherher at the current time with the latest versions of itunes and apple tv whether this should by now be a virtual play out of the box solution.
I have tried connecting my atv to the amp by optical cable but that didnt produce anything better and am assuming that a hdmi cable should be able to reproduce everything an optical cable does.
Is this something I should be able to achieve without having to recode the files?
Tracks are imported to itunes as apple lossless, have tried setting the atv audio settings to auto and 16 bit, neither works yet I was told some time ago by an apple rep that the atv shoud be able to handle any type of audio as it just passes it to the amp to decode. I am not stupid but not that technical when it comes to audio and bitrates etc so any explaination would be appreciated.
Thanks in advance for any helpWilly, the procdedure you describe works perfectly for AppleTV G1. In fact, I frequently play DTS music discs ripped to my iTunes library as Apple Lossless (ALAC) and synched to the ATV. What happens is that, as far as iTunes and the ATV are concerned, a conventional stereo 16/44 audio file is being played; however my reciever detects the DTS data stream, and instead of outputting static, it decodes the 5.1 channels correctly. This process parallels the way DTS discs were designed to be played back: a conventional CD player is connceted, via digital out, to a DTS-aware reciever/pre-amp and the two channels of static are recognized as 6 channels of DTS-encoded audio.
However this process will only work if the player (CD, ATV, PC, etc.) sends a "bit-perfect" 16 bit/44.1 khz data stream to the decoding device. In the case of ATV G2 and G3, as has been discussed elsewhere, the unit resmaples all audio - including 16/44 PCM (Redbook CD) - to 16/48. While this is not a big deal for conventional audio CDs, MP3s, and AAC files, it mangles the fragile DTS datastream and renders it undecodable. The resulting static that you hear is just like the static you would hear if you played a DTS CD on a non-DTS capable system.
Sadly, I'm not aware of any easy way around this. You could use a program like Foobar (and the DTS plugin) to convert your DTS CDs to 6-ch .wav or .flac file. From there you could transcode the file to AC-3 and then mux it into a video container that ATV supports. You may need add a dummy video track, for iTunes/AppleTV to be ok with the file, though I'm not sure. This may be a lot of work.
Sorry for the bad news. I wish that the iTunes/ATV ecosystem had better multi-channel audio support.
Steven -
I have been using itunes on my windows 64 bit laptop for years but since downloading the latest itunes 10.7 update whenever I opened itunes the error message 'A required itunes component is not installed. Please reinstall itunes (-42404)'
Itunes would still load and play music in my library and I could still sync my ipod but when loading a CD itunes would not recognise the album/tracks and I would need to type them manualing after uploading.
I have just bought the new iphone5 and went to sync the phone with itunes. itunes recognises the iphone when plugged in via the usb port or when wi fi is turned on but itunes will not allow the phone to sync.
I spent over an hour the other morning speaking to apple customer support and have ensured I have administer right and that UAC is turned off.
I was taken through msconfigure and adjusted the startup tab but still no joy.
In the end I was e-mailed instructions on how to uninstall and then reinstall itunes and component parts.
Now that I've uninstalled itunes when I try reinstalling I get the following messages during the download.
The 1st message is;
'The installer has insufficient privileges to modify this file C:\Program Files (x86)\Common Files\Apple\Apple Application Support\Web kit.resources\inspector\Images\Spinner Inactive Selected.gif.'
When I click ok the next message that appears sometime later during the install is;
Service 'Apple Mobile Device' (Apple Mobile Device) Failed to start Verify that you have sufficient privileges to start system services.
The options I have are to abort, retry or ignore. If I retry the same message comes back and if I abort or ignore the download continues and I then get the following message:
'Apple Application Support was not found. Apple Application Support is required to run itunes Helper. Please uninstall itunes, then reinstall itunes again. Error 2'
After attempting to reinstall itunes only some components were installed however itunes would not open.
It would appear many people have experienced problems with this latest download!'The installer has insufficient privileges to modify this file C:\Program Files (x86)\Common Files\Apple\Apple Application Support\Web kit.resources\inspector\Images\Spinner Inactive Selected.gif.'
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards? -
When installing itunes on my windows XP I get an error message "Service Apple Mobile Device"
When installing iTunes on my Windows XP I get an error message "Service Apple Mobile Device (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services". I don't know what this means and I do not know how to resolve it. Can you advise please?
Solving the iTunes Installation Problems in Windows
1. Apple has posted their solution here: iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue.
2. If the Apple article does not fully resolve the problem for you, then try Troubleshooting issues with iTunes for Windows updates - MSVCR80.
iTunes 11.1.4 for Windows- Tips for Unable to install or open -
I have installed iTunes on my Windows computer (XP sp2) but not in any way iTunes will start
I have installed iTunes on my Windows computer (XP pro sp2 x32) but not in any way iTunes will start when new iPad 4 is usb connected with computer
what can be wrong?I recommend you do as LexSchellings and I are telling you to do. If you have uninstalled iTunes and the reinstalled it from Apple's website and it still does not work, you will have to contact the Apple Technical Support section for them to guide you through steps to try and get it working.
The US Contact Page is here: http://www.apple.com/contact/
The UK Contact Page is here: http://www.apple.com/uk/contact/ -
ITunes error 7 (windows 127) VideoToolbox.dll
I have uninstalled, reinstalled, tried installing the videotoolbox.dll file seperately, and looked up just about everything i can find but nothing matches my exact problem or fixes it. When I try to open itunes i get 2 error messages. The first reads:
"The procedure entry point kVTCompressionPropertyKey_ThrottleForBackground could not be located in the dynamic link library VideoToolbox.dll"
After I click ok I get another pop up saying:
"iTunes was not installed correctly. Please reinstall iTunes
Error 7 (Windows error 127)"
Can anyone help me fix this?
Thank you
P.S. I am running Windows 7 64-bitSee iTunes launch errors caused by iAdCore.dll.
Review the rest of the user tip if required.
tt2
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