ITunes Inexplicably Shuts Down (Anyone Else?).....

For the past few weeks my iTunes has inexplicably shut down. Most times, I can get it going after 2 or 3 start-ups to the point where I can download off of a CD or get the updates for my podcasts.
However, I cannot get to the Music Store or the Podcast center without the entire window shutting off. I haven't been able to browse at all since this began.
Has this happened to anyone else? Does it at all sound familiar? I'm not sure if there is an infection in the file or something else on my PC that causes it. I have the latest update available and my OS is XP.
If anyone has any ideas I would greatly appreciate it.

hi Crazymeg32!
The Error signature is
AppName:itunes.exe
AppVer:6.0.4.2
ModName:quicktime.qts
ModVer:7.0.4.80
Offset:00150810
okay, you definitely are not getting the version of this problem associated with iTunes 6.0.2.23.
let's try getting a crash log to the Discussions Hosts, so they can throw it over the fence to the Apple engineers, so they can have a look at it.
Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"
prior to collecting the itunes crash log, delete any existing crash logs in there. (we want to make sure we send the correct crash log.)
plug the ipod in, collect the crash log, and send it to a Discussions Host
in the email:
(1) let them know the precise version number of itunes that you're using. (go into your "Help > About iTunes" to doublecheck.)
(2) let them know the precise version of the ipod updater you're using, the precise version of the ipod software on your ipod, and your precise model of ipod.
iPod: How to find software version
Identifying different iPod models
(3) include the URL to this thread so that whoever gets the email has some context, but also explicitly mention that you're getting this when you plug in the ipod.
love, b

Similar Messages

Accessing iTunes Store keeps causing my iTunes to shut down on PC

I have just installed an upgrade on my PC to Windows 8.1. While iTunes seems to be working, when I click on the Store menu it causes iTunes to shut down. I can access iTunes on my devices. Is anyone else having this problem? I've also tried reinstalling iTunes on my PC but it is not resolving the issue.

See this article for 2 solutions:
http://reviews.cnet.com/8301-19512_7-10363965-233.html?part=rss&tag=feed&subj=iP honeAtlas

Itunes is shutting down on my computer

For the past few weeks, since I got my ipod touch, whenever I add 2 or 3 songs, or try to edit songs in itunes, it shuts down with the message "itunes has encountered a problem and needs to close." How can I fix this. I ran a diagnostic test, and it came back good. When I had my nano, this never happened. Please point me in the right direction.

Can anyone help?

My itunes keeps shutting down with an windows error

My itunes keeps shutting down with a windows error everytime i try to convert someting to AAC.

Im having the same issue. It starts up shutsdown and pops up an error has occured message. I have uninstalled and reinstalled it 3 times and even downloaded the Quicktime and ITunes seperately. But the same message appears everytime. I did discover that it was the Quick time messing up though... so uh this might not help but maybe someone else know something about the Quicktime problem.

My iTunes keeps shutting down after i plug in my iPod

My iTunes keeps shutting down after i plug in my iPod. First it just wouldn't open but now it finds my iPod and then shuts down, it closes it's self. can anyone help?

The five R's don't work because I don't have enough time to restore iPod before it shutsdown, and reinstalling iTunes didn't solve it either.

When I try to sync my iPad and iPhone it will get within the last 3 pictures then stop giving me an APPCRASH error message. Then iTunes will shut down. No matter what I do to increase or decrease the number of pictures it always stops 3rd from the last.

When I try to sync my iPad and iPhone it will get within the last 3 pictures then stop giving me an APPCRASH error message. Then iTunes will shut down. No matter what I do to increase or decrease the number of pictures it always stops 3rd from the last.
Problem Event Name:             APPCRASH
Application Name:                  iTunes.exe
Application Version:               10.4.0.80
Application Timestamp:          4e262cfr
Fault Module Name:               QuickTime.qts
Fault Module Version:             7.70.80.34
Exception Code:                     c0000005
Exception Offset:                    00146b30
OS Version                                                            1033
Locale ID:
Additional Information 1:          0a9e
Additional Information 2:          0a9e372d3b4ad19135b953a78882e789
Additional Information 3:          0a9e
Additional Information4:          0a9e372d3b4ad19135b953a78882e789
Any assistance I can get will be greatly appreciated.

Thank you iTunes for fixing the problem of downloading my pictures to my iPad and iPhone with the update 10.5.0.142

ITunes keeps shutting down when I open it up. The message says iTunes has stopped working. A problem has caused the program to stop working correctly. Windows will close the program and notify you if a solutions is found.

iTunes keeps shutting down when I open it up. The message says iTunes has stopped working. A problem has caused the program to stop working correctly. Windows will close the program and notify you if a solutions is found.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried something like the above then try opening iTunes in safe mode (press and hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud Purchases. You may find that iTunes opens normally now.
tt2

After updating to iOS 8.0.2 the App Store and iTunes have disappeared, is anyone else having this problem? Help please!

After updating to iOS 8.0.2 the App Store and iTunes have disappeared, is anyone else having this problem? Help please!

Well, if they have truly disappeared then something is really messed up. For really messed up stuff, you need to set it to factory default condition, and then afterwards, restore it from your backup.
Back up and Restore your iOS Device with iCloud or iTunes
http://support.apple.com/kb/ht1766
iTunes: About iOS Backups
http://support.apple.com/kb/ht4946
Use iTunes to Restore your iOS Device to Factory Settings
http://support.apple.com/kb/ht1414

Every time I try to turn on Genius in iTunes, iTunes get shut down - I'm using a Windows 7 pc with iTunes 10.5.1

Every time I try to turn on Genius in iTunes, iTunes get shut down - I'm using a Windows 7 pc with iTunes 10.5.1.
It started after I bought a new PC, everything worked fine at the old one.

Try updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
http://www.apple.com/itunes/download/

Itunes randomly shuts down while updating ipod

After i plug in my Video Ipod to my computer, Itunes recognizes it and begins to Update. After around 20-30 seconds of "updating" A window pops up saying..
" iTunes has encoutered a problem and needs to close. We are sorry for the inconcenience.
If you were in the middle of something, the information you were working on might be lost"...and so on
At first i thought there was a problem with iTunes, so i tried updating my Nano..and THAT WORKED!
So then once again i kept trying to update my Video ipod..but the same problem kept happening ( iTunes would shut down )..I thought if i restored my Video Ipod then it would work. However when i restored it and tried to Update it, iTunes would shut down again while its updating.
now, all the songs on my video ipod are deleted and i can not get the songs back on it.

I ended up just redownloading iTunes 6 and it works now. No word on how to actually solve my problem via iTunes 7.

HT4914 I have several songs in my ITunes library that show as ineligible to be uploaded to ICloud, even though most of them were purchased through the ITunes Store. Has anyone else experienced this and figured out why?

I have several songs in my ITunes library that show as ineligible to be uploaded to ICloud via Match, even though most of them were purchased through the ITunes Store. Has anyone else experienced this and figured out why?

I had the exact same issue!! Seriously p*ssed me off when I checked out my ITunes purchased items (via my computer) and noticed that most of the additional tracks listed on my IPhone playlist was listed there too. However, I never authorized any purchases!! (I have actually written Apple Support asking for a full refund of all tracks listed on my purchased list)
Be careful when you swipe your finger to the left/right on those "additional" tracks on your IPhone playlist... I'm pretty sure that the cloud symbol is an option to download or automatically buy those tracks.
Solution for the problem:
1 - go to your IPhone settings
2 - choose "iTunes & App Store"
3 - go to "Show All" & "Music"
4 - turn off "Music" by moving the bar to the left (it should be a white color once you turn it off)
Should solve your problem :~)

ITunes not shutting down properly

When I click iTunes > Quit iTunes on my iMac, the iTunes library window closes, and the iTunes menu bar disappears from the top left corner of the screen. But the iTunes icon in the dock still has a white dot under it, implying the the iTunes app is still running. If I click on the iTunes icon in the dock, however, the iTunes window does not reappear or respond in any way. If I right-click on the iTunes icon in the dock and click on Force Quit, then the white dot goes way. I can then click on the iTunes icon again to restart iTunes, and all is ok. I have to do this every time I want to close iTunes. It seems like iTunes does not shut down fully unless I do a Force Quit. Anyone else having this issue? Any suggestions?
I am running the current versions of OS X Mavericks and iTunes ...

First, back up all data immediately, as your boot drive may be failing.
If iCloud is enabled, disable it.
Disconnect all wired peripherals except keyboard, mouse, and monitor, if applicable. Launch the usual set of applications you use when you notice the problem.
Step 1
Launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running OS X 10.7 or later, open LaunchPad. Click Utilities, then Activity Monitor in the page that opens.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
Step 2
You must be logged in as an administrator to carry out this step.
Launch the Console application in the same way as above. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
Post the 50 or so most recent messages in the log — the text, please, not a screenshot.
Important: Some personal information, such as your name, may appear in the log. Edit it out before posting.

After the ios7 update I have been unable to open the i-tunes store on my i-phone5, it basically flashes up for two seconds and then closes itself down, anyone else had anything similar and no a fix?

Since updating to ios7.0.2 on my i-phone5 I have been unable to open the i-tunes store app, basically it just opens for a second or two then shuts itself down, I've tried a soft reset, turning on and off, closing down all running apps but nothing seems to work, anyone else had the same problem and no how to fix it?

Hey there Fistycuff,
It sounds like iTunes launches for a split second, then quits unexpectedly.
I would recommend a few things for this issue. First, close all the running apps on the phone:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that, sign out of your iTunes account in Settings > iTunes and App stores, and restart the phone:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists, I would next backup your device to iTunes, and restore it:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Thank you for using Apple Support Communities
Regards,
Sterling

I have a PC. I would like to sync my iPad2 via itunes. My computer recognizes my iPad but itunes does not. I have deleted the itunes program, shut down my computer and restarted and then reinstalled itunes. I still have the same problem. Suggestions?

I have a PC. I would like to sync my iPad2 via itunes. My computer recognizes my ipad but itunes does not. I have uninstalled itunes, shut down the computer and restarted plus reinstalled itunes. I visited the Apple store there is no problem with the iPad or the cord. I still have the same problem and am unable to sync when I plug in the iPad via the USB cord. Does anyone have further suggestions?

Try going into the control panel, add/remove programs. Uninstall iTUnes, Apple mobile device service, apple application support. Then redownload and reinstall iTunes and see if it'll work
If the computer sees your iPad you know the cable and connection is good, so the issue has to be software.

ITunes keeps shutting down

Every time I try to add or even view a demo of a video on iTunes, I get an error message that reads: iTunes has encountered a problem and needs to close. We are sorry for the inconvenience. I'm not savy with computers so I really don't know what's going on. I have a new 60 GB iPod with video. I'm not having any problems getting music into it, just with the videos. Can anyone help?
Gateway Windows XP 500 Mhz CPU

Well, at least I'm not alone in this. I too have reinstalled iTunes, to make sure that I have the latest version to no avail. I have purchased one video, it comes up on my account summry as bought, but it's no where to be found. I had also purchased an album that contained a video and after downloading all the songs, iTunes shut down when it came to downloading the video part. This was yesterday when that happened. So far, no one has offered an explaination on what might be the problem, hopefully someone will soon.
Gateway Windows XP 500 Mhz CPU

ITunes Inexplicably Shuts Down (Anyone Else?).....

Similar Messages

Maybe you are looking for