Itunes/Ipod update nuked my Nano - all songs GONE.

Update locked up my Dell laptop - and my wife's laptop.
finally got my ipod back (after reset)
her's CROAKED and required a master clear to get it to come back up.
problem: NOW HER MUSIC IS GONE. She just switched computers because her old one crashed - and i fear that about $230 in music is gone forever.
APPLE SUPPORT: Nice phone numbers on your web page (there aren't any)
I need to figure out how to get the $112 in music that wifey paid for back.
i'm thinking credit card dispute... what about you itunes?
now i know why people are hooked on NOT paying for music.
doug

More than likely, and as you suspected, your hard drive has probably failed.
To be certain you can attempt to RESTORE your iPod by the procedure [*_SHOWN HERE*|http://www.apple.com/support/ipod/fivers/ipod5gen/#]. Choose the RESTORE tab when you get to the site.
If RESTORE does not work then you can be assured that given the circumstances, the HD has failed.
Axel F.

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