ITunes pre order help

well i pre ordered a album and it came with a instant download but the song didnt appear so i canceled the pre order but then i found the song and saw it was charged so tried to pre order again but it says item already purchased ?? will but the song again ?

http://support.apple.com/kb/HT5714
Regards.

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HT201272 My iTunes pre order want download, error 5002

My iTunes pre order want download, error 5002

Hey Alexis206,
Welcome to Apple Support Communities! I found this featured discussion, looks like someone else had that same error message in iTunes and the following steps helped them:
iTunes Store Error message 5002
https://discussions.apple.com/thread/4852016
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account.
Change your country if necessary
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue.
Have a good one,
David

Since upgrading to Ios6 my iTunes pre-orders have disappeared. Do I have to re-preorder ?

Hi
Since upgrading to IOS6 I've noticed that my Itunes Pre-orders have disappeared. Am I just looking In the wrong place or do I need to pre-order again ?

Hi
Since upgrading to IOS6 I've noticed that my Itunes Pre-orders have disappeared. Am I just looking In the wrong place or do I need to pre-order again ?

ITunes Pre-order issues

Ever since I installed the iSO6 on my 4S, I cannot see the iTunes pre-order I had. Do I have to re-order it or is it hiding somewhere? Thanks

I'm not sure if this has anything to do with it, but I got the new Slash CD... will I still get the pre-order extra song (Sahara)? Does anyone know what I'm talking about?
Sorry if there's some kind of double post rule, I'm not sure how to edit my question.
EDIT: Also, by prompt I mean a little pop-up window that prevents action until it's answered.
Message was edited by: Ehkiru

My itunes pre-order is gone? Please help.

Okay, so I pre-ordered the Brand New album "Daisy." Last night, the files showed up on the download list, but didn't do anything. I didn't really think much of it, but at 1:am the files still were processed, but had not started downloading. To my surprise, the files of the songs had made seven copies of themselves.
So I thought it had to do something with size, so I tried to clear some disk space. Long story short:
My songs ended up in the recycle bin.
I pressed "restore all items" and they disappeared Where have they gone?
And how do I get the songs to just finally download?
I would kill for this album, so some help would be greatly appreciated.

Try reformatting your iPod to FAT32 in Windows, followed by a restore in iTunes, and see if it helps with your issue:
1 - Connect your iPod to your computer.
2 - When iTunes has finished syncing with your iPod, open "My Computer".
3 - Right-click on your iPod, and click on "Format". (If your iPod is not showing in My Computer, make sure that disk use isn’t enabled in iTunes).
4 - Here, verify that your formatting settings are "Default", with the format type set for FAT32. Also, make sure that "Quick Scan" is not selected.
5 - Then, click on "OK" to begin the formatting process.
6 - When this is complete (it might take a while), make sure to restore your iPod in iTunes again, so as to properly reload the firmware back onto it again.
-Kylene

Can't download pre-order. help!

I had pre-ordered an albumn about a month ago and just a couple of days ago I got an email saying that my albumn was ready to be downloaded. So I clicked the link and then iTunes asked for my password and then asked me to pay for the albumn, but as I mentioned I paid for it a month ago, when I search the albumn in iTunes it says that I purchased it but doesnt let me download it and it doesn't come up when I click on the purchased link.

Hi there Kkoski22,
You may find the information in the article below helpful.
Download past purchases
http://support.apple.com/kb/ht2519
If you are still experiencing issues downloading your purchase, take a look at the article below for information on how to report it to iTunes
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
-Griff W.

IPhone app installs fail with Notification of iTunes pre-order from 2009 "Top 5..." by Matt Giraud

Whenever I try to install/update an iPhone app I get notified of a old 2009 pre-order which is now expired. If I tap Not Now then install aborts. If I tap OK then install starts and then fails with "Cannot connect to iTunes Store". If I then repeat the same install it completes fine. Can anyone help me remove this annoyance?

Whenever I try to install/update an iPhone app I get notified of a old 2009 pre-order which is now expired. If I tap Not Now then install aborts. If I tap OK then install starts and then fails with "Cannot connect to iTunes Store". If I then repeat the same install it completes fine. Can anyone help me remove this annoyance?

Iphone 6 pre-order help

Any thoughts on what do to do about the following scenario?:
10/06/14: "pre-order" iPhone 6 and 6+ in 64gb and 16gb respectively as well as cases and accessories, etc. at local Verizon store with
                 expected ship date 11/14/14. Note: also informed my bank card would not be charged for the accessories until shipment.
10/30/14: go back to Verizon store and change order to up both phones to 128gb with new ship date 11/21/14.
week of 11/21/14: order pushed back to 12/12/14 (found this out on website, no email received from Verizon stating this).
12/04/14: call "customer care" to check on order due to no activity on order status on myverizon only to find out that the order was cancelled.
                Representative didn't know why, and offered to place a new order over the phone but the shipment would now be 12/19/14 (which
                I thought was pretty generous considering I did not want it cancelled in the first place, nor did I even know it was cancelled
                until I called for myself).
12/04/14 (later that day): go to Verizon store to see if I could get more information on why my order was cancelled unbeknownst to me. Employee
                looks into it and states that "the order has not been cancelled, I don't know why you were told that but it's not cancelled." Informed
                employee that I re-ordered the phones over the phone with "customer care" prior to coming down here and asked if that's what he was
                seeing. Replies: "I see the order, it was cancelled due to supply, but has the same shipment date (12/19/14), don't worry it wasn't
                cancelled you'll get your phones just hang in there." So basically I was informed that I have an order with the same shipping date
                (which I already knew because I had to re-order but yet the answer to my question was seemingly that was and was not cancelled). Hm.
12/12/14: receive an email with instructions on how to back-up our devices while we are "eagerly waiting for our phones." Looking good so far.
12/15/14: my bank card is charged for the accessories and there is new documents in myverizon detailing the equipment purchases. Looking great now.
12/16/14: receive an email stating the order for the 6+ has been cancelled. Immediately call "customer care" and rep says she sees it was cancelled and
                does not know why. She asks if I'll hold while she looks into it. 30 minutes later a different person comes on the line, and has no idea who I am, or
                that I've been holding for 30 minutes while someone was "helping me", so I explain why I'm calling and that someone was supposedly helping me,
                he says he will transfer me to "customer care" and then click, the line goes dead, awesome.
12/16/14(later that day): once again I venture to the Verizon store to find out what is going on. Different employee this time, but story is the same. He tells
               me that the 6+ was cancelled but can not tell me why. He also states that it says there is a pending order for this particular line so he can't place any
               orders. This was apparently as quixotic to me as him, thus leading him to consult abother employee. Employee "2" was initially adamit that the order
               was cancelled but when employee "1" showed her that the upgrade status said pending order, she said the "system" takes 24-72 hours to "catch up."
              (Keep in mind that when the first round of phantom cancellations occurred I was able to re-order that same day, in fact probably within a matter of
               hours. whatever.) So I brought up the fact that my bank card was charged for the accessories the day before, and employee "1" says (in affirmation
               of what I was told during the very first order in October) that charges are only made when the order is ready to ship. So with that tidbit of info they
               came to the conclusion that I'll have to wait until 12/19/14 or that following Monday to see if I have a phone or not because at this point "anything
               with a pending status can not be accessed and calling 'customer care' won't be of any help because they will not be able to do anything either."
              So I do the only thing I'm able to at that point, leave. Note: I was generously given the option of returning the accessories for the 6+ should i find
              out that my phone does not arrive on the 19th or following Monday. (this was a huge relief because I was worried I might be stuck with a case and
              screen protector for a phone I'd never get.)
12/16/14(even later that day): despite being told that doing so would be futile, I call "customer care". Explained the entire story thus far and expressed my
               disappointment. The rep was understanding. She told me that the order for the 6+ has been cancelled but can not explain why. I asked about the
               charges to my bank card, she says (in contradiction to what I've been told all along) that sometimes the cases/accessories will come before phones
                are ready to ship. Hmm. She also says the order for the other line (iPhone 6) will "definitely be coming on the19th still." This is interesting because I
                have not received any shipping confirmation email (though to be fair I also never got them for the first round of cancellations either.) She further
                explains that she can not do anything about the 6+ order because the system has not "caught up with the cancellation" (ok, heard that earlier
                but still does not make sense seeing as I was able to re-order before) and advises that she would be able to give me a call back Sunday morning
                (12/21/12) to process the 6+ order again (again). So, I agreed as its either that or not get the phone (although if I don't get the phone I can
                still return the accessories for it at the Verizon store thankfully.)
12/17/14: receive email notification that the order for the iPhone 6 has, you probably can guess it, but nonetheless, been cancelled. So what do I do you ask?
                The answer is simple, nothing. Going to the store would be a waste of time and gas, and calling "customer care" would be a waste of time and my
                plans (albeit unlimited) minutes. So I decide to wait until Sunday, for the rep to "supposedly" call me back, so I can re-order what will now probably
                both phones only to be told the expected shipment dates are now January 2015, even though it will probably be fruitless because they will be,
                as history has foretold, cancelled within a week or two. But holding onto a sliver of hope because the rep said the one line (iphone 6) will
                "definitely be coming 12/19/14".
12/19/14: no iphone 6+ (no surprise). No iPhone 6 (a little surprised only because it was "definitely coming", but it's a very little). Still have the charge to
               my bank card for the accessories, no accessories though (still, not really surprised) but at least I'll be able to return the accessories I don't have
               for the phones we'll never get, so that's a plus I guess. No shipping confirmation, though I don't know why I'd hope for one seeing as the orders
               were cancelled. Again. (But at least I got an email this time.)
So I need help. We love Apple stuff and we want the new iPhones, but by the time we'd get them from Verizon our trade-ins will probably be too old for
the Edge program or the iphone 6S or 7 will be out. We have a family shared plan with 6 lines and moving to another carrier would be a pain (although
probably easier than what we've been through thus far with Verizon.) Ive heard ordering through Apple is the best route but you can't set up the Edge through them so that's out. I call the store every Friday (which I've been told is when they receive their order) but they never have the phones in, so that's also seemingly out. So I guess my question is does anyone know how to order the new iPhones on the Edge program and actually get them In a reasonable time? Otherwise I think we'll probably take our 15 year old account elsewhere. Thanks to anyone who reads/helps with this and sorry for the rant, I'm a little disheartened.

***Update: the rep that said she'd call me back, well, she didn't. Also, someone with a Verizon avatar and a "_VZW" in their name replied to this saying he would be willing to give me the "status" of my order, so I responded (even though I don't want the status as much as I'd like our phones), twice, and nothing back from him either. So, today our bill has the charges for our new phones on them. Yet we don't have our phones, nor is there anything leading me to believe that we will ever get them. Lol. Verizon has disappointed me in the past 2 months and I think I've been more than patient with them.

Pre-Order Help?

After a long day of running errands, I am finally getting home and looking at all the hype about the Droid 2 since the pre-orders started. Originally, I was considering going to my local VZW store when it opened and ordering my D2 there. However, I am seeing that if you pre-order it on the website, you can have it tomorrow. However, is it too late, 8 EST, for me to pre-order it and have it tomorrow? I am in no hurry for it, but I'd prefer to get away from my enV2 ASAP. I'm also worried that my local store may sell-out and I'd be out of luck completely. Any opinions as to what my best option would be? Any help is very much appreciated!

Order it online, with next day delivery ($8.99). It is probably too late today. If you order it online, you get the "instant rebate" - which is another way of saying a $100 discount. I've read somewhere that if you get the phone in the store, you get a $100 debit card...but don't take my word for it...call and ask VZW if you have concern about it.
As far a selling out...get it online, and you should receive it by Monday. if you JUST HAVE TO HAVE IT...go to the store, but you'll have to wait for the $100 credit/card/check/whatever.

Download iTunes pre-order on iPod Touch?

Does anyone know if you can pre-order an album on iTunes but download it to your iPod Touch or iPhone?

Yes, I probably didn't explain very well. What I want to know is, if I pre-order on my home computer, will I be able to download the album via the iTunes Store on my iPod Touch via Wi-Fi when it becomes available--if I'm traveling and away from my home computer.

HT204088 How do I cancel a pre order, help please

Hi I just pre odered Brave thinking it was the film and alas it is the music, but now I cannot cancel the pre order. If only the option was right below where I had ticked initially it would be so easy..

Go here:
iTunes Support
and follow the instructions to request assistance from the iTunes Store.
Regards.

ITunes pre-order prompt

Hi, I just made a pre-order on iTunes and it gave me a prompt... something about extra content or downloading now or something. I pressed no out of sheer force of habit, but what did it mean? (If I'm not being specific enough, please say so).

I'm not sure if this has anything to do with it, but I got the new Slash CD... will I still get the pre-order extra song (Sahara)? Does anyone know what I'm talking about?
Sorry if there's some kind of double post rule, I'm not sure how to edit my question.
EDIT: Also, by prompt I mean a little pop-up window that prevents action until it's answered.
Message was edited by: Ehkiru

ITUNES Pre-Ordering

I have never pre-ordered anything on ITUNES before. However, Green Day is offering some exclusive tracks for their new album, so i couldn't resist a pre-order. =) I just had a quick question for those who have done this before. The album comes out on the 15th. If i preorder the album tonight will it charge my Credit card tonight or does it do that on the street date at midnight? For instance, if i pre-order something a month before it comes out...i'm guessing my credit card isn't charged until the actual release at midnight. I know it's sort of a lame question, i just wanted to know how this worked. Thanks guys!
Bill

legally they can't charge you until you've received the product. This is different from say a subscription, in which they charge you for everything up front, then allow you to download as they come available (TV shows).
Pre-orders I've done have always hit my card when they've become available.

HT1711 why doesn't my itunes pre-order album download?

I pre-ordered Marc Anthony new Album and I can't seem to have it download.

Hello dalmasi,
I am sure you are eager to listen to Marc Anthony's new album. I recommend first trying to check for available downloads by going to Store > Check for Available Downloads from the iTunes menu.
If the album is still not downloading, I recommend trying to download it from your list of purchases. As long as you are signed in with the same Apple ID you used to purchase the songs, you will not be charged for the songs. You can find the steps to do this under the section titled "Apps, Books, Music, Movies, or TV shows on iOS" in the following article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
If you are still not able to download the new album, I recommend reporting this issue:
To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
You can find the full article here:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
Best,
Sheila M.

ITunes Pre orders

Madonna has released Hard Candy worldwide except in NA, but has releaseed it on her myspace page.
Is Apple really waiting until Tuesday April 29 to release this?
Should I leave my itunes open so it downloads at 12:01 tomorrow night ?
Thanks.

Your pre-order will not automatically download. Usually you will receive an e-mail when your pre-order is available for download, or iTunes>store>check for purchases.

ITunes pre order help

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