ITunes randomly freezes and enters a "Not Responding..." state

This started rather suddenly. After playing a few songs, iTunes would suddenly freeze, and doing a ctrl-alt-del reveals it has gone into a 'Not Responding' state. I've attempted upgrading to iTunes 11 but the same problem persisted. Deleting preference files worked for about an hour and then the issues happened again. This never happened before, and the iPod itself still works fine. For the few songs it does play before freezing, there's a huge gap between songs.
A complete wipe of iTunes and all associated programs did nothing, and I don't have any viruses or malware. I'm unsure of what to do. There's no warnings or popups. I am unsure what's left to do?

Hi Samba,
What're the versions of your Office Excel and SQL Server Analysis Services? It will be helpful if you can share the detail computer resource information to us while encountered this issue.
In addition, we don't know your cube structure and the underlying relationships. But you can take a look at the following articles to troubleshoot the performance issue:
Improving Excel's Cube Performance:
http://richardlees.blogspot.com/2010/04/improving-excels-cube-performance.html
Excel Against a SSAS Cube Slow: Performance Improvement Tips:
http://www.msbicentral.com/Blogs/tabid/131/articleType/ArticleView/articleId/136/Excel-Against-a-SSAS-Cube-Slow-Performance-Improvement-Tips.aspx
Regards,
Elvis Long
TechNet Community Support

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I have had an automatic upgrade to latest firefox from v.16.02. latest one constantlly freezez and shows message ' not responding'. Why ?

This always happens when trying to do online banking at sites i had no problem with under previous Firefox.

It is NOT legitimate. It is SPAM
The latest Firefox release is 7.0.1 which you should update to by visiting http://www.mozilla.org/en-US/firefox/new/

RDP Session Disconnect/Reconnect when RemoteApp is in Not Responding State (Server 2012)

Some of our applications running in our RDS environment tend to enter the Not Responding state while they're waiting for something in the background to happen (open a window, perform a calculation, etc.). When this happens we notice that the RemoteApp session
will quickly disconnect and then reconnect. This causes an issue with dialog boxes. For example, printing to PDF. A lot of time the dialog box for specifying where to save the PDF is in the background because RemoteApp disconnected and reconnected
causing the program your printing from to become the window of focus. This makes user think the program is truly not responding when in reality the dialog box is hidden and waiting for them. They then need to click the icon on the taskbar to access the
dialog window.
To my knowledge we never had this issue with Server 2008 R2. Any help with this is greatly appreciated!
Scott

Hi Scott,
Is the server 2012 R2?
Please confirm in the logs that a disconnect/reconnect is occurring. On the client you would look at TerminalServices-ActiveXCore and on the server side you would look at TerminalServices-LocalSessionManager.
When this happened you had a continuous ping to the server and it did not lose any pings?
Having solid pings is a good sign, but you can still have a network problem that will cause the connection to drop. You may want to update the NIC driver and firmware to the latest version recommended by your server manufacturer.
Additionally you should consider any routers/switches/etc. that are between the clients and the server as potentially suspect. For example, I have seen where a NAT router would drop a connection periodically, then the connection would be re-established
and not have issues (until the next time). One way to test would be to swap in a different make and model router/switch and see if the problem still exists.
Thanks.
-TP

I have iphone 4g and have updated to ios6 an updated itunes 2, but while sync itunes freezes and iphone is not sybc fully, finally i have to disconnect my iphone for itunes to shunt down. Can some one please tell why this is happening?

I have iphone 4g and have updated to ios6 an updated itunes 2, but while sync itunes freezes and iphone is not sybc fully, finally i have to disconnect my iphone for itunes to shunt down. Can some one please tell why this is happening?

I am having this problem. At first with the new iPhone 5, and then with the iPad 2. I am not sure why this is happening.
My gut feeling is this is an iO6 issue and here's why -
The problem mainly occurs with apps. I have about 150 apps, and when I plugged in the phone, iTunes went to sync all of them. The process would hang up after about 20 - 30 apps were loaded onto the phone. I could tell where about the process hung up because the apps on the phone showed up as "waiting".
Then on the iPad 2 I plugged in to sync and saw there was a huge "Other" component in my storage. It required me to restore the iPad 2 from backup. With this restore the same issues occurred - putting the apps back on the iPad would hang up. The videos on the iPad also got stuck - maybe after about 10 hours of videos transfered iTunes crashed.
My solution has been to soft reset the device, restart Windows, and continue the process until it's complete. This is remarkably inefficient and time-intensive but everything works with patience.
I have been wondering if others have had these same problems.

My iphone went blank and when I plugged it into outlet the screen shows the itunes logo and a picture of what looks like the charger. I tried to reset it and it does not respond. Help!

My iphone went blank and when I plugged it into outlet the screen shows the itunes logo and a picture of what looks like the charger. I tried to reset it and it does not respond. Can anyone help?

That screen means it has gone into recovery mode. You need to connect to a computer running iTunes by following the instructions in http://support.apple.com/kb/HT1808 for the procedure of recovery mode connection.

LR CC launches then freezes at flash screen, Not Responding status. have reinstalled, signed out and back in etc etc.

LR CC installed successfully. Launch, get upgrade catalog pop up, ok, Process. LR then launches then freezes at flash screen, Not Responding status. Have reinstalled, Signed out and back in etc etc. Have let it run for several hrs, no joy. Now have 9 catlogs from doign this 9 times. PS CC works fine.

I have found a solution somewhat. Not ideal, but working.
uninstalled and reinstalled for second time. Signed in to CC app, then signed out. Then opened LR CC, signed in from within that (not the CC app), the upgrade catalog pop up came up (again), then LR CC launched and worked fine, albeit bit sluggish.
signed out of LR, signed back in the CC app, lauch LR, it froze at splash screen. So tried LR5 whilst signed into CC app, it froze as well at splash screen.
SIgn out out if CC app, restart PC, launch LR5 without going through CC app, works fine. Tried LR CC direct, works fine. Tried again after sign in through CC app, froze.
so my issue appears related to the CC app.
after all this stuffing about, I am now up to catalog 13 !
so I have a solution for my problem, not ideal, but works.
two hrs in Adobe chat line did not proved the resolution.

Safari do not open and ends up not responding

Hi,
Safari no longer works for me after a software update. Safari will not open and ends up not responding upon launch at which time I have to force quit.
I have gone through the Mac help forums without finding a suitable answer and I tried the following actions but unfortunately not one is working.
-I have tried to uninstall and install safari again (to uninstall the program I have deleted also all the cookies in preferences and library and application support);
-I have created a new user and safari does not work for the new user either.
It seems to me that the mac feels that a safari window is open but I cannot see it.
Any suggestions would be very appreciated.

A few things you can try (I see you have tried some of them already):
If your Safari won't open, one or more of the following procedures should fix it:
1. Go to Home/Library/Safari/ folder and remove the following two files:
¥ history.plist
¥ lastsession.plist
(Safari may not load properly If these two files are corrupted.)
2. Go to Home/Library/Caches/Metadata/Safari/ and remove the contents of that folder.
(These are just webhistory files and are not required for Safari to run. However, similar to preference files, problems can arise if they have become corrupt.)
3. Locate the cookies.plist file that's located in the Home/Library/Cookies/ folder and remove it.
(Again, faults in stored cookies may interfere with Safari's launch.)
4. Check whether any of your third-party internet plug-ins may be interfering with the launch of Safari by carefully moving them to the desktop (do NOT delete them at this stage). You can find these in two places:
Home/Library/Internet Plug-Ins/ folder, and Global plug-ins are located in the Macintosh HD/Library/Internet Plug-ins/ folder.
Also look in Library/Input Managers where other third party add-ons may lurk. If you find a SIMBL folder, please note that some SIMBLE.bundles may require updating or possibly removal.
Restart Safari and place them back in the correct folders, one at a time, closing and re-opening Safari each time. If you discover that one of them was causing the problem with launching Safari, trash it and download and install a fresh copy.
If Safari is getting very slow:
Adding Open DNS codes to your Network Preferences, should give good results in terms of speed-up as well as added security:
If you are using a single computer: Open System Preferences/Network. Double click on your connection type, or select it in the drop-down menu, and in the box marked 'DNS Servers' add the following two numbers:
208.67.222.222
208.67.220.220
(You can also enter them if you click on Advanced and then DNS)
Sometimes reversing the order of the DNS numbers can be beneficial in cases where there is a long delay before web pages start to load, and then suddenly load at normal speed:
http://support.apple.com/kb/TS2296
If your computer is part of a network: please refer to this page: http://www.opendns.com/start/bestpractices/#yournetwork and follow the advice given.
You could also try these codes as well: 4.2.2.1 & 4.2.2.2
If you use a Router, make sure it has the latest firmware installed.
One reason for a slowness in page loading may be the 'DNS Pre-fetching' feature of Safari 5.x
This is described here:
http://support.apple.com/kb/TS3408?viewlocale=en_US
If Safari seems to hang for ages:
If you have a lot of tabs open and/or a lot of pages running Flash, Safari can sometimes 'hang', requiring a restart of Safari. This can often be inconvenient, and as it is rarely Safari itself that is hanging but merely one of its plug-ins, usually Flash, there is a way using Terminal to restart the plug-ins (without restarting Safari and losing your tabs) by quitting the WebPluginHost process:
Open the Terminal from the Utilities folder in /Applications and type
killall -9 WebKitPluginHost
Note that this command kills all Safari plug-ins, not just Flash. All plug-ins should start back up when you reload the page.
Then go back to Safari and refresh any pages that were using the Flash plug-in. This also fixes the Beachball of Death. Try this whenever Safari gets slow or freezes. The latest versions of Flash 10.1 appear to have improved the situation somewhat, but haven't completed eliminated it.

I have Win 7 64bit and the computer "not responding" often.

The event logs show that Bonjour is the biggest problem in system failures and the computer Not Responding. Is there a fix for Bonjour or is there a way to run itunes without it?
If itunes is not compatible for windows 7 Does apple have something else to use for media?

Hello AEC396
It sounds like you are trying to burn a playlist to a disc in iTunes, but you are getting an errorabout missing drivers. I found a couple of resources that I think might help with an error like this.
I recommend starting with the steps in this article:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
If you are still having trouble with burning a disc after following the steps in that article, I recommend following the steps in this article:
iTunes for Windows: Additional troubleshooting tips for burning issues
http://support.apple.com/kb/TS1374
Thank you for using Apple Support Communities.
Best,
Sheila M.

Problem description: (MacBook Pro 15" late 2008, OSX Yosemite 10.10.2 installed, no pending updates) computer is running very slow - takes 2-3 minutes to open apps such as Pages, even when no other apps are open. Randomly freezes and becomes unrespo

Problem description:
(MacBook Pro 15” late 2008, OSX Yosemite 10.10.2 installed, no pending updates) computer is running very slow - takes 2-3 minutes to open apps such as Pages, even when no other apps are open. Randomly freezes and becomes unresponsive, requiring forced power down. Randomly logs off. Removed Kodak AIO software via Clean My Mac2, but BonjourAgent still there and requesting access. Cleaned weekly with Clean My Mac2 and running Sophos AntiVirus. 2GB memory installed. Currently 169.99 GB available of 249.2 GB capacity.
Help?
EtreCheck version: 2.1.8 (121)
Report generated March 21, 2015 at 11:35:35 AM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (15-inch, Late 2008) (Technical Specifications)
    MacBook Pro - model: MacBookPro5,1
    1 2.4 GHz Intel Core 2 Duo CPU: 2-core
    2 GB RAM Upgradeable
        BANK 0/DIMM0
            1 GB DDR3 1067 MHz ok
        BANK 0/DIMM1
            1 GB DDR3 1067 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 59
Video Information: ℹ️
    NVIDIA GeForce 9400M - VRAM: 256 MB
        Color LCD 1440 x 900
    NVIDIA GeForce 9600M GT - VRAM: 256 MB
System Software: ℹ️
    OS X 10.10.2 (14C1514) - Time since boot: 0:13:37
Disk Information: ℹ️
    Hitachi HTS543225L9SA02 disk0 : (250.06 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 249.20 GB (168.91 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
    HL-DT-ST DVDRW GS21N
USB Information: ℹ️
    Apple Inc. Built-in iSight
    Apple Inc. BRCM2046 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple, Inc. Apple Internal Keyboard / Trackpad
    Apple Computer, Inc. IR Receiver
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /Library/Extensions
    [not loaded]    com.leapfrog.driver.LfConnectDriver (1.11.1 - SDK 10.10) [Click for support]
    [loaded]    com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
    [loaded]    com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
        /System/Library/Extensions
    [not loaded]    com.leapfrog.codeless.kext (2) [Click for support]
Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [running]    com.kodak.BonjourAgent.plist [Click for support]
    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
    [running]    com.sophos.uiserver.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.adobe.SwitchBoard.plist [Click for support]
    [loaded]    com.leapfrog.connect.authdaemon.plist [Click for support]
    [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]
    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
    [running]    com.sophos.common.servicemanager.plist [Click for support]
User Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
    [loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
    [loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
User Login Items: ℹ️
    Dropbox    Application (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
    AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]
    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
    AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]
    AmazonMP3DownloaderPlugin1017265: Version: AmazonMP3DownloaderPlugin 1.0.17 [Click for support]
    JavaAppletPlugin: Version: Java 8 Update 31 Check version
    AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.17 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    iPhotoPhotocast: Version: 7.0 - SDK 10.8
User internet Plug-ins: ℹ️
    CitrixOnlineWebDeploymentPlugin: Version: 1.0.94 [Click for support]
    Google Earth Web Plug-in: Version: 6.0 [Click for support]
Safari Extensions: ℹ️
    AdBlock
    Disconnect
    Add To Amazon Wish List
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
    Java [Click for support]
    Tuxera NTFS [Click for support]
Time Machine: ℹ️
    Skip System Files: NO
    Mobile backups: OFF
    Auto backup: YES
    Volumes being backed up:
        Macintosh HD: Disk size: 249.20 GB Disk used: 80.29 GB
    Destinations:
        Backup [Local]
        Total size: 63.67 GB
        Total number of backups: 1
        Oldest backup: 2015-02-23 16:16:08 +0000
        Last backup: 2015-02-23 16:16:08 +0000
        Size of backup disk: Too small
            Backup size 63.67 GB < (Disk used 80.29 GB X 3)
Top Processes by CPU: ℹ️
         5%    WindowServer
         1%    loginwindow
         0%    AppleSpell
         0%    SophosUIServer
         0%    SophosAntiVirus
Top Processes by Memory: ℹ️
    118 MB    InterCheck
    101 MB    SophosScanD
    60 MB    Dropbox
    54 MB    mds_stores
    41 MB    SophosAntiVirus
Virtual Memory Information: ℹ️
    49 MB    Free RAM
    682 MB    Active RAM
    652 MB    Inactive RAM
    315 MB    Wired RAM
    1.49 GB    Page-ins
    2 MB    Page-outs
Diagnostics Information: ℹ️
    Mar 21, 2015, 11:18:52 AM    Self test - passed
    Mar 21, 2015, 10:53:03 AM    /Library/Logs/DiagnosticReports/SophosUIServer_2015-03-21-105303_[redacted].cra sh
    Mar 19, 2015, 07:59:03 PM    /Library/Logs/DiagnosticReports/CalNCService_2015-03-19-195903_[redacted].crash

Linc Davis wrote:
Slow performance after installing Yosemite on an older Mac is often caused by inadequate memory. Although you can install the upgrade on a Mac with 2 GB of memory, experience has shown that at least 4 GB is needed for full performance.
Select About This Mac from the Apple menu. If you have less than 4 GB of memory, and your model has upgradable memory, install as much as it can take, or at least that much. Any reputable RAM vendor will have a web form in which you can select the Mac model and be directed to compatible parts.
Memory in the MacBook Air is not upgradable. If that's what you have, you should restore the previous system from a backup, or replace the machine. Ask if you need guidance.
The Etrecheck report clearly shows that SylvieRose has a Macbook Pro, not a Macbook Air and that there are only 2 GB RAM installed. The Etrecheck report can be very informative if one takes the time to examine it.
Ciao.

After update.. i can not start the ipad, when i press agree in the terms ...it will freeze and the screen not working///help please

after update.. i can not start the ipad, when i press agree in the terms ...it will freeze and the screen not working///help please

What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
 Cheers, Tom

My imovie project "hangs" when I try to edit it & enters in not responding

Hello please help me, I'm almost done with my trip project in imovie and it was working fine until I added one of the last songs and imovie entered in not responding. I forced quit and keep trying to make it work & the program opens with the event library perfectly but as soon as I try to edit it moving the cursor over the project it immediately becomes not responding "hangs" . I tried in my project library with another previous project and it works fine.
The project is 245mb and 1.15 hr, I still have 63GB free, do u think is the memory ? can I save my project? I spent many hours working on it.
Thank you

After a few restarts project began to work.

Random Freezing and booting problems

My MBP (4 years old) randomly freezes and the only button works is the power button. It has booting problems as well
Done already
clean install of snow leopard
PRAM reset
Safe Boot (boots again after using safe boot but still freezes after a couple of minutes)
AHT hardware test with no result
Still freezes after 1 to 15 minutes.
Anything else I cab do?

Wow my first time i use this forum and a fast reply.
Unfortunately not at home at the moment so can not give exact answers.
When my mac book freezes the fan still works, keyboard and touch pad do not work anymore. I don't think caps lock light works but not sure.
Have original ram and a retail SL disc.
When I have booting problems I can see the spinning wheel and after that only blue screen. If I power off and start in safe mode and then restart again mbp will boot again for 2,3 or 4 times and then stop booting again but still freezing after a couple of minutes.
The funny thing with the booting is after I see the blue screen I can still connect from my mac mini and browse my MBP from my mac mini.(screen sharing does not work though).
And do not know what smart status is
But thank you for your quick reply.

Lumia 620 randomly freezes and reboots

I knew a cheap windows phone is too good to be true. I've been getting random freezes and reboots without any reason at all. This is unacceptable, nokia should address this windows 8 issue afflicting wp 8 phones. Please don't tell be to do a soft or hard reset because we already know it won't fix the problem.

Hi, everyone. I've been having problems with random reboots ever since I bought my Lumia 620 and it was driving me crazy. It freezes up sporadically too, but I think I found a fix for rebooting issues.
When my cousin bought her Lumia 620 I immediately asked her if hers rebooted sporadically as well. She said it hadn't, not once. Then, one time her battery was dying so I gave her mine, and she left me with her battery and on charger while she went home. Anyway, hers started to reboot frequently, whilst mine was behaving ok.
When we replaced the batteries again, mine began rebooting again.
Finally, I checked both our batteries and found out mine was moving around the device more freely than hers. Hers was held firmly in place while mine danced around. Then I tried moderate, yet gentle tap on the side of my device and it rebooted EVERY TIME I tapped it. After I inserted a small, neatly folded piece of paper between the device and the battery, the battery clicked in place tightly and it couldn't move at all. Reboots stopped, no matter how strong I tapped the sides of the device.
This hasn't resolved any freezes, but at least it's not rebooting all the time. So check your battery, maybe it is a hairline thinner or smaller or whatnot from the rest of them and it can move around. A millisecond is enough for it to lose contact, half a millimeter of movement is enough to cause your phone to reboot. Hope this revelation of mine will help someone

I have a windows 7 64x SP1 and every time I install iTunes 12 I get this message when I try to ponen it:"This copy of Itunes is damaged and it has not been correctly installe. Please, install iTunes again.(-42404)". The instalation process runs smoot

I have a windows 7 64x SP1.
Every time I install iTunes 12 I get this message when I try to open it:"This copy of iTunes is damaged and it has not been correctly installed. Please, install iTunes again.(-42404)".
The instalation process runs smoothly without any error message and iTunes has been installed in my computer before. The problem started with the update no. 12. Any idea what's going on? Thank you

if itunes will not run, you probably have mangled windows badly
one feature of windows 8 is the refresh that saves libraries,
because you are using windows 7, you will need to backup all files to another storage device

My mail won't open and keeps on "not responding"

My mail won't open and keeps on "not responding"

Do a backup.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail. Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.
Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there.
Information learned from Linc Davis. Thanks to leonie for some information contained in this.

ITunes randomly freezes and enters a "Not Responding..." state

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