ITunes responded incorrect payment info, yet it was absolutely correct
When I logined to iTunes Store yesterday, iTunes asked me to filled up some payment for security. After I filled up those blanks, iTunes responded me for incorrect info, yet what I filled was absolutely correct. Then, I tried several of times but iTunes contiunely reponsed the same message to me, and I had no idea what was going on. Plz help me!!
Heya. The same thing happened to me and I finally solved it. Try going to https://myinfo.apple.com and entering your account information. On the screen the lists your phone number, see if it states you having both a home and office number. If so, delete your office number. See if this allows you to continue from the spot you were stuck in before.
Similar Messages
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I forgot applied password and successfully rest that and when tried to update few free apps it redirected to updated payment info and I did that and was charged for free updates any idea about this kind of issues.
You are not charged for free updates.
Each time that you add or change your card's details on your account a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702 -
When I try to buy a tv episode on apple tv, it gives me a message of "problems connecting with store, try again later". I hit ok, and then another message comes up to go online and verify payment information. I have done that, all info is correct. Why won't it let me purchase? This has been going on for days.
I figured it out!
I read a solution for something that sounded similar.
Anyone in similar position:
Open iTunes app on iPhone, and pick an option from bottom, such as music. Then scroll down to bottom of page and where your iTunes ID is, press on it, and pick sign out.
Then return to home screen, and double press home button and press and hold on first icon showing, until a minus symbol appears in the top left of icons present. Press on each minus symbol on each app in turn, until all app icons have disappeared. Then Restart the phone by pressing and hold the home button and the on/off/standby button at top of phone, until the apple symbol appears in centre of blank screen.
Swipe to turn phone fully on and open settings and scroll down to iTunes and apps option and tap that. Pick sign in and put in your apple ID, it will accept it and then return to home screen and open iTunes a you'll find it works fine
Simple really, but some like me won't think f this themselves!
Hope that helps -
I recently started my apple I'd account and used my wife's bank card for payment info. I then loaded $75 from iTunes gift cards on the account. I was able to make in app purchases, now its telling me to contact iTunes Store support to complete now? Help
Do what it told you to do.
Contact itunes support
http://www.apple.com/support/itunes/contact/ -
ITunes is asking for payment info for a child's AppleID
All iPads have been updated to OS8. Desktop is waiting for Yosemite. My child (age10) has had an Apple ID for many years with a false birthday. I am trying to get Family Share to work correctly and turn on Ask to Buy. My child is the only member of my Family Share
After browsing support posts, I retroactively changed the date to the youngest possible (age 13) as many other parents have done. Before the Family Share existed, I used to split the AppleID on my child's iPad so that I could share content. Many years ago, when I set up my child's personal AppleID, I set up her iPad with iCloud using her AppleID, and iTunes using mine so that purchases had to be approved and my AppleID could maintain all the kid-friendly content I'd been purchasing for years. When I first set up family sharing, I forgot that iTunes will was using my Apple ID, so when I tried to turn on "Ask to Buy" I got a message saying
"Cannot Enable Ask to Buy"
Adin is sharing purchases from an
account also used by another family
member. Ask to Buy can be enabled
only on accounts that are not shared.
So I logged out of iTunes on my child's iPad and used her AppleID instead. But then iTunes wanted credit card info for purchases, so obviously iTunes does not recognize that she is a child in my Family Share plan. I can't troubleshoot the problem on my Mac because Yosemite isn't available yet. I opted to leave my child's AppleID logged into iTunes, on her iPad, without payment info. I still get the same message when I try to turn on Ask to Buy for my child from my iPad.
HELP!Run System Profiler. Go to the Apple in the upper left corner of any window, then "About This Mac", then "More Info..."
Check under both Applications and Frameworks for Quicktime. Applications are the actual Player application itself. I believe Frameworks is the underlying system software support. If you see something different there it might be that about which iTunes is complaining. On my computer both say the same, but I'm not having the issue.
I'm guessing here but if you re-installed the system using Archive and Install, your applications were left intact and that's why your Player is 7.7, but all your system software (includingQT framework) was replaced with earlier versions which may be why the you're seeing different versions. iTunes doesn't need the Player, but it does need the underlying QT software. -
Why is my country code is incorrect and indeed it is correct in my billing payment info?
May I know why is my country code is incorrect and indeed it is correct in my billing payment info. I can't purchase anything from the AppStore.
Hi,
I had the same problem, it was asking for my security code and never was accepted. What I did is:
Open iTunes - Go to Store -> View my account -> Enter the password
Click Edit in the Payment information section
It will ask for your security code, click on the NONE button and then DONE. It will say that you do not have any credit card on file anymore.
Click Edit again in the Payment Information secction and enter the correct credit card and click DONE.
It will store the new information and then you can use the correct security code in your IOS devices.
I hope this works also for you. Good luck. -
when trying to update apps i keep getting billing method incorrect(this is on iphone 4s) i hsve tried this store,apple id,view id,payment info but does not offer me the none option,i can npt update my phone any ideas anybody please?
If you dont have none option then you must own itunes some money. So you have to enter the payment like a itunes giftcard. you can contact itunes by email by going to expresslane.apple.com
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Just a few minutes ago i tried to purchase from The Simpsons tapped out game, but there were a warning that my purchese was declined and i was asked to re-filled the payment info in order to compete my purchase. I did that but that wont work and the warning keep showing up. Whats wrong? help please.. Is there any correlation with the software update? I did check the update , there is an update for iOS 6.0.1 .
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I need to delete my Apple ID on my iPhone 4. I forgot my psw for my account. When I answer the security question, the system responds incorrect answer. I created a new Apple iTunes account but I still unable to delete the old iTunes account.
AppleFAN7591 wrote:
I need to delete my Apple ID on my iPhone 4. I forgot my psw for my account. When I answer the security question, the system responds incorrect answer. I created a new Apple iTunes account but I still unable to delete the old iTunes account.
How to reset your Apple ID password.
Go to iforgot.apple.com and type in your Apple ID, then click 'Next'.
Verify your date of birth, then click 'Next'.
You'll be able to choose one of two methods to reset your password, either E-Mail Authentication or Answer Security Questions.
If neither method works, then go to https://getsupport.apple.com
(If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
Choose 'More Products & Services', then 'Apple ID'.
A new page will open.
Choose 'Other Apple ID Topics', then 'Lost or forgotten Apple ID password'.
Click the blue 'Continue' button.
Select the contact option that suits your needs best.
How to reset your Apple ID security questions.
Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'. This will generate an automated e-mail that will allow you to reset your security questions.
If that doesn't work, or there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
Next, go to https://getsupport.apple.com
(If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
Choose 'More Products & Services', then 'Apple ID'.
A new page will open.
Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
Click the blue 'Continue' button.
Select the contact option that suits your needs best. -
I was attempting to make an App store purchase and the App Store required verification of my computer. The information the App Sotre - and ITunes require is the expiration date [ mm / yyyy ] and the security code off the back of my registered credit card. The card is lost - and so is the information. ITUnes will not allow me to change the payment information without verifying my information by - again - including the information from the back of the missing credit card. So I am stuck.
This is my account info for iTunes & AppStore:
This is the payment info in iCloud Family Sharing settings:
Obviously I was able to change the payment info in iTunes/App Store. What do I have to do to make that carry over to iCloud? -
How to verify payment info on itunes store? i want to rent movien on apple TV
i want to rent movies on my apple tv but.. how to verify payment info on itunes store?
This same thing happened to me several times.
Finally, I tried checking my credit card info in iTunes on my computer, and when I went in to edit it, I had to enter in my Credit Card Security Code again. There was a box next to it that said something about needing to re-enter the number since my account was being accessed from a new device. So, I entered my Security Code, tried the purchase again from my Apply TV, and it worked great.
Hope that helps. -
I have an apple developer account to make a new app, but I need to give access to the designer without sharing my payment info or allowing him to have access to my icloud, apps or itunes account. There is some way to have another password?
The designer is usually someone who just handles the user interface portion of the code. The developer would handle core functionality. I assumed you were the developer and the designer was the designer. You are the client and your "designer" is the developer.
Ideally, you should create a business account so that you can add someone to your team. That is the way it is supposed to work. Otherwise, you will have to ask for the final source code so that you can build and submit the app yourself. You should always have the source code regardless. You should always perform the submission under your own account too. Otherwise, it is the developer's app, not yours.
Sharing accounts is against the Apple Developer agreement anyway. The App Store Gold Rush is over. Now it is mostly zombie apps and competing fraudsters. You don't want to give someone access to your iTunes account. You really don't want to give someone access to your bank account either.
The best solution would be to convert your account to a business account. You may be able to have the developer submit the app and then transfer it to you. -
I have put my daughter's iphone under my apple id, as after i entered the payment info there was a message saying she wasn't allowed an account (too young) how do i set up her own email account etc
You have to be 13yrs. of age or older to have an iTunes account. So, if you want your daughter to have her own account, what you need to do is create another Apple ID for yourself. You can create one here:
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/wa/createAppleId
Must be a verified email address...you can get a free Gmail account first. Then, when setting up the iTunes account, redeem an itunes gift card rather than using a credit card. That way, she'll have her own account, which you can monitor, but its not associated with any credit card. -
Hello, I wonder is there any additional charges applied after I removed my credit card info? I was being charged but i can't login to itunes couldn't check what items was being charged in this case. Anyone pls help, thanks.
When the regular customer service reps fail, try one of these:Send an email to the team at "[email protected]". Include:
Account number
Full name
Service address
Best contact phone number and best time to call
A description of the problem
One of their problem resolution specialists should contact you to follow up, usually by phone. They seem to be quite a bit sharper than the regular customer service reps.-OR-Use the feedback form at http://customer.xfinity.com/help-and-support/vp-contact-form.You might also try Twitter (https://twitter.com/ComcastCares/) and Facebook (https://www.facebook.com/Xfinity).
Comcast sometimes responds to questions here in the forums, and sometimes they do not. When they do the typical response time is somewhere between a few hours and a few days. -
I looked at my payment info and now my itunes card balance has disappeared. How do I get it back?
I looked at my payment info in itunes and I had a $15 itunes card scanned in. When I went to take my credit card off my itunes balance disappeared. I cannot find the balance anymore. I already threw the card away. How can I get my balance back?
Hello AB,
< Off Topic)
Can you answer me a question. I clicked on report a problem to see what the page actually said ... and it came up with the details of my last iTunes purchase plus some personal details too. Would you know if this screen automatically throws up the last individual purchase of whoever links to it ... and it is secure.
If this is an abberation would you have a contact link to get immediate attention.
Much obliged for your help.
Regards, 71.
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