Itunes wo'nt connect to store?

DOES ANYONE KNOW HOW TO FIX ITUNES WILL NOT CONNECT TO STORE?

There's a few other threads on this issue. We're guessing that it's the Christmas rush and the servers are working overtime. I was able to buy music on my existing account, however just as you are, I'm having a difficult time setting up a new account for my son. It's much better today than it was yesterday so I'm sure it's just a matter of time before they have this fixed....

Similar Messages

ITunes fails to connect to store or iPod software update server despite working network, fails on multiple networks - no error message, just loads forever.

Hey everyone,
I have iTunes 10.4 and an iPod touch. I have always had trouble with synching my iPod.
Right now, iTunes will not connect to the iTunes store. When I try to synch my iPod touch, it gets stuck in "Step 2: Backing Up," and the bar loads forever. I've left it alone for several hours and it has not made any progress. When I try to restore the iPod, or update it, iTunes gives me an error message that it "Cannot connect to the iPod software update server. This has happened despite being connected to the internet, on both my school network and my home network.
I've tried messing with the hosts file in the System32/etc. folder as the website instructed on the apple website, but that did not solve the problem.
Recently, several parts of audiobooks I have have also become unplayable on my iPod, despite being able to be played on iTunes. The parts are listed but are grey and cannot be selected.
I recently copied a bunch of audiobooks via flash drive from my sister's computer to my iTunes - could this be part of the problem? They were from an Audible account that I don't share.
Thanks!
-Allison

Your iTunes stores and sync problem solution here:
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes, Sync and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Itunes won't connect to store, or stream music after 10.5 update

I downloaded and ran the Itunes 10.5 executable to update to the latest version
When I start Itunes I get an error message that Itunes could not connect to the ITunes Store. The network connection timed out.
I ran the diagnostics, and a secure link to the store failed, though the internet connection was verified. When I tried to open the help file, it said that Itunes Help is unavailable because your computer isn't connect to the internet.
Edit: Itunes will no longer play any music streams

I am having a similar problem. I have two alienware laptops. One is brand new and the other is a few years old. The old one has been updated to windows 7 32 and the new iTunes works fine with it. The new one is the 64 bit and iTunes store and safari no longer work on it. When I try to acces the iTunes store it goes into turbo (overclock) mode and after a minute just displays a white page for iTunes store. When I ran diagnostics it says everything is working properly. Safari does the same thing. Turbo and a white page. I have been trying to fix this all day with out any success. I even completely restored the computer to see if that would help. I hope someone can figure this out before I have a melt down

Itunes won't connect to store, network connection timed out

hey
its been a while now and its really starting to annoy me. my itunes won't connect to the store anymore and its been so long i can't remember what made it happen, i get an error message coming up saying network connection timed out ... no error codes appear.
i am on vista using windows firewall any help would be great
thanks
ps ran the diagnostics thing and ...
Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
DIXONSXP F71IX1
iTunes 8.1.1.10
QuickTime 7.6
FairPlay 1.3.6
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.4.1.7
Apple Mobile Device Driver 1.40.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 2CD15BEB3A65D713
Current user is not an administrator.
The current local date and time is 2009-05-11 22:55:05.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {07364232-E167-4026-91DE-D8CFCE06A923}
Description: 802.11g Mini Card Wireless Adapter
IP Address: 192.168.1.67
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Mon May 11 21:59:06 2009
Lease Expires: Tue May 12 21:59:06 2009
DNS Servers: 192.168.1.254
192.168.1.254
Adapter Name: {FE8AEE52-0E28-4AF6-BF42-DA227457820E}
Description: Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2009-03-12 22:50:42.
Message was edited by: hurley_aiden

Hi,
What security software is running on the PC? The security software could be causing the issue, try to reconfigure or temporarily disable it.
You can also try flushing the DNS as shown here: http://support.apple.com/kb/HT1527
This article: http://support.apple.com/kb/TS1368 provides more troubleshooting tips.
-Jason

IOS 8.2 , iPhone 6 plus , iTunes won't connect to store

since updating my phone iTunes no longer accepts my account or password giving me can't connect to store error message.
WOrked before , worked to sign in to here but won't on the phone.

As provided else where Store is currently unavailable probably since it is the middle of the night on West Coast when Apple would do maintenance
it is nothing to do with iOS 8 or any other iPhone issues
The servers are not available regardless of the method used to access Mac Windows PC etc etc

ITunes can't connect to store

I recently moved all my files (using Migration Assistant) from one computer to another. I then sold the first computer after erasing all data from it. My iTunes data didn't migrate for some reason. iTunes just opened as a new, empty app. on the new computer.   But, fortunately I had all the audio files backed up on an ext. HD. So I just dragged and dropped them on the new iTunes.    Every thing is appearing and playing fine, except any songs previously purchased from the iTunes store. They present a message saying "this computer is not authorized to play—title of the song—" and inviting me to fill in my Apple ID password and authorize it.
When I fill in the requested info and try to authorize it a prompt tells me iTunes cannot connect to the store and I should check my internet connection.   My internet connection is fine.
When I tried (as suggested by one of the iTunes support articles) to deauthorize then authorize the computer, same "check my internet connection" prompt.
I tried to update to the latest version of iTunes (I'm currently running iTunes 4, don't know what I was running on my previous computer) which I downloaded.   it tells me it only runs on Mac OS 10.5.
So ho I have to upgrade my iTunes software and my Mac OS in order to solve this problem? Is my Mac OS (10.4.11) the reason why my iTunes won't connect to the store?
Any suggestions would be greatly appreciated.
Thanks,
John

When you reach 5 authorizations, you can deauthorize all and then authorize only the computers you have.
Authorization FAQ: http://www.apple.com/support/itunes/store/authorization/
About iTunes Store Authorization and Deauthorization: http://support.apple.com/kb/HT1420

ITunes won't connect to store on Win7 64bit and iTunes 10.6.7.1 but connects fine on iPhone 4

Hi,
I am unable to connect to the store on iTunes 10.6.7.1 on Win7 64 bit. From my iPhone I can connect to the store. Any thoughts?

Could you walk us through what happens (when you attempt to connect to the store on the PC) in some more detail, please?

Cant see my iPod in Itunes and cant connect to store

When I open my iTunes my iPod touch dosnt appear under Devices.It is fine when I plug in my iPod Nano (it recognises that no problem).Also when I try to connect to the iTunes store it comes up "the network connection was refused.Make sure your network settings are correct and your network connection is active,then try again".
I have turned off my Firewalls and I have allowed access in my Macafee before trying it again but to no avail. I have tried it on my friends PC and it worked perfectly. I have uninstalled and installed the 7.5 version of iTunes umpteen times but still nothing.
Please someone help me.I have paid £199 for something that dosnt want to play !!!

I forgot to mention that i have tried everything on the apple website and nothing works.

Updated to iTunes - won't connect to Store - tried everything!

I've been through all KB items, tested everything suggested. Here is text of diagnostics:
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was unsuccessful.
An unknown error occurred (-50).
Connection attempt to purchasing from iTunes Store was unsuccessful.
An unknown error occurred (-50).
Connection attempt to iPhone activation server was unsuccessful.
An unknown error occurred (-50).
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-02-14 15:09:39.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Itunes can't connect to store - error 11333 after update to 7.4.2.4 for win

I downloaded 7.4.2.4 for windows today and afterwards couldn't access the store at all, or my account, or check for tv shows to download for my multi-pass i purchased. what's up? i did all the troubleshooting and everything appeared fine - my connection was fine, it wasn't my firewall, computer date/time fine, the itunes network diagnostic said everything was fine. i wound up deleting all the itunes stuff (as described on the itunes for windows trouble installing page) and downloading an old version, 7.3.2.6, from oldapps.com/itunes.htm and now i can access the store like before, although i lost my library file and playlists and had to add everything back in.
So I've spent about 2 hours trying to fix this - are others having this problem? It seems like there are soo many problems popping up on this discussion board. I'm definitely not going to update itunes in the future without checking here first.

toonz,
this is the file from the network diagnostic I did while still running 7.4.2.4 - I also sent it with an email to the tech support for itunes store; so far all I've heard back is that they are working on it and will send me an email when it's fixed. (by the way, I deleted the ip addresses etc. but everything else is the same as it was then.)
Running itunes 7.3.2.6 is working fine, by the way, I was immediately able to connect to the store and download. If anyone else is thinking about downgrading, try saving your playlists first (search for 'saving playlists' in itunes help) because you won't be able to use your old itunes library file. I don't know if saving the playlists separately will help, since I didn't know that would happen when I started. meeshala
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Computer Corporation Dimension 2400
iTunes 7.4.2.4
Current user is an administrator.
Network Adapter Information
Adapter Name: {6F864B09-4D02-4FEC-989B-B1AF189789CC}
Description: Realtek RTL8185 54M Wireless LAN Network Adapter - Packet Scheduler Miniport
IP Address: [deleted]
Subnet Mask: [deleted]
Default Gateway: [deleted]
DHCP Enabled: Yes
DHCP Server: [deleted]
Lease Obtained: Tue Sep 18 15:45:29 2007
Lease Expires: Wed Sep 19 15:45:29 2007
DNS Servers: [deleted]
[deleted]
Network Connection Information
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.

ITunes won't connect to store in Windows 7

When I try to get to the store, I get a message that reads:
Make sure your network connection is active and try again.
I made sure that I ran this as administrator and it still does it.
I don't know if this helps, but I can't get into other online games I have as well. This is a new laptop with Windows 7. I turned off the firewall for testing and I still can't connect to anything.
I read that iTunes goes through Internet Explorer to connect and to make sure that we aren't using a Proxy Server. I did this and we are set to automatically detect settings. It still didn't connect.
It was then that I found out that other online games aren't connecting that I have. I'm not sure what to do and would appreciate anything.

This is the exact same thing that I am having an issue with. Checked all my settings and preferences. I am logged in as the Admin. I have been searching and searching for a solution. I dont have this issue on any other computer so I am sure it is related to Windows 7.
Grrrr.....

Itunes could not connect to store, the network connection was refused.

Safari doesn't work either because it "could not connect to server" but the wierd thing is that Mozilla Firefox works.
Could someone help me out??
Thanks

For all who are still fighting this problem. I figured out why it stopped for me... Web Proxy was set (turned on) for the local machine (127.0.0.1).
I had installed and subsequently removed the trial version of KidsGoGoGo, a parental control application for MAC. I had tried everyone elses suggestions for fixing this iTunes Store connection problem - all to no avail. I last tried the OpenDNS solution which also did nothing... Although I may stick with it to see if it truly speeds up name resolution. Changing my DNS entries reminded me that one of the steps in configuring KidsGoGoGo was to set up web proxy to point to the local machine (127.0.0.1). I looked at the settings there, and realized it was still set. I removed the check for web proxy... and now all is well.'
Hope this helps someone else.
Regards,
Michael

Itunes won't connect to store

I can't connect to the itunes store with my Itunes.
Running Window 7.
made sure Itunes account and bill pay was current.
I can't update ipod touch.
Ran the diagnostics and everything passed.
When connected WiFi with ipod i can access the store.

Can't connect to the iTunes Store

Itunes won't connect to store on itunes

My Itunes takes forever to load on my compu ter with Windows 8. My library will load eventually but it won't connect to the store. I have unistalled and re-insltalled new version of Itunes several times. Any suggestions?

drop your security software and windows firewall. open itunes in safe mode under a new user
Peace, Clyde

ITunes won't connect to store Macbook 2, 1

I have a late 2007 Macbook 2,1 that won't connect to the iTunes store or the App Store through wifi. It will work fine if it is connect with the ethernet cable. I've tried this on many different wifi networks and it has the same problem. I'm running Mac OSX 10.7.5 and iTune 11.0.2. It actually has never worked on previous versions of iTunes as well. Anyone know how to fix this?

Ok, I figured it out. It was a problem with my proxy settings. Go to System Preferences> Network> Click on Advanced. Then click on the proxies tab. Then make sure only Automatic Proxy Configuration is checked.
That's how I was able to fix the problem.

Itunes wo'nt connect to store?

Similar Messages

Maybe you are looking for