ITunes won't recosginse my iPod for a factory reset

My iPod has been booting up then shutting down constantly till the battery runs out since yesterday, so I followed all the knowledge base articles and finally came to this
http://docs.info.apple.com/article.html?artnum=60983
which seems to be the only thing left to try before it goes back to Apple. However, it requires me to click on the "summary tab" to reset to factory settings but I can't do that because iTunes won't recognise my iPod, it just says:
"Itunes cannot read the contents of iPod "MONKEYSIPO". Go to the Summary tab in iPod preferences and click Restore to restore this iPod to factory settings".
Windows does recognise it, however. Someone has posted that doing a quick format will reset the iPod the same way but I'm not conviced by that and don't fancy invalidating my warranty, so can someone confirm that or help me with the iTunes problem?
Frankensteined Athlon2.3   Windows XP Pro  

Never mind. I had to uninstall the iPod using the installation CD then uninstall iTunes 7, reinstall iTunes 6.05, reinstall the iPod updater software so I could restore the factory settings. Uber faff and 6 odd hours of installing, forum searching and rebooting my PC
Note to apple: Total integration of features isn't necesarily a good thing. Get your support sorted.

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