Ivr movies

how do i download ivr based movies to the mac is there a third party patch
eon

iTunes cannot play ivr files, which unless there's another format that uses the ivr extension is proprietary to RealNetworks. You'd need to convert those videos to a format that iTunes can support (QuickTime and MPEG-4 movie files that end in ".mov", ".m4v", or ".mp4"). I'm not aware of any Mac program that can convert ivr files, but perhaps someone else here will know of a way.
If you just want to watch those videos, you'll need RealPlayer.
Regards.

Similar Messages

How to change the Number of IVR ports in a UCCX?

I know this question has been asked before but it needs to be asked again, as previous answers do not seem to apply.   The simple quesiton is: If you have a UCCX and if after install you check you check License information and you note that you have 150 IVR ports; how do you increase the number of ports to 300?
I have been told that the number of ports is set by the class of the machine hardware and is not a license issue.   Others have suggested it is a license issue?   At the end of the day, however, I want a step by step procedure for adding more IVR ports to my deployment.   Even if that means buying more licenses (though I can not find a SKU).
I have several clients that have UCCX and are having calls that exceed the number of IVR ports.   Before we get into a discussion of CTI ports or Call Controll Groups, let me identify that I think they are the same.    I can create a CTI Call Control Group with 300 paths, but if I only have 150 IVR ports I am in serious trouble on the 151 call!
I had a lab system that installed under vmware with 150 ports. No matter how I tried to configure the CVA it always came up 150 ports!   I added a NFR license to my lab and magically it turned it into a 12 IVR system, so licensing does have something to do with it!
I have htis experience on Version 8 and now on Version 9!   I need more IVR ports than appear in the installation. I want to know exactly the steps needed to increase the number of IVR ports to the maxium of 300 for an enhanced system!
I can refer CISOC TAC to several tickets I have opened on this subject all with unsatisactory answers! Most recently 626743961
Peter Buswell (aka DrVoIP)
http://blog.drvoip.com

Here's the long answer
Peter Buswell wrote:I know this question has been asked before but it needs to be asked again, as previous answers do not seem to apply.   The simple quesiton is: If you have a UCCX and if after install you check you check License information and you note that you have 150 IVR ports; how do you increase the number of ports to 300?
Since I see below that you mentioned that the system in question is Enhanced, the answer is simply, install on faster hardware. Presently the best hardware you can get is VMWare ESXi with the 400 Agent License OVA, which gives you 400 IVR Port Licenses.
Standard licensing works the same as Enhanced, as far as IVR Port licenses go.
If you were wondering about Premium, then it's a 1:2 ratio of agent:ports. You cannot buy Premium ports directly, instead you buy them indirectly through the process of buying Premium Agent seats. So if you had a Premium UCCX with 100 Agents, you would have 200 ports, and if you desired to have 250 ports, you simply buy 25 more Premium Agent seats. Premium does still need to adhere to the hardware limits. I have seen partners sell someone an Enhanced UCCX which gave them 300 ports, but they only had like 50 Agents. A year later, the customer upgraded to Premuim, but only bought 50 seats, and thus downgraded their port license count to 100. A third of what they had! The solution? Buy 100 more Premium Agent seats so your total goes up to 150 Agents, and thus your ports go up to 300.
Peter Buswell wrote:I have been told that the number of ports is set by the class of the machine hardware and is not a license issue.   Others have suggested it is a license issue?
These are both correct statements. Just remember, that it's licensed based first for Premium, then hardware limited. Standard and Enhanced are hardware limited only.
Peter Buswell wrote:At the end of the day, however, I want a step by step procedure for adding more IVR ports to my deployment.   Even if that means buying more licenses (though I can not find a SKU).
Again, for Standard and Enhanced, you need to move to bigger/better hardware to get more ports, assuming you're not already at the meximum of 400.
Here is the document which walks you through moving to bigger hardware: Disaster Recovery Guide
And for Premium, you need to purchase the SKU for a Premium Agent Seat license. It's a 1:2 ratio for agents:ports.
Peter Buswell wrote:I have several clients that have UCCX and are having calls that exceed the number of IVR ports.
I'm not a partner, nor in sales, but I thought there was an A2Q process which validates CC designs for sales people. At any rate, it sounds like they were either under sized or outgrew their overhead, and something needs to be done.
Sometimes you can simply dump excess calls off. Think about playing a high call volume message to callers and then drop them.
Other times you can drop them into voicemail, and come back to it later.
I've seen some basic call back functionality implemented with an external data source, which could alleviate ports.
Lastly, I've seen improperly designed scripts which loop on themselves or other scripts, causing a high port usage.
My point is that there's a few options here, outside of simply increasing the size of the server or purchasing new licenses. There's no one size fits all answer though.
Peter Buswell wrote:Before we get into a discussion of CTI ports or Call Controll Groups, let me identify that I think they are the same.
Are you saying that CTI Ports and Call Control Groups are the same? Or that CTI Ports/CCG's are the same as IVR Port Licenses? Cause the former is true, while the latter is not. Think "oversubscribed" CTI Ports.
Sometimes it is advantageous to oversubscribe your CTI Ports, to achieve a more dynamic environment. E.g., I have 100 ports, and all 100 are used for inbound calls. I develope a single inbound app, which is limited to 10 ports, and handles small bursts of calls. What happens is that, if the new inbound app is running, the most it can "steal" from the inbound calls is 10 ports. However, if the app is not running (because it doesn't run all day, it's mostly bursty in nature), I can still have my regular inbound calls go all the way up to 100.
Peter Buswell wrote:I can create a CTI Call Control Group with 300 paths, but if I only have 150 IVR ports I am in serious trouble on the 151 call!
This is true. Again, you need to decide if you really need the extra ports, of if there is some solution to solving this problem without making a hardware/license purchase. These kinds of problems still exist for customers at the 400 port level, and they don't have the option to "buy more."
Well, that's not entirely true. While you cannot grow past the 400 port limit today, you could install another UCCX instance on the same CUCM cluster, effectively doubling your capacity, but breaking your administration into two separate domains.
Peter Buswell wrote:I had a lab system that installed under vmware with 150 ports. No matter how I tried to configure the CVA it always came up 150 ports!
What's CVA?
Peter Buswell wrote:I added a NFR license to my lab and magically it turned it into a 12 IVR system, so licensing does have something to do with it!
The NFR is most likely a Premium license. Refer back to the 1:2 ratio, and that would tell me you have an NFR license for 6 Premium Agents. Installing a higher level license on a lower level licensed system brings the whole system up to the higher level. Recall my partner story about the Enhanced to Premium upgrade scenario.
Peter Buswell wrote:I have htis experience on Version 8 and now on Version 9!
The licensing doesn't change from 8x to 9x.
Peter Buswell wrote:I need more IVR ports than appear in the installation. I want to know exactly the steps needed to increase the number of IVR ports to the maxium of 300 for an enhanced system!
You buy bigger/better hardware, and use the link I provided above for moving to that new hardware.
Peter Buswell wrote:I can refer CISOC TAC to several tickets I have opened on this subject all with unsatisactory answers! Most recently 626743961
I would be surprised if there is a single Cisco TAC person who doesn't understand this simply IVR Port licensing model. Perhaps there was some miscommunication about what was being asked, and what answer was being given.
I hope that helped to clarify some things for you. Also, if you are a partner, reach out to your CAM and ask for a one on one with a UCCX guru who can sit down with you. Cisco would want you to be successful with selling their products.
Anthony Holloway
Please use the star ratings to help drive great content to the top of searches.

IPCC Express - CRS 5.0.2 - IVR is not working

Dear All ,
we have IPCC Express 5.0.3 integrated with CUCM 5.1.3 , IVR was working fine and suddenly stopped .
when i am dialing Piolet Number it ringing but not hitting to the IVR.
can any one advice please .

Hi Behrang,
Go to your Safari menu bar click Safari / Preferences then select the Security tab. Click: Show Cookies
Delete all Google / Gmail related cookies.
Quit Safari.
Open a Finder window. Select your Home folder in the Sidebar on the left. It has a small house icon. Now on the right open the Library folder, then the Caches folder, then com.apple.Safari folder.
Move the cache.db file from the com.apple.Safari folder to the Trash.
Relaunch Safari and see if that makes a difference.
If not, from your Safari menu bar click Safari / Reset Safari. Select the top 5 buttons. Click Reset. Relaunch Safari and try Gmail again.
Carolyn

Temporary IVR Handoff for authentication

Hello,
One of our APAC region banking customers has the following scenario:
1. Agent is speaking to customer
2. Agent identifies customer (and thus updates ECC variables with customer ID)
3. Agent conferences call to CVP
4. CVP sees customer ID - prompts customer to enter their TPIN
5. Customer enters TPIN (which in this case the IVR would need to mask by playing random DTMF tones over the top and the tones entered by caller and the random tones shouldn't be different)
6. CVP validates TPIN through proper back end host verification
7. CVP updates ECC variables (Validated) to say the customer is now authenticated
8. Agent drops the CVP conference leg of the call and continues the conversation with the customer.
There are two possible resolutions here:-
1. The agent transfers the call to the IVR, which interacts with the customer to collect the TPIN digits, validates them and then passes the call back to the same agent.
2. The Agent conferences the call to the IVR and whilst the customer enters their TPIN the Agent does not here the entered tones and the call recording system does not record them.
Option 1. The main issue is returning the call to the original agent (apparently can this be done?).
Option 2. The main issue is the IVR can update the ECC variables to show the validation status, however there is no call update event which is generated in CTIOS to retrieve the updated ECC variables as it comes through a different peripheral [CVP] (apparently this can't be done).
Tone Masking (used in Option 2) is not seen as ideal as the random DTMF tones generated by CVP IVR and the caller tones (generated from the handset) used.
When the call is getting conferenced from the Agent desktop to the CVP application, the call data set in the CVP IVR application is not notified to the agent (through the CALL_DATA_UPDATE event) which normally happens if the call is getting conferenced with another agent. Also the call data set is not getting reflected in the agent desktop even when using GetCallData from the agent desktop manually because the call data set in the CVP application is lost, when the call is disconnected in the IVR application post the TPIN validation
Could you please give advice as to how we can move forward to a resolution?
Thanks!
-Sethu

There is solution from Paul tindall on temporary IVR hand off, that you can consider for your case.
but also check with Cisco if that is supported because that needs tcl applications to be updated.
I also built the similar thing, but i used different technique:
1. Agent does warm transfer to Authentication script.
2. in Authentication Script i capture the Calling line ID which will be nothing but Agents Extension.
3. hosted database which maps agents extension to Agent Peripheral Number and using Database, dblookup to get Agent Peripheral Number from the extension and store somewhere in PV
4. now in authentication script transfer call to CVP app, do authentication and send result back to ICM
5. Now in ICM to queue the call to same agent you can use Queue to agent node, Under Agent Expression Provide variable you stored agent ID in Above step. set some higher queue priority.
This will not work in Single step transfer because Agent Extension or calling line ID will not be preserved and you can get agent ID from external source.
Rate If you think solution was considerable..

IVR options between 4.1.1c and 5.0.4b

Hi, I need to migrate data off 1 storage-subsystem and onto another,
both storage-subsystems reside in separate fabrics.
Background: 2 separately administered fabrics to be consolidated in some way.
current layout:
                 fabric-1                               fabric-2
SVC (4.3.1.x) ---[MDS9134 (4.1.1c)]          [MDS9509 (5.0.4b)]---SVC(6.2.0.5)
      (no vsans, everything in 1)                    (using vsans)
desired layout:
                 fabric-1                               fabric-2
SVC (4.3.1.x) ---[MDS9134 (4.1.1c)]=?=(IVR)==[MDS9509 (5.0.4b)]---SVC(6.2.0.5)
? --> some ivr supported switch
Task: Move data from fabric-1 to fabric-2, so fabric-1 can be rebuilt to fabric-2's standards
We were looking at putting a MDS9148 between the two fabrics to allow an IVR between the 2 fabrics,
but unfortunately the fabric-2 got upgraded to 5.0.4b, sub-sequently dropping the MDS9148
from IVR support.
We have spare switches are available: MDS9509 but with sup1 modules and Enterprise Licence
2x MDS9148 and an old MDS9216A.
Can anyone think of a way around this?

Hi, I need to migrate data off 1 storage-subsystem and onto another,
both storage-subsystems reside in separate fabrics.
Background: 2 separately administered fabrics to be consolidated in some way.
current layout:
                 fabric-1                               fabric-2
SVC (4.3.1.x) ---[MDS9134 (4.1.1c)]          [MDS9509 (5.0.4b)]---SVC(6.2.0.5)
      (no vsans, everything in 1)                    (using vsans)
desired layout:
                 fabric-1                               fabric-2
SVC (4.3.1.x) ---[MDS9134 (4.1.1c)]=?=(IVR)==[MDS9509 (5.0.4b)]---SVC(6.2.0.5)
? --> some ivr supported switch
Task: Move data from fabric-1 to fabric-2, so fabric-1 can be rebuilt to fabric-2's standards
We were looking at putting a MDS9148 between the two fabrics to allow an IVR between the 2 fabrics,
but unfortunately the fabric-2 got upgraded to 5.0.4b, sub-sequently dropping the MDS9148
from IVR support.
We have spare switches are available: MDS9509 but with sup1 modules and Enterprise Licence
2x MDS9148 and an old MDS9216A.
Can anyone think of a way around this?

Integrating CCM 4.1(3) w/ a SIP IVR

I have set up a SIP trunk to move calls between SCCP endpoints/MGCP gateways and a SIP IVR. I have assigned it to a Route Group/Route List and assigned a Route Pattern. The IVR is reachable, but the SIP trunk is always sending DNIS as the route pattern assigned to the SIP trunk (8000), rather than the original called number (7000) (the CCM-side device dials a number and is redirected across the SIP trunk). Is there a way to send original dialed number rather then the redirected number here?
Also, the SIP trunk's destination is set as the IP Address of the IVR, and not a proxy server. If this IVR is the only SIP device I need to support, will I have any trouble with this configuration?

David
I'm not sure I fully understand your configuration. I have a SIP trunk connected to a SIP Server providing call center duties.
I defined a SIP Trunk with the server name = Mesa. I have the fields Connected Line ID and Name = Allowed, Redirecting Number Delivery-Inbound/Outbound checked. I assigned a DN 0f 6000 to the SIP server. Then I built a route pattern 6000 with the Gateway or Route List field = Mesa. All of the fields on the route pattern are set to default. When someone on the CCM side dials 6000 the call is routed across the SIP trunk to the SIP server and the Caller ID is displayed correctly. When one of the SIP call agents makes an oubound call it routes across the SIP trunk and the Caller ID displays correctly. Hope that provides some help.
Larry

IVR recording not work within the network

I have an IVR script for recording the caller to leave a voice message to agent,
and the agent is able to listen the voice message.
The script is 100% working during the development environment (that is an isolated network)
When the script moves to another production environment
The outside caller (e.g. my mobile phone) is able to do the same thing,
However, if the caller is made from internet network, seems the "recording" function not working
are there any possible reason may cause the above problem?
Thanks
Sam

while recording internally, seems the system does not record anything.
For example,
I have recorded for about 10 sec voice message.
Then terminate the contact and put into CSQ
then an agent pick up that session and retrieve the voice message,
but it jumps directly to the next step, and the voice message is skipped
seems the voice message has not been recorded
That's why i have no idea ....
=_= ....
Sam

UCCE: Adding CVP in parallel with IP-IVR?

My newest project consist of adding a pair of CVP servers and move part of the logic currently handled by IP-IVR to CVP. The end result being that calls will arrive at ICM, go to IP-IVR, and only certain types of calls will then go back to ICM to be sent to CVP. From CVP the call will either end or be returned to ICM to be sent back to the IP-IVR. If anyone has done something similar I would love some pointers.
That being said, here's my question. We have a PG pair with two PGs (PG1 UCM, PG2 IP-IVR). So, our only option would be to add two new PIMs to PG2, right? I've never seen a configuration like that, but it's my understanding that it should work. Ideally, PG1 would have been for UCM and IP-IVR, however time is a big factor here and don't think we have the time to reconfigure the system to make it ideal.
david

Hello David,
You didnt mention whcih version of UCCE you are running but I am going to assume it is 7.5(x).
SRND for 7.5(x) has a sizing section which goes over the options for PG setups:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/srnd/75/c7sizing.html#wp1103854
It shouldnt be too bad to change the CUCM PG to a generic PG and then add the IPIVR PIM to that. Other alternative is what you are asking and to just add the two CVP PIMs to your VRU PG2. Another possibilty is to add PG3 with the two CVP PIMs to that. SRND states that "Up to 2 PG types are permitted per server, provided that any given server is limited to the maximum agent and VRU port limitations outlined in Table 10-2." In this scenario you would have three PGs but two PG types ( 1 CUCM PG and 2 VRU PGs). So it seems that you have three options to think about.
The SRND should help though.
I hope this helps.
-Denis

Three movies I bought from iTunes this morning do not show up on the 1st Gen AppleTV.

I understand some file formats are not compatible with AppleTV (1st gen) but these films were purchased directly from iTunes. One would assume they are formatted properly to work on Apple equipment, yes? Previously purchased movies show up on the AppleTV just fine, so I'm not sure what's going with these three. They were from the $4.99 Sci Fi collection: Enemy Mine, Dune and Terminator 2. Oldies but goodies. The iMac, where the iTunes Library lives is used to stream the content to the AppleTV, and everything that is in my Library appears to be available for streaming, except these three films. Any advice?

I have now restored Factory Settings on the Apple TV. Looked promising until iTunes hangs everytime I tried to enter the podcast page of the sync options. And I get errors that my newest movies, created in Final Cut Pro X with the Share with 720p Apple Devices export settings are not compatible with Apple TV.
Unbelievable.

How can I move an e mail account from one family pack to another

I have an e mail address (not main family pack e mail address) and I would like to move it to another family pack. Is this possible and if so how?
Thanks

Caroline12, Welcome to the discussion area!
I believe that your question is about a Mobile Me family pack account. If that is true, I believe that the answer is no.
But your probably should post your question in the Apple.com > Support > Discussions > MobileMe discussion area.

How can I move applications from one account to a other ?

Hi
I have a old account which I used on my iPad 1. Now I moved to the cloud and got a @me.com apple ID. This new account I use for my new iPad 3 and now I would like to move some Apps from the old account to the new. How can I do this ?
Thx for help !

At this time you can't transfer apps or merge accounts. It has been rumoured that apple is looking at this as it's a bit of a pain. You have to use your old account with the iTunes store to access apps and then your .me account for iCloud and it's functionality but it works fine.

Balls don't move in bouncing balls game.Please Help !?

I want to repaint the canvas panel in this bouncing balls game, but i do something wrong i don't know what, and the JPanel doesn't repaint?
The first class defines a BALL as a THREAD
If anyone knows how to correct the code please to write....
package ****;
//THE FIRST CLASS
class CollideBall extends Thread{
    int width, height;
    public static final int diameter=15;
    //coordinates and value of increment
    double x, y, xinc, yinc, coll_x, coll_y;
    boolean collide;
    Color color;
    Rectangle r;
    bold BouncingBalls balls; //A REFERENCE TO SECOND CLASS
    //the constructor
    public CollideBall(int w, int h, int x, int y, double xinc, double yinc, Color c, BouncingBalls balls) {
        width=w;
        height=h;
        this.x=x;
        this.y=y;
        this.xinc=xinc;
        this.yinc=yinc;
        this.balls=balls;
        color=c;
        r=new Rectangle(150,80,130,90);
    public double getCenterX() {return x+diameter/2;}
    public double getCenterY() {return y+diameter/2;}
    public void move() {
        if (collide) {
        x+=xinc;
        y+=yinc;
        //when the ball bumps against a boundary, it bounces off
        //bounce off the obstacle
    public void hit(CollideBall b) {
        if(!collide) {
            coll_x=b.getCenterX();
            coll_y=b.getCenterY();
            collide=true;
    public void paint(Graphics gr) {
        Graphics g = gr;
        g.setColor(color);
        //the coordinates in fillOval have to be int, so we cast
        //explicitly from double to int
        g.fillOval((int)x,(int)y,diameter,diameter);
        g.setColor(Color.white);
        g.drawArc((int)x,(int)y,diameter,diameter,45,180);
        g.setColor(Color.darkGray);
        g.drawArc((int)x,(int)y,diameter,diameter,225,180);
        g.dispose(); ////////
    ///// Here is the buggy code/////
    public void run() {
        while(true) {
            try {Thread.sleep(15);} catch (Exception e) { }
            synchronized(balls)
                move();
                balls.repairCollisions(this);
            paint(balls.gBuffer);
            balls.canvas.repaint();
//THE SECOND CLASS
public class BouncingBalls extends JFrame{
    public Graphics gBuffer;
    public BufferedImage buffer;
    private Obstacle o;
    private List<CollideBall> balls=new ArrayList();
    private static final int SPEED_MIN = 0;
    private static final int SPEED_MAX = 15;
    private static final int SPEED_INIT = 3;
    private static final int INIT_X = 30;
    private static final int INIT_Y = 30;
    private JSlider slider;
    private ChangeListener listener;
    private MouseListener mlistener;
    private int speedToSet = SPEED_INIT;
    public JPanel canvas;
    private JPanel p;
    public BouncingBalls() {
        super("****");
        setSize(800, 600);
        p = new JPanel();
        Container contentPane = getContentPane();
        final BouncingBalls xxxx=this;
        o=new Obstacle(150,80,130,90);
        buffer=new BufferedImage(getSize().width, getSize().height, BufferedImage.TYPE_INT_RGB);
        gBuffer=buffer.getGraphics();
        //JPanel canvas start
        canvas = new JPanel() {
            final int w=getSize().width-5;
            final int h=getSize().height-5;
            @Override
            public void update(Graphics g)
               paintComponent(g);
            @Override
            public void paintComponent(Graphics g) {
                super.paintComponent(g);
                gBuffer.setColor(Color.ORANGE);
                gBuffer.fillRect(0,0,getSize().width,getSize().height);
                gBuffer.draw3DRect(5,5,getSize().width-10,getSize().height-10,false);
                //paint the obstacle rectangle
                o.paint(gBuffer);
                g.drawImage(buffer,0,0, null);
                //gBuffer.dispose();
        };//JPanel canvas end
        addWindowListener(new WindowAdapter() {
            @Override
            public void windowClosing(WindowEvent e) {
                System.exit(0);
        addButton(p, "Start", new ActionListener() {
            public void actionPerformed(ActionEvent evt) {
                CollideBall b = new CollideBall(canvas.getSize().width,canvas.getSize().height
                        ,INIT_X,INIT_Y,speedToSet,speedToSet,Color.BLUE,xxxx);
                balls.add(b);
                b.start();
        contentPane.add(canvas, "Center");
        contentPane.add(p, "South");
    public void addButton(Container c, String title, ActionListener a) {
        JButton b = new JButton(title);
        c.add(b);
        b.addActionListener(a);
    public boolean collide(CollideBall b1, CollideBall b2) {
        double wx=b1.getCenterX()-b2.getCenterX();
        double wy=b1.getCenterY()-b2.getCenterY();
        //we calculate the distance between the centers two
        //colliding balls (theorem of Pythagoras)
        double distance=Math.sqrt(wx*wx+wy*wy);
        if(distance<b1.diameter)
            return true;
        return false;
    synchronized void repairCollisions(CollideBall a) {
        for (CollideBall x:balls) if (x!=a && collide(x,a)) {
            x.hit(a);
            a.hit(x);
    public static void main(String[] args) {
        JFrame frame = new BouncingBalls();
        frame.setVisible(true);
} This code draws only the first position of the ball:
http://img267.imageshack.us/my.php?image=51649094by6.jpg

I'm trying to draw everything first to a buffer:
buffer=new BufferedImage(getSize().width, getSize().height, BufferedImage.TYPE_INT_RGB);
gBuffer=buffer.getGraphics();
The buffer is for one JPanel and then i want to draw this buffer every time when balls change their possitions(collide or just move).
The logic is something like this:
startButton -> (ball.start() and add ball to List<balls>),
ball.start() -> ball.run() -> (move allballs, paint to buffer and show buffer)
In the first class:
BouncingBalls balls; //A REFERENCE TO SECOND CLASS
In the second class:
private List<CollideBall> balls=new ArrayList();
the tames are the same but this isn't an error.
Edited by: vigour on Feb 14, 2008 7:57 AM

Podcast episodes download to wrong folder. How can I move them?

Some of my downloaded podcast episodes seem to be going to incorrect folders.
For example, I subscribe to the Photoshop TV podcast. Some of the downloaded episodes go into the iTunes Music folder>Podcasts>Photoshop TV folder. This seems to me to be the correct path.
But most of the episodes wind up in iTunes Music folder>Unknown Artist>Unknown Album folder, along with many unrelated, non-podcast files.
Now when I search in the Library for<Photoshop> all the Photoshop TV files appear, along with other files referencing Photoshop. But when I search the Library using <Photoshop TV> as the search term, only the Photoshop TV files in the Unknown Album folder show up, but not the ones in the Podcasts>Photoshop TV folder.
And finally when I cllick on Podcasts in the Source pane, once again only the Photoshop TV files in the Unknown Album show up.
I've tried adding those Photoshop TV files back to the library but they remain in the Unknown Album folder.
I haven't tried rebuilding the library yet. I will, but it seems that wont actually move any files. I could also recreating a new library moving my iTunes music folder out of the iTunes folder and then adding them all back. That seems like overkill and I might very well end up with the same problem. (I'm not sure how many of my other Podcast subscriptions have this problem, but not many)
So,
1) how can I get these Photoshop TV files into the Podcasts>Photoshop TV folder, and
2) how can I make this the folder that shows up when I search via the Podcast source, and
3) what causes this problem?
iMac G5 Mac OS X (10.4.6)
iMac G5 Mac OS X (10.4.6)

what is WP files?
You want to always use iPhoto with a default referenced library (the preference to copy imported item to the iPhoto library is checked) ad then delete the source photos
LN

Unable to synch itune movie to my ipod classic

Hello -
I recently bought an ipod classic, but it will not sync my purchased movie. I've noticed the movie has an exclamation mark beside it. When I checked my itunes file; the movie downloaded to a "Downloads Folder", is there something wrong?

Yes, it should be in your iTunes folder. The ! next to the song indicates that iTunes has lost track of where that movie file is located.
Move it to your iTunes folder and you should have no trouble syncing it.
See: How to add content from your hard drive to iTunes.

Movies i bought from the itunes store and they wont sync to my ipod

I had bought an ipod for my daughters birthday n i had purchased several movies from the itunes store and they downloaded n they show up in my library n wheni check them to sync to her ipod....it shows a pop up block that says that it cannot be copied to this ipod cause it is not supportrd by this ipod. my baby is really wanting to use it n I downloaded the itunes 10 & updated her ipod software to 4.3.3 i think that i did all the necessary updated and downloads now what do i do...i've been on this comp eversince 11:00am this morning and it is still now 1:29am....i dont know....if anyone has any suggestions..they r welcomed

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

Ivr movies

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