IPCC Express - CRS 5.0.2 - IVR is not working

Dear All ,
we have IPCC Express 5.0.3 integrated with CUCM 5.1.3 , IVR was working fine and suddenly stopped .
when i am dialing Piolet Number it ringing but not hitting to the IVR.
can any one advice please .

Hi Behrang,
Go to your Safari menu bar click Safari / Preferences then select the Security tab. Click: Show Cookies
Delete all Google / Gmail related cookies.
Quit Safari.
Open a Finder window. Select your Home folder in the Sidebar on the left. It has a small house icon. Now on the right open the Library folder, then the Caches folder, then com.apple.Safari folder.
Move the cache.db file from the com.apple.Safari folder to the Trash.
Relaunch Safari and see if that makes a difference.
If not, from your Safari menu bar click Safari / Reset Safari. Select the top 5 buttons. Click Reset. Relaunch Safari and try Gmail again.
Carolyn

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In IPCC express,last 4 month report i;m not getting in historical report. in report it shows blank.

Hi all,
we are using IPCC express 5.0 with high availability and call manager 6.0.
Now i;m facing an issue in historical reports.i'm not getting last 4 month reportin the historical report and the report is blank.
when i troubleshooted, i checked for filter in scheduler file, logs and i couldn;t find any issues in that.
i observed in datastore control center, agent, historical, repository status is stopped in publisher and replication status also stopped. i tried to start it but it stopped again.
as per customer information, also agent phones are communicating with standby server not with publisher for last 4 months.
so i'suspect it is database replication problem for long time that is why i;m getting the report also for these 4 months.
please find the attachment for your reference..
please anybody can help me in this..
thanks in advance..

Jneklason wrote:
~snip~
I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue.
On top of all this, I can't even find out how to file a complaint with anyone higher up than Customer Service.
I hate to tell you this, but you didn't write an email. You wrote a discussion post on the Verizon Wireless Community forum which is a public peer to peer forum. Unfortunately since you didn't mark your post as a question, the VZW reps that roam this community won't ever see your post. Before you re-post it, don't. Duplicate posts get removed from the community.
I see there were several missteps both by the reps and yourself in your post. First you should have insisted on returning the phone within the 14 day return policy period. Second which Samsung Galaxy mini model did you purchase? The S3 mini or the S4 mini? Did you do any research prior to deciding on this device. The reps at that time deflected the easiest course of action, by trying to get you to replace the phone under insurance instead of returning the phone. The Early Edge payment option requires the current phone on the line using the early Edge must be returned to Verizon Wireless. Did you once considered going to a third party site like Swappa to purchase a gently used device for your daughter?

IVR recording not work within the network

I have an IVR script for recording the caller to leave a voice message to agent,
and the agent is able to listen the voice message.
The script is 100% working during the development environment (that is an isolated network)
When the script moves to another production environment
The outside caller (e.g. my mobile phone) is able to do the same thing,
However, if the caller is made from internet network, seems the "recording" function not working
are there any possible reason may cause the above problem?
Thanks
Sam

while recording internally, seems the system does not record anything.
For example,
I have recorded for about 10 sec voice message.
Then terminate the contact and put into CSQ
then an agent pick up that session and retrieve the voice message,
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seems the voice message has not been recorded
That's why i have no idea ....
=_= ....
Sam

Streaming 3d movies to my Samsung 3DTV using AirPort express and a wireless LAN adapter has not worked. What is my cheapest option for making this happen?

I need a transfer rate minimum of 9mbps. My AirPort express and 3DTV are on different floors, so I cannot directly connect with an ethernet cable. Can I buy an older AirPort express, use it as a bridge, and connect my TV to it via an ethernet cable?

Hi rockchalker,
Thanks for using Apple Support Communities.
For 802.11n Wi-Fi base stations, creating a roaming network is by far the best choice. This will provide the best throughput between the base stations and your Wi-Fi devices.
If you are unable to build the recommended Roaming network, then a Wirelessly Extended Network is the next best option.
For more information on this, take a look at this article:
Wi-Fi base stations: Extending the range of your wireless network by adding additional Wi-Fi base stations
http://support.apple.com/kb/HT4145
Hope this helps,
Mario

Trying to use Airport Express (2012) in Hotel and it is not working

Hey folks, the title pretty much says it all. I picked up a new AE last week, and wanted to use while I travel to share out my hotels wired connection to my computers, iPhone and iPad. I am pretty good with networking, so I can't seem to figure out how to get around the double NAT error that I am getting from the Airport utility. It appears that the hotels network is blocking me from connecting. If I use my back up travel router (Zuni Connect) everything works fine. It appears the AE is not getting along with the hotel. Any ideas on how to get around this?

I traveled for years with an AirPort Express and have had virtually no problems connecting to the hotel networks if an Ethernet port is provided in the room.
Up until a few years ago, configuring the Express in Bridge Mode worked just fine, as hotels would allow several devices to connect without problems.
Unfortunately, hotels have become a lot smarter as they look for ways to generate more revenue. Many hotels now will only allow one connection if the Express is configured in Bridge Mode, so I started using the Express in router mode about 3 years ago to get around this.
Security wise, this is actually a bettter arrangement as Tesserax notes, because other users at the hotel cannot "see" your devices.
The Double NAT "error" can be ignored with an option in AirPort Utility if you wish, and the Express will display a nice, green light.
I have no trouble connecting 3-4 devices this way and the hotel only "sees" one device, so they only charge for one connection.
When the hotel only has wireless, that is when I bring out the second Express that I travel with, so I can use one Express to "join" the hotel network and provide an Ethernet signal to the second Express, which is configured as a router to allow multiple devices to connect. The hotel only "sees" one connection this way.

Express Planning: Call up Planning Round does not work

Dear all,
in Express Planning I have set-up a new Planning round.
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Best regards Timo

I found out that my new iPhone has terrible reception, even in places with supposedly good coverage. It turns out that it’s because of certain settings that I didn’t configure properly. After I changed them, all was good again!
So if your iPhone is like mine and you see “Call Ended” and then “Call Failed” immediately after trying to dial out from your iPhone, even though there’s a good signal (i.e. you can see signal bars, so you are connected to your carrier). Then relax, because there probably is no problem with the phone — you PROBABLY just need to do these 2 steps:
1) Go to Settings > General > Date and Time. Switch off “Set Automatically” and manually select your hometown (the default is Cupertino). If you dont change it, you will not be able to make outgoing calls. But the wierd part is, you will still be able to receive incoming calls. Once done, manually set the date and time, and restart your iPhone. If you want, you can reset the 2 settings to “Set Automatically” again.
2) Next, go to Settings > Phone > Show My Caller ID > Switch this to “ON”. Usually with these steps, things should be okay already. If not, you have to turn off “Call Forwarding” and “Call Waiting” as well.
Hope that helps!

Airport express Green light on, itunes transmitting, internet not working

Hi,
I have a thinkpad running XP and a cable/telephony modem from comcast. I installed the airport express following the directions and got a blinking amber light and no functioning internet or airtunes. I then took down the IP address, router address, etc (IP Address: 66.30.116.41 Subnet Mask: 255.255.248.0 Default Gateway: 66.30.112.1
DHCP Server: 68.87.71.8 DNS Servers: 68.87.71.226, 68.87.73.242) from my modem and manually configured those settings into my airport express, and now I have a green light and am able to transmit itunes but can't access the internet. My computer connects to the network but then I can't load any pages. When I try "repair," it fails when reconnecting to the network. The IP adress when I'm connected to AX begins with 10.
Any suggestions?
Thanks!
RCC

no answer but same problem as yours. any news on your side ?

PCI Express X-Fi Extreme Audio Optical In Not Working From

I recently purchased this card to use with my Playstation 3 via Optical In. After messing around with the settings on the PS3 I was able to get sound in the Playstation menu (the clicking sound when navigating the menu), but when I try to play a movie or a game, the sound will play for -2 seconds and then stop. I have tried all of the available audio format options on the Playstation and nothing hel
ps.
If anyone has any idea what the problem could be, a solution would be greatly appreciated. Thanks!

0Re: pci-e x-fi xtreme audio problems in win7 x64. solution works for the surround sound but DOES NOT CURE THE TIN-CAN NOISE
Dear David,
Thank you for writing in to Creative Support Services; I appreciate the
opportunity to assist you.
From what I understood, only your front speakers of your 4. sound
system are working properly.
Kindly follow the link given below to download and install the driver
for your soundcard if you have not done so:
Creative Sound Blaster X-Fi Titanium Driver 2.7.0007
<a rel="nofollow" href="http://support.creative.com/downloads/download.aspx?nDownloadId=0933"]http://support.creative.com/downloads/download.aspx?nDownloadId=0933[/url]
You may also want to visit the link given below:
Sound from Front Speakers Only, No Sound From Surround or Rear Speakers
http://support.creative.com/kb/showarticle.aspx?sid=576
Please retain all the previous correspondence when replying to this
email.
Best Regards,
Creative Customer Support Services
Creative Labs Europe
STILL HAVING?INTERMITTENT?SOUND PROBLEMS

IPCC Express IllegalAccessException when re-skilling agents

I have recently adopted an IPCC Express version 4.0(5) system as part of changing jobs. I am finding that supervisors on the system are receiving the following error when trying to re-skill and agent through Subsystems -> RmCm -> Resources:
Error:IllegalAccessException
This doesn't always happen. It is intermittent. I went to see the behavior as demonstrated by one of our call center supervisors. I saw her re-skill two agents with no issue and then receive the error several times when trying to re-skill the third. We went to my computer where I tried. The re-skill was successful. We went back to her machine and re-skilled the same agent, and it worked. The IPCC Express (CRS) server is here in the same building that we are in, so it shouldn't be any kind of time-out due to latency.
I queried the error on the support forums and the Cisco support site and found nothing related to this particular issue. Any thoughts?
Thanks

Hi
This issue might require indepth trace analysis.
I will request you to open a case with TAC in this regard
Thank you
Anuj

IPCC EXPRESS LICENSE

Hi, I have a question about licensing on ipcc express enhanced.
I need to configure some work flow actions over supervisor desktop software, message box action and audible alert action, because the only available is tree control action, it is a licence problem? shoul i have premium license?
Is there a document for diferences between premium and enhanced?
Regards and thanks for your time.
Carlos

Yes you need a premium license. The only work flow action enabled in enhanced is tree control.
As for documentation: A quick glance at the Cisco Supervisor Desktop User Guide for CAD 6.6 for Unified CM showed this statement on page 56. It may also be listed elsewhere.
NOTE: Supervisor work flow actions are available at the Premium
feature level, except for the Tree Control action, which is also
available at the Enhanced feature level.

CUOM error when trying to poll performance data from IPCC Express

Hi Network Professionals,
Using CUOM 2.1 SP1 I get an error when trying to access the Performance menu for a IPCC Express Server in the Service Level View.
Error Message:
Performance polling is not supported for the current capability.
The server is fully monitored and I get enviroment, system, interface and application information.
I the Polling Parameters menu (Voice Utilization Settings) the only parameter listed is "Communication Manager and Registred MGCP Gateway Utilization".
The IPCC Express version is 5.0.(2)SR01_Build045.
Is anything missing on the IPCC server? I have only configured it with SNMP.
Kind Regards
Johnny Olsen

hi teresa.
well I bother you because I have a problem similar to that raised earlier, I have a vm INTAL CUOM 2.1 SP1 and the problem is that computers add-in-law his administration IPCC view the service level ... but when I fall into a custom group created the group and add the teams the same ip ipcc already visible, in my group I want to generate displays custom cloud but do not show me the equipment, except that I want to add IVR servers and I do not under any circumstances the samples .. lso probe and reset everything and anything related services, install the SP! and nothing. Can you help me with this or if I recommend CUOM up version of the 2.3 that I could not even see the difference with 2.1 CUOM thanks greetings

IPCC Express Skills Based Routing "Select Skill" feature request.

Let me start by saying that I hope I'm just doing something wrong and that what I'm trying to accomplish is already possible within the existing feature set of IPCC Express. (I'm running 4.5.2) If not, I'd like to start a campaign to get it added as a feature in the next release.
Short version:
A call comes in, and in order to assign skills to the call you must assign the call to a csq that contains the skills required to complete that call. -- Problem arises when number of skills gets large, so must the number of CSQ's. Maintaining all of the agent to CSQ mapping gets very cumbersome.
I'm proposing a new "select skill" step in the CRS developer, which will allow you to assign a skill required to handle a call, rather then have skills required be based on what CSQ the call was put into.
(Long version in an e-mail from me to cisco)
Basically what I'm seeing with the Skills Based Routing feature in IPCC Express is that it still relies heavily on CSQ's to determine the group of agents selected to take a certain call. I can't assign a skill to a calling contact during the call flow in the script editor, instead I have to assign a contact to a CSQ which has certain skills assigned to it.
Let me give you an example as it pertains to my company.
We have 15 Healthcare locations with an average of 7 doctors per location. Each doctor has his or her own specialist that takes appointments and other calls not destined to be terminated by the doctor. Each Specialist is also a Primary backup for 2 other doctors and a secondary backup for the rest.
Currently, if I want to use skills based routing to route a call to one of the Doctors, I have to create a CSQ for each doctor, and add that doctors skill to that CSQ, and then add all of those CSQs to the locations "team".
Furthermore, if I want to add a "bilingual" skill so that each caller has the option to speak to a bilingual rep, it changes the order for the rep selection. Now I have to double the amount of CSQs in the system to have 1 queue for one language and another queue for another language for each doctor.
At 15 locations and averaging 7 docs per location with 2 languages, this requires 210 different CSQs that I have to update on a regular basis because turnover for these specialists is fairly high. Not to mention the fact that Cisco has imposed a "soft limit" of 75 CSQs per server on the 7835.
What I would propose to alleviate this mess would be to add a new step in the CRS editor under "IPCC Express" and call it "Select Skill", where I could assign a skill required to handle a call. This would allow me to create 1 CSQ and have agent selection done based on skill, or a combination of skills. It would also allow me to look across the enterprise for an agent with a particular skill without having to create 105 CSQs with 105 agents per CSQ.
To do this for now I have created a work around, but it's not a very good one because it requires a lot of overhead. I've created a database with all of my agents in it and all of the skills they are qualified for. Then where I would use the 'Select Skill' step I talked about earlier I now use a database dip and select a resource with the skills I require, then do a 'Get Reporting Statistic' to determine if that resource is logged in and available. Then using CRS 4.5.2 I route on resource instead of CSQ. Now the problem with this method, is if the resource is available, but away, or doesn?t answer the phone (because they also have to deal with walk up customers) it sets them not ready and then just sits there waiting for then to go available again. It wont requeue to the next skilled agent unless I dequeue then from the current app and start the process all over again, which in that cause they would loose their place in line.
So that's it in a nutshell, I'm sure it's not the easiest thing to follow.
Let me know if you have any questions.
Jeremy
(end e-mail)

I just want to join you in this request.
Steven Ferland, Bell Canada
P.S.: Please add your name if you agree with Jeremy.

IPCC Express IP Address change

Dear Networkers,
We have IPCC Express 5.0(2) Installed but not yet integrated with any CCM. (New installation).
We need to chnage the IP address of the IPCC Express Server. Is there any method or document to follow ? or is simple as any other Windows Server?
Thanks In advance.
Best Regards.

Go to page 11-38
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/maintenance/admin/crs501ag.pdf
Joe

Configuring Callback Option - IPCC Express

When customers call in and all agents are busy, we'd like to give them an option to leave a call back number so a call can be automatically made to that number (while retaining their position in queue) as soon as an agent become available. I know this must be a very common scenario that many people probably have already deployed in their organization. I'm very novice in IPCC scripting and would like to know where should i start from? What are the requirements for that? We're running IPCC Express Premium 4.0(3) and Callmanager 4.1(3)
Any advise would be highly appreciated.
Thanks,
Ehsan

I think there is a miss-communication here.I never said the caller should stay on the line until it gets a callback (why on earth someone would do that??!!). All I meant was the caller should (actually MUST) hang up and then get a call back maybe after 30 min or anytime as soon as an agent become available. The actual call should maintain its position in the queue throughout this entire process. The call flow are:
1) All agents in the contact center are busy and the call gets queued on the Cisco IP-
IVR. Caller listens to a prompt - “All agents are busy assisting other customers.
Please hold and your call will be answered in the order received.”
2) The caller is given the option: “If you wish to leave a phone number for an agent
to call you back, please press 1”
3) The caller opts to leave a callback phone number.
4) The Cisco IP-IVR prompts the caller to enter the phone number he/she would like
to use for the call back.
5) The caller can also opt for a delayed call back. The Cisco Media Blender
processes the callback delay value with an additional prompt and collect through
the Cisco IP-IVR – “Please enter the duration after which you would like to
receive a callback”. Caller enters 15 minutes, indicating the best time per his/her
schedule to speak with an agent. This value is POSTED to the Cisco Media
Blender and the call back is scheduled after 15 minutes.
6) The Cisco IP-IVR collects the phone number and callback time (if applicable) and
POSTS a URL request using Cisco IP-IVR step “OpenURL” to the Trailhead
Server indicating that this request is for a callback.
7) The Trailhead server forwards this request to the Cisco Media Blender, which will
place a phantom call in queue (if there are no agents available) as a placeholder
for the callback.
8) When an agent becomes available, the phantom call is routed to the agent and a
call is made via the agent’s second phone line to the caller’s callback number.

IPCC Express Prompt Size or Length Limit.

I have a marketing sound byte that is 120 seconds long and 1.15 mb in size. I am not able to get it to lay using a ply prompt. I chopped it in half and it plays fine.
Is there a size limit to sound files?
What happens instead of the file playing is the step will loop 100 times then error out.

No errors related to the playing of the prompt. The script will try to play the prompt rapidly 1000 times with in a couple of seconds then log a
WFMaxExecutedStepsExceededException: No. of executed steps: 1000 error.
As far as playing the prompt no issues reported in the log:
289068408: Jul 18 11:07:05.375 EDT %MIVR-ENG-7-UNK:Execute step of Task 52000543003 : Play Prompt (--Triggering Contact--, pQueue2)
289068409: Jul 18 11:07:05.375 EDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:52000543003 Executing OutputStep
289068410: Jul 18 11:07:05.375 EDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:52000543003 OutputStep: myExecute
289068411: Jul 18 11:07:05.375 EDT %MIVR-APP_MGR-7-PUSHING_ACTION:Pushing action: Application=App[name=Test_A_Script,type=Cisco Script Application,id=32,desc=To Test any script,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Jul 18 11:04:09 EDT 2013,recordId=520,desc=To Test any script,name=Test_A_Script,type=Cisco Script Application,id=32,enabled=true,sessions=10,script=SCRIPT[RI.Cast.Clinic.aef],defaultScript=,vars=[,,,,,,],defaultVars=null]]],Task id=52000543003,Action=com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl@12fd2c6,Type=Interruptible action
289068412: Jul 18 11:07:05.375 EDT %MIVR-APP_MGR-7-POPING_ACTION:Poping action: Application=App[name=Test_A_Script,type=Cisco Script Application,id=32,desc=To Test any script,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Jul 18 11:04:09 EDT 2013,recordId=520,desc=To Test any script,name=Test_A_Script,type=Cisco Script Application,id=32,enabled=true,sessions=10,script=SCRIPT[RI.Cast.Clinic.aef],defaultScript=,vars=[,,,,,,],defaultVars=null]]],Task id=52000543003,Action=com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl@12fd2c6,Type=Interruptible action
289068413: Jul 18 11:07:05.375 EDT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=Test_A_Script,type=Cisco Script Application,id=32,desc=To Test any script,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Jul 18 11:04:09 EDT 2013,recordId=520,desc=To Test any script,name=Test_A_Script,type=Cisco Script Application,id=32,enabled=true,sessions=10,script=SCRIPT[RI.Cast.Clinic.aef],defaultScript=,vars=[,,,,,,],defaultVars=null]]],Task id=52000543003,Step id=765,Step.cisco.wfframework.steps.core.StepComment,Step Description= /* __________________________________________________________ */
289068414: Jul 18 11:07:05.375 EDT %MIVR-ENG-7-UNK:Execute step of Task 52000543003 : /* __________________________________________________________ */
289068415: Jul 18 11:07:05.375 EDT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=Test_A_Script,type=Cisco Script Application,id=32,desc=To Test any script,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Jul 18 11:04:09 EDT 2013,recordId=520,desc=To Test any script,name=Test_A_Script,type=Cisco Script Application,id=32,enabled=true,sessions=10,script=SCRIPT[RI.Cast.Clinic.aef],defaultScript=,vars=[,,,,,,],defaultVars=null]]],Task id=52000543003,Step id=766,Step.cisco.wfframework.steps.core.StepComment,Step Description= /* Check_to_see_if_agents_are_still_logged_in */
289068416: Jul 18 11:07:05.375 EDT %MIVR-ENG-7-UNK:Execute step of Task 52000543003 : /* Check_to_see_if_agents_are_still_logged_in */
289068417: Jul 18 11:07:05.375 EDT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=Test_A_Script,type=Cisco Script Application,id=32,desc=To Test any script,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Jul 18 11:04:09 EDT 2013,recordId=520,desc=To Test any script,name=Test_A_Script,type=Cisco Script Application,id=32,enabled=true,sessions=10,script=SCRIPT[RI.Cast.Clinic.aef],defaultScript=,vars=[,,,,,,],defaultVars=null]]],Task id=52000543003,Step id=767,Step.cisco.wf.steps.ivr.GetReportingStatStep,Step Description=iAgentsLoggedIn = Get Reporting Statistic (Logged-In Resources[csq] from CSQ IPCC Express)
289068418: Jul 18 11:07:05.375 EDT %MIVR-ENG-7-UNK:Execute step of Task 52000543003 : iAgentsLoggedIn = Get Reporting Statistic (Logged-In Resources[csq] from CSQ IPCC Express)
289068419: Jul 18 11:07:05.375 EDT %MIVR-STEP_ICD-7-UNK:Task:52000543003 Get Reporting Statistic: Executing the step ...
289068420: Jul 18 11:07:05.375 EDT %MIVR-STEP_ICD-7-UNK:Task:52000543003 Get Reporting Statistic: Calling getReportingStat() with arguments CSQ IPCC Express, Logged-In Resources, and RI.Cast.Clinic.CSQ
289068421: Jul 18 11:07:05.375 EDT %MIVR-STEP_ICD-7-UNK:Task: 52000543003 The value of Statistic Variable of Get Reporting Statistics Step is 1
289068422: Jul 18 11:07:05.375 EDT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=Test_A_Script,type=Cisco Script Application,id=32,desc=To Test any script,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Jul 18 11:04:09 EDT 2013,recordId=520,desc=To Test any script,name=Test_A_Script,type=Cisco Script Application,id=32,enabled=true,sessions=10,script=SCRIPT[RI.Cast.Clinic.aef],defaultScript=,vars=[,,,,,,],defaultVars=null]]],Task id=52000543003,Step id=788,Step.cisco.wfframework.steps.core.StepIf,Step Description=If (iAgentsLoggedIn<=0) Then
289068423: Jul 18 11:07:05.375 EDT %MIVR-ENG-7-UNK:Execute step of Task 52000543003 : If (iAgentsLoggedIn<=0) Then
289068424: Jul 18 11:07:05.375 EDT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=Test_A_Script,type=Cisco Script Application,id=32,desc=To Test any script,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Jul 18 11:04:09 EDT 2013,recordId=520,desc=To Test any script,name=Test_A_Script,type=Cisco Script Application,id=32,enabled=true,sessions=10,script=SCRIPT[RI.Cast.Clinic.aef],defaultScript=,vars=[,,,,,,],defaultVars=null]]],Task id=52000543003,Step id=791,Step.cisco.wfframework.steps.core.StepComment,Step Description= /* Continue--through--script */
289068425: Jul 18 11:07:05.375 EDT %MIVR-ENG-7-UNK:Execute step of Task 52000543003 : /* Continue--through--script */
289068426: Jul 18 11:07:05.375 EDT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=Test_A_Script,type=Cisco Script Application,id=32,desc=To Test any script,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Jul 18 11:04:09 EDT 2013,recordId=520,desc=To Test any script,name=Test_A_Script,type=Cisco Script Application,id=32,enabled=true,sessions=10,script=SCRIPT[RI.Cast.Clinic.aef],defaultScript=,vars=[,,,,,,],defaultVars=null]]],Task id=52000543003,Step id=772,Step.cisco.wfframework.steps.core.StepComment,Step Description= /* __________________________________________________________ */
289068427: Jul 18 11:07:05.375 EDT %MIVR-ENG-7-UNK:Execute step of Task 52000543003 : /* __________________________________________________________ */
289068428: Jul 18 11:07:05.375 EDT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=Test_A_Script,type=Cisco Script Application,id=32,desc=To Test any script,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Jul 18 11:04:09 EDT 2013,recordId=520,desc=To Test any script,name=Test_A_Script,type=Cisco Script Application,id=32,enabled=true,sessions=10,script=SCRIPT[RI.Cast.Clinic.aef],defaultScript=,vars=[,,,,,,],defaultVars=null]]],Task id=52000543003,Step id=773,Step.cisco.wf.steps.ivr.GetReportingStatStep,Step Description=iOldestCallWaitTime = Get Reporting Statistic (Oldest Contact in Queue[csq] from CSQ IPCC Express)
289068429: Jul 18 11:07:05.375 EDT %MIVR-ENG-7-UNK:Execute step of Task 52000543003 : iOldestCallWaitTime = Get Reporting Statistic (Oldest Contact in Queue[csq] from CSQ IPCC Express)
289068430: Jul 18 11:07:05.375 EDT %MIVR-STEP_ICD-7-UNK:Task:52000543003 Get Reporting Statistic: Executing the step ...
289068431: Jul 18 11:07:05.375 EDT %MIVR-STEP_ICD-7-UNK:Task:52000543003 Get Reporting Statistic: Calling getReportingStat() with arguments CSQ IPCC Express, Oldest Contact in Queue, and RI.Cast.Clinic.CSQ
289068432: Jul 18 11:07:05.375 EDT %MIVR-STEP_ICD-7-UNK:Task: 52000543003 The value of Statistic Variable of Get Reporting Statistics Step is 10
289068433: Jul 18 11:07:05.375 EDT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=Test_A_Script,type=Cisco Script Application,id=32,desc=To Test any script,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Jul 18 11:04:09 EDT 2013,recordId=520,desc=To Test any script,name=Test_A_Script,type=Cisco Script Application,id=32,enabled=true,sessions=10,script=SCRIPT[RI.Cast.Clinic.aef],defaultScript=,vars=[,,,,,,],defaultVars=null]]],Task id=52000543003,Step id=774,Step.cisco.wfframework.steps.core.StepGoto,Step Description=Goto QUEUE LOOP
289068434: Jul 18 11:07:05.375 EDT %MIVR-ENG-7-UNK:Execute step of Task 52000543003 : Goto QUEUE LOOP
289068435: Jul 18 11:07:05.375 EDT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=Test_A_Script,type=Cisco Script Application,id=32,desc=To Test any script,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Jul 18 11:04:09 EDT 2013,recordId=520,desc=To Test any script,name=Test_A_Script,type=Cisco Script Application,id=32,enabled=true,sessions=10,script=SCRIPT[RI.Cast.Clinic.aef],defaultScript=,vars=[,,,,,,],defaultVars=null]]],Task id=52000543003,Step id=761,Step.cisco.wfframework.steps.core.StepLabel,Step Description=QUEUE LOOP:
289068436: Jul 18 11:07:05.375 EDT %MIVR-ENG-7-UNK:Execute step of Task 52000543003 : QUEUE LOOP:
289068437: Jul 18 11:07:05.375 EDT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=Test_A_Script,type=Cisco Script Application,id=32,desc=To Test any script,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Jul 18 11:04:09 EDT 2013,recordId=520,desc=To Test any script,name=Test_A_Script,type=Cisco Script Application,id=32,enabled=true,sessions=10,script=SCRIPT[RI.Cast.Clinic.aef],defaultScript=,vars=[,,,,,,],defaultVars=null]]],Task id=52000543003,Step id=857,Step.cisco.wf.steps.ivr.OutputStep,Step Description=Play Prompt (--Triggering Contact--, pQueue2)
289068438: Jul 18 11:07:05.375 EDT %MIVR-ENG-7-UNK:Execute step of Task 52000543003 : Play Prompt (--Triggering Contact--, pQueue2)
289068439: Jul 18 11:07:05.375 EDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:52000543003 Executing OutputStep
289068440: Jul 18 11:07:05.375 EDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:52000543003 OutputStep: myExecute
289068441: Jul 18 11:07:05.375 EDT %MIVR-APP_MGR-7-PUSHING_ACTION:Pushing action: Application=App[name=Test_A_Script,type=Cisco Script Application,id=32,desc=To Test any script,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Jul 18 11:04:09 EDT 2013,recordId=520,desc=To Test any script,name=Test_A_Script,type=Cisco Script Application,id=32,enabled=true,sessions=10,script=SCRIPT[RI.Cast.Clinic.aef],defaultScript=,vars=[,,,,,,],defaultVars=null]]],Task id=52000543003,Action=com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl@b6fe31,Type=Interruptible action

IPCC Express - CRS 5.0.2 - IVR is not working

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