IVR options and CAD in IC WebClient

Hello All,
we are integrating CTI with SAP IC WebClient 7.0 using Genesys.
When a Call comes in to the IVR, IVR greets the caller and give selfservice to the caller to enter meter read option 1 to enter bank payment option 2 .... option 3 for address change.. etc...
after selecting particular option 2 in IVR for bank details change the caller request to speak with the Agent(CSR) then call transfers to the agent but the agent desktop should populate with the activity selected(option 2) by the customer i.e bank details change screen on agent desktop.
the second is when a customer enters some data in IVR using CAD we can send to IC WebClient but on IC WebClient where can we show this data.
any inputs will be great.
Thanks,
Raj.

You can handle this through the IC WebClient Contact Attached Data Features.
The CAD is provided by the communication management software (CMS) as an XML string. In the IC WebClient, the XML data is transformed into an internal table containing attribute and value pairs.
You have to define the Profile and attached to your Business Role
SPRO-> CRM -> Interaction Center WebClient -> Basic Functions -> Communication Channels -> Define Profile for for Contact Attached Data

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