Jabber for iPad video issue

How can I troubleshoot video issues?
I setup the iPad device (G711) and then placed a call to a Jabber for Windows (G729) phone. Audio worked fine but no video. I changed the Jabber for Windows to G711 and video started working?
Is Jabber for iPad going to support G729 and if so when?
Thanks,
Doug

Hello i have the same issue!
Someone find the cause for this issue?
Regards
Leonardo Santana

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Jabber for IPad Directory Issue

Guys,
I'm been beating my head against this issue for the last couple of days and I think a new idea would be extremely helpful!
Problem: No Corporate Directory being shown at all.
Jabber for IPad client Version 9.1
CUCM 8.5
CUP 8.6(3)
Microsoft AD Environment
Every single other client I have can access the corp directory (Android, Windows, CUPC) and I'm getting Presence and Contact list on the jabber for ipad client. Can anyone maybe post a screenshot of the product specific device fields or offer a sugestion? I've followed the Admin guide, but have obviously missed something :/
Gareth

Hi Gareth,
I noticed this too. It depends on where you are searching from within the client.
If you are logged into the Presence Client - then your search is from the ldap profile assigned on CUPS to the end user.
If you are searching from within the CUCM portion of the client it uses the product specific section of the TABXXX client on CUCM
LDAP Server           FQDN.domain:389
LDAP Username     i have used the same one as for my LDAP directory Distinguisged Name\domain(without the ".local")
LDAP Search base     DC=xxxx,DC=local
LDAP field Mappings      mainPhoneNumber=ipPhone
we also have in the
"reserved" field the domain domain=xxxx.local
hope this helps
cheers
Stuart

Jabber for iPad, photo issue

Hi,
I am currently testing jabber on my iPad, everything (Call,Search,Chat) seems to work fine, except contact photo does not show. I had it working great on my iPhone and window, but for some reason the iPad does not.
I will appreciate any help! THANKS

Alright, so here's what we did to get you started. We used advice from point #2 in this link https://supportforums.cisco.com/docs/DOC-28771:
**Disclaimer, I cannot guarantee that this will work for you, this is only what we did in our environment. That said, yours seems similar. We are sync'd with AD, however we're on 9.2 or rather the latest and greatest as of today. You may want to reach out to Cisco TAC to confirm this resolution if you have a current support contract.**
Open a web browser and navigate to your presence server. Once logged in, open the Legacy Clients Settings menu. (Application -> Legacy Clients -> Settings)
Once the Legacy Clients Settings menu opens, check that the variable ‘sAMAccountName’ is entered in the field directly to the right of the ‘Photo’ field under the second Legacy Client User Fields column (see photo #2 below, field that needs to be confirmed is circled in red). In our case, this field was blank. Once we added the needed ‘sAMAccountName’ variable (waited for around an hour or so *see #3 below) the photos started appearing in our iPad clients.
Again, once you add this variable, it may take an hour or so .... maybe longer or shorter depending on your environment .... because the presence server will need to sync the changes. I'm not sure if the iPad client is directly pulling the photo from AD based on a pointer on the presence server or if it's pulling the photo directly from a database on the presence server itself, however, I do know that a sync specifically needed to happen before we started seeing the photos. All we did was wait .... albeit, semi patiently.
I hope this helps, we know first hand how complicated this system can be. Feelf ree to ask any other questions if you have any. Good luck!
Tigh

Jabber for ipad no video with CUCM

hello everyone
i ipad install the jabber for ipad client,everything is OK,i can regist to CUCM and i can call the phone ,can hear my voice mail,but i can't video call.
i call the jabber for windows,the windows no video and i also can't see the windows
i don't know how can i check ?

i use CUCM 8.62
and i install the COP cmterm-jabbertablet-100v10-dm.cop.sgn
here is my sip profile

Best ressources for "ANDROID vs IPAD video issues"

Hello
Would someone be kind enough to post here the best ressources for the "ANDROID vs IPAD VIDEOS issues" ?
I got lots of troubles to have some videos working on Samsung Galaxytab ...
thanx !

mm well
Sorry but what is the definition of "inline" videos, I wanna be really sure (i'm not english / in my language my videos are "inline" videos: videos put inside the document).)
On some apps I made, some videos work, some don't. And
one of the main issues are
- they launch full screen when they're not supposed to (i want them to launch in a definite area)
- they dont launch full screen when they're supposed to (when they're suppposed to play in full screen, they just do not appear: black screen)
mmm ?

Webex Meeting Center and Jabber for Ipad support in Webex Telepresence

Hello, I have a two questions which are unclear based on my browsing of posts in this thread.
1) Are traditional Webex Meeting Center meetings able to be joined to a Webex Telepresence session? Ie. I have two callway/webex telepresence nodes (SX20 and a C40) can they have a webex meeting center participant brought in?
2) Is Jabber for Ipad supported using the Webex Telepresence service? Using the example endpoints above I have a SX20 and C40 and they want to add a Webex for Ipad endpoint in.
Thanks.

You cannot have Telepresence endpoints using Callway service(WebEx TP service) join a webex session directly. You can do this however using WebEx enabled Telepresence which is meant for on-premise users to work with WebEx
http://www.cisco.com/en/US/docs/telepresence/infrastructure/tms/config_guide/webex_enabled_telepresence/cts_webex_config.html
In the call way (aka WebEx tp service), the work around is you have to use an endpoint that has multi site capabilities to make one video call and see video from other end points and then make an audio call to the WebEx service and bridge them together. Now users can audio and video and presentation remains on WebEx but it's not like the true webex enabled telepresence which today call way doesnt support
See attached PDF last page. Also you may need a PSTN subscription to make that call happen

Jabber for iPad - BFCP support?

Hi All,
Can't find a reference to it anywhere but does or will the iPad support BFCP?
Thanks

Hello,
Regarding BFCP and content sharing from Cisco Jabber Video for TelePresence 4.8.6 on Windows to Jabber Video 9.3.9 for iPad clients.Jabber Video for TelePresence(Movi) cannot stop sharing presentation on the call.
I wish to know if what versions this is actually fixed in? I have read the release notes and I am still unable to find an answer.
I read in Cisco Bug Toolkit this is a known bug CSCup04761 and the only workaround is to disconnect the call.
CSCup04761 - Movi can't stop sharing main video presentation Symptom:Jabber Video for TelePresence(Movi) cannot stop sharing presentation on the call.
Conditions:When using Movi to share a presentation to an endpoint that doesn't support BFCP (such as Jabber for iPad).
Workaround: Disconnect the call.
Details Last Modified: Oct 9,2014
Status:Fixed
Regards
Nicholas

Jabber for Windows Video calling in Deskphone mode

Hi
Does Jabber for windows support video calling in deskphone mode? I have 7942 IP Phone, VT advantage camera on Laptop and Jabber clinet insatlled on laptop. Can i make video callng with Jabber in Deskphone mode?
It is not working please help.
Regards,
Andy

Hi Andy,
Yes, Jabber for Windows supports video calling in deskphone mode.
You'll need to install the Cisco Media Service Interface specific to your version of Jabber and correctly configure Jabber for Deskphone Video.
Please follow these instructions to configure Deskphone Video:
For Jabber for Windows 9.1
For Jabber for Windows 9.2
Once completed, if you run Jabber you should see the following when you open the Connection Status window (Help > Show connection status):
Regards,
Matt

Does someone make a wide angle lense accessory for iPad video camera?

Would like to widen iPad video camera perspective when using Skype app. Looking for aftermarket product like Phocus, but for iPad video camera. Anything out there or do I need to develop a start-up myself?

There are a number of lens kits available that will work on the iPad, but I've never seen one that will work on the forward lense (which is what I assum you are looking for). Doesn't mean there isn't one however.
You might start here: https://www.google.com/search?q=iphone+lense&oq=iphone+lense&aqs=chrome..0j69i57 j5j0.5236j0&sourceid=chrome&ie=UTF-8#q=ipad+lenses&tbm=shop

Jabber for Windows / iPhone - issue with photo and search

Dear community,
I have an issue regarding Cisco Jabber for Windows as well as iPhone & iPad.
I recently upgraded our Call Manager infrastructure from 8.6.5 to 10.0. Along with that, I wanted to rollout the new Jabber for Windows (9.7.2) because now we use a very old version (9.2.1).
After I upgraded my test client, I noticed that the user photos (which are retrieved from active directory) were gone.
So for the first time, I decided to modify the the jabber-config.xml (I attatched the two different versions).
I used the jabber config generator to create the new version: https://supportforums.cisco.com/document/106926/jabber-config-file-generator
My attempt is to achive these goals:
1) I want one config file which is working with Jabber for Windows, iPhone & iPad, Android as well as Jabber for Mac
2) I want a secure connection from the client to our directory server
3) I want to retrieve the user photos from the active directory user (attribute thumbnailPhoto)
4) Jabber should find only users which are a member of the active directory group "example" (example is a nested group which contains several users and at least _one_ other group). Until now, the whole active directory was searched for users/contacts.
So far, 1) and 2) seems to work fine. 3) and 4) are the troublemakers and I really don't no why.
Can somebody help me?
Best regards,
René

Look at this thread. You can find the answer there.
https://supportforums.cisco.com/discussion/12241391/ldap-contacts-and-photos-jabber-ipad-iphone-and-android-not-working
First I had to uncheck "Use UDS for Contact Resolution" and then I had to create a new jabber-config.xml and upload it to the TFTP server.
But there are a few limitations you have to deal with. But I have mentioned that in the other thread.

Unable to login with Webex Connect and internal VCS simultaneously on Jabber for iPad

Our users have downloaded the Jabber 9.1 client for their iPad, and we have Webex Connect accounts for IM, as well as internal VCS, TMS, Jabber Video accounts, and VCS Expressway. They install the client on the iPad, select corporate accounts, then go into Webex login information. They enter their credentials, go ahead and log into Jabber and see their contacts. On that screen, there is a box that says "set up Voice and video calling" so they click that, then go to Voice and Video calling, but the only thing thye can select is Jabber for Telepresence. They cannot select VCS on this screen, which would let them go into the VCS internal settings, etc. So if they select jabber for Telepresence, it asks for a username and password but that is all...so it's trying to register them to the free Jabber Video cloud. Is there some step we are missing? We ultimately want our users to be logged in with their Webex Connect accounts for IM, and have the video portion of the Jabber client pointing to our internal VCS Control.

The Data Structure that holds the Accounts, User&Groups information is on the Boot Drive. That Data Structure stays on the Boot Drive and cannot be moved, but you can change the Home Directory references stored in it to point to any other drives nearby. This changes where those files are stored.
Keep in mind that you are specifying EXACTLY where those Home Directories will be stored, and if the names of anything have changed, those Links do not point to the right places any more. (Example: you changed the Home Directory of user Joe to be on the drive named "Mavrix". Later, you renamed that drive to "Yo", without changing the pointers in User&Groups. Joe can enter his password, and it will be accepted, because the Accounts Directory that holds his password is on the Boot Drive. But Joe's Home Directory files will not be found, and he will get an error message about his Home Directory cannot be located.
If you use a different Boot Drive, it also contains a Data Structure that has Usernames and passwords, and they may not be the same as the one on any other drive.

Cisco Jabber for Windows Voicemail issue

At this I'm in processing of implementation Cisco Jabber UC solution for big Company.
I use CUCM 9.1.2, Cisco IM and Presence 9.1.2, CUC 9.1.2, Cisco Jabber for Windows 9.6.1.
I have issue in Cisco Jabber with VoiceMail Integration - when I leave voice message for any user,
than this message is arrived only him Cisco IP Phone, but not in him Cisco Jabber.
From Cisco Jabber Connectivity status in help menu I see that VoiceMail service is successfully connected
and I see VoiceMail button in Cisco Jabber.
How can I resolve this issue?

Have you configured the UC Service profile on CUCM with both Voicemail server and mailbox servers?

Jabber for Windows- VM issue

I had configured Jabber for windows in windows 7, the problem is after logging into jabber client iam not able to get the "phone accounts" under options.
Iam able to call , and recieve calls but no voice mail. In the Jabber cleint diagnostic it shows username and password is wrong for voice mail.
If i have 'phone acounts' option in jabber client i could set username and password for voice mail. Iam able to telnet the unity server.
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We have IM&Presence 9.0, CUCM 9.0
Jabber - 9.2
Tnx
Bobby

HI,
As Aron states - you can configure your client to use same login and password ID as other UC services. This will then mask the fields you see in your jabber client. This is great when you don't want your users to have to populate the fields. The less they have to do the better.
Check your Unity Connection system - is it AXL ot AD or neither ?
If you can, your better to use only one username / password across your UC environment. For now just check your setting for the VM service is not set .

Adobe Reader for iPad Accessiblity issues

When using the Adobe Reader for iPad app with the IOS reader, images that have alt text attached do not get read. How can I fix this in the PDF or the accessibility features so the images are read?

Adobe Reader for iOS has limited accessibility right now, reading alt text for images is one of the things which is still in our to-do's.
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Jabber for windows login issue

Issue is when the users launch the Jabber client it opens up with the Default page for entering the Server Details as if it was 1st time login. This is happenng evrytime for every user.
Please Help !

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Jabber for iPad video issue

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