Jetpack890L is up and running but still no internet

I work Chelsea Manhattan and we lost both our phone and internet when Sandy rolled through.
Verizon sent us a Jetpack 890L to connect to EuFI890 (that's what the sticker says) to help us get back online, but it simply doesn't work.
Maybe we're doing something wrong, but here's what happens.
Whenever we turn the device on, it claims to have full bars and does appear on our computer's list of wifi connections. We can connect to the network and everything appears to be going smoothly. The device says it is connected, the computer says it has a full bar connection to the device and also says we have internet access. However, when we go to our browser, there is no connection. It simply loads until it times-out.
We've tried resetting the device as well as rebooting the computer and disabling wifi multiple times, but every time the same thing happens.
Is there a way to resolve this?

    Hey there hetijanm,
I am glad to hear that after Sandy that you're doing alright! That's what we care about most! Secondly, we want to make sure to give you the best service possible. Now, was this Jetpack on your account? When you received the device, did you activate it on the network? It sounds like you've done all the proper troubleshooting and it does not sound like it's the device. We would want to take a look at the network and your account to see if there was anything further we could do. Please reach out if you're still having issues.
Thanks!
MichelleG_VZW
Please follow us on Twitter @vzwsupport

Similar Messages

  • RemoteFX configured and running - but still very slow

    Hello!
    The goal:
    To install and test RemoteFX performance before purchase expensive server/vga.
    The success so far:
    installed and configured Windows 2008 R2 SP1 with Hyper-V
    installed and configured Windows 7 Enterprice SP1 virtual machine with RemoteFX video adapter enabled
    running Windows 7 SP1 client with the supported version (7.1) RDP
    successful RDP connection and confirmed RemoteFX running (the shut down button + event with ID:2 on the VM and so on)
    no errors/warnings in the event viewer, RDP client is 10mbit or more etc.. all settings seems to be perfect.
    The hardware used (I know it's not a real server, but the idea is to "feel" the RemoteFX performance before purchase and for a single VM it's quite enough):
    AMD 6800k (SLAT enabled) cpu
    nVidia GTX560 1G GDDR5 (also tested with ATI R7 240 2G)
    8g DDR3 2400mhz memory
    The problem:
    The performance is.. let say the same as with the normal RDP connection. Pretty much no difference.
    I checked almost every problem on the internet related to the RemoteFX, but without a single log/message I just can't do more.
    The VGA is not Quadro/FirePro.. but from what I saw, the people are just using normal cards without any problems and for test purposes should be fine.
    I also tried to install the cap driver (dism / ...), without any difference (actually I'm not 100% sure that this is needed, can someone explain?).
    I'll be happy if someone can point me the way I can "debug" it.
    Best!

    So I was typing out a long detailed reply indicating how I was seeing exactly the same issues, and why I was pretty sure it was happening for all of us.
    However, it now appears that I've been able to get it up and running pretty well. Like the OP, I am simply using desktop hardware at first to test it out but here's what I'm working with:
    Windows Server 2012R2 with 8.1 Enterprise VM connecting using an 8.1 Pro machine.
    AMD FX-8150
    16GB DDR3
    120GB SSD
    Radeon HD6950 - 1GB
    Asus M5A99X EVO R2.0 Motherboard
    When I was seeing the issues you all are seeing, it was when RemoteFX was working fine. This was verified by dxdiag and openhardwaremonitor on the server itself watching the GPU utilization rise while rendering the fishbowl.
    However, another thing I noticed was that due to the AMD software of desktops (what I have installed on the windows server itself), the CPU and GPU both clock down to conserve power. Because of this, the one VM wasn't enough to raise them both to max. Once
    I forced the CPU and GPU to both stay at max frequency, everything runs pretty amazingly. VM is using 4 cores, No limit on RAM (hits about 4GB max), vGPU is set to 3 monitors at 1920x1080, and a 35GB chunk of the SSD. Here's what I see now:
    HTML5 Fishbowl - Fullscreen at 1680x1050 on Auto makes it to 250 fish at 60FPS
    HTML5 Fishbowl - Windowed at about 1/3rd size Auto makes it to 850 fish at 60FPS
    Borderlands 2 - Able to install, use XBOX controller with USB Passthrough at about 25FPS at 1280x1024.
    I would also like to point out that the biggest bottleneck it seems is actually the VM's ability to encode the data stream sending to the client at the far end. Evidence of this is shown by just taking a window and placing it over the fishbowl (I used the
    task manager). Once you cover some of the fish, you'll see the framerate go up fairly significantly. (since not as many pixels are changing, and so there's less traffic to send).
    Anyway, just thought I'd share! Hope you're all doing better on this!

  • Just bought a new pc and itunes will not open. I have tried thto repair and reinstall but still no itunes

    just bought a new pc and itunes will not open. I have tried thto repair and reinstall but still no itunes

    Best route here is to uninstall iTunes completely using the Windows Control Panel.
    Make sure you know exactly which version of Win 7 you're running.
    Restart your computer from cold (with no iTunes).
    Go to Apple website and download the correct version for your operating system.  Install following Apple prompts.
    Once installed, close iTunes.
    Restart your computer from cold (with new iTunes).
    Start iTunes - all should be operating well!  Good luck ...

  • When I add a Disc Menu I get an error message: "Sorry, a serious problem occurred and Premiere needs to shut dow..."  I am using Premiere Elements 10 on a MacbookPro.  I have uninstalled and deactivated and reinstalled but still same error.

    When I add a Disc Menu I get an error message: "Sorry, a serious problem occurred and Premiere Elements needs to shut dow..."  I am using Premiere Elements 10 on a Apple MacbookPro.  I have uninstalled and deactivated and reinstalled but still get same error.

    cyclone
    What video card/graphics card does your Mac computer use? NVIDIA GeForce? If so, please read the description and solution for the Premiere Elements/NVIDIA GeForce issue in the Announcement on the matter at the top of this forum. Any questions or need clarification on that, please do
    not hesitate to ask.
    What specific disc menu theme or themes are associated with this program failure? What is the exact place where the problem hit..
    a. just clicking on Disc Menu header
    b. dragging Disc Menu from the display of themes into the Disc Menu area customization screen
    c. selecting your menu in the display of choices and then hitting Apply
    d. other
    Are you running Premiere Elements 10 from a User Account with Administrative Privileges?
    Is this a "it worked before but not now" or "it never worked before" type issue.
    On the Windows side of things, application of Run As Administrator as well as the User Account with Administrative Privileges has been know
    to resolve some of these issues. I am strictly an Elements Windows user. What is the Mac side of the story for Run As Administrator? At any
    rate, are your computer permissions in order?
    Just to cover all bases, do you have the latest version of QuickTime installed on your computer with Premiere Elements 10?
    Let us start here and then decide what next.
    Thank you.
    ATR

  • HT201444 4005 will appear in the recovery system hardware cause it? I have tried to replace numerous devices and cables, but still reported 4005.

    4005 will appear in the recovery system hardware cause it? I have tried to replace numerous devices and cables, but still reported 4005.

    The fix was to completely remove all Apple Software following guides in previous posts.
    Then download and re-install latest iTunes 64-bit, making sure to Run As Administrator.
    This fixed it. Now the next thing seems to be that as I move from one device to another to close and restart iTunes between each one. Treat it gently. It seems to break easily and a lot.

  • MacBook pro won't power up! Acting asleep, black screen, fans don't fire up. Light nr catch pulsing, have taken batt out and reset but still blank screen, help!!

    MacBook pro won't power up! Acting asleep, black screen, fans don't fire up. Light nr catch pulsing, have taken batt out and reset but still blank screen, help!!

    You may want to try this.
    Solution A
    Start up your MBP while pressing Option (alt)|, Command, P, R until your hear 3 chimes rather than 2 as indicated by apple. This worked for me the first time.
    Solution B
    Start your MBP while pressing Option (alt), Command, S
    Hold until you see the computer automatic routine. When it finally stops type the following followed by "return":
    fsck -fy
    It will probably indicate some problem related to "pcscd.pub" (should be 16 instead of 17). I haven't figured out what this means but somewhere in the Internet i read it is related to scan cards...
    More importantly this routine will fix any problems with your HDD similarily to disk repair. When it ends, it will tell you if it has fixed/modified anything. If it has, run the routine again by typing again "fsck -fy"
    Lastly, reboot by typing "reboot" (followed by "return")
    Solution C
    Start up your MBP while pressing option (alt), command, S
    hold keys until you see computer commands scrolling
    when the routine stops type the following, each line followed by the "return" key:
    mount -uw /
    chmod 775 /
    chmod 1775 /
    reboot
    After which your computer should reboot on it's own.
    Each of the above has worked for me at one time or another. Once your computer has rebooted from the DVD you can reinstall OS X. If your problems started after installing 10.5.6, then I don't suggest updating until 10.5.5.
    I'm very very disappointed with my 2007 MBP, it started to give me problems after 1 year. had to change the HDD and lately when I isntalled 10.5.6 it suddenly refused to start up., My previous Mac laptop (2003 866Mhz) worked for 4 years without a hitch. Ironically I've had to use it to access the internet and find solutions for my current MBP.
    best of luck

  • My 16gb iPhone 4S keep tell me that my storage is almost full and I don't have enough space for any upgrades. I don't have any music or videos on my phone. I deleted all old emails, texts, contacts and apps but still nothing. When I check my settings, I n

    My 16gb iPhone 4S keep tell me that my storage is almost full and I don't have enough space for any upgrades. I don't have any music or videos on my phone. I deleted all old emails, texts, contacts and apps but still nothing. When I check my settings, I noticed that my Instagram is at 732mb and it keeps rising. Now it's at 814mb. Please help!!!!!

    What is the precise wording of the message that is occurring?
    Are  you attempting to update via iTunes on a computer or over the air on the device?
    How much free space is actually on the device?
    If updating via iTunes on the computer, how much free space on the computer?

  • I am suddenly unable to open mail from the dock. dock shows mail is up and running, but stamp does not respond when clicked, and will not quit. help?

    I am suddenly unable to open mail from the dock. dock shows mail is up and running, but stamp icon does not respond when clicked, there is no mail window opened, and will not quit. when double clicked, get new mail is not an option and I get no response with other actions.
    I am retrieving mail on my phone with no problem. this just began happening, no updates or problems with anything else.
    help?

    command-option-esc keys and force quit Mail. Then relaunch.

  • When I try to open Firefox 3.6 (Mac) by clicking on the icon, I get this message: "Close Firefox: A copy of Firefox is already open. Only one copy of Firefox can be open at a time." I've removed older versions and restarted, but still get this message. Wh

    I've just downloaded Firefox 3.6 (Mac). When I attempt to open, this message pops up: "Close Firefox: A copy of Firefox is already open. Only one copy of Firefox can be open at a time." I've removed older versions and restarted, but still get this message. What's going on?
    == This happened ==
    Every time Firefox opened
    == after I downloaded the latest version. ==
    == User Agent ==
    Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_3; en-us) AppleWebKit/531.22.7 (KHTML, like Gecko) Version/4.0.5 Safari/531.22.7

    You might find your solution in [http://kb.mozillazine.org/Profile_in_use this article].

  • Up and running, but veeeerrry slooowwwly

    I've got an Xserve I set up recently. It's an Open Directory Replica and is bound to Active Directory (DNS is also hosted by Active Directory). It's running, it responds just fine to pings, the DNS responses for the IP and hostname are coming back fine.
    However, there are many things it has trouble with. For starters, if I try to connect to it with Workgroup Manager or Server Admin, it's extremely slow, even when run locally. It will also choke frequently, posting an error telling me to refresh the display.
    iChat server is up and running, but any client I try to connect to it -- iChat clients on MacBooks or Spark clients on PCs -- says the host can't be found. Meanwhile, the same settings work when connecting to an Xserve in another campus which is configured the same way. I'm also trying to get iCal server up and running, but it keeps saying a virtual host can't be found, and again, near as I can tell, the required services are set up the same way on our first server, the OD Master.
    I don't know if it's related, but logins for our MacBooks are also extremely slow, and we frequently get the login box shaking at us. (I've had a few teachers jump in their car and drive down the street out of network range so they can log on with their cached mobile credentials because it's faster and more reliable.) We don't seem to have the same problem at our high school campus, where the laptops are configured the same way. Clients are bound to the local Xserve and to Active Directory, and the OD server is before AD in the search order.
    The only difference in setup between this one and our last is an Apple software engineer set up our first one, so I'm worried I may have missed something. There is no firewall configured, and the changeip command indicates I'm not having any host/IP conflicts. I'm kind of an Apple rookie, so I'm kind of at a loss as to what to look for next. Any help would be greatly appreciated!
    Thanks,
    Mike Oliveri
    Tech Coordinator
    Roanoke-Benson CUSD #60

    I feel like I'm getting closer. First, the connector on our cable didn't fit snugly. Tug it slightly and it lost contact. I put a new cable on the server and now it seems more robust. Server Admin opened faster, anyway.
    In the Console, I'm seeing some Kerberos errors:
    8/31/09 10:00:17 AM com.apple.launchd[1] (org.samba.nmbd) Throttling respawn: Will start in 5 seconds
    8/31/09 10:00:17 AM com.apple.KerberosAutoConfig[892] Couldn't find KerberosClient config record
    8/31/09 10:00:43 AM com.apple.DirectoryServices[26] Enter machine password:
    8/31/09 10:00:43 AM com.apple.launchd[1] (org.samba.nmbd) Throttling respawn: Will start in 10 seconds
    8/31/09 10:00:43 AM com.apple.DirectoryServices[26] Enter machine password:
    8/31/09 10:00:43 AM com.apple.DirectoryServices[26] Enter machine password:
    8/31/09 10:00:44 AM com.apple.DirectoryServices[26] [2009/08/31 10:00:44, 0, pid=902] /SourceCache/samba/samba-187.8/samba/source/libads/kerberos.c:adskinitpassword(228)
    8/31/09 10:00:44 AM com.apple.DirectoryServices[26] kerberoskinitpassword [email protected] failed: Preauthentication failed
    8/31/09 10:00:45 AM com.apple.DirectoryServices[26] [2009/08/31 10:00:45, 0, pid=902] /SourceCache/samba/samba-187.8/samba/source/libads/kerberos.c:adskinitpassword(228)
    8/31/09 10:00:45 AM com.apple.DirectoryServices[26] kerberoskinitpassword [email protected] failed: Preauthentication failed
    8/31/09 10:00:46 AM com.apple.KerberosAutoConfig[909] Kerberos configuration is up to date
    This server is bound to Active Directory (using Directory Utility -- don't know if I need to do it elsewhere?) and I'm not sure what was trying to authenticate at that time.
    My error messages for "server not found" have gone away for my iChat client, but now it just pops up the authentication window over and over when I try to log in. I'm wondering if there's something missing in the server binding?
    Mike

  • Im having major problems syncing my iphone 4 to itunes, this problem started after upgrading to ios 5. I have upgraded my itunes, turned sync by wifi on and off but still nothing. Everytime I try to sync my iphone it just says sync cancelled. Please help!

    Im having major problems syncing my iphone 4 to itunes, this problem started after upgrading to ios 5. I have upgraded my itunes, turned sync by wifi on and off but still nothing. Everytime I try to sync my iphone it just says sync cancelled. Please help.....

    I'm having the same problem ! Each time the sync starts it suddenly stops and says finished syncing

  • When syncing with itunes, got error message saying had error and now ipad2 will not do anything other than showing the USB cable with arrow pointing to Itunes on screen.  have done the reset and restart, but still get same thing.

    when syncing with itunes, got error message saying had error and now ipad2 will not do anything other than showing the USB cable with arrow pointing to Itunes on screen.  have done the reset and restart, but still get same thing.  Ipad does not show up in itunes even though cable plugged in.  Have shut down and restarted Windows 7 computer.

    I had done all of that to no avail.  I did call Apple Tech Support and after he suggested I try a USB port in the rear of the Win 7 computer, things starting working again.  I had tried switching the USB port at the front of the machine but that had not helped.  Everything is good to go again.  thanks for  your reply

  • Hi there can anyone help. I am connected to the internet by ethernet but my connection keeps timing out and my network diagnostics shows all green and network connection ok but still no internet connection. the other wireless laptop in my flat works well.

    Hi there can anyone help. I am connected to the Internet by Ethernet but my connection keeps timing out and my network diagnostics shows all green and network connection ok but still no Internet connection. the other wireless laptop in my flat works well. Could the other wireless laptops being used in my flat be affecting my connection. what can I do to get connected, keep connected. Thanks for any ideas out there.

    My network connected for a few hours then went back to timing out. I have not changed anything. However there four additional laptop users in my family who do not seem to be having any problems using their wireless connection. Could their film and music downloads be causing the timing out of my connection and if so is there a way I could prioritizes my computer or limit their use?

  • I want to set-up a network with our current two laptops for a family of 4 w/unique 4 profiles. I'd like everyone to be agnostic about which computer to log into and use but still have private docs and apps (i.e.mail/facebook). How best can I do this?

    I want to set-up a network with our current two laptops for a family of 4 with unique 4 profiles.  I'd like everyone to be agnostic about which computer to log into and use but still have private docs and apps (i.e. mail/facebook).  How best can I do this?

    iCloud Photo Sharing FAQ - Apple Support
    http://www.fatcatsoftware.com/iplm/Help/accessing%20an%20iphoto%20library%20on%2 0another%20mac.html

  • TS2446 I just got my Ipad and I can not download apps.  I get a message saying my Apple ID has been disabled.  I have reset my password, I can access itunes and icloud but still can not download apps.  Can someone please tell me how to get my ID activated

    I just got my Ipad and I can not download apps.  I get a message saying my Apple ID has been disabled.  I have reset my password, I can access itunes and icloud but still can not download apps.  Can someone please tell me how to get my ID activated?  TY

    Depending on why it's been disabled you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
    Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
    If it then works on your computer's iTunes but not your phone/iPad then try logging out of your account on the phone/iPad by tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and then log back in and see if that 'refreshes' the account on it

Maybe you are looking for