ロック解除コードが届かない
Photoshop Album mini 3.0 で何度もユーザ登録を行っていますが、ロック解除コードが一通も届きません。
メールアドレスは間違っていません。
違うアドレスで試してみたのですが同様の現象です。
ユーザ登録を行うと
「ご登録ありがとうございます。
まもなく、ロック解除コードが記載された確認の電子メールをお送りします」
といった画面は表示されるのですが。
ロック解除が出来ないと使えなくて困ってしまいますね。
同様の現象でお悩みの方はいらっしゃいませんか?
試しにやってみた。
インストール後、[ユーザ登録] を行った約3時間後にロック解除コードを記載した電子メールが届いた。
文書番号 : 226857
http://support.adobe.co.jp/faq/faq/qadoc.sv?226857+002
インストール手順(Photoshop Album Mini 3.0)
それにしても、チケットのぴあとかでの予約でも手続き後数分以内に完了メールが届くから、この3時間もかけて電子メールが届くのは遅すぎる(3時間というのは、メールの送信日時からの計測)。
登録内容の精査とかユーザー調査でもやっているのか? サーバーが相当に非力?
以下は有償製品版でのロック解除コードに関する案内。ここに記載された電話にかけてみるとか。
文書番号 : 3228
http://support.adobe.co.jp/faq/faq/qadoc.sv?3228+001
「 ロック解除コード 」入手手続きのご案内
上記番号は下記にも出ている。
文書番号 : 4675
http://support.adobe.co.jp/faq/faq/qadoc.sv?4675+001
電話窓口のご利用方法 (カスタマーサービス)
電話をかけるときは混雑状況をみてから。サポートセンターに繋がらないという例も多い。
文書番号 : 3100
http://support.adobe.co.jp/faq/faq/qadoc.sv?3100+001
問合せ電話窓口の利用方法と混雑状況
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