Just got my Nano back from service and.....
I just sent my 2Gb Nano into Apple care and got it serviced. I just got it back and got a completely new Nano. My problem is that this one has a white screen and I havent dropped in or done anything, except plug it into my computer and install it on my computer. I was wondering if I had to send it back in again. Thanks.
Dell Windows XP
From what I was told by one of the forum Mods a while back, Apple engineers have determined that this is caused by not allowing the firmware update to finish the installation before disconnecting the iPod. Try these steps.
Reset the iPod.
If the reset doesn't help, then put the iPod into forced disk mode.
How to put the iPod into disk mode.
Now connect the iPod to the computer. This step may immediately take you to the iPod's normal display screen. Reset the iPod to exit disk mode.
If you still have the white screen, then you should use the updater to restore the iPod.
Wait until the restore has finished before disconnecting the iPod. If you're unsure, wait at least 20 minutes (it's probably overkill but best to be sure). In my experience, the software updater for version 1.1.1 (and later) takes longer to complete the process than previous updaters.
That should cure the issue.
If however it doesn't, and your iPod is still non responsive (doesn't reset, nothing on the screen or button presses don't work), then it will have to be sent away for service.
See: iPod service request.
Similar Messages
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Just got my iPod back from service...now what???
I was forced to send my iPod in to be serviced, due to the Folder/Exclamation Point Error.
I just got it back today. Now what? How can I make this iPod, which is not my old one, but a completely new iPOd, work with my iTunes?
All I really want are the songs I have on my computer to be loaded on to my iPod. Anyone know what I need to do?Welcome to Apple Discussions, Sam.
Assuming you have a good connection you simply download and run the latest firmware updater from this site. Retore the iPod (which will format it for your PC) and then completely resync it with iTunes and you're good to go. -
Just got my Ibook back from Service... How should I copy everything back?
My Ibook's HD died so I sent it to Apple to get it fixed. Luckily I had backed up everything before I sent it in. However, I didn't have any kind of utility to back everything up nice and tidy. Instead I just copied my user folder into the external HD.
How do I neatly return all my music, photos, and other apps back into the newly fixed Ibook????Hi jonomo, iTunes & iPhoto are fussy about how things are put in their respective libraries so it is better to import them from within each application. Direct each app to where the files are to import.
If the applications that you backed up had installers, rerun them, otherwise drag them from the folder on your external HD into the applications folder on your new internal HD. (You did back up the apps too, didn't you? They wouldn't normally be in your 'home' folder.)
Documents too, just drag & drop.
Have fun!
Adrian -
Just got my MBP back from repair and VERY confused...
Good Afternoon,
Well, I just picked up my beloved MBP 2.2GHZ SR / 128MB Video Ram 8600GT from repair after a LCD / Logic board / Top case replacement under warranty.
When I powered it up to test things, I went to System Information and my Mac stated it was a 2.6GHz SR / 256MB Video Ram 8600GT / 800Mhz FSB.
Am I just really confused or did I get a serious upgrade wih this repair?
Thanks in advance!
DebtManWalkingmaybe it was cheaper for apple to replace with an equivalent/better model than fix the old one, the warranty terms allow for this
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I just got my Mac back from Apple repair and I can't burn a disc. What do I need to do to make that happen?
Hello deneye2112,
Thank you for providing the details of the burning issue you are experiencing. I found some resources that I think might help:
First, I recommend resetting the System Management Controller (SMC) on your Mac (I wasn't sure if you had a removable battery or a built in battery, so I listed the steps for both):
Resetting the SMC on Mac portables with a battery you can remove
Note: Learn about removing the battery on MacBook and MacBook Pro.
Shut down the computer.
Disconnect the MagSafe power adapter from the computer, if it's connected.
Remove the battery.
Press and hold the power button for 5 seconds.
Release the power button.
Reconnect the battery and MagSafe power adapter.
Press the power button to turn on the computer.
Resetting the SMC on portables with a battery you should not remove on your ownNote: Portable computers that have a battery you should not remove on your own include MacBook Pro (Early 2009) and later, all models of MacBook Air, and MacBook (Late 2009).
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
You can find the full article here:
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/HT3964
If you are still having trouble with burning after that step, I recommend reviewing the section titled "Top troubleshooting tips" in the following article:
Disc Burning Quick Assist
http://support.apple.com/kb/HT1152
Thank you for posting in the Apple Support Communities.
Best,
Sheila M. -
hey! my i just got my ipad back from having it taken away for a long time and i have know idea what the passcode is ive tried everything and i have no idea what to do
Restore, if iTunes will let you. Everything except the password will be restored. Connect via cable to the computer that you use for sync. Be forewarned that it takes a long time. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore and you have IOS-6 or lower, go into Recovery Mode per the instructions here. If you have IOS-7, read this. -
i have just got my 3gs back from my daughter and i have put my sim card in and it comes up as emergency calls only. That is my first problem then when i plug it into itunes it only recognises it as her iphone can anyone help my please ?
I agree with wjosten. Sounds like a sim card issue. Was your sim card removed from a working,activated phone? I've switched sim cards in an iphone multilple times and never had a problem. You might try removing the sim card and reinstalling.
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Just got my computer back from being fixed and can not load Itunes
Just got my computer back from being fixed, they took Itunes off. Now trying to download it again and this is what happens, it says thanks for downloading Itunes, but it never launches nor can I find it anywhere on my computer. It doesnt launch when I plug my phone in either. I did notice that it says it downloaded a Binary file? This is on windows XP and Im not good at this kind of thing. Can anyone please help me.
try downloading a little bit older version of itunes, thats all i got
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I just got a retro clock from brookstone and in setting it up it asked if I want to use current location which is incorrectly "Buffalo" but I do not know how to change it. Can anyone help me find where to change location?
As I understand it, Apple gets your location from the wi-fi router to which your iPod is connected. Location Services identifies the router and then checks for its location in Apple's database. If the router has been recently relocated or if there is a glitch in Apple's database, you will get an incorrect location. I don't think that there is anything you can do about it. You could send Apple a message about the error, but I doubt if they would do anything about it.
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Just got my MBP back from repair, must have serial to open FCE. My box is on the other side of the country. Awesome.
Phone? E-mail?
Your serial usually appears on the splash screen .... if you get to see that.
mish -
Just got my MacBook back from 2nd repair
I just got my MacBook back today. It just had its 2nd logic board replacement because of the random shutdown issue.
When I picked up my computer, they also replaced the Top Case Housing and the Keyboard. Why would the replace this? Does the keyboard and top housing have anything to do with the random shutdown?
Anyways, I will see if my random shutdown comes back. I surely hope not.Oh ok. I noticed the feel of it is a bit different
than before.
Another question. I have CoreDuoTemp opened, my
computer has been on for 30mins and it only shows
22-27C. Is this correct? Or is CoreDuoTemp
malfunctioning?
At 30mins, my MacBook was at least at 45C always.
It's an Intel processor design fault. I got this info from the Hardware Monitor developer.
Q: I have a Mac with an Intel Core Solo or Core Duo processor.
Sometimes, the temperature readings seems to "hang" and are no longer
being refreshed. Is this a problem with the application?
A: No, this problem is caused by an internal design flaw of current
versions of Intel Core processors. The Digital Thermal Sensors may
stop working when the processor returns from a C3/C4 power saving
state. Intel plans to correct this hardware bug for future steppings
of the CPU.
Intel refers to this hardware problem as Erratum AE18. For detailed
information, please see Intel document 30922204
http://www.intel.com/design/mobile/specupdt/309222.htm
-Bmer
Mac Owners Support Group
Join Us @ MacOSG.com
ITMS: MacOSG Podcast
An Apple User Group -
Just got Nano back from service. Worked for 5 minutes, back to old problem.
I recently sent in my Nano because the click/scroll wheel became non-functional. The only response I would get from it would be from resetting it, after that, I was unable to get any response from the Ipod. I sent it in for service, and the expedient "service" was excellent. I got it back yesterday afternoon, turned it on, saw it was working. I proceeded to attach it to my computer via usb cable, updated it and added songs to it. Turned it on to see the songs were on it, and didnt use it until today. I grab it in the morning for the ride to work, and I change songs about 10 times, and......unresponsive. Went to change songs again, and nothing.
Again, all I can do is hold the menu/center click to reset it, and it is completely unresponsive beyond that.
I refuse to pay Apple another $32 within a 7 day period after "fixing" my Ipod. Is there any way to email them, or get in touch with an actual live person? Because this is ridiculous. The thing is 9 months old, and has never seen outdoor use, or even been out of its neoprene sleeve. Its pretty much seen car duty, and thats IT.
Signed,
Unhappy in MassFrom what I was told by one of the forum Mods a while back, Apple engineers have determined that this is caused by not allowing the firmware update to finish the installation before disconnecting the iPod. Try these steps.
Reset the iPod.
If the reset doesn't help, then put the iPod into forced disk mode.
How to put the iPod into disk mode.
Now connect the iPod to the computer. This step may immediately take you to the iPod's normal display screen. Reset the iPod to exit disk mode.
If you still have the white screen, then you should use the updater to restore the iPod.
Wait until the restore has finished before disconnecting the iPod. If you're unsure, wait at least 20 minutes (it's probably overkill but best to be sure). In my experience, the software updater for version 1.1.1 (and later) takes longer to complete the process than previous updaters.
That should cure the issue.
If however it doesn't, and your iPod is still non responsive (doesn't reset, nothing on the screen or button presses don't work), then it will have to be sent away for service.
See: iPod service request. -
Finally got my 8800gt back from RMA and it artifacts, freezes and nvlddmkm error
The problems I am getting is the same before sending the card for RMA. Here's the problem with the card. It artifacts in games and freezed requiring a total system restart, sometimes if i am lucky i can call up task manager and end the game. Sometimes the screen would go black and you can hear the music in the background continue to play and sometimes the music loops over and over again. I can not get into playing any game now. It also artifacts on the windows desktop as well. Its so bad that it even happens when using Media player classic. it would just freeze and black out then the Nvlddmkm error would pop up and said it has recovered.
this card worked flawlessly for the first few months that i own it and then this happens. i believe its relating to bad memory on the graphics card, maybe??? i also have a msi 7300LE that i used during the RMA period, it has work without a glitch playing games and videos. it never crashed on me once. i was so glad to get my card back from RMA but only to be let down again.
The RMA process was pretty easy, it took less than a month. i believe they replaced the fan and top cover on my card for me, but i think its a memory problem on the card. I am not sure if they tested it before sending it back to me because the problem is still there.
Should i do a second rma, its going to take another month.Quote from: BOSSKILLER on 17-September-08, 01:56:30
Have you tested the VGA in another machine?
Have you tried with better PSU yet? {APEVIA are known as junk PSU}
Thats why I rma it in the first place, cause I didnt have another machine I can test it on. so I figure MSI will be able to determine if its working or not. I dont have another power supply I can test it on. Do you think if i bring the graphics card to best buy or circuit city do you think they will do a test run on the card for me for free?
I am still leaning more toward a graphics card problem than a psu problem. Yesterday I was messing around with Riva Tuner I underclock my speeds to 590/14XX linked and 890. I was able to get into game play for like two minutes and then bam it freezed again. the core temp is at 45c to 55c. So its not related to heat issues. -
Just got my mac back from apple, airport card MIA
2 weeks ago the hard disk drive was acting funny and after attempts at repairing and reformatting apple decided the hardware had failed. After a long 2 weeks without my iMac I finally get it back with a fresh format, when I boot it up I don't seem to have the option of connecting to the internet wirelessly via my airport card.
I have also noticed a few other things, such as when I hold left control and mousewheel up to zoom in on the screen the frames per second drops DRASTICALLY, it didn't do this before. and for some reason "photo booth" is just a question mark on my dock and when I click it nothing happens.
Photographic evidence within:
http://img205.imageshack.us/img205/2637/cimg0202bh8.jpg
Is it time to take my imac back to apple for another 2 weeks?I went ahead and installed 10.5 as I had nothing else really going for me. And for the most part this seemed to clear ALL of my problems.
The only problem I am having now is that whenever I restart I must manually go into the internet options and select my wireless network from a list. -
HELP!
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
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