Just received this re motorola and isync - not good news

Question

-- Technical status of connections between newer Motorola phones and
iSync --
After evaluating lots of information from users and many tests, the
situation with the new generation of Motorola cellular phones (RAZR,
SLVR, PEBL, others) regarding iSync connection looks to us as follows:
There exist at least three generations of firmware in these phones:
1. Firmware generation (beginning in RAZR V3c) works at least somehow
with iSync. Address book can be synchronized, sometimes problems with
calendar data occur.
2. Firmware generation (e.g. RAZR V3i, V3x, SLVR, PEBL)
With this phones you have no functioning Bluetooth communication to a
Macintosh at all. You can "pair" the Mac and the phone (i.e. exchange
the confirmation codes) but after that registering of services between
them fails. After setting up the Motorola phone with the Bluetooth
Assistant you will get the message "no services available". Because of
that you can neither use iSync to exchange data with these phones via
Bluetooth nor any other Bluetooth service (e.g. Send File, or serial
port communication). This general Bluetooth communication between a
Windows PC and the Motorola phones is working. These phones also don't
react on approaches of iSync to communicate via USB.
3. Firmware generation (e.g. RAZR V3x, V3i, SLVR, PEBL, V557)
In this generation the general Bluetooth communication is working again,
but the data format for strings has been changed by Motorola. In the old
days a name like "Adam" was transfered as an ASCII string. Now they are
hexadecimal encoded, in this example the phone now sends the Hex-Codes
for it: "4164616d". The Interpretation of this data is hard coded inside
the iSync application and by our knowledge can't be modified by a
plugin. Appearently iSync is not able to switch to this other encoding
format automatically.
Because of this current technical situation we don't see any possibility
to implement a plugin solution for these phone models that would satisfy
the Motorola customers.

Answer 1

Issuing the 6xxx series of boxes to a new customer is a poor practise. Infact, no one should be receiving the 6xxx boxes at all. To issue one for new service knowing there is likely to be an unsatisfactory experience, and then tell the customer they need to pay an additional $40 for a new box seems sleazy. Time to retire the 6xxx boxes for good.