KB26671 does not solve app install error

Has anyone else had an error when trying to download and install an app? I keep getting the error installing app, try again later when installing one specific app.
I was on the phone with BB tech support for over an hour, and went through the steps in that KB article numerous times. The paypal registration and authorization has not solved the problem. Has anyone been able to resolve the issue? I have been able to download both paid and free apps other than this one. Please help!!!

are you both referring to this article?
KB26671 "Install Error: There was a problem during installation. Please try again." is encountered when attempting to download an application from BlackBerry App World on the BlackBerry PlayBook tablet
if you wish to get the logs, please read this other article:
KB26038 How to obtain logs from the BlackBerry PlayBook
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

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