Keyboard format in retail stores
Hi everyone. Does anyone know if when you are in store in the US you can ask for international keyboard, or other countries' keyboards, instead of the US format? I mean: in retail stores is there only available the Us keybord format or you can make choice?
Nobody in these forums represents Apple or any store, so the only way to really find out what you can buy or order is for you to contact the store directly yourself.
http://www.apple.com/retail/
Similar Messages
-
Case flaw - Very Disappointed by Apple Technicians at Apple Retail Store
IIn the last month I have purchased approximately $12,000 worth of Apple computers all with AppleCare.
Among them is an Apple MacBook Pro 15" Glossy (S/N: RM8193*** <Edited by Moderator>), which is the subject of this posting. When it arrived I felt that the bottom half its case was mildly flawed. To be precise:
i) The left speaker grill is slightly bubbled;
ii) There is a more than acceptable gap between the keyboard bezel just left of the left speaker grill and the bottom case;
iii) All visible case screws (4 on the left, 4 on the right, 2 on the back, and 4 on the bottom) are counter-screwed rather than flush. In addition, the screw heads look slightly indented, in my opinion due to a bad screwdriver.
This MacBook Pro was ordered on May 11, 2008 and was delivered on May 15, 2008. I reported the flaws and my concerns to AppleCare via telephone on May 19, 2008. The support representative apologized for my inconvenience and told me that he could set up an appointment for me to go to the store to see an Apple Genius. I told him I was unable to go immediately but perhaps next week. He further, advised me that I have AppleCare until May 2011 and that I could logon to the Apple website to setup an appointment.
Anyhow, yesterday (June 15, 2008) I went to the Apple retail store at Alderwood Mall in Lynnwood (WA) and spoke to a technician, Jared, who told me that since I bought a refurbished MAcBook Pro (directly from Apple, might I add) there are going to be some flaws. Now if I had known about this in the very beginning, I probably would have spent another few hundred dollars to buy a brand new computer or might have insisted on exchanging back on May 19, when I discovered the flaws.
Hearing Jared made me a bit upset and I asked to see his supervisor. Lead Technician, Steven, came out inspected my MacBook Pro and told me that he believes that in his opinion everything looks within tolerance; though he agreed that the screws are slightly sunk-in (over-tightened). However, he declined to fix it stating that this is not a functional problem and more so an aesthetic issue. In my opinion, Apple products have a lot to do with aesthetics. If I wanted a functional notebook with low quality control I would have purchased Dells.
For my (your customer’s) satisfaction, I need you guys to replace the bottom case, the keyboard bezel and all case screws.
Hope to hear from you folks soon. It is a clear issue of Quality Control & Customer Relations.
Thank you!
Message was edited by: Omer (WA)Hi Omer;
You are NOT talk to Apple here. You are talking to other users just like yourself. So there is absolutely nothing we can do for you. I would suggest you call Applecare and ask to speak to Customer Support. They might be able to help you with your problem.
Allan -
Can't really find a topic to give feedback on retail stores. The Cambridge MA store has been short staffed for a while, so you can never get help. Today I called to see if the 160GB ipods were there, and was told yes. I made the trip down only to be told by someone else they never had them and don't know where they're coming in. And they were too busy to find out when they might come in.
I know the folks can get overwhelmed, but this isn't the first time this has happened. Thought someone at Apple should know the store needs a little shot in the armNorth Shore store yesterday was same situation. Staff did not seem knowledgeable as to WHEN they would receive the new iPods, there was no sign of them, not even any promo material... they also hadn't heard about Steve Jobs $100 letter. I have had previous issues there too...when the new iMacs were released, they did not even know that their was a new wireless keyboard, they had all the old signs still up (on the new iMacs!)
Also, It does not speak well for using the MAC for point of sale when 3 out of the last 3 times, they have had a problem with processing my purchases and have had to change to the other terminal.
All 3 times it was exactly the same staff members on the front end (although the guy at the Genius Bar yesterday was new)! -
Verizon Retail Store Isn't Much Of A "Retail" Store
I've been a customer of Verizon for several years and very happy with their service. As a result of my long standing relationship with them, the router that I had been using was very old. I wanted to upgrade my router so I could enjoy faster internet access. I also have a charity event coming up this Saturday that was going to be hosting at my house. It would require a strong internet connection because some of us are streaming to Twitch and using video conferencing to connect to our other team members in remote locations.
Therefore, I wanted to purchase the latest Verizon Quantum router (which supports IEEE 802.11ac). I thought maybe if I visited the Verizon Retail Store in Columbia, MD that they could sell it to me and I could walk out the door with it, so I could be ready for my event this weekend. I even went online and talked to a sales associate over chat if this was possible and they confirmed it.
When I arrived at the store today at about 12:30pm, the sales associate told me that I would need to purchase the router over the phone because she couldn't sell it to me directly. I impressed on her that I needed to "walk out with the router today" because of my charity event and she said that would be fine as long as the order was placed by phone. So she got me contact with a customer service representative and we placed the order. I also made sure to tell the rep on the phone, as we were finalizing the order, that I would need it to be fulfilled at the retail store I was currently at. She also said that it would be fine.
Well it turns out that it wasn't fine. The order was placed "Ship to Home" despite my best efforts. As a result, the Sales Associate at the retail store told me that she wasn't authorized to give me a Quantum Router (which they had in stock at the time) because the router that I ordered was being shipped. We even went as far as talking to a retension associate and technical support staff member over the phone to see if we could get the order changed. Unfortunately, that proved futile.
Instead, she exchanged my older router for an advanced "N" and told me that I could exchange that model back once the new Quantium router came in. She also couldn't give me the tracking number for my order and instructed me to call customer service in a few hours. When I called them later this evening, I found out that the order was not shipped out today and probably wouldn't arrive until Monday (and I still couldn't get my tracking mumber from her).
I'm not mad at the customer service and sales representatives that I talked to today. I truly believe they were doing everything in their power to help me. The problem is that they didn't HAVE the power to help me. The systems in place made their jobs DIFFICULT and FAILED to satisfy my needs. It shouldn't be this hard to walk into a FiOS RETAIL store and make a hardware purchase.
I had another problem with Verzion FiOS Internet when I first moved into my new house last summer. They told me that in order to move my service to my new residence that I would need to sign up for a new bundle program. They would even upgrade my router when I did this. After completing the order, several days passed and I hadn't received anything. I had to fight with the customer service support staff to get my service restored using my old equipment. To make matters worse, I never did receive my new router.
Again, I don't think that anyone I had talked to was trying to make my life difficult. However, I do think the systems in place have made things very difficult and reflected poorly on Verizon's high recommended customer support record. I really hope that my next interaction with Verizon sales goes better, assuming there will be next time. I also hope my router gets here before Saturday....It can make a difference. Your internet speed is only as fast as your slowest point of connection, which could have been the router. After I replaced it, I did see a strong improvement. Granted I did upgrade speeds as well to 75/75, but I don't think I could have enjoyed its full capability had I not changed the router.
Fortunately, the router did arrive in time. I got it Thursday evening, much to my surprise. I didn't expect it to be that quick. I installed that evening and I was doing 76 down/91 up in no time, according to SpeedTest.net (WiFi was similar speeds too, thanks to the new 802.11ac format). That Saturday, the charity went off without a hitch. I had 3 ppl streaming to Twitch in my house (one of which was wireless) and GoToMeeting running all day and nobody had an connectivity issues.
I'm very glad that my router arrived in time, but still a little irritated that I couldn't buy it that day. But I guess alls well that ends well. Thank you for getting it to me so quickly Verizon. -
Hello,
I have an iPhone 4S 32Gb White AT&T, product part No. MC921LL/A, Serial No. C39GMLPWDTDC
I bought this iPhone from Apple Retail Store (from Fifth Avenue, NY) for the full amount. Now it does not work with my SIM card only works with AT&T. I restored the phone several times, but I have not received "Congratulations your iPhone has been unlocked". Please activate my iPhone to work with different SIM cards
Thanks,
Best WishesWhen did you buy it?
Apple did not begin selling an unlocked version of the iPhone 4S in the US until 11/11/11. I believe it went on sale only through the online store at that time. I'm not sure if it's available at retail yet.
What you purchased was a phone without a contract commitment. It is still locked to AT&T. AT&T will NOT unlock iPhones for any reason. Return it and get your money back, then use that to purchase an unlocked phone. -
My iPhone 5 got some defects and I went to a apple reatil store yesterday. The guy from the genius bar told me that he verified a replacement for me. And I need to call 1-800-apple care to finish that process. I called apple care and one of the senior supervisors told me that I have to send it back to Australia (where I bought this iPhone) to get it repaired. Turns out I could not solve the problem after a apple store vist and several calls. I just want to know if there any way to solve this. This iPhone is a factory unlocked one that purchased in an apple retail store in Melbourne at the day it was first released. And my experience today is not what I can tell as fair. I will be really appreciate for any helps and advices. Thanks.
Warranty on iPhone is not international, but valid only in country of
original sale. Since you purchased the iPhone in Australia, your warranty
is valid only in Australia. You must either personally return the iPhone
to Australia for evaluation and possible replacement or sent it to someone
in Australia to take into Apple for the evaluation. Apple will not accept
international shipments for repair nor will Apple ship out of the country
after replacement.
Sorry to be the bearer of this news, but it is the way iPhone warranty and
replacement has always worked. -
I cannot believe that apple is refusing to help a customer who bought and paid for iWork software just because I bought it from the retail store the App Store says they cannot allow me to upgrade. I have never heard of such. It should to matter where I got it i bought apples software and I don't et how the retail store can be different frothe App Store my god its all still apple. So stupid. I will not pay full price for the upgrade. Also I purchased Logic Studio and 2 days later the upgrade came out and they will not let u upgrade ? I think there should be at Least a 30-45 day window if u purchase software and they release the upgrade u should get not. It's not like apple doesn't make enough money already.
iWork '08 & 09 installed from the retail disk or from the downloaded trial must be updated through Software Update. Those installations will not be recognized as installed by the Mac App Store. In Mountain Lion Software Update has been "rolled into" the Mac App Store. Choose Software Update from the Apple menu just like you always have & the Mac App Store will launch. Depending on what you have that needs updating you may see two sections in the MAS window.
But, as always, if you're not running the latest versions of the iWork apps installed from a retail box or the downloaded trial & Software Update says your software is up to date, make sure the applications are where the installer initially put them. The updaters are very picky. If the location is not where the updater is programmed to look or if the folder doesn't have the name the updater looks for, it will not work. The applications cannot be renamed or moved. If you installed from the downloaded trial or the retail box, they must be in the iWork '08 folder in Applications. That iWork folder must be named iWork '08. If it doesn't have the '08 Software Update won't find them & the updaters won't work.
If you are running Pages 3.0.3, then you do have the latest version of Pages from iWork '08. If you want to upgrade to iWork '09, you will need to purchase the new version, just like everyone else. The good news is that you can buy just the individual iWork apps - Keynote, Pages & Numbers - that you need or want for $20 US each from the Mac App Store & then install them on as many Macs as you need using the same Apple ID. -
I live in the US and want to buy a MacBook Air with norwegian keyboard in the Apple Store. Is that possible?
In earlier years you can go th an Apple Store, buy a Macbook Pro and ask for a replacement to a other type of keyboard. I do this 2-3 times in the last years for german keyboards. If you done this on the same day you bought the macbook, the replacement happened without charge anything. It was a great service.
Yesterday i go back to the same store like before and both - the sales representative and the guys an the GeniusBar told me - that this is not offered by Apple anymore. Because the US Apple Online Store do not offer other Keyboards the US-based keyboards and the German Apple Online Store do not deliver to other countries the final conglusion from the Apple Stuff was:
Flight to germany, but it over their.
I see here in the Support community a lot of questions about norwegian, german and other kind of keyboards they want to buy in the US. Their is obviously a need for this. And from the logistic standpoint, it should be easy for Apple to offer that in the Online Stores itself.
For me the conglusaion is: I stay with my old Macbook Pro and hope i need no replacement within the next years. To order it in germany, ship it to a friend, pay taxes twice (in germany and vur customers) plus shipment, make it to expensive (bottonline: 600-800$ more than buy it in the US) make no sense to me. -
Hi There
I just purchased an Ipad Mini from a retail store close to me in Melbourne and although I mentioned I was a student this year, the store was closing and we processed the payment. Only when I got home did I realise that I am entitled to an iTunes voucher to the value of $50.
I haven't yet received my Student ID from my university but I can proove my enrolment in other ways (acceptance letter from university and enrolment information)
I am wondering what I need to now do to obtain this voucher.
Do I have to return the iPad for a refund and re-purchase it again or is there a simpler way to arrange this?
Thanks for your helpSometimes the GC's are mailed out. You don't always get them right in the store IIRC.
-
So I bought this iPhone 5 probably a year ago now, and I want to exchange it for a new iPhone 5, or if possible an iPhone 5s (if they don't have iPhone 5 anymore), idk.
EITHER WAY, I've read in the web a little about this and apparently I can't do it via going to a physical retail store. Or can I?
ps: on a side note, I heard I need to pay a $50 dollars fee in order to use my AppleCare + warranty, the "exchange your iPhone for a new one" one.
But a friend here in Mexico actually just exchanged his and they didn't charged him a thing. Is this also the same in the US? Can I exchange it here in Mexico? Or what are my options here, since I bought it from Apple.com/online?The program is for replacement since Apple does not repair iDevices...you take your non-working or damaged iPhone to an Apple store genius bar, or send to Apple service, and they provide a refurbished unit as a replacement, for a fee, of course. You will have to talk with Apple to see if you get all components or just the iPhone replaced.
With AppleCare+ you can have two out-of-warranty replacements for a cost of $49 each. -
I . like everyone else, have been in search of an iphone6 and i d rather not order it online, my nearest verizon store is a couple of miles away and i don't drive, Every time i call they tell me they "cant discuss inventory over the phone". All i need to know is whether they have them in stock or not.so Im not making another wasted trip out of my way on foot to be told they don't. I've been into the store 4 of the past 6 days and they always just tell me to "come back tomorrow" , staunchly refusing to give me any information over the phone..
My contract has been up for a while but i wanted to wait it out until the new iphones came out and renew it with verizon but at the moment your retail stores cant even manage to give me enough Customer Service to even let me know if what i want is available at their store .Sandy,
I understand that the new iphones are selling quickly and if they were to tell me over the phone that they in fact had them, it is no guarantee that they will still be there an hour later. However every time I've gone in they've been completely out , and if they were to tell me this over the phone it would save me the hour it takes me to get there on foot. Ive called other stores and theyve had no problem telling me exactly what they have in stock, as well as your own customer service reps telling me that this in fact is not corporate policy. Ive explained all of this to the store as politely as possible the only options theyve given me are to physically come into the store to check or to order it online, which id rather not do. -
how can i get a duplicate invoice from my MacBook which I bought in an independent Apple retail store in poland
Call the store & ask the sales staff to send you one if you are no longer in Poland. If you are still there, what is stopping you from visiting the store?
-
hi all, i just want to know how can i get a MacBook pro with the configuration i want from apple retail store (in Munich) and not by order it online because in this case i will not be able to benefit from Global blue service for tax free from the airport when i leave Germany.
thanks in advance.You should have probably found out more specifically from the Apple Store just how you could do it online. The obvious solution is to order it from the Apple Danish website store, but I don't know if they ship internationally.
http://store.apple.com/dk/browse/home/shop_mac/family/macbook_air -
My iPhone 4S went into lockup with a screen displaying an image of the USB connector pointing to the iTunes logo. I was traveling and took the phone to the closest Verizon store. The store informed me that I had a brick lock and that only an Apple retail store could unlock the phone. The Verizon store explained that they have seen this problem with SEVERAL other 4S users who had upgraded to the new iOS7 operating system and that to their knowledge it is too demanding to work on pre-iPhone 5S phones having a far less capable processor. The closest Apple store was 50 miles away in King of Prussia, Pennsylvania. I went to that store three days later (today) to reset the phone before flying out of Philadelphia Intl. Airport. The Apple store personnel were overloaded and not sensitive to my plight. They told me that I would have to make a reservation for a time 2 hours later for tech support. I couldn't do that without missing my flight - out of luck until I get back to Los Angeles. If the Verizon store explanation is true, Apple needs to accommodate 4S and earlier generation users and not force them to upgrade to a $459 iPhone 5S!
villebard wrote:
The Verizon store explained that they have seen this problem with SEVERAL other 4S users who had upgraded to the new iOS7 operating system and that to their knowledge it is too demanding to work on pre-iPhone 5S phones having a far less capable processor. !
The salesperson at Verizon has no clue what their saying.
My 4S and many of my friends works perfectly fine on IOS 7.3, no issue as all. -
How can I request a duplicate receipt from an Apple Retail Store?
Hello everyone,
I was wondering if anyone knows how I can get a duplicate receipt from a purchase I made at an Apple Retail Store (Convent Garden, UK).
Tried all means of contacting Apple but nothing seemed to offer an option for general questions and requests without making a more severe repair request and it doesn't seem that I can contact the store directly. And I'm in Portugal so going there is unfortunately not an option.
Thank you in advance,
NunoHi,
Here are the store details. http://www.apple.com/uk/retail/coventgarden/
Have you tried calling them on +44 (0) 20 7447 1400 ?
Best wishes
John M
Maybe you are looking for
-
Manipulating Photo Motion in iMovie
In iMovie '08, I am creating a slideshow since I have more control over how the end product looks versus iPhoto. In sync with some music, I want a photo to start out small in the frame ( reduced size ), and then with the beat of the music, I want to
-
Count the no. of dots in a string
Hi Friends I have a column named Hiercode in table A which has a column hier_code with data like 1234.56.56.3 I need to insert this data into table B in different columns Like Level1 Level 2 Level3 Level 4 ........ Max_level 1234 56 56 3 4 We don't k
-
How do i pass the error message at header level in CRMD_order
Hi all, i got one requirement like when i create/change the sevice order (CRMD_ORDER) if net_value is more than 1000 i have to set the message 'E' like 'order is blocked' else 'approved' at header level before going to save the order. please help me
-
PARAMETER ID VALUE NOT DEFAULTED in CREATE MATERIAL MASTER (MM01)
Hi, Currently when we create material master we like to defualt the field material group, using PARAMETER ID (MKL-Material group). I have defined the parameter ID for MKL(material group) and assigned a material group value, log off and log in again.
-
Safari could not download the file "iTunes12.0.1.dmg" because there is not enough free disk space.
Safari could not download the file "iTunes12.0.1.dmg" because there is not enough free disk space. How do i resolve this issue?