Retail Store problems?

Can't really find a topic to give feedback on retail stores. The Cambridge MA store has been short staffed for a while, so you can never get help. Today I called to see if the 160GB ipods were there, and was told yes. I made the trip down only to be told by someone else they never had them and don't know where they're coming in. And they were too busy to find out when they might come in.
I know the folks can get overwhelmed, but this isn't the first time this has happened. Thought someone at Apple should know the store needs a little shot in the arm

North Shore store yesterday was same situation. Staff did not seem knowledgeable as to WHEN they would receive the new iPods, there was no sign of them, not even any promo material... they also hadn't heard about Steve Jobs $100 letter. I have had previous issues there too...when the new iMacs were released, they did not even know that their was a new wireless keyboard, they had all the old signs still up (on the new iMacs!)
Also, It does not speak well for using the MAC for point of sale when 3 out of the last 3 times, they have had a problem with processing my purchases and have had to change to the other terminal.
All 3 times it was exactly the same staff members on the front end (although the guy at the Genius Bar yesterday was new)!

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Digital Life and ATT Retail Store problem needs solving.

I need help in solving a dispute i have with the local San Diego Retail store regarding my Digital Life acount *** commitments they made when i signed up. Please have a responsible executive of ATT listen to my experience and solve my problem. Thanks...
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Private message and ask them for help.

How do you get in contact with someone in this HORRIBLE COMPANY who can actually assist you with a problem you are having with a retail store????

I've have been trying all day to get to someone, ANYONE at Verizon who can help wit a issue I've having over a retail store problem. The representative at the store did not do what had been discussed and now no one wants to fix it. I HATE VERIZON WITH A PASSION and I really want to get this billing issue corrected so I can leave this awful company for good! Can anybody help me?????

curious22 wrote:
Ann. I need your help.
>> Personal information removed to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator
I'm just a customer like yourself. Did you call the customer service number?

HT203254 I have this problem on my macbook pro. I live in Sault Ste marie, ON. I took it to Genius Bar at the Apple Retail Store at Eton Center Toronto. They said it cannot be fixed for free, It would cost me more than a grand. I scared & run aways. Haha.

I have this problem on my macbook pro. I live in Sault Ste marie, ON. I took it to Genius Bar at the Apple Retail Store at Eton Center Toronto. They said it cannot be fixed for free, It would cost me more than a grand. I scared & run aways. Haha.I think I should call & set up an appointment at apple third party service provider in my city. wish me luck

Ah, but there's this caveat:
Apple will continue to evaluate the repair data and will provide further repair extensions as needed.
And a number of folks have found sympathetic managers and had the 2008 logic boards replaced, even after four years.
Clinton

I could not get my iPhone 5 which purchased in Australia repaired by apple in the US. Guys from apple retail store verified a replacement for me and asked to call apple care. However, apple care said they cannot get it fixed nor repaired.

My iPhone 5 got some defects and I went to a apple reatil store yesterday. The guy from the genius bar told me that he verified a replacement for me. And I need to call 1-800-apple care to finish that process. I called apple care and one of the senior supervisors told me that I have to send it back to Australia (where I bought this iPhone) to get it repaired. Turns out I could not solve the problem after a apple store vist and several calls. I just want to know if there any way to solve this. This iPhone is a factory unlocked one that purchased in an apple retail store in Melbourne at the day it was first released. And my experience today is not what I can tell as fair. I will be really appreciate for any helps and advices. Thanks.

Warranty on iPhone is not international, but valid only in country of
original sale. Since you purchased the iPhone in Australia, your warranty
is valid only in Australia. You must either personally return the iPhone
to Australia for evaluation and possible replacement or sent it to someone
in Australia to take into Apple for the evaluation. Apple will not accept
international shipments for repair nor will Apple ship out of the country
after replacement.
Sorry to be the bearer of this news, but it is the way iPhone warranty and
replacement has always worked.

I was wondering if it was truly the policy of your retail stores to not tell customers whether they have a product in stock or not over the phone?

I . like everyone else, have been in search of an iphone6 and i d rather not order it online, my nearest verizon store is a couple of miles away and i don't drive, Every time i call they tell me they "cant discuss inventory over the phone". All i need to know is whether they have them in stock or not.so Im not making another wasted trip out of my way on foot to be told they don't. I've been into the store 4 of the past 6 days and they always just tell me to "come back tomorrow" , staunchly refusing to give me any information over the phone..
My contract has been up for a while but i wanted to wait it out until the new iphones came out and renew it with verizon but at the moment your retail stores cant even manage to give me enough Customer Service to even let me know if what i want is available at their store .

Sandy,
I understand that the new iphones are selling quickly and if they were to tell me over the phone that they in fact had them, it is no guarantee that they will still be there an hour later. However every time I've gone in they've been completely out , and if they were to tell me this over the phone it would save me the hour it takes me to get there on foot. Ive called other stores and theyve had no problem telling me exactly what they have in stock, as well as your own customer service reps telling me that this in fact is not corporate policy. Ive explained all of this to the store as politely as possible the only options theyve given me are to physically come into the store to check or to order it online, which id rather not do.

My iPhone 4S went into lock-up with a screen display image of USB connector pointing to iTunes logo. I took it to a Verizon store and they said I have a brick lock and that only an Apple retail store 50 miles away could clear it

My iPhone 4S went into lockup with a screen displaying an image of the USB connector pointing to the iTunes logo. I was traveling and took the phone to the closest Verizon store. The store informed me that I had a brick lock and that only an Apple retail store could unlock the phone. The Verizon store explained that they have seen this problem with SEVERAL other 4S users who had upgraded to the new iOS7 operating system and that to their knowledge it is too demanding to work on pre-iPhone 5S phones having a far less capable processor. The closest Apple store was 50 miles away in King of Prussia, Pennsylvania. I went to that store three days later (today) to reset the phone before flying out of Philadelphia Intl. Airport. The Apple store personnel were overloaded and not sensitive to my plight. They told me that I would have to make a reservation for a time 2 hours later for tech support. I couldn't do that without missing my flight - out of luck until I get back to Los Angeles. If the Verizon store explanation is true, Apple needs to accommodate 4S and earlier generation users and not force them to upgrade to a $459 iPhone 5S!

villebard wrote:
The Verizon store explained that they have seen this problem with SEVERAL other 4S users who had upgraded to the new iOS7 operating system and that to their knowledge it is too demanding to work on pre-iPhone 5S phones having a far less capable processor. !
The salesperson at Verizon has no clue what their saying.
My 4S and many of my friends works perfectly fine on IOS 7.3, no issue as all.

My complaint about our retail store.

A copy of my complaint. I am still angry.
E-mail sent 08-21-2010
Dear Verizon Wireless,
I believe that you should always treat a customer with respect. I dealt with both your customer service representatives over the phone and your local retail store yesterday 8-20-2010. I am disgusted with how I was treated at your retail store in my city, Mount Pleasant, Texas. I was treated as if I was an annoyance for your sales associate, and I didn’t appreciate it. I have a contract with your company and have for years now. My bill is paid in full on or before it is due. I have been a loyal customer and have never been disrespectful to any of your employees. That being said I feel there was absolutely no reason I should have been treated with such disregard. Let me explain my day yesterday so that you can better understand my frustration. I purchased the LG Ally last month. I was interested in the Droid or the Palm, but when I could not afford to purchase the Droid a sales representative sold me the Ally stating that it was as close as I could get without getting the Droid. So I did spend 150.00 dollars buying that phone in your retail store. On the day that I paid my last bill approximately 7-14 days after purchasing the Ally I went into the store to pay the bill and ask a question about the phone freezing every time I sent a text. I was actually lucky enough to catch the female that sold me the phone. I asked her about the problem and she stated to me that “we have had issues with that phone freezing, and until you get a software update it cannot be fixed”. She also said that Verizon was working on the issue that I should wait. She never stated to me that I was within my 30 days of return and could have switched phones. She was not eager at all at assist with the issue and basically said I was stuck with it for 2 years. This is after she made a commission off me and took an hour to tell me how wonderful this phone was just a few weeks earlier. Right then I was upset and left the store that way believing that there was nothing that I could do. After a few more days of trying to text on the phone I finally became fed up with it and decided that I should call customer service for better answers. What they stated to me, after I was very adamant about how I was treated in the store, was that they would extend my 30 day grace period and I could exchange the phone. I then asked your customer service representative what phone would do what mine would and was told only the Droid. I absolutely could not spend another 100.00 dollars to upgrade again. Then I was told that even if I did spend the 100.00 dollars that they would still charge me for the Ally till it was received back. Now I understand that it was a temporary charge, but what that says to me is that you believe that I would have kept both. This is ridiculous of you to assume when I have such a good payment history as well as how I have been treated from your end at this point. I was also told that the freezing is not a known issue with the phone and that they had no idea why the store representative would have told me that. At this point I am frustrated and confused about whether or not I should even ask for a new Ally or if it will do any good, because I don’t know if this is an issue all the phones are having or not. The phone line representative tells me no and the store is telling me yes. So I go back to the store again, and I ask to speak to a manager. After a sales clerk sits there and plays with my phone and tries to get it to freeze, he acts like I made it all up…. Why would I even bother? At this point if there wasn’t an issue I would have just said forget it, but my phone was not working correctly and I deserve one that does. I paid 150.00 dollars for one that does send a text message without freezing and then restarting every single time, right? Apparently I was very wrong to assume that. Your wireless consultant Jesse Summerlin approaches me and tells me again that the freezing is a known issue. He then tells me that if customer service is willing to give me the Droid for the difference then I should take that. He stated to me that if I tried to make that switch in the store then he could not give me credit for the Ally at all and that I would pay full price for the Droid. So knowing that I cannot afford to do that I ask him tom just give me a new Ally. I was hoping that I could walk out of the store with a phone that works. He states to me that he cannot do that, that he doesn’t have the Ally. I walk out of you store, wondering if I am ever going to have a phone that works right. I am at the end of my rope and have no idea what I should do. I am being told at the store that the Ally has problems and that getting it replaced is worthless. Yet when I call in they tell me the exact opposite. So I go all the way home to Daingerfield, Texas. Daingerfield is about 20-25 minutes from Mount Pleasant, Texas. The Mount Pleasant store is your closest retail store to my residence. When I arrive home, for some reason I try the customer service line one more time. This time I reach a female that actually treats me decently. She transfers me to a male named Daniel. After Daniel hears my long and painful day of dealing with Verizon, he takes pity on me and helps. He tells me that since Verizon did extend my 30 days I can have the phone replaced. He tells me that I can have it mailed but that it would be Monday before it shipped and Wednesday before I received the phone. He actually took the time to find a way to have the phone replaced right then. Unfortunately, to do that I would have to drive all the way back to Mount Pleasant with a 15 month child in tow for a second time to do so. Wait a minute, your manager has just told me that I cannot do that because he does not have the phone in stock? After your customer service representative Daniel calls the store, we find out that Jesse Summerlin flat out lied to me. He had sent me all the way home without a working phone, and he didn’t have to. The phone was in stock in your retail store. Now I am livid that he had the nerve to lie to me, to my face and send me away for absolutely no reason. It was disrespectful and inappropriate of him to treat a paying customer that way. I am shocked that your company lets consultants decide what a customer can and cannot do on a whim. Is it Verizons policy to lie to a customer and then have to eventually settle the matter later? Is Verizon so arrogant that they let their employees treat people in this manner? This incident almost cost you our business altogether. Here is what I would like to happen from this point on. I will be making a special trip at the request of your customer service line to speak with the store manager here in Mount Pleasant, Texas about these events. I expect that her better make this right after all that I have been through. I had to drive all the way back to Mount Pleasant after your employee lied to me and I expect that he fixes that. Then I am going to send this e-mail to your complaint department and also print copies of the e-mail and request to see you regional manager. One way or the other I expect that someone at Verizon makes sure that the next person that walks into Verizon Wireless in Mount Pleasant has a better experience.
Thank you for your time.

They hire fat computer nerds that were picked on in high school for years and this is their payback. Dump Verizon... none of the others are this way to the customer. Their sales are going down for this very reason and there are now a lot of better options to choose from.

Case flaw - Very Disappointed by Apple Technicians at Apple Retail Store

IIn the last month I have purchased approximately $12,000 worth of Apple computers all with AppleCare.
Among them is an Apple MacBook Pro 15" Glossy (S/N: RM8193*** <Edited by Moderator>), which is the subject of this posting. When it arrived I felt that the bottom half its case was mildly flawed. To be precise:
i) The left speaker grill is slightly bubbled;
ii) There is a more than acceptable gap between the keyboard bezel just left of the left speaker grill and the bottom case;
iii) All visible case screws (4 on the left, 4 on the right, 2 on the back, and 4 on the bottom) are counter-screwed rather than flush. In addition, the screw heads look slightly indented, in my opinion due to a bad screwdriver.
This MacBook Pro was ordered on May 11, 2008 and was delivered on May 15, 2008. I reported the flaws and my concerns to AppleCare via telephone on May 19, 2008. The support representative apologized for my inconvenience and told me that he could set up an appointment for me to go to the store to see an Apple Genius. I told him I was unable to go immediately but perhaps next week. He further, advised me that I have AppleCare until May 2011 and that I could logon to the Apple website to setup an appointment.
Anyhow, yesterday (June 15, 2008) I went to the Apple retail store at Alderwood Mall in Lynnwood (WA) and spoke to a technician, Jared, who told me that since I bought a refurbished MAcBook Pro (directly from Apple, might I add) there are going to be some flaws. Now if I had known about this in the very beginning, I probably would have spent another few hundred dollars to buy a brand new computer or might have insisted on exchanging back on May 19, when I discovered the flaws.
Hearing Jared made me a bit upset and I asked to see his supervisor. Lead Technician, Steven, came out inspected my MacBook Pro and told me that he believes that in his opinion everything looks within tolerance; though he agreed that the screws are slightly sunk-in (over-tightened). However, he declined to fix it stating that this is not a functional problem and more so an aesthetic issue. In my opinion, Apple products have a lot to do with aesthetics. If I wanted a functional notebook with low quality control I would have purchased Dells.
For my (your customer’s) satisfaction, I need you guys to replace the bottom case, the keyboard bezel and all case screws.
Hope to hear from you folks soon. It is a clear issue of Quality Control & Customer Relations.
Thank you!
Message was edited by: Omer (WA)

Hi Omer;
You are NOT talk to Apple here. You are talking to other users just like yourself. So there is absolutely nothing we can do for you. I would suggest you call Applecare and ask to speak to Customer Support. They might be able to help you with your problem.
Allan

Strange error in retail store (u0093browser errors after migrationu0094)

Dear Sirs,
After converting the retail store solution from standalone to internal ITS (wsta, wosm), we are experiences some rather strange problems.
The solution has been in testing for a number of days and everything works well for a large portion of the users, however out of 500 test orders (logins where we create orders) 3 of them do not get the to see the order list. They only get a blank page.
The strange thing is that after deleting the cache and cookies, it works. Another issue which seems to arise is that the status bar in IE is blinking, and by doing a refresh F5 things are working. The errors are probably connected.
And as far as I can see the error does not come back to the users who have deleted the cache&cookies. The users is assigned an order list based on a plant parameter which is set in SU01, so there should not be any cookies which determines the order list.
I find this error very strange, and would appreciate any ideas on how to locate the problem, or any considerations from you. Do you think this error is on the internal ITS or the browser side.
Has anyone else noticed browser error following a migration from standalone ITS to internal ITS?
I am aware there is a note on migrating wsta on internal ITS, but this does not seem to give me any input relevant to this specific problem.
I will be truly grateful for any hints or tips, as I need to see this problem with a new perspective.
Best regards,
Jørgen

Hi Jørgen,
with the integration of ITS in the SAP kernel, a feature called content expiration is supported. The Web server (ICM) sets a field in the HTTP header which tells the web browser not to load the file again from the server until the time period specified in the HTTP header field is expired. For integrated ITS this HTTP header field is set by default 8 hours for all files stored below /sap/public/bc/its/mimes/ where the mime files used by ITS services are located.
If you do an upgrade like applying a services pack it is possible that due to this time period the browser uses mime objects from the cache instead of requesting them from the server. I.E. outdated JS files which are not in sync with the generated HTML can lead to JS errors. This would explain why your users don't experience the issue after clearing the cache.
Best regards,
Klaus

How to get repair without Apple Retail Store nearby?

My daughter's Ipod Touch stopped working after 6 weeks. Apple support tells me the only way I can get it repaired is by physically taking it to an Apple retail store or a UPS store, neither of which is within an hours drive of me. Has anyone been able to get repairs done without physically taking it in? They won't let me just ship it!!! I'll gladly pay for shipping....Thanks

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

How can I get applecare for my new iphone 4s living in a state where there is nor retail store?

I purchased an iphone 4s for my mom who lives in Wyoming. I was told by Verizon that she could purchase AppleCare + via their 800 number in the first 30 days. She has been told she has to go to a retial store. Wyoming has no retail store. The closest store would be 7 hours away! There must be another option for her!

She has now tried all those things and all insist she must go to a retail store. And then they try to sell her the regular Apple Care, which does not cover the two accidental replacements. Pretty irritated with Verizon for mis-leading me and especially with Apple for not providing a way to purchase this at the time of purchase with the provider and compounding the problem by not having a mechanism in place for people who don't live near one of their limited locations. Poor customer service. Have learned my lesson.
Thanks for the suggestions.

CAN NOT SEEM TO FIND 02 LIGHT CYAN IN RETAIL STORES

I have always bought my 02 ink at Best Buy or Walmart but when I went to purchase 02 LIGHT CYAN it was not stocked at either retail chain. I went back repeatedly for 3 weeks and still no LIGHT CYAN. I asked Best Buy employee to check their inventory and found none. I thought this quite odd and wanted to know if there is an issue with LIGHT CYAN ink being not available. All other 02 ink colors are available - hmmmmm ... any answers?

The retail stores carry (or do not carry) items based on unit sales and other factors. The cartrdiges are available. I would suggest you ask the store managers to carry the products you are interested in.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Retail store

My son purchased an iPad for me as a xmas present. They didn't have it in stock. He prepaid it. They told him I could go in the following day and they would have it . They didn't. They gave me a song and dance about how the manager forgot to pick it up from the warehouse. They promised to call me and they never did. I waited a couple of days and went back to the store. I was there for 30 minutes before they told me the same story, but this time they promised me they would have it within the hour because they were picking it up from the warehouse that day. Again, they never called within the promised hour. I called back about four hours later and asked for the salesperson who I spoke to. They put me on hold and left me there for 35 minutes. I hung up and called back and got a busy signal. I am so disappointed in the service and the treatment I received from the retail store. I told my son and he called his credit card to dispute the charges because THEY already had their money and I had nothing to show for it. Then today I received an email telling me that my iPad wil be available on January 1st. They can have it. I no longer want anything from them. I will never buy anything from verizon again. I spent the better part of this morning calling verizon to speak to some one about this particular store and I got transferred to so many different people and came away with no definite answer to my problem. I am going to report the store to the better business bureau. WARNING to everyone out there, never go to a verizon retail store.
Verizon should be a shamed of themselves for even allowing second rate stores to sell their products. I am a verizon customer for my cell phone for years with no problem until now. I am seriously considering taking my cell phone business else where if they give my a hard time with the refund.
Verizon Wireless Services

Hello mrpea,
I am saddened to hear of the difficulties you've had with something that should have been a joyful and fun gift for the holiday! I would like to look into this situation and see what can be done to help. I can certainly understand why you'd want to give up at this point, but I don't want you to lose your Christmas gift! Please reply to my Direct Message if you would like help resolving this matter.
Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport

SAP Retail Store/WCSO Sub Item

Hello,
I would like to update condition within IAC WCSO sales order; I have a main item and a sub item; the sub item is assigned by the field HG_LV_ITEM on WISO_ITEM This is working properly.
But trying to insert a condition such as ZVKP to this sub item it is not working; at first, the condition seems to be assigned, but by second refresh the condition disappears.
Do I have to consider something due to sub item?
Thanks for your information in advance.
Regards,
Kurt.

The problem has been solved. In SAP Retail store sales order it is possible to set up sub items.

Retail Store problems?

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