Lack of BT Sport Support - passed around for three...

Hi All
I have been activated as a BT Sport customer, so why won't it work on my system?  I registered a call to BT on Wednesday of this week, having made sure my card had been acivated, apparently though as an Infinity user I don't need a card for the Vision box.
I have spent three evenings in queue after queue, spoken to numerous people all of whom promise to direct me to someone who can help, but no it goes back into yet another queue.  Now it is Saturday morning and the same is happening again, spoke to one person who gave advice to insert the card and type in the card number, where and how do I type in the number I asked?  Oh let me talk to someone more technical, bang I am back in another queue.
I would like someone at BT to take ownership of customer calls and make sure there is some level of closure and not just phob us off.  We do pay good money for BT services, so lets get some support when we need it.
If anyone knows a number I can call where I can talk to someone who actually cares and holds the responsibility to resolve the call please let me know.
BT Sport is probably a good new and challenging service, so let me view it.
TRL
Solved!
Go to Solution.

What n_d has said is partially correct.
If you have Infinity AND a Youview box you do not need a viewing card. If you have Infinity and a BT Vision box you will need a card.
HOWEVER there is a problem in BT's system which flags to the BT Sports team that the viewing card needs to be activated for customers with the Youview box (even though don't have or need one). This has caused all sorts of problems as it stops the BT Sports team from being able to activate your BT Sports on TV subscription and the Technical Team won't update your software because you are not subscribed to watch on your TV.
If this is your issue then you will be on a merry-go-round between the Sports Team and the Technical Helpdesk.
Call the Customer Options Team on 0800 800 900 to establish what your problem is and they should be able sort to it out.
Good luck!

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