Lack of communication from Apple

Given that we are now in the midst of a disasterous release of the new IPhone software, it sure would be nice to see a pinned message at the top of each iPhone discussion saying something like this:
Sorry, folks! We really screwed this up but please be patient and we'll have all your iPhones working as soon as we can.
Is there a corporate policy against such commuication?
John Link

I agree. As someone with fairly limited experience dealing with Apple and hence major software updates, I have been sitting back for some time scratching my head at the tactics they use that end up "training" consumers in weird ways. For example, I think most are now conditioned to buy the next new thing with caution since we all pretty much now expect them to release something better cheaper in about a year.
I've been watching this software update with fascination as well. The rollout strategy was just begging for a disaster. To rollout a major hardware and software upgrade on the same day is ********. Also, why make everyone guess and make assumptions as to when the software update would be released? Why keep 'coming soon" as the date for releasing the 2.0 software on the web (The supposedly point of reference for product information)? Because of this, people were spending time looking for ways to circumvent them, hence those of who updated yesterday from the scrounged file (up and running fine, thank you!).
It's all about COMMUNICATION and organization!

Similar Messages

Lack of support from Apple re iTunes.

For 4 weeks now I have been trying to get help from Apple and I have been sent from pillar to post!
Initially, after downloading the latest version of iTunes, I found that I could no longer purchase any music. I was receiving: "An unknown error occurred (0x80092013)" but after some 3 weeks, this changed to, "We could not complete your iTunes Store request. An unknown error occurred (-1202)".
I have searched for help on the support community (more helpful than Apple) and followed all the suggestions offered to me - but still no luck. NOW Apple tell me that it's not their fault, the problem is my end and they tell me to phone and PAY MORE for their Technical Support Team to fix it! See my latest reply below:
"As Sue has mentioned Apple cannot fix this for you because it is related to end user settings on your computer. I did speak with my manager and our engineering team, and they advised that all relevant information that is available to the iTunes Store Staff has been provided, and the next and only available step to assist with this resolution is for you to contact the Apple Care Technical Support Team, and see if they can help. The iTunes Store has exhausted all options and provided all information that we have available.
A technical Advisor will be able to tell you about Apple's complimentary and fee-based support options as well as assist you in determining what option might be most helpful in this case. To contact them directly please call:
(44) 0844 209 0611"
I replied thus:
"I do not believe I am reading this!
Everything worked perfectly until I updated to the latest version of iTunes - and, NOW, you are telling me the problem is at my end?
What about the hundreds (if not more) who are having similar problems? What about all the money I've spent on 3 products - not to mention all the songs I've purchased?
Why can't I access Apple Care Technical Support online? Couldn't they access my system if I give the required permission?
Why should I have to pay more (in reference to your "fee-based support options"?
I have already spent more than £60 downloaded suggested "fix" programmes and none of them helped.
Do I need to take legal action?
I am thoroughly disgusted with your total lack of care for a loyal customer!
Martin Mahoney."
PLEASE SHARE with as many as possible as I am sick and tired of big-business being able to just wipe their hand with their customers' problems (once they've got our money).

No problem, I could probably have struck a better tone. Couple of months away from 50 myself and don't always have the patience that I used to...
Ouch on the Speedy PC Pro front.
Believe me, I've been there. Beating my head against a brick wall, trying my own ideas and the ones I can find online, and nothing works. Sometimes we have to put the problem to one side and come back in a new frame of mind. Set yourself a time limit and know from the outset that you might not be successful in that session, that way it is not so frustrating if you're still no further forward at the end of it.
The essence of the posts I've tracked down so far is a suggestion that your PC either can't see the correct servers to talk to, or having found them has decided they can't be trusted and therefore doesn't let iTunes do its thing. As I say this isn't an issue I've ever had, or read up on, so I don't have any instant suggestions for what to do next, but I will keep my thinking cap on.
One of the linked threads I read mentions "an ongoing issue that Apple are aware of". It is best to take these claims with a pinch of salt, but there may be an identifiable common cause that is affecting you and a (relatively) small number of other users. Apple tend not to make pronouncements but they do keep working on improvments. Just because they can't/won't troubleshoot with you on an individual basis doesn't mean they do nothing. You might find the next build of iTunes fixes things for you regardless of what you do in the meantime.
Your existing content isn't lost to you. It will still play in iTunes or on your Nano, and you can still import CDs to your library.
tt2

IPhone 4 catching fire and lack of support from Apple?

On Saturday when I was charging my phone I noticed a burning smell and immediately ran over to my iphone and pulled out the charger cable which was glowing red and smoke was coming from both it and my iphone 4. My phone although slightly fire damaged in the charger dock was still operational, however, when the battery ran out and I tried to charge again on a different charger it would not recharge. I took my phone into the apple store (Toronto Eaton Centre, Canada) and received terrible customer service. The 'genius' took maybe 5 seconds to not listen to my complaint before running off with my phone and charger and then coming back with a new handset and cord and asking me to pay for the replacement. I have since spoken to the manager of the store who was equally unhelpful or concerned about the issue and informed me that he couldn't help because they have since lost my old handset in the apple warehouse system.
I am not only concerned that my current handset could now catch fire, but I am also concerned at the level of disinterest from a company about what is clearly a dangerous fault. What could have happened if I was asleep when it was charging?
As a consumer, this is my first apple product and I had been looking at buying a macbook very soon, however following this incident where I have been penalised through no fault of my own for using a dangerous handset. Then the total lack of concern, apology or interest demostrated by apple has put me off ever using apple products again.
I would urge others to be very very careful when charging their handsets as this could have been a lot worse. If your phone is damaged certainly do not expect any support or assistance from Apple.
Regards
Colin

The iPhone was out of warranty.
It has suffered physical damage.
The Genius Bar staff evaluated it and found it and the charging cord non-serviceable*
The customer was presented a price for OOW replacement
Customer declined, and decided to escalate to a supervisor.
These are pretty much the only facts at play here. The rest is emotion and speculation. The asterisk is for this. You'll have to trust most of this, including the fact that I have a few credentials in Public and Occupational Safety
*If the iPhone was considered a safety hazard, it was very likely placed in a fire-resistive environment. Once it goes in, taking it out is a very serious matter that involves the safety of personnel, the building and other occupants. During the escalation, chances are very high that the iPhone was disposed of according to safety protocols. To have given it back to the customer would have been a serious liability issue. The iPhone wasn't "lost," it was neutralized.
If the customer does not want the OOW replacement, the Apple Genius Bar management or staff is unikely to hand him/her something that could be dangerous or volatile. It would be irresponsible to do so.

Unbelieveable lack of support from Apple (error -50 issue)

Well I've just updated iTunes again and of course, I still have the -50 error trying to download the video I purchased over a month ago. That's at least 3 or 4 releases of the software and still no fix. And before somebody recommends that I do the things mentioned on this forum (like deleting the .tmp file and rebuilding your music), I've done all of those. Also, I purchased a ringtone the other day for my iPhone and it downloaded just fine SO THE ISSUE IS OBVIOUSLY RELATED TO iTunes and a large (over 2gig) video file and has nothing to do with my computer.
What really gets me is that I've posted more than once on this subject, along with other people, and have absolutely no support from Apple. Oh well, at least I have a $100 voucher I can use for something. Maybe I can get my $10 back for the video I paid for....
I also have a mac Mini so I really consider myself a good Apple customer. To bad they don't really seem to care....
Andrew McIntyre

Just a thought,
have you tried deauthorising your account and reauthorising?
don't know if it would work but just trying to help

Suprised at lack of service from Apple!

When I logged onto this form I thought my problem would be addressed. But this is not the case. Where is Apple? I am surprised and dismayed that there is no response from Apple. Is this the norm? Does Apple not help out here?
My issue is this error message:
Safari can’t open the page
“https://support.apple.com/cgi-bin/WebObjects/ACAuthWeb.…79ae23&path=/
login.jspa%3FsuccessURL%3D%252Findex.jspa” because it couldn’t
establish a secure connection to the server “support.apple.com”.

I did the following and it solved the problem.
Re: Certificate Issues
Posted: Dec 4, 2006 6:20 PM in response to: Kagan
I HAVE THE ANSWER EVERYONE!
Alright. Print this off and to take care of the issue.
Insert your Macintosh OS X Install Disc 1 into your computer. Now restart your computer. When you hear the start up chime, hold the "C" key until you see the spinning jog wheel. Let go of the "C" key and you will be brought to an install window. Select English as your main language and continue through the process. When it asks you where you would like to install Macintosh OS X, select the Macintosh HD and then select options. Do JUST and Archive and Install. This will take a while, but once it is done, it will resolve all certificate issues including SSL in mail for e-mails. After this, perform all of the software updates on your computer.
Note: This WILL NOT wipe your hard drive.
Have fun and good luck everyone. And thank you everyone for the help.
PowerBook G4 15" Mac OS X (10.4.8) Mackie Onyx 1640 with Firewire Option Card

Internet Sharing + Lion = some lack of respect from Apple!

Snow Leopard worked great, although I had some issues sharing my built-in airport connection with PC's....
Now, all got better. Nothing works. Spent some hours on the web trying everything that worked for others.
I have a slick 3.2. GHz i3 Imac, with the built-in aiport utility (not very useful after all!)
My issue is that Macbook air, Ipad and Iphone can connect to the imac, but internet connectivity is NOT available. Don't even start me by trying to connect a PC again....
Alredy tried:
( i) changing the network name;
(ii) changing channels;
(iii) changing passwords, simpler passwords, no passwords;
(iv) putting manually the DHCP
(v) with several IP adresses.
(vi) DNS Servers as well. Only Google DNS worked....for googleing, nothing else. You try to hit a link and doesn't work either.
I was recommended to set up a router. I refuse. i didn't purchase this computer, with the built-in airport express so I have to set a router.
I searched for some official press release from Apple saying something. Not even that. Not even saying their are sorry for the inconvenient. The google experts at the store just told me to wait for an update....
If someone knows how to fix this, if there is something to be done, I'll appreciate.
Have a nice weekend!
A. Toro

Toro78 wrote:
I have an Imac G5 with buil-in airport utility (5.5.3).
I still don't know what you mean by this. AirPort Utility is an installable program. Why do you refer to it as "built-in"?
I have established an Ethernet PPPoE connection.
Is your Mac connected directly (via an Ethernet cable) to a DSL modem?
I'm sharing my connection through my built-in router.
I asked you before to explain what you mean by "built-in router" but you haven't. Do you mean the "Internet Sharing" option in the Sharing panel of System Preferences?
My TCP/IP config is using DHCP with manual address input.
There are several programs where this type of thing can be configured. In which program and panel do you see that option?

Lack of communication from the, so-say, world lead...

ever had to eat your words?
We are moving to a new property in Devon. Booked BT well in advance. Also booked 9 other tradesmen fro mAerial installer, plumber, electrician Intruder alarm installation - all turned up when they said they would, did an excellent job.
The tenth person booked? BT of course DID NOT turn up - no communication nothing, zip, zilch.
having worked for BT for nearly 15 years (Global Services) I learnt to comunicate with the customer and if there was a problem, at least offer a solution or time scale to fix. Openreach of course do not have to adhere to this common polite principle!
having told all concerned of our plans everyone, without fail sais " Good luck with BT" I assured them that it was the BT of old they were thinking of - it had changed so much. So eating my words was very painful and embarrasing!
At time of writing, after 3 phone calls and 2 emails Openreach still treat us with disdain. Virgin Media or Talk Talk look like a better bet at present, so I hope all the engineers involved in this remember when they complain about losing their jobs through lack of orders with BT. I'm trying to bear in mind that BT contribute to my pension, but it is difficult!
Drinker from Devon

unless you can get virgin by cable all providers use Openreach for line installations and maintenance
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Like so many others I have not been able to access or send emails with iCloud now loosing business. Not good enough and lack of info from Apple is also not good enough!

Like so many others I have not been able to access or send emails on iCloud. This is now loosing me business! Not Good enough Apple and your lack of information is poor customer service.

Unfortunately, Apple does not yet allow merging of Apple ID's. if you were once using [email protected] as your Apple ID then there is no way to link that ID with the new one to avoid losing the previous data under that old ID. You will have to either go back to using the old ID to save the old data or just keep both, which you arfe allowed to do.

Lack of communication from Verizon pertaining to transition

I am currently on an Alltel family plan with my parents and recently found a Verizon website that says our zip code will be under Verizon. To my knowledge, we have not received any information regarding who our provider is. Alltel customer service pointed us to the website I had found. The reason I want to find out is because I'm in need of upgrading (my parents and I have different upgrade periods and my phone is old) and I would like to get a Droid X. It'd be nice to get switched over sooner rather than later.

That prefix is going to Verizon. The reason for the delay was the sale of Verizon properties in your area to ATT having to be approved by the government. Nothing could change until that occurred. Now that it is approved, Verizon will very soon take over the Alltel properties. I have read elsewhere letters have begun going out this week.
As long as the Verizon store can access your billing and such you are good to go. But it may be a little while longer. But it will not be much longer.
FYI, When you do switch, in most cases you do not need to lose your Alltel plan. They may tell you that you have to, but most likely you do not. The comparable Verizon plan to my Alltel plan (Which is the same price), I would lose my nights calls at 7pm, all 12 My Circle/F&F numbers and 50 minutes of talk time. Obviously, I kept my Alltel plan and love my Incredible.

Submitted Valid RSS & No Feedback from Apple

I have submitted a valid RSS to the store (http://the66.net/feed/) 4 times over the past 5 months. Each time I have submitted the feed I have received an email from Apple saying "Your podcast feed was successfully added and is now under review." After waiting for 4 weeks for the podcast to be added to iTunes with no communication from Apple, I resubmitted the feed. I have gone through this process 4 times now with no luck. Apple has yet to send me an email stating whether or not my podcast has been accepted.
I have manually followed my podcast in my iTunes Library by clicking File->Subscribe to Podcast->Enter URL. The feed works perfectly in my Library. This leads me to believe that the problem is not with my feed but with Apple.
I have tried going through customer service but the emails I am receiving from Apple are quite vague and not of much use.
PLEASE help.

I have no way of knowing why this is happening: there appear to be no technical nor content problems with your feed. Subsequent attempts to submit it should have led to an error message telling you the feed has already been submitted: if you didn't see this then it looks as if the feed isn't getting into the submissions process at all.
Other than changing the title slightly and trying again I can only suggest emailing Support at podcasts 'at' apple.com, though I can't promise that you will get any sort of helpful answer.

I'm not receiving a 'Reset Password' mail from Apple for my old registered id?

I received a mail from Apple with regards to change in settings of my iTunes or Apple ID on my Hotmail Account. So I clicked the change account and created a new Account using my Gmail ID. Little did I know, after successfull completion that the apps downloaded using my hotmail id would not be allowed to update using my ne registered gmail id.
So, I try to login using my old id (yes hotmail). Now the catch is I forgot the pass for this id. So I click 'forgot pass' and a msg comes send email notification.
Now comes the main point! I'm not recieving a single mail from apple on my pass retrival?! Which means i cannot update my apps (including the paid one's) + I'm scared that my CC deatails will be miss-used on the old id!
Please help ASAP.
Regards,
Rahul

Hey @mandaB97 - Never recvd any communication from Apple. Never expected this kind of service from Apple. Felt really mind-****** by this thing. Finally I gave up all my paid apps, and started using a new id.
Felt really horrible, that all my paid apps went down the drain. The app guys couldn't help me too!
Rahul

How do i stop getting emails sent from apple community, any help please

Hi,
how do i stop the emails from Apple support community
any help please!!!

AAAARGGHH - I posted to grumble about the "new" iTunes, [which is still a load of garbage], but cos 100s of people feel the same too, my mailbox is FULL of threads to the post.
I have reset my e-mail preferences to NO for ALL notifications, with a conspicuos lack of success. So i use a junk filter to stop them, but I ain't pleased. Can anyone explain how I can get the system to work right [I know, I can guess what you are thinking, expaecting anything from Apple to be user friendly is a long shot.... but at least on can try!]
Thanks very much!
richjenn13

HT1848 How to transfer Ipad music NOT purchased from Apple to Macbook Air. Answers found in the Community does not seem to deal with the questions some members already ask.

how to transfer Ipad music NOT purchased from Apple to MacBook Air. Answers found in the Community does not seem to deal with similar questions posted to the Community.

You can only transfer purchases from iTunes on the iPad into iTunes on your computer. If you bought the music from another source, you need to use the source app to transfer the music, or you need a third party app to transfer the music.
http://www.wideanglesoftware.com/touchcopy/

Older post from apple support community delivered on gmail show in Mail App when new notification received

Hi all,
I am using Mail as a client to my Gmail account.
I am registered with such account to receive notification about new posts from Apple Support Communities on which I took part.
However when I receive a new mail notifications, I get a huge list of post, it basically seems the whole conversation.
Even if the grouping done by Mail App shows 1 message only, I can see lot of posts attached to the mail.
Apparently by deleting the group or the very latest mail, it deletes the whole conversation, but everytime a new mail arrives, the conversation shows again.
By doing a search for sender and subject on notification arrival, only one mail shows from the results.
When deleting the mail, the whole conversation gone from Mail App, did the search again with same criteria, and got 0 result.
Why this behavior ? Am I missing something ?

*I figured it out!*
Simple fix, here is what you do - open Mail v4.2 > Preferences
Select your Gmail account with this weird problem (I say select, cause in my situation I have multiple Gmail account setup but was having trouble with 1).
Then goto > Advanced tab
and then just type "/" (forward slash) - and then wait for a minute, it should fix it and allow to receive all the ghosts messages again - which apparently were visible under my online (web based) gmail.com's account also on my iPhone. You might see double messages, don't freak out like I did - Quit Mail v4.2 and restart that should go away as well, like in my case. Strange? Definitely
Anyways, hope this helps!

HT1212 I did not sync my iPad to iTunes on my PC. Now my iPad is disabled because I forgot my passcode when I set up iOS 7 on it. I have tried to use the support info from Apple AND the cut and paste responses from people in the community, but it does not

I did not sync my iPad to iTunes to my PC. Now my iPad is disabled because I forgot my passcode when I installed iOS 7 to it.
Before anyone cuts and pastes the info from Apple support in response to this, I have already tried those steps. iTunes simply states that it cannot do anything since the iPad is locked with a passcode. I cannot access iCloud to use that specific advice as iCloud will not let me sign in; a message keeps coming up reading that there is an error with the server. Remote Swipe? Not sure. It is three hours later, and I am no further.
What else can I do? I never had a passcode set up when I first got my iPad. I would have bypassed this with the installation of iOS 7 if I had known about this.
Thank you in advance.

You can only play 720p video.
Download the 720p or standard def version.

Lack of communication from Apple

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