Laser jet professional utility doesn't work (Mac OSX 10.7)

I've been having connection issues with my LaserJet P1102w lately so I decided to try to set it up for wireless connection (instead of USB). I found that the Ulitity (HP LaserJet Professional Utility), when launched, doesn't do anything.
The application has a generic application icon. It shows "HP LaserJet Professional Utility" in the menu bar, but no window opens up, and there are no options under the menu.
I have tried removing the utility and reinstalling. I have updated the firmware through an update. I have used Apple's Software Update to update the drivers. However, nothing happens when I launch the utility.
I'm running Mac OS X 10.7.5.
Ideas?

Hi @bldxyz ,
I see that you having issues with the Utility not opening, to setup the wireless network on the printer. I can help you with this.
Make sure Safari is set as the default browser. (sometimes the EWS won't open if it isn't set as the default)
Open Safari, across the top select the Safari menu, select Preferences, General, set as default.
Reset the printer first to clear out any previous network settings.
Turn the printer off, hold down the wireless button and cancel (x button) while turning the printer back on and don't release the two buttons until the printer stops making noise.
Print out a configuration report and make sure the SSID and IP address are cleared.
Printing a Configuration Page. Select Method two.
Leave the USB cable connected. Delete the printer from Printers and Scanners and add the printer back in again.
Try accessing the Utility again.
If you are still having issues opening the Utility, please do the following.
Close any applications.
On the Apple menu bar, click Go, Computer, MAC harddrive, Library, Printers, HP, LaserJet, click on folder for your printer, click on EWS browser or HTML config, it should open up the Embedded Web Server for the printer to configure the wireless, then click the Networking tab, click Wireless on the left and fill out your information. (make sure infrastructure is selected and alpha or numeric is chosen) Apply settings.
You should get a solid blue light on the printer in about 1 minute.
Then delete the USB driver and add the network printer:
Click on the Apple.
Click System Preferences.
Click the Print and Scan icon.
Highlight the printer and click on the - sign to delete the printer. (USB driver)
Disconnect the USB cable.
Then click the + sign and select the printer from the list and click add. (P1102w Bonjour)
Test the printer.
If you need further assistance, just let me know.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Similar Messages

  • "HP laserjet professional utility" does not work in osx 10 (Yosemite)

    All the major functions of this printer work fine in Yosemite, but not the "HP laserjet professional utility"The driver shown in System Preferences/Printer for my Laserjet P1606dn is version 6.9 (I am unable to knowif this is the version provided by the latest HP printer update, which was installed via the App Store.) I note this exact issue was raised for OSX7 in November 2014, but for a diiferent model printer.  My printer is on my local wifi network, and that earlier case seemed to invove a direct USB connection. The solution offered in that thread, 4694464,may not be applicable now, so I seek advice In the panel for my 1606dn within System Preferences/Printer offers a button to launch the "HP Professional Utility", but when clicked an app launches called the "HP Professional Utility" but then nothing.  I am trying to access the printer controls that will keep it from turning itself off when idle, and the documentation says the "HP Professional Utility" will allow that change. Please advise 

    Hey , Welcome to the HP forums! I hope you enjoy your stay here. I see that you are having some issues with adjusting the power save mode settings on your Laserjet P1606dn. I can help with that. First make sure the printer is plugged directly into a wall outlet and not a surge protector. If the printer is connected with an ethernet cable to a router then you may be able to do this instead:On the printer hold down the button that looks like a sheet of paper with an arrow on it for about ten seconds. This should print out a report.On your Mac open a browser and enter the printer's IP Address in your Address bar exactly as it appears on the page. When you are finished click on enter/return.This will open the printer's Embedded Web Server. In here you may be able to find some options to adjust the power save settings.If the above does not work then this troubleshooting may assist you with the utility:Go to Applications, and if you have it open the Hewlett-Packard folder.Run HP Uninstaller to remove any existing software from you system.On the Mac go to the Apple icon and Sytem Preferences.Open Printers and Scanners.Hold down the Command key and click on the picture of your printer on the left.Click on Reset Printing System.Go to Applications and Utilities.Open Disk Utility.Click on Macintosh HD on the left.Click on Verify Disk Permissions. This should take about ten minutes.Click on Repair Disk Permissions. This should take about ten minutes.Restart your Mac.Plug in the USB cable between the printer and the router.Check for Product Updates on your Mac.Try running the tool again.If this resolves everything please let others know by clicking on Accept as Solution below my post.
    I hope this helps and I hope you have a great day! 

  • CC Update Button doesn't work - Mac OSX 10.10 Beta

    The Update and Install buttons on my Creative Cloud Dashboard seem to have no effect when they are clicked upon.  It works fine on my Windows machine and previously worked when I had 10.9 installed.  However an InDesign update has come up and as much as I click, nothing happens when I push the button.  This is probably not an important update, but the next one might be or I may want to install another program and the Install button seems to have no effect also.

    You can check the following links :
    Re: Creative cloud update always fails (Mac)
    Mavericks and AE 12.0/12.1/12.2
    Creative Cloud Update fails due to DynamicLinkManager
    They can helpful.
    Regards
    Rajshree

  • HP Laser Jet Professional M1210 Series I want to uninstall the printer?

    Hi There,
    I was using HP Laser Jet Professional M1210 Series but after my printer got damaged by floods, I want to uninstall the printer but it shows me to complete the printing jobs which I am not able to find anywhere. Please help me out how can I uninstall the said pinter.
    Shabir Bhat

    Hi @Shabir_Bhat ,
    I see by your post that you are unable to uninstall the printer software, you are getting a message that there are still print jobs in the queue. I will certainly do my best to help you.
    Clear Printer Spooler Files and Enable the Spooler Service.
    In desktop mode, press the Windows key and R at the same time, to show the run command line.
    1. Type "Services.msc" (without the quotation marks).
    2. Double-click "Printer Spooler" in the Services list.
    3. Click Stop and click OK.
    4. Navigate to "%WINDIR%\system32\spool\printers", right click on the document and left click to delete the job.
    5. Run "Services.msc" (without the quotation marks).
    6. Double-click "Printer Spooler" in the Services list.
    7. Click on Start. In the Startup Type list, make sure that "Automatic" is selected and click OK.
    If there was any jobs stuck in the queue, after doing these steps, go back in the Print Queue and try deleting them again.
    Go to the Startup screen, (tiles menu) type in "Devices and Printers", select settings, click on Devices and Printers.
    Right-click or tap and hold the name of the printer, and then click or tap See what's printing.
    Click or tap Printer, and then click or tap Cancel All Documents.
    Click or tap Yes to confirm the action.
    If documents remain in the print queue, restart the computer.
    If you are still having issues, download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it. Find and fix common printer problems using HP diagnostic tools for Windows?
    If you need further assistance, just let me know.
    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Macintosh: Adobe Muse; Formular Widget: Send button in Firefox doesn't work (Mac, PC). Works in Safari (Mac) IE (PC). What's happening?

    Macintosh: Adobe Muse; Formular Widget: Send button in Firefox doesn't work (Mac, PC). Works in Safari (Mac) IE (PC). What's happening?
    URL Test: News
    Greetings from cold Switzerland....
    Beat

    I believe you have resolved this , as I tested on my end and the submit button worked fine.
    Thanks,
    Sanjit

  • Where do i find my email address for laser jet professional m1217nfw mfp

    where do i find my email address for  laser jet professional m1217nfw mfp

    Ky1 Hope you are having a great day,
    Are you already regiter to the Eprint service?
    if you are not?  Go here  
    If you are please go to the configuration page It should be there if I remember correctly;
    On the HP product control panel, press the Setup button ( ).
    Press the Right Arrow ( ) to scroll to Reports , and then press OK .
    Press the Right Arrow button ( ) until Config Report displays, and then press OK . A configuration report prints.
    Do not hesitate to post again if you have further issues. I will do my best to assist you.
    Hope this helps;
    RobertoR.
     Remember . . .
    You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

  • What apple email program works with OSX 10.6.7?  I have Apple mail 4.4, but it doesn't work with OSX 10.6.7?

    What apple email program works with OSX 10.6.7?  I have Apple mail 4.4, but it doesn't work with OSX 10.6.7?

    The reason you're seeing this is that you have somehow gotten an outdated copy of Mail on your system.  One possible reason is that you moved Mail out of the Applications folder (or into a sub-folder inside the Applications folder), in the process preventing it from being updated.  You'll want to put Mail back directly in the Applications folder if this is the case.  The other possibility is that you have somehow installed, restored or copied an old copy of Mail on your machine.
    In either case, as long as Mail is in the right place, applying the combo updater will update Mail to the current version.  Software Update cannot do that because Software Update sees that you are using the current version of the OS and believes there is no need to update, while the combo updater "forces" installation of all updated files.

  • I-cannot-print-with-HP-Laser-Jet-Professional-P-1102w/m-p/489258

    How can I initialize my Laser Jet Professiional P 1102w printer?

    Frielinghaus
    Welcome to the HP Community Forum.
    Frielinghaus wrote:
    How can I initialize my Laser Jet Professiional P 1102w printer?
    Perhaps I do not understand your inquiry?
    Is the printer exhibiting a Hardware issue?
    If yes, the following might be useful:
    The Printer Will Not Turn On or Respond When the Power Button or Power Switch is Pressed
    ============================================================================
    If the printer is OK and you just need to install printer software and "get things going":
    You can find the Full Feature Software for your printer here for several flavors of Windows, Mac OS.  There are apparently even drivers for Linux:  HP LaserJet Pro P1102w Printer
    On your printer Support Pages, you can also find links to your User Guides, How-to Pages, Troubleshooting, and other interesting bits.
    Click the Kudos Thumbs-Up to show you appreciate the help.
    Click Accept as Solution when the Answer provides a Fix or Workaround!
    I am pleased to provide assistance on behalf of HP. I do not work for HP. 
    Kind Regards,
    Dragon-Fur

  • Help, Upgraded to Yosemite and now my HP Laser jet 1320 printer will not work!

    Two days ago I upgraded to Yosemite on my Imac. Now my HP 1320 Laser jet will not print at all!!! I need a printer for my eBay business ASAP and this is not good. The printer is a driver version 19.8 Is it compatible with the new program? I am so frustrated.

    Hello k1watt,
    Thanks for using Apple Support Communities.
    From your post I see that you're unable to print to your HP LaserJet 1320 series after upgrading to Yosemite on your Mac.  I defintely understand how frustrating this is, especially since printing is vital to your business.  The printer driver version 19.8 is the most current version available.  To troubleshoot the issue however where you're unable to print, please follow the steps in the article below.
    USB printers and Bonjour-enabled network printers
    Follow these steps until the issue is addressed:
    Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel.Note:If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
    Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
    UseSoftware Update to find and install the latest available updates. If an update is installed, see if the issue persists.
    Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
    Deletethe affected printer, thenaddthe printer again.
    If the issue persists, try these additional steps:
    Resetthe printing system, then add the printer again.
    If the issue still persists,resetthe printing system again. Download and installyour printer's drivers. Then, add the printer again.
    Contact the printer vendor or visit their website for further assistance.
    Troubleshooting printer issues in OS X - Apple Support
    OS X: Printer and scanner software available for download - Apple Support
    Take care,
    Alex H.

  • After las update some menus doesn't work properly. Ther is non possibility to use mouse. Why?

    After las update (9.2.1) some menus doesn't work properly. Ther is non possibility to use mouse. Why?

    Operating System?

  • Wrap utility doesn't work on Trigger

    Hello Experts,
    I want to encrypt the code in trigger on database by using wrap tool. I type this one below:
    wrap iname=TRG_INSERT_BB_TEMP.trg oname=TRG_INSERT_BB_TEMP_wrap.trg
    It doesn't work on my side. Or is it true, that such wrapping doesn't either on trigger?
    Is there any other Oracle Utility?
    regards,
    Pakpahan

    The wrap utility does not obfuscate the source code for triggers, but you can create a trigger who calls a wrapped procedure.
    Enrique

  • WD Drive Utility (on WD Thunderbolt Studio) doesn't work after OSX update (10.8.5 or itunes 11.1 - not sure), any help?

    Hi There,
    I have just purchased WD Studio Thunderbolt and installed it on my Mac. The WD DRive Utility software worked fine until I have updated MAC OSX system (consolidated updates of 10.8.5, iTunes 11,1,0 and RAW didigtal cameras 4,09). After this Mac still can see the drive but the WD software cannot. Do you have any idea how to: 1) remove that update OR 2) install RAID using Disk Utility (wil this still work when WD launch update to WD Drive Utility?).
    Thanks in advance,
    Artur

    Hello,
    I too am having this issue with my Thunderbolt WD Velociraptor since 10.8.5.
    I have written to WD Support, I suggest you do the same my friend.
    This is the response so far....
    Thank you for contacting Western Digital Support. Your case is forwarded to our second level of support to check the issue in our laboratory. When I will receive respond form them I will contact you back as soon as possible.
    It may be up to APPLE to fix. I dont really mind who sorts it out as long as it is asap!
    Cheers,
    M

  • Satellite M40-307: Accessibility utility doesn't work with limited user account

    Hello everybody,
    I have got a Satellite M40-307 (PSM44E), and I have got a problem with the "accessibility" utility, that displays an icon in the Windows XP notification bar, to let the user know whether the "Fn" key is active or not.
    That this utility would not work for the administrator would not worry me a lot, as the administrator is supposed to know what he does. But the limited user does not have access to it, this more bothering.
    In an administrator session, this utility works pretty fine. But in a limited user session, if I try to launch it by [runas /user:admin "C:\Program Files\TOSHIBA\Windows Utilities\TACSPROP.exe"],
    I am answered that the file TCMSVR.DLL cannot be found. If I launch it normally, a message tells me that this utility requires I am connected as an administrator.
    So, what can I do to use this utility normally, i.e. in a limited user session*?

    Hello Markus,
    Did you read ?
    I executed TACSPROP with the admin rights, and it does not run.
    So, to follow you, I had a look, on TACSPROP.EXE and TACSPROP.DLL, the users had "read/execute" and "read" rights. I provided "full rights", and it solved nothing.
    Obviously another program must be launched before, that is by default launched only by the administrator, and I am searching what program it is.
    Thank you.

  • IMac iSight camera doesn't work in oSX

    The built in iSight camera in my iMac has stopped working in OSX. It certainly used to work in the past but I'm not sure exactly when it stopped.
    This is definitely an OSX software issue as the camera works when using Skype on Windows XP on Parallels on the same Mac.
    iChat, Skype and Photo Booth on OSX all just show a black screen for video. The green camera light is on.
    System Profiler shows USB / USB High-Speed Bus / Built-in iSight
    This issue seems to come up a lot and I have tried the following without success:
    - reset the SMC (power down computer and unplugging all connectors)
    - reset the PRAM
    - created a new account to see if the issue occurs in that account - it does
    Any suggestions?

    +(1) You have tried some good troubleshooting already. Your iSight can only operate with one application at a time, so, when you test OS X apps:+
    + • quit all other apps,+
    + • have nothing active in fast user swithching, and+
    + • have no Windows® items using iSight.+
    iSight does not work when only iChat, Photo Booth, Skype or iMovies is running. All just show a black screen.
    +(2) Restart the Mac and check iSight with no other apps or Login Items running. If the problems persist, try all relevant suggestions from:+
    +  http://support.apple.com/kb/HT2090+
    I have gone through this already several times - I came across these instructions googling for the problem of iSight not working .
    +In your testing, you should add QuickTimeX to the list of OS X apps you test with iSight.+
    With QuickTime I again get a black screen with the New Movie Recording command and the message "Recording failed because no data was received. Make sure the media input source is turned on an playing".
    +If your iSight problem still occurs in more than one app and more than one user account, the reset suggested there often restores proper function of inbuilt iSight.+
    +(3) The instructions for proper SMC reset of your iNtel iMac are found here:+
    +  http://support.apple.com/kb/HT3964+
    +Be certain to begin with the instructions in the section marked "Before Resetting the SMC". After that, the reset instructions specific to your iMac 2.4 GHz Intel Core 2 Duo are are follows:+
    I have done this 3 times. I went through these instructions before posting this message. Additionally I unplugged all connectors to the Mac.
    +(4) If your problem persists and you need to post back for other suggestions, please let us know which OS X apps you tested in more than one user account and whether any of them worked properly. Also confirm that those tests were done when no other apps or OSs that can use iSight were running.+
    iChat, Skype, Photo Booth, Quicktime and iMovie do not work.
    I only had one of these applications running at a time.
    I set up another user account and none of these applications worked.
    The iSight camera does work using Skype on Windows XP running on Parallels. Note: Parallels is not running when I tested the OSX applications.
    +(5) If you need to post back for other suggestions, please also verify that your inbuilt iSight is recognized as a USB device in your Mac's System Profiler utility.+
    Yes, the built-in iSight does appear in System Profiler under USB > USB High Speed Bus > Built-in iSight
    Built-in iSight:
    Product ID: 0x8502
    Vendor ID: 0x05ac (Apple Inc.)
    Version: 1.45
    Serial Number: 606F6A72C9AEA8D8 (03.01)
    Speed: Up to 480 Mb/sec
    Manufacturer: Apple Inc.
    Location ID: 0xfd400000
    Current Available (mA): 500
    Current Required (mA): 500
    +(6) If you need to post back for other suggestions, in addition to Skype, please also list any webcam-enabled third-party software you use, and tell us whether you have verified that it is the current version compatible with Mac OS X 10.6.4+
    I do not have any other 3rd party webcam applications other than Skype. Additionally, I only installed Skype after I discovered the iSight was not working in order to see if the same problem happens with Skype.
    I took a quick look at the Console. Interestingly the following message appears from all of the applications where iSight does not work. I also have a MacBook Pro where iSight does work and the same messages do not appear with the same applications.
    28/08/2010 14:34:59 iChat[632] __CFServiceControllerBeginPBSLoadForLocalizations timed out while talking to pbs
    28/08/2010 14:35:05 iChat[632] ------ startPreview: previewing: 2
    28/08/2010 14:35:18 iChat[632] [Warning] FZVideoConferenceController: _localVideoClientCount decremented below 0!
    28/08/2010 14:36:51 QuickTime Player[642] __CFServiceControllerBeginPBSLoadForLocalizations timed out while talking to pbs
    28/08/2010 14:38:49 Skype[649] __CFServiceControllerBeginPBSLoadForLocalizations timed out while talking to pbs
    28/08/2010 14:39:47 Photo Booth[655] __CFServiceControllerBeginPBSLoadForLocalizations timed out while talking to pbs

  • Wifi doesn't work with OSX 10.8

    wifi doesn't work any more with OSX 10.8

    Hi, this has worked for a few...
    Make a New Location, Using network locations in Mac OS X ...
    http://support.apple.com/kb/HT2712
    old... http://docs.info.apple.com/article.html?artnum=106653
    Make a New Location, Using network locations in Mac OS X ...
    http://support.apple.com/kb/HT2712
    10.7…
    System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.
    10.5.x/10.6.x/10.7.x instructions...
    System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.
    The interface that connects to the Internet should be dragged to the top of the list.
    Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.
    For 10.5/10.6, System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...
    208.67.222.222
    208.67.220.220
    Click OK.
    Also, turn off IPv6:
    System Preferences » Network » AirPort » TCP/IP tab » Configure IPv6
    Or whatever Interface you use.

Maybe you are looking for

  • How to add a second Hard Drive to a laptop equipped with 2 HDD bays.

    I have noticed a couple of posts on the forums that have asked how to install a second HDD into their laptop. Here is a link to a detailed video on how to install the 2nd HDD. This video will show how to install the hard drive, what parts that you wi

  • Bad Header error importing Audio from Audition to Premiere Pro

    Hey guys, I'm not sure if anyone is experiencing a problem like this below, but recently, I have been up in arms trying to export a 90-minute feature film's audio (Ch. 1=Dialogue - Ch. 2=M+E - 5.1 Surround Mix) in a .wav file format, and every time I

  • Digital Signature on Vendor TDS Certificate

    Hi, We have to implement digital signature on vendor TDS certificate. Is it applicable in SAP? Is there any SAP release regarding digital signature on vendor TDS certificate? Regadrs, Ranjeet

  • Process as Interface ?

    Hi All, Can somebody tell me how to implement Process as Interface. I have a process called 'A' and in that process I have a process creation activity. I have another Process (Interface) called 'B' and also mapped that process B to Process A's proces

  • Anyone have any luck Imaging a Lenovo T420 with ZEN 10?

    I have a ZEN 10 server setup and got the latest (March 2011) BootCD.iso, but still am unable to image one of the New Lenovo T420 Laptops. Has anyone had any luck, or have a bootcd.iso that will work with them? Thanks Bill