LCD crack T530

Hey guys!
I bought refurbished T530 last December and I hardly use it, because my old x201 still works but with only a minor problem with the network card. However, two weeks ago, after I finished working that day, I closed the laptop and went to bed. When I reopened the laptop the next day - nobody had even touched it inbetween -  there were lines going through the screen and became worse several days later. ( now verifid as cracks in the screen)
Several days ago I sent it  to the Lenovo service center in US and the support people there told me, that this was no case for warranty, because I had caused the damage. However, as I am sure, that the failure is not my fault, I am really not willing to pay 650 USD+tax  for a replacement screen (I have a 1 year warranty).
What I wanted to ask now is: Has anybody else had similar problems? Does anybody has an explanation, how this damage can occur? And especially: How can I convince the people from the service center to repair it under warranty? I argued with them, but they were not open for my arguments and stated that the LCD crack is not covered.
Just to clarify: I am 100% positive that nobody touched the laptop before the problam occurred.
PS, I am so disappointed with lenovo thinkpad. I had T61, x201 and now T530. I just felt that the quality and services are going downhill.

>  Does anybody has an explanation, how this damage can occur?
It's possible for the glass substrate from which LCD panels are made can crack as the result of thermal stress, being held in place inside the bezel too tightly or similar. Especially if the glass is heat-treated as part of the manufacturing process than this sort of thing can happen spontaneously. (I don't know if that's the case with LCD substrate glass.)
> How can I convince the people from the service center to repair it under warranty?
You could call back and ask to escalate the matter. The challenge is to convince them that there was some sort of manufacturing defect rather than physical abuse. Your situation is further complicated because it's a refurbished system that may carry a more restrictive warranty.
> I am really not willing to pay 650 USD+tax  for a replacement screen 
Another option would be to find a replacement panel or even complete LCD/bezel assembly on eBay and replace it yourself using the detailed instructions in the Hardware Maintenance Manual. I see many panels for T530 listed for about $50. This may be a more expedient option.
Cheers... Dorian Hausman
X1C2, TPT2, T430s, SL500, X61s, T60p, A21p, 770, 760ED... 5160, 5150... S360/30

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