Leap connecting to BlackBerry Link on Windows 7 Pro SP1 64-bit

Connecting with USB cable, you are prompted, initially to install drivers.  This initiates the installation of the Device Manager, BlackBerry Link and BlackBerry Blend. After installing/un-installing/re-installing the software several times, checking a raft of knowledgebase articles, I still cannot get Link to recognize an attached device over USB. If I look at the device manager, I have the BlackBerry (USB Serial Bus Controllers) and Black Berry Virtual Private Network (Network Adapters) and have attempted updating the drivers for these. During software uninstallations, I have also purged directories and registry entries. I am running ESET A/V and have disabled A/V and Firewall during software installs. I have tried connecting with the Leap in various states (Airplane Mode, with WiFi on, With WiFi/Mobile Network on). In every case, the device asks to Install Drivers, etc. and is not visible in the BlackBerry Device Manager.

try copying the installation files to a desktop folder and installing from the folder.
if that fails, download the installation files,
Downloads available:
Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat:  XI, X | 9,8 | 9 standard
Premiere Elements:  12 | 11, 10 | 9, 8, 7
Photoshop Elements:  12 | 11, 10 | 9,8,7
Lightroom:  5.6| 5 | 4 | 3
Captivate:  8 | 7 | 6 | 5
Contribute:  CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Similar Messages

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    Perhaps this is too late for those with the problems connecting Z30 via USB in BBLink.
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    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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