Lenovo b560 under warranty

lenovo b560 without service parts.what i mean?i did a service request for this two months new machine under warranty on 2 april 2012 and until today i don't have an answer when the mother board will be available.is it possible or is just a uselles machine?

Hi teo966,
I'm sorry to hear about your experience and would like to help escalate the matter to the appropriate team.
I've requested for some additional information via private messaging.
Let me know.
thanks!
lak_sg
WW Social Media
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter!

Similar Messages

Lenovo b560 repair under warranty

Hello,
I am currently experiencing problems with the repair service under warranty and would be really greatful if somebody from Lenovo could respond to this.
My laptop (B560) stopped powering with the power adapter attached to it out of nowhere so the next day I went to the local authorized warranty service center where I was told that the B-series laptops are not serviced in Lithuania (where I currently live) and that I should call the Ibm technical center to arrange the shipping of my laptop to Poland where they have an authorized warranty service center which can repair my B560 laptop. I was assured that the shipping cost will be covered by Lenovo, thus, I dispatched this item the next day to Anovo company in Wolomin, Poland. I must add that this laptop was not mechanically damaged in any way and was not used in any way that could contravene with the general exploitation purposes of any computer. And nor did Anovo reported otherwise. However, Anovo qualified it as the CID (Custumor Induced Damage) case and informed me that the total cost of repair would be 104,53€ and in case I refuse to repair my laptop at my own cost I have to pay for diagnosis and logistic - 43,18€. Not only was the qualification as the CID a surprise to me, but also that I have to pay for the item to be qualified as not eligible for warranty repair.
Firstly, this never happend to me with any electronic equipment before (and i used warranty services before with many different brands including IBM‘s warranty service). I was sure that the customer should not pay for a simple verdict that the product does not qualify for the repair under warranty. Moreover, how could they ask me to pay for logistics as well is beyond my understanding of warranty service. Is it my fault that there is no warranty service in the country I bought my laptop and how could I possibly know that they will refuse to repair the laptop under warranty before actually sending it to them? In this case Lenovo (if this is actually Lenovo‘s policy) leaves a customer with two options: the first one being to send it to another country for repair and risk to pay at least double the price one would pay in a local coputer service center (because of logistics price, i guess) or there is the second option to never apply for warranty service at all and pay for any damage (be it manufacturer‘s fault or not) by yourself and, thus, not risk to overpay. Am i being too optimistic to expect that this is not the actual Lenovo‘s policy and attitude towards their customers? At last, the technical support center that i called in Lithuania to register my laptop‘s dispatch to Poland did not warn me about the possibility that I could be charged to pay for the logistics or diagnostics of my computer in case for some reason they decide that it is not eligible for warranty repair.
Secondly, they indicated the problem as the "damaged DC-in socket (pushed-in) which is installed on lower case". I replied to them with an explanation that the laptop was never damaged by me or any other person and that I can not understand how something in the DC-in socket could be pushed-in in any other way than pushing the power adapter in it, which i believe is exactly what it's purpose is. Isn't it manufacturer's responsibility to assure that no part is "pushed-in" and as a consequence not working when the computer was used carefully and in accord with it's purpose? I hope that it is the manufacturer who should warrant that the weak parts of the product, which were broken when used in accord with it's purpose, are fixed or replaced. To these and other questions I got the response that „Based on Lenovo procedures, we are obligated to qualify such damage as CID. It means that we cannot provide repair under the warranty. It's not our role to arbitrate if some damages are caused by customer misused or not.“
Thus, could someone from Lenovo please look into this issue or tell me what else could I do in this case (or whom should i contact) before thinking of taking any legal actions against Lenovo.
The reference for my laptop is: Lenovo RMA LE110601W0036 , s/n WBxxxxxxxx , model B560
Thank You in advance and sorry for my bad english.
Regards,
Julius Zaldokas.
Moderator Note; s/n edited for member's own protection

hey silenas,
could you pm to me the following ::
Name:
Mobile:
Email:
MTM [machine type model]:
(IdeaPad Series - http://consumersupport.lenovo.com/UserFiles/NB%20label(1).jpg , look at the Type xxxx-xxx)
S/N:
Date of Purchase:
Case Number : (if any)
Description of issue :
WW Social Media
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
Follow @LenovoForums on Twitter!
Have you checked out the Community Knowledgebase yet?!
How to send a private message? --> Check out this article.

Lenovo B560

My Lenovo B560 is not booting and gets on and off the screen sometimes goes over the start up you can not do anything because it is this vicious cycle, and my warranty expired in May/2012, can anyone help me Thanks.

It did not work. Following issues: teclo power button then it turns on and off and not the inica I login in safe mode as well?

T60 Keyboard not covered under warranty?

Here is a bit of an annoying Lenovo update. Keyboards are no longer covered under warranty. I have a 3-year warranty, but can’t claim my key-board… What is that about? The letter K shifted and came off – one of the lease used keys. Apparently they just changed this last week, but be a common problem as they had none in stock and it just gets better the good news is that it cost between $150 – 180… the guy could not nail down a price for me… Apple is looking better all the time!

I have already contacted the local Service Center and they are adamant on saying that I need to pay for the replacement of the front glass.
My question;
1. I have repeatedly told that my handset has an INTERNAL crack, which has appeared without any fall or impact. I believe that it is a design fault for which I SHOULD NOT be penalized.
To support my words, I find that similar issues have been reported for the same model across the globe;
http://conversation.which.co.uk/technology/sony-xperia-z-cracking-phone-screen-replacement-repair-wa...
Mine is not the only case wherein such cracks have developed. In UK, Sony has already confirmed this issue and agreed to replace the faulty units free of cost. Please read the link below and watch the video as well.
http://www.xperiablog.net/2014/05/30/bbcs-watchdog-investigates-xperia-z1-cracking-screen-issue-sony...
If in UK, this issue has been owned up by Sony company, should the same not be done in India, as ultimately it is Sony and region should not be a bar for taking such decisions especially in case of design flaws.

T60 power jack under warranty?

My power jack on my t60 is acting up. The laptop beeps as though someone pulled the jack on and off as i type. It has never been dropped and has a 3 year warranty would this be covered? Thanks for any input.
Solved!
Go to Solution.

yes it is covered under warranty.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

Is reinstalling recovery partition under warranty

I accidentally deleted the recovery partition while partitioning. I took the system to authorised service centre for reinstalling the system to factory condition. The service centre told that it is not covered under warranty and will be chargeable (INR 1600).
Is that a right information? Is it not covered under warranty? My system lenovo ideapad u410 is 2weeks old.

Hi
If you had windows 8 pre-installed, the product key will be embedded in the bios and you dont need to type it when you have to reinstall windows 8(same Version)
About the preloaded softwares, they are in the d drive. There is no software cd nowadays and moreover, u410(as far as i know) does not even have a optical drive.
Regards
Ishaan Ideapad Y560(i3 330m), Hp Elitebook 8460p!(i5-2520M) Hp Pavilion n208tx(i5-4200u)
If you think a post helped you, then you can give Kudos to the post by pressing the Star on the left of the post. If you think a post solved your problem, then mark it as a solution so that others having the same problem can refer to it.

X220 Bios Update Fail - Under Warranty but No Support

Hi,
I updated the BIOS on my x220 to version 1.17 and now the laptop wont boot. Just continuously reboots even few seconds, it doesn't even get to the Thinkpad logo.
I downloaded the BIOS update utility directly from the lenovo website, did a restart logged in as administrator and ran the update. When it was finished I restarted the laptop and then it wouldn't boot.
Lenovo support say that this is not covered under warranty. Is this correct?
Thanks
Fitzer

Fitzer,
Sorry to hear about your trouble... let's see if we can clear this...
First, try removing battery and AC adapter and then press and hold the power button several times for several seconds each time. Re-attach battery and AC and then try to restart the system. This may clear the condition.
If not, please try to re-contact support. If you need additional help, please reply to my private message with the information I requested. (see private message from me - little envelope in the top right corner of the forum)
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

X201s LCD issue not taken under warranty

I had posted earlier on this issue here
I purchased my x201s last year and after maybe a week or two (or maybe since new) I noticed a white spot on the left side corner of the screen (see photo). Because I use my laptop for work everyday I could not send it back (I wish I had choosen the onsite warranty).
Having some free time these days I sent it back to lenovo. There response was that it is going to cost me $700 and did not give any explanation as to why it was not cover under the warranty.
The person reluctantly escalated my issue to another service without giving me any explanation at all and the answer came back $700 dollars to fix the screen.
I am outraged at the way I have been treated on this issue. I have not been given any information, I have been without laptop for two weeks now and I don't seem to be able to talk to anyone else than my initial contact who is to say the least uncooperative.
There is no reason to be treated like this for a $500 dollars piece of equipment. But when you paid $2000 dollars this is as if Lenovo was saying we don't provide customer service anymore go to our competitors
My last ressource is this forum. If there is a way for me to get in contact with a manager who could look at my case I would greatly appreciate it.
Solved!
Go to Solution.

Thanks lead_org but I remember seeing two of your posts last year saying the opposite
lead_org wrote:
10-19-2010 07:42 AM
the light spot means there is a pressure spot behind the LCD. This should be replaceable under warranty.
And particularily this one with option d exactly describing what happened to me:
lead_org wrote:
11-25-2010 06:16 AM
1) can you post an image of the problem?
2) Cracked LCD can be due to:
a) dropping the laptop on a hard surface.
b) the LCD have uneven pressure spot behind the LCD, which when loaded by an external force (i.e. putting a large load on the top case), causes a concentrated stress resulting in LCD cracking.
c) closing the LCD too hard, i.e. slamming it shut
d) a manufacturing defect or there is construction defect, if the latter usually light spots on the LCD would appear first.
cases a,b and c are the most common causes of LCD cracking.
Unless you have some sort of proof that the case d was the cause of the LCD cracking, then there is very little likelihood that Lenovo would repair the LCD damage under warranty.
All of this to say that this is what I experienced. An lcd white spot appearing a few weeks after having received the laptop (may there since the beggining..) and I then later noticed tiny cracks.
I feel this is my right as any consummer to express my concerns and receive the service associated with my product. My mistake is not to have returned the laptop right away

How to get a macbook pro replacement under warranty?

I bought my Macbook pro 6 months ago, and it's still under warranty right now. I used some laptops of SONY VAIO & Microsoft before, and I did not experience any problems with them in the first 2 years. This year, I decided to give Macbook pro a try because I have heard many compliments about this laptop from my friends and advertisements. When I opened the box and used it in the 1st time, I noticed that the button CAPS LOCK wasn't good, and I had to press it 2-3 times to make it work. It has happened for 6 months, until now. I felt a little bit disappointed, but I still use it because I am an easy customer. But recently, whenever I turn on the SLEEP MODE for my laptop and work with my laptop later on, my laptop often experiences the PAUSE or freezing. I don't know how to describe it, but there is a round circle with rainbow colors appear on the screen and pause everything/programs is running. My laptop has never been felt out or scratch. It's just 6 months since the day I purchased the laptop. I should not experience this trouble with my laptop because I think the Macpro is better than the SONY VAIO or other laptops. I feel like I was sold a refurbished Mac, and I am really disappointed. My friend told me to bring my Mac to be fixed in Apple store, but I don't want to continue using a fixed, refurbished Mac. Can I get a replacement? If I bought it in Bestbuy, could I got replacement in Apple Store or Bestbuy store?

Can I get a replacement?
No - see below
whenever I turn on the SLEEP MODE for my laptop and work with my laptop later on, my laptop often experiences the PAUSE or freezing.
Intel-based Macs: Resetting the System Management Controller (SMC)
but there is a round circle with rainbow colors appear on the screen and pause everything/programs is running.
Troubleshoot the spinning beach ball
When I opened the box and used it in the 1st time, I noticed that the button CAPS LOCK wasn't good, and I had to press it 2-3 times to make it work. It has happened for 6 months
You are still under warranty. Call Apple Care. Make sure you get a case number as all repairs have an additional 90 days of warranty.
#1 - You have 14 days from the date of purchase to return your computer with no questions asked.
#2 - You have 90 days of FREE phone tech support.
#3 - You have the standard one year Apple warranty.
#4 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years. You can obtain AppleCare anytime up to the first year of the purchase of your computer.
Take FULL advantage of your warranty. Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired.

Return under Warranty (Tracking Line only) Should we use MIGO - Goods Issue

Return under Warranty (Tracking Line only) Should we use MIGO - Goods Issue when sending out Materials for repair or exchange under Warranty (Free)?

Please post it in SD/MM forum.

Can I return my Ipod touch 4th generation and get an Ipad, if my Ipod is still under warranty?

Can I return my Ipod touch 4th generation and get an Ipad 2, if my ipod is still under warranty?

The warranty doesn't cover that. Sell it and put the money towards a new device.
(79450)

My ipod nano 6th gen fell out of my pockey and the screen cracked badly, is there any coverage for this under warranty? I just bought it a month ago. If not what are the options for getting it fixed

My ipod nano 6th gen fell out of my pocket and the screen cracked badly, is there any coverage for this under warranty? I just bought it a month ago. If not what are the options for getting it fixed? It is pretty frustrating, it fell from about 3 feet out of my pocket and now looks like it was beaten by a hammer.

Debbie:
deborahfromwindsor wrote:
he advises restarting by inserting the OSX disc and pressing down the C button to reboot from there then selecting disk utility, hard disk and repair.... Does he mean me to hold down the C key on the alpha keyboard or the ctrl key?
Should I just ask for my money back??? If it is a simple repair do I just literally push the disc in, push the power button and hold down the C button?
That's where I would begin, too, with
Repair Disk
Insert Installer disk and Restart, holding down the "C" key until grey Apple appears.
Go to Installer menu (Panther and earlier) or Utilities menu (Tiger) and launch Disk Utility.
Select your HDD (manufacturer ID) in the left panel.
Select First Aid in the Main panel.
(Check S.M.A.R.TStatus of HDD at the bottom of right panel, and report if it saysanything but Verified)
Click Repair Disk on the bottom right.
If DU reports disk does not need repairs quit DU and restart.
If DU reports errors Repair again and again until DU reports disk is repaired.
If DU reports errors it cannot repair you will need touse autility like TechTool Pro,Drive Geniusor DiskWarrior
First we need to determine if the issue you are experiencing with the computer is software or hardware based. Once we have gotten things sorted out there should be time enough to make you decision about keeping or returning it.
cornelius

Problem with the speakers on iPhone 4s; is it covered under warranty

The speaker on my iPhone stopped working. How to fix or is it covered under warranty?

If the phone wasn't abused or water damaged, all parts are covered by the warranty. It's up to Apple to determine whether the phone was subjected to physical abuse - no one here can tell you.
Before taking it to Apple, try the basic troubleshooting steps described in the User Guide, Appendix B: Restart, Reset, Restore using a backup, Restore as new, without using a backup.

How do I get an invoice re-sent from a Genius Bar for a handset replaced under warranty?

I took my iPhone 5 into a Genius Bar for a speaker issue. I was immediately emailed an invoice for the repair under warranty and told to come back in an hour. After an hour, they decided to replace the handset completely under warranty, but I don't have an email invoice relating to this replacement. The new handset needs to now be repaired under my carrier insurance, but they need to see an invoice from apple with the new handset's IMEI written on it.
Since I live a few hours away from a Genius Bar I really don't want to go in person just to ask for an invoice to be sent. Is there another way?
I have looked on my account at the online apple store and it's not there.
Can anyone point me in the right direction? It was just over 6 months ago in the Carindale store in QLD.
Thanks!
Jo

You will need to call or visit the Apple Store and ask if they can resend the invoice. They're the only ones who can help you.
Regards.

Where can I get service in Israel for my iphone4 (purchased at UK) under warranty ?

My iPhone4 16G, has been purchased at UK, at Applestore, Brent Cross; Address: Upper West Mall London, NW4 3FP 020 8359 1050
My iPhone is still under warranty till 15-Jan-2012.
About 4 weeksago I’ve noticed that I have problems with my microphone.
While using speaker mode, I can hear the person I’m talking with on my speaker, yet the person is NOT hearing me.
Also, while recording video on my iPhone4 camera, it records ONLY video WITHOUT voice.
Note that the application Voice Memo works fine while I'm recording voice (only) and it works fine on Skype application too.
Non of the above problems had been noticed during the first 6 months after purchase.
From discussions on various sites I learn that many iPhone 4 users experience the same phenomena (microphone/speaker/video).
I had the same phenomena while using iOS 4.3.x and also now with iOS 5.0,
and as far as I understood it’s probably hardware problem that can only be fixed at Apple service center.
I leave in Israel and tried to approach Apple authorized distributors/carriers in Israel (iDigital and Orange Partner) for support.
Both iDigital and Orange (my carrier) responded that they can NOT help me, since my iPhone has NOT been purchased from their stores.
Using Apple on-line support, https://selfsolve.apple.com/GetWarranty.do?sn=88021DD5A4S&cn=USA
I got to dead-end reaching to a page "sorry, this page in no longer exists" at Orange Partner (my carrier) site.
http://www.orange.co.il/NotFound/?aspxerrorpath=/24241.html
Please your advice where/how should I get service for my iPhone (under warranty), to solve its problem ?
Sincerely yours,

The warranty is NOT international. The exception is the E.U. which is considered one country for warranty purposes. You will need to physically take the phone to an EU country to get warranty service. You can NOT ship it to them. They will not accept an international shipment for warranty service and they will not ship a replacement internationally.

Lenovo b560 under warranty

Similar Messages

Maybe you are looking for