Lenovo-Service für ThinkPad T450s

Schade. Momentan warte ich auch noch auf ein Mainboard für ein T450s (gemeldet am 11.06.) und habe mich eben nochmals erkundigt, wann es endlich geliefert werden soll: sehr wahrscheinlich nächste Woche.Es ist schon eigenartig (um es extrem milde auszudrücken), dass es bei einem neuen Modell anscheinend kein Ersatzteil gibt, die Notebooks aber x-tausend Mal in den Werken für den Verkauf produziert werden.

Hallo, ich habe ein kleines Problem mit dem Service von Lenovo.Ein Kollege nutzt seit April diesen Jahres ein Thinkpad 450s. Vor 14 Tagen bootete das Teil nicht mehr und gab nur noch 2 Piepser von sich.Da das Gerät noch Garantie hat und wir Vor-Ort-Service gekauft haben, habe ich am gleichen Tag ein Ticket beim Lenovo-Service (Tel. 0800-500 46 18) aufgemacht.Nun höre ich seit 14 Tagen, dass ein Motherboard für das T450s nicht lieferbar sei. Ich finde, dass das kein Zustand ist.Auf eine Email an "[email protected]" habe ich bisher keine Antwort bekommen.Kennt jemand einen Kontakt/Stelle, an den ich mich noch wenden kann? Vielen Dank. Gruß, Wolfgang

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ThinkPad T450s Review

Introduction
The ThinkPad T450s is one of the best new ultrabooks. While it's not as thin as some, it's still quite compact, and much easier to service than thinner machines, and the Full HD IPS screen is a standout feature.
This review is based on a production ThinkPad T450s, Machine Type 20BX, Product ID 20BXCTO1WW.
Intel Core i7-5600U Processor
Windows 8.1 Pro 64
14.0" FHD (1920 x 1080)
720p HD Camera
Intel HD Graphics 5500
4 GB DDR3L - SDRAM 1600MHz Base
Fingerprint Reader
500GB Hard Disk Drive, 7200rpm, 2.5"
ThinkPad Battery 3 cell Li-Polymer (23.2Whr) Front
ThinkPad Battery 3 cell Li-Polymer (23.2Whr) Rear
Country Pack 45W AC adapter United States (2pin)
Intel 7265 AC/B/G/N Dual Band Wireless + Bluetooth Version 4.0
After receipt:
4 GB Samsung SO-DIMM was installed
Hard disk was replaced with 1 TB Samsung 850 EVO SSD.
Construction
Quality of T450s construction is not up to old ThinkPad standards, with some obvious cheapening, but is still pretty good. Annoyances include the difficulty of prying off the bottom cover (after removing 8 screws) to get to the inside, and fingerprint-revealing textured plastic instead of the old rubberized finish. But it's quite solid, no flexing, and quite compact.
Connectivity
Port layout is reasonably good on both sides with nothing on the back. All USB ports are 3.0 with excellent performance. But Mini DisplayPort means you may have to buy and carry an easy-to-lose dongle. Wi-Fi performance (Intel 802.11ac 2x2) seems better than earlier generation 802.11n Intel cards, even those with 3x3. Bluetooth connections are fast. Speakers are decent but nothing to write home about. Webcam quality is improved over earlier generations, but still struggles in low light. Fingerprint reader is a big improvement. (Thank you, Apple.)
Performance
The good news is that the i7 T450s finally proves to be a bit faster than the Sandy Bridge i7 (T420s) on processor intensive tasks like video encoding, despite an ultra low voltage processor running a little slower. The machine is cool and silent most of the time, with only a soft blowing of air under heavy load.
Memory
4 GB of memory is soldered to the main board and there's only one SO-DIMM slot. While you can add an 8 GB SO-DIMM for 12 GB total, that would mean half the memory would work in single channel mode, which can have a pretty big impact on performance (as much as 20-30%) especially since the integrated graphics adapter uses part of main memory (reducing available memory). So if you care about performance you'll have to stick with 8 GB, which can be marginal for things like Ultra HD video editing. (The performance impact, of course, also applies to machines with only the base 4 GB memory. The promised NVIDIA 940M graphics option is not yet available.)
Screen
The 1920x1080 IPS screen may take some getting used to, but really is a good deal better than TN screens, and is pretty close to proper calibration out of the box. (Be sure to burn in the screen for at least 24 hours before making any judgements.)
Keyboard
The island keyboard is pretty good for what it is, but the layout still suffers as compared to the classic ThinkPad keyboard. Layout of Home End Insert Delete and PrtSc are poor, and other keys like Pause/Break are missing entirely, now only available as Fn key combinations (like Fn+B for Break) that are not marked on the keys. Also annoying is the lack of hardware status lights (hard disk, Wi-Fi, Bluetooth, charging). You can rely on the Windows Task Bar for wireless and charging, but you'll need to install something like DiskLED (which works well) for disk activity. Keyboard backlight is usable (despite some annoying light bleed from the top row), but not as good as the classic ThinkLight.
Power
With just the standard 2nd battery, not the extended battery with big bulge on the bottom, the T450s can still be used on and off through an entire day without running out of battery power. The supplied power adapter is pretty small, but only 45W, so can't fast charge when the system is under load. If you care about fast charging you should get the optional Slim 65W Adapter.
Summary
A mostly welcome return to ThinkPad form, with a very good IPS screen, and finally enough ultra low voltage processor power to measure up to Sandy Bridge.
Hope that helps,
John
ThinkPad T450s [ i7-5600U | 8GB | 1TB SSD | Full HD IPS | 802.11ac | BT | Webcam | FR | Win8.1Pro64 ]
Solved!
Go to Solution.

Bitkeeper wrote:
JNavas wrote:
that module is quite expensive, and performance will be even more impaired due to 60% of memory opoerating in single channel mode.
yes on the price.
[1] On the performance I'd love to see a test. Many people will put 8GB modules into the system and have the same issue with single channel mode. [2] But on the other hand "not having enough memory" can slow down a system a lot more, because it would swap a lot of the RAM to the drive. Having 20GB of RAM (4GB soldered plus 16GB as module) might result in a lot better performance than having just 4+4=8GB total.
1. See RAM Performance Benchmark: Single-Channel vs. Dual-Channel - Does It Matter?
2. You can avoid paging (not swapping) overhead by limiting Virtual Memory, either by turning it off entirely, or by setting a small range of 512-1024. (I use the latter approach.)
Hope that helps,
John
ThinkPad T450s [ i7-5600U | 8GB | 1TB SSD | Full HD IPS | 802.11ac | BT | Webcam | FR | Win8.1Pro64 ]

Lenovo service is not able to repair a X240 for 6 weeks now

For meanwhile 6 (!) weeks lenovo is not able to repair my X240. I never thought, that it would be so difficult to repair one of lenovos highend laptops with 3 years service and extended warrenty
I have to mention, that this ist my 2nd X240. The first one was replaced by lenovo, because it was so bad build, that the local lenovo service denied to open the laptop.
The new one (4 months old) had until now two new displays, three mainboards and a new SDD.
About the 10th of december i opened a service request at IBM ESC, because the laptop didn't boot and the new display (the one before died) showed such an extreme ghosting, that one could read on the lock-screen, what was on the screen, before i locked the screen. Second problem: the laptop didn't wake up from standby.
Got a ticket number, but the service needed weeks to get the needed parts.
In janaury 2015 the service showed up. Meanwhile the laptop booted again. They replaced the display and mainboard. The technician repaced the mainboard to be "sure" that this will not happen again. Result: the laptop didn't boot. His opinion: either the SDD or Mainboard or SSD cable is the reason. He did not use my "old" mainboard, instead he left and said they will contact me again. After he left i saw that he did not assemble the body of the laptop correct wtih the result, that above the rear battery the body was open and bent. And it happend.. nothing! They closed the ticket!!!
A week later the mailroom called and told me that ibm send a parcel. A new SSD! But.. no technician! So i called lenovo again. They told me to open the Laptop and replace the SSD. I refused that. The new X240 is not so easy to open. I told them too, that the SSD cable could be also the reason for the problem.
After DAYS (!) they send me a technician with a new mainboard and he repalced the SSD (which i had to send back to lenovo!). Again no success and he had no SSD cable.
I showed him the body of the laptop and he told me that this is not covered by the warenty. Pardon??? This was not my fault!
Lenovo didn't show up again until i called them. And again a new technician with a new mainboard and without an SSD cable showed up! And what happened? Right! Nothing! The new mainboard did not fix the problem! Surprise.
I called again the support. Told them, that i could not be so difficult to get an SSD cable and a technician.But.. they suggested to send the laptop back to lenovo to repair it. I told him that for 6 weeks the laptop is not working now and that i need that laptop fixed! I don't want to send it in and wait again weeks for the return. The extended warrenty says, that they will repair my laptop on my desk! He told me that he will solve my problem... And what did i get? Yeees, a sticker for a parcel and instructions how to contact UPS.
Sorry lenovo, that is the worst performance ever. 6 Weeks and lenovo is not able to replace a SSD cable and to get the laptop in the shape (closed body) that it was before 3 technicians ruined it.
So lenovo, sry, no carbon 2015 for me. I have to look for an other brand after a bunch of Thinkpads.

Thanks again - Alas, I've been there. Deleted Search a dozen times, at least, and tried installing it, initially using a PowerShell script (tried several scripts actually, from full-blown total Search Applications with extensive topologies to the most basic
of basics 'please just start without showing me errors'), PowerShell line-by-line to see where things went South, next tried installing through Central Admin (hoping that it was my own stupidity in overlooking things and hoping The System would get it right
for me), and eventually even tried using the config wizzard as a total and utter last resort - Nothing worked.
At first, I found out that removing a Service App needs a *little* bit more work than simply removing it through Central Admin, but by now I can truthfully state that if there's one thing I've become supergood at, it's removing Search Service Applications.Totally.
I will check out the article, though - I realized early on in my SharePoint experience that regardless of what you think you know, there's so much more to find out. I know, that's almost philosophical. That is, my friends, indeed the point I've reached...

Lenovo Service-"Leistung"

Hallo.Wie man von Lenovo im Falle einer Reparatur/Reklamation im Stich gelassen wird ist hier schon sehr häufig beschrieben worden. Dazu möchte ich einen weiteren "Leidensweg" hinzufügen: 11.12.2013 (Händler)Lenovo ThinkPad Yoga 2 gekauft (I7, 256 SSD, Touchpad). Nach kurzer Zeit bekam ich immer häufiger Bluescreens zu sehen.8.01.2014 - 23.01.2014 (Händler)Austausch Mainboard da Arbeitsspeicher defekt.25.01.2014 (Händler)Defekte Tastaturbeleuchtung repariert.29.12.2014 (Lenovo)Vor-Ort-Garantie auf drei Jahre verlängert, da seit mehreren Wochen Probleme mit dem Akku.5.01.2015 (Lenovo 01V83WM)Akku defekt - Akku Vor-Ort getausch - hat ca. 2-3 Wochen gehalten.Ein netter Satz aus der Auftragsbestätigung: "Leider befindet sich die gewuenschte Ersatzteile nicht auf Lager. Wir bitten um ein bisschen Geduld.Liefertermin ist derzeit nicht bekannt."25.02.2015 (Lenovo 01V1H8P)Akku defekt - Mainboard Vor-Ort getauscht - hat ca. 2-3 Wochen gehalten.Neben dem Akkuproblem kommen noch massive Probleme mit dem Ghosting-Effekt (Einbrennen) hinzu. Der Tatsache geschuldet, dass bereits Händler und Lenovo repariert haben und das der Lenovo-Service keinen guten Ruf genießt habe ich einen Anwalt gebeten, das Gerät zu wandeln. Dazu habe ich mittlerweile auch ein Angebot von Lenovo erhalten. Aufgrund der Erfahrungen mit dem Yoga 2 wollte ich mich für ein anderes Gerät entscheiden. Den Differenzbetrag zwischen den beiden Geräten (Austausch- und Wunschgerät) hätte ich auf Basis der Lenovo-Shoppreise natürlich bezahlt. Dies wurde von Lenovo mit den Worten abgelehnt, man könnte das "Altgerät" auch in der Werkstatt reparieren. Empfehlenswert geht anders!!!

I ran into another, but different problem when I installed it on July 8, 2015. It wanted to install Adobe AIR to run (can't we keep things simple Lenovo?) and it did so. But then nothing after that. No error. No progress. It installed AIR then acted as if done.
Luckily, running it again worked so I could install the diagnostic Lenovo Service Center (LSC). When re-running LSC, it said my AIR was in need of update. C'mon Lenovo.
Long story short it all worked in the end, if lacking in the beta-tested area.
Sadly, the diagnostic program LSC is useless. It detect my Network port, but not the problem with it.
LSC also gives out "Warnings" but never gives a *%@!%# specific message. My ATI/AMD grapphics chip had a "stress test" (what is that even?) and it said "Warning". Wow, that was informative.
Back to the drawing board Lenovo.

Lenovo service complaint

Hi,
I'm not entirely sure if this is the correct place to be posting about this but can I get help regarding a warranty claim.
I've sent in my laptop to the service centre about a month ago, precisely on the 16 of August due to some problems with the laptop. At that point where I handed over my laptop I was told that they would inform me regarding the diagnosis of the problem as well as an estimation of the period which the laptop would take to be fixed.
But as a matter of fact I was never contacted after two weeks which then I tried to contact the service centre where my call only went through after about 30 to 40 times? Even then they didn't inform me regarding the problem while only mentioning parts to fix the laptop has been ordered and waiting to be fixed by the technicians.
Today I've already tried to call the service centre multiple times with no one answering but during one of the calls my call was accepted and immediately cut. Can I know whether do you guys have a standards regarding your service centre operations for them to be doing something like this or is it that you guys just don't give a **bleep** once a sale been made? Pardon my language because I thought with the amount of support and recommendation that I've seen Lenovo has been receiving, I expected better service or at least a professional level service from a Lenovo service centre branch.
What I would like to know now is where I can direct my complaint and/or possibly get this matter resolved?

raxan,
Sorry to hear about your repair delays - thanks for sharing them.
We can certainly try to arrange some asistance for you. Would you send me a private message with your contact information - name, phone, the system tyep and serial number and any of the service case numbers you may have?
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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Lenovo Service Trigger in DOS Window on startup

After Windows (7, 32) desktop displays, a DOS window displays for a few seconds. It contains the following;
Lenovo Service Trigger v0.1
Event registered successfully.
Start Event successfully raised.
Unregister rrservice provider successfully!
It always goes away and does not seem to affect anything, but...it makes me nervous to see something like this when there is no obvious explanation (can't see it in Event Viewer). Anyone know what it is?

http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/Weird-error-message-on-bootup-T400-Win7-64/...
Here's a thread on this. Check the post above the one marked solution.
Dave
T430u, x301, x200T, x61T, x61, x32, x41T, x40, U160, ThinkPad Tablet 1838-22R, Z500 touch, Yoga Tab 2 Windows 8.1, Yoga Tablet 3 Pro
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Lenovo service trigger message on startup

When I start up I get a window open up saying:
Lenovo service trigger v0.1.
Event registered successfully
Start event successfully raised
Unregister rrservice provider successfully!
I'm using Windows 7 Professional.
Can anyone help me get rid of it? I did do a search and found references to this, but I was not able to follow the suggested solutions; I'm relatively competent in relation to digging about the OS, but the suggested solution was not detailed enough for me to follow.
Thanks for any assistance.

http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/Weird-error-message-on-bootup-T400-Win7-64/...
Here's a thread on this. Check the post above the one marked solution.
Dave
T430u, x301, x200T, x61T, x61, x32, x41T, x40, U160, ThinkPad Tablet 1838-22R, Z500 touch, Yoga Tab 2 Windows 8.1, Yoga Tablet 3 Pro
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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
If someone helped you today, pay it forward. Help Someone Else!
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Just to share GREAT Experience with Lenovo Service with T61p one long two short beeps

Two weeks ago my laptop just suddenly died for no reason. It was in sleep mode and never woke up. I have researched some forums and found that the best thing to do is try to call the number of Lenovo service. I cannot remember it right now, but please check another thread t61p and one long two short beeps. The laptop was out of warranty and according to lenovo site it was 31. July was the last day for replacement claims, however nobody asked a question regarding warranty or replacement. Lenovo sent the box promptly and whole turnaround was in 3 days.
I was really surprised with efficiency and service.
So, if you are in the same situation please give it a try.
Good Luck!

I have used support service a few times and they have always been professional and helpful the support center in Ga. I called last night for my wireless card its on the way to me now I've never had any problems
Thinkpad R61 7733-1GU
Thinkpad X61T 7762-54U
Thinkpad X60T 6363-4GU
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Regards,
GMAC

Lenovo Services/Program takes a long time to start after bootup

It seems like Lenovo services take a long time to start after boot up is completely done.
My Bootup time is less than a minute (0:51s), but my lenovo services (Power Manager Gauage, Lenovo Services in the Sidebar, have th ThinkVanatage Button work, and most annoying of all is having access to my network card to change networks) takes about 2 minutes.
Is there a reason why this is taking so long?
I've uninstalled and installed the lastest Lenovo Interface Driver, and a lot of ThinkVantage/Lenovo software and drivers.
Any ideas?

No response?
Anyone else on T400 notice this?

Lenovo Service Centre - Won't Update

I recently purchased a Lenovo H50-50 i3 desktop. When Lenovo Service Centre (LSC) starts up it tells me there is an update available. When I confirm I want the update I get the Windows prompt that it wants to run a file, do I want to let it. I say yes and it does nothing other than close LSC. I navigated to the folder where the .exe file was saved and tried to run it and it says it can't run the App on my PC - check with the softward publisher. Is there a fix or do I even worry about LSC.

After talking with a service person about another issue, they advised me to uninstall the old version and download directly from their support site. When I did this I got a message about Adobe Air being required. I hadn't done the Adobe Air update yet so presume this may have been what was preventing me from updating via the old version. I now have the latest version.

Meine Erfahrung mit dem Lenovo-Service

Hallo,
ich möchte hier einmal meine Erfahrung mit dem Lenovo Service schildern:
Als ich mich mich Anfang 2011 dazu entschieden habe, mir ein Laptop zuzulegen, bin ich ganz schnell über ein bekanntes Internetportal auf das Ideapad Y560 der Firma Lenovo gestoßen. Die Systemkomponenten, die Optik als auch das Softwarepacket haben mir sehr zugesagt, ebenso die Recherche im Internet über Erfahrungsberichte des Gerätes. Allerdings hatte ich hier schon einige Kundenrezessionen über etwaige Probleme mit dem Kundenservice von Lenovo sichten können, sollten mir aber vorerst noch egal sein, da mich das wohl niemals treffen würde.
Also habe ich das Gerät bestellt, ich war auch durchaus begeistert, keine Frage! Als dann nach täglichem Gebrauch (privat als auch geschäftlich) das Gerät nach ca. einem Jahr erste Verschleißerscheinungen am Scharnier des Monitors vorwies, wurde ich stutzig. Nach einem Jarhr? .. das kann doch nicht sein, aber ok. Nach weiteren Monaten des Gerbauches hatte sich dann die umschaltbare Grafikkarte (AMD Mobile ...) verabschiedet. Wurde einfach nichtmehr im Gerätemanager angezeigt, von heute auf morgen etwa. Dies war dann für mich der Grund, innerhalb der Garantiezeit, mein Gerät zurückzusenden.
Ich habe über das Internet die Kundenhotline herausgesucht, angerufen und auch sofort nach Einsendung der Rechnung des Internetshops (wo ich mein Gerät erstanden habe) einen Rücksendebeleg für die Post zugesand bekommen. Der freundliche Mitarbeiter am Telefon sagte mir, dass ich das Gerät im normalfall innerhalb von 10 Werktagen zurück in meinen Händen halten werde. Super, schnelle Reparaturzeit, kostenlose Rücksendung, das fängt ja super an (dachte ich mir). Als ich also das Gerät zurückgesendet habe (15.01.2013), konnte ich 2 Tage später einen Vermerk in meinem E-Mail-Postfach verzeichnen, welcher mich auf den Eingang in der Werkstatt hinwies und mir zusagte, dass ich über E-Mail und/oder Telefon eine Rückmeldung über den Reparaturstand bekommen werde.
Ok, also 10 Werktage warten war angesagt, kein Problem, dachte ich mir, dafür bekomme ich ja schließlich ein repariertes Gerät zurück.
2 Wochen strichen ins Land, keine Rückmeldung über den Reparaturstand.
3 Wochen " " "
4 Wochen " " "
Dann habe ich mich entschlossen einmal bei der Hotline anzurufen um nachzufragen wie denn der Stand der Dinge seih. Mir wurde dann mitgeteilt, dass das Gerät noch immer in Der Werkstatt läge, da es wohl ein technisch anspruchsvollerer Schaden wäre, der behandelt werden musste. Ich würde aber sofort Bescheid bekommen, wenn es etwas Neues gäbe - OK, ich warte also noch etwas.
1 Woche strich ins Land, keine Rückmeldung über den Reparaturstand.
2 Wochen " " "
3 Wochen " " "
Ich war schon langsam sauer, wiegesagt, ich benutze das Gerät auch geschäftlich. Privat wäre es mir sicher nicht egal, dass es so lange dauert, allerdings wäre es auch nicht so wichtig.
Jedenfalls habe ich dann nocheinmal angerufen, was teilt mir der nette Mitarbeiter am Telefon mit? Genau, es wird noch auf Teile für die Vollendung der Reparatur gewartet. Mir wurde eine KW genannt, in der die Teile ankommen sollen. Mir blieb also wieder nichts anderes übrig, als dem Glauben festzuhalten, dass ich ein Tip Top repariertes Laptop für umsonst zurückbekomme.
1 Woche strich..... ihr wisst was ich meine.
2, und 3 Woche ebenfalls. Jetzt habe ich also nocheinmal angerufen, ich meine das ist ja auch mein Recht, wenn ich schon nicht einen zugesagten Bescheid seitens Lenovo bekomme, nehme ich es halt selbst in die Hand zu erfahren, was denn mit dem aktuellen Status meines Gerätes ist.
Ein durchaus, durchaus freundlicher Herr (kein Scherz!) war am Telefon. Ich erklärte ihm den Sachverhalt, darüber hinaus, dass ich mitlerweile schon wirklich auf dem Zahnfleisch gehe, weil sich nichts tut usw. Er sichtete also meinen Vorgang und versicherte mir, dass sich nun was tun wird. Mein Vorgang wurde nun von der Werkstatt (nach nunmehr 2 Monaten) an eine andere Abteilung weitergeleitet, welche sich der "Sache" annehmen würde und mir ggf. ein Ersatzgerät anbieten wird. Allerdings warte ich nun wiederum seit 2 Wochen auf einen Anruf der Firma Lenovo. Anrufe bei der im Internet angegebenen Kontaktnummer bringen mir jetzt nichts mehr, da mein Anliegen nicht mehr in den Zuständigkeitsbereich der Mitarbeiter am Telefon fällt.
Also kann ich jetzt weiter warten, und habe darüber hinaus nicht ein mal mehr die Möglichkeit einen Stand zu erfragen? Ist es das jetzt gewesen?
Also entschuldigt bitte diesen Forenbeitrag, man könnte ja meinen ich hätte nichts besseres zu tun, aber ich muss irgendwo meinen Frust auslassen. Ich finde es wirklich mehr als schade, dass mein Gerät jetzt über 2 Monate bei Lenovo in den Werkstatthallen lag und sich immernoch nichts tut. Was kann ich tun? Kann mir vielleicht jemand weiterhelfen, mir bleibt ja nichteinmal mehr die Möglichkeit bei Lenovo anzurufen um nachzuhaken.
Ich danke für euren Lesewillen und verbleibe,
mit freundlichen Grüßen
Marc
Gelöst!
Gehe zu Lösung.

Hallo,
ich habe leider ein sehr ähnliches Problem mit dem Lenovo-Service wie meine Vorredner. Ich habe mir im Oktober 2014 eine Yoga 2 Pro gekauft (Neuwert: 1399 €). Es war das erste Mal, dass ich so eine hohe Summe für ein Laptop in die Hand genommen habe. Daher habe ich mich sorgfältig informiert, welche Marke und Modell es sein sollte. Nach einigen Gesprächen mit Kundenberatern und mehreren Testberichten war meine Entscheidung klar. Es wird das Lenovo Yoga 2 Pro. Das Preis-/Leistungsverhältnis scheint zu stimmen und in dieser Preisklasse, vor allem bei einem Global Player wie Lenovo ist in einem Garantiefall sicher schnell eine Lösung gefunden. In diesem Punkt sollte ich mich massiv getäuscht haben.
Meine Erfahrung mit dem Kundenservice
Zunächst war ich positiv überrascht wie schnell Lenovo reagiert hat. In einem ersten Gespräch mit einem Hotline-Mitarbeiter wurde mir freundlicherweise erklärt, dass das Gerät nach dem kostenlosen Versand durch Lenovo eine maximale Bearbeitungszeit von 10 Werktagen hat. Soweit so gut. Ich war begeistert über so eine schnelle Reparatur. Kurz nachdem ich das Gerät eingeschickt habe, bekam ich eine E-Mail mit dem Verweis auf den Bearbeitungsstatus meines Gerätes und der maximalen Bearbeitungszeit von 15 Werktagen. Jetzt ist warten angesagt. Nachdem die 10 Werktage verstichen sind und sich der Status nicht verändert hat, wollte ich freundlicherweise nachfragen und wurde mit der bereits bekannten Wartezeit von bis zu 15 Werktagen, laut Lenovo drei volle Kalenderwochen, vertröstet.
Kurzer Exkurs: Werktage sind Tage von Mo-Sa. Das macht in der Summe sechs Tage. Arbeitstage sind Tage von Mo-So. Das macht in der Summe fünf Tage. Siehe Bundesurlaubsgesetz (BUrlG) vom 8.1.1963. Kleine Info an die Mitarbeiter von Lenovo, die den Unterschied anscheinend nicht kennen (wollen).
Nach nun 15 Arbeitstagen hat sich der Bearbeitungsstand laut Online-Abfrage nicht verändert. Folglich hake ich beim Kundenservice nochmal nach und es stellt sich heraus, dass das Gerät auf Blockade gestellt wurde. Wieso, weshalb, warum? Das weiß leider keiner und kann es im System auch nicht einsehen. Nach langem hin und her mit dem Mitarbeiter wurde die Angelegenheit an das Kundenmanagement weitergeleitet, welches sich spätestens nach drei Tagen bei melden wird. Nun ist schon etwas Zeit ins Land verstrichen und es kam kein Anruf seitens Lenovo. Auf weitere Nachfrage stellte sich heraus, dass das Kundenmanagement bis dato nicht in den Fall involviert wurde. So wurde ich wieder mit Wartezeit vertröstet.
Fazit
Mittlerweile ist ein ganzer Monat verstrichen, trotz des Versprechens, den Fall in maximal 15 Werktagen (!) zu bearbeiten. Die Aussagen der Service-Mitarbeiter widersprechen sich immer wieder gegenüber den Vorrednern. Bei so einem hohen Kaufpreis und so einem schlechten Service kann ich für mich persönlich nur einen einzigen richtigen Entschluss ziehen. Nie wieder ein Produkt dieses Herstellers!
Ich hoffe ich kann dem letzten Service-Mitarbeiter vertrauen und in den nächsten Tage meldet sich das Kundenmanagement. Sollte es bloß eine weitere Floskel gewesen sein, so sehe ich mich gezwungen rechtliche Schritte einzuleiten.

My Thinkpad T450s has a SIM Slot

Hello,I bought a Thinkpad T450s just 3 days ago and found out it has a SIM Slot, but when i insert a SIM card inside the slot, it doesn't recognize my SIM card thus making me unable to connect to the internet via it and i need help on how i can connect to the internet through that means. I don't see the setting where i should connect to the WAN on my laptop. I am using Windows 7 Pro 64bit and i need help. Hope i get some answers and every answer will be appreciated thanks.

Welcome to the forum!
While some ThinkPads come with full WWAN support, many are shipped "WWAN upgradable" with a SIM slot and antennas, etc. but without the hardware card needed to connect to a WWAN. This allows the customer to add a WWAN card in the future. Are you sure your ThinkPad is the former?
Could you please post the machine type and model number (but not serial number) e.g. 20BX001PUS

Thinkpad T450s Defective [Pictures]

I had a bad experience with the hinge on an ideapad so the first thing I did when I got the T450s was check the hinge area. One thing I noticed is that on my laptop, the area to the left of the left hinge is slightly separated from the screen area itself (i.e. separation between the metal part the hinge attaches to and the black plastic-y material making up the upper screen. This issue doesn't exist to the right of the right hinge. I have attached pictures, they are not the highest quality but should illustrate the flaw. If you are a thinkpad t450s owner, take a look at these areas (to the right of the right hinge and to the left of the left hinge) and let me know if you see separation/differences between the two. I don't mind this visually because it is hard to spot, but I am concerned with whether it may develop into a larger problem in the future. I have the option to return this for a refund and the laptop is under warranty. Will this get worse and do you have a similar issue on your thinkpad? Here you can see the separation to the left of the left hinge: Link to image 1 No separation to the right of the right hinge: Link to image 2 Moderator note: large image(s) converted to link(s): About Posting Pictures In The Forums

Bitkeeper wrote:
JNavas wrote:
that module is quite expensive, and performance will be even more impaired due to 60% of memory opoerating in single channel mode.
yes on the price.
[1] On the performance I'd love to see a test. Many people will put 8GB modules into the system and have the same issue with single channel mode. [2] But on the other hand "not having enough memory" can slow down a system a lot more, because it would swap a lot of the RAM to the drive. Having 20GB of RAM (4GB soldered plus 16GB as module) might result in a lot better performance than having just 4+4=8GB total.
1. See RAM Performance Benchmark: Single-Channel vs. Dual-Channel - Does It Matter?
2. You can avoid paging (not swapping) overhead by limiting Virtual Memory, either by turning it off entirely, or by setting a small range of 512-1024. (I use the latter approach.)
Hope that helps,
John
ThinkPad T450s [ i7-5600U | 8GB | 1TB SSD | Full HD IPS | 802.11ac | BT | Webcam | FR | Win8.1Pro64 ]

Thinkpad T450s Defective?

I had a bad experience with the hinge on an ideapad so the first thing I did when I got the T450s was check the hinge area. One thing I noticed is that on my laptop, the area to the left of the left hinge is slightly separated from the screen area itself (i.e. separation between the metal part the hinge attaches to and the black plastic-y material making up the upper screen. This issue doesn't exist to the right of the right hinge. I have attached pictures, they are not the highest quality but should illustrate the flaw.
If you are a thinkpad t450s owner, take a look at these areas (to the right of the right hinge and to the left of the left hinge) and let me know if you see separation/differences between the two.
I don't mind this visually because it is hard to spot, but I am concerned with whether it may develop into a larger problem in the future. I have the option to return this for a refund and the laptop is under warranty.
Will this get worse and do you have a similar issue on your thinkpad?
Here you can see the separation to the left of the left hinge:
Link to image 1
No separation to the right of the right hinge:
Link to image 2
Moderator note: large image(s) converted to link(s): About Posting Pictures In The Forums

Bitkeeper wrote:
JNavas wrote:
that module is quite expensive, and performance will be even more impaired due to 60% of memory opoerating in single channel mode.
yes on the price.
[1] On the performance I'd love to see a test. Many people will put 8GB modules into the system and have the same issue with single channel mode. [2] But on the other hand "not having enough memory" can slow down a system a lot more, because it would swap a lot of the RAM to the drive. Having 20GB of RAM (4GB soldered plus 16GB as module) might result in a lot better performance than having just 4+4=8GB total.
1. See RAM Performance Benchmark: Single-Channel vs. Dual-Channel - Does It Matter?
2. You can avoid paging (not swapping) overhead by limiting Virtual Memory, either by turning it off entirely, or by setting a small range of 512-1024. (I use the latter approach.)
Hope that helps,
John
ThinkPad T450s [ i7-5600U | 8GB | 1TB SSD | Full HD IPS | 802.11ac | BT | Webcam | FR | Win8.1Pro64 ]

Lenovo H520s "Lenovo Service Partion has been destroyed".

Hello all,
Yesterday, an error started to appear on my H520s saying that the lenovo service partion has been destoryed. The only option I have to clik is OK, and each time I press it, it simply says Can not find script file "X:\onekey\main\Irscall.vbs". Then I clik the OK again, and it seems to restart the computer.
I have tried entering the BIOS many times, and figured out it was "F1". The problem is, I cannot access my operating system, and what's worseis that it is Windows 8, and it came pre-installed on the computer.
The problem with Windows 8 is I can't access boot manager to use a recovery disk, or enter safe mode without actually having to enter the operating system.
I have looked around the forums and many other websites, but it seems all those with this same problem, have Windows 7.
No recovery disks came with the computer, but I do have 2 recovery disks and a recovery USB, that I made a while after I got the computer, which I got about 1 week ago, and is still brand new.
I also have an external hard disk which contains my backup, that goes by the name "Seagate Backup".
Do you guys have any solutions, if so try and make sure it's for Windows 8 not Windows 7.
Thanks,
Lavendar

Similar problem with me here with similar machine and I seev you have been waiting for an answer for 4 months!!
http://forums.lenovo.com/t5/Lenovo-3000-and-Valueline/Lenovo-service-partition-destroyed/td-p/114610...

Lenovo-Service für ThinkPad T450s

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