Lenovo Support - where are you

Hi
I need some help and I am running out of options of who to approach.
5 months ago I purchased a top spec'd T440s in New Zealand. I am now living in Chile and two months ago the machine failed. As it is covered under international warranty I contacted Lenovo and they arranged a support ticket and told me to take it into the local repair agent in Chile which I did. Three weeks later the local repair agent said they were unable to repair the machine and that Lenovo would arrange for a replacement unit to be made available to me. A few days later Lenovo Latin America got in touch and confirmed that they would organise a replacement machine. This was 3 weeks ago and I have heard nothing since. The local repair agent has washed their hands of it saying they have passed it back to Lenovo and no one at Lenovo is answering anything. The problem is compounded further by the fact I don't speak Spanish.
I have no idea what to do next or who to approach. What can I do?

If there is a hardware problem with the phone, a service center should fix it under warranty. If they're not doing their job properly then I suppose you should be able to report or at least complain about them to Nokia via the Careline.
edit: oh wait - where did "Fonemenders" exactly say your phone would be "coming back" from without being fixed? Aren't they supposed to fix ít themselves as Nokia sure doesn't fix any phones themselves, after all that's what all those service centers are for?Message Edited by wicker_man on 13-Mar-2007
06:34 PM
All those who believe in psychokinesis raise my hand.

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