Let's ask HP to categorize support forum for every product model or at least every model series

Hi all HP fans!
I really wonder why not HP Support Forum is not categorized by every product model or at least model series to help customers post issues in apropriate group and helpers don't get confused in thousands of unrelated questions.
 Regards
AlizzA

Because they don't care...
I've been a service tech for 18 years repairing HP products, from Laserjets to Designjets and I used their technical support web site and phone support for help when I was stuck.
In the early years Tech Support was great! They were a knowledgeable and helpful team of bright people.
This was when HP had direction and vision.
They cared about the customer, the customer's satisfaction and the companies image.
Not any more.
Just look at the piles and piles of ticked off people ranting about HP's Customer Support...it's shameful!
HP pumps out new products faster than ever, dropping support for relatively new products and leaving customers and 3rd party support providers out in the cold.
They put up self-help websites like this one to make themselves feel better.
We've moved on to Canon products and let me tell you...we've never looked back!
Customer and tech support are second to none as well as the products!
Message Edited by MudSlinger7 on 11-02-2009 05:24 PM

Similar Messages

  • Where is the support forum for Mighty Mouse?

    Hello,
    does Apple have a support forum for Mighty Mouse.
    my Mighty Mouse will not scroll down...
    all information will be appreciated,
    thank you..!

    does Apple have a support forum for Mighty Mouse.
    No there is not a specific forum for the Mighty Mouse, generally you would normally post in the peripherals/input section of the forum related to your Mac, so if you have an iMac post in the iMac section.
    iFelix

  • HT202696 What happens if Apple Support expires for a product?  Does it mean there is no more help available and you are on your own just because you have an older Apple product?

    We have a family of Apple products at home, and with every new one, we learn a new aspect of the Apple Life.  After switching to iPhone 5S and struggling between some applications, I've decided it is time to upgrade rest of my older devices requesting an IOS Upgrade to 8.1.2 for weeks.
    My older iPhone 4 didn't have an upgrade, which was not advanced enough anymore to carry a new software, this I understand.  The upgraded iPod Touch and iPad Mini don't seem to have any problems with the recent changes so far.  However, the older iPad (2) we had is messed up, just like many other people's as mentioned on the pages of these discussion groups.  According to these user comments / complaints, it is obvious that upgrading to IOS 8.1.2 was not the right option to older version iPads just like it was not for iPhone 4; actually it shouldn't be an option in the first place.
    On my previous problems with iPhone 5S, I've come to realise the practicality & functionality of the Apple Support system when contacted directly, instead of going through many discussion pages of people with same or similar problems where everybody is asking but just a few is replying.  So, I wanted to give it a try to find a solution to my recent problems with iPad, but this time Apple Support pages replied with "Technical Support & Service Coverage are both Expired" message.
    First, I did not know that Apple supported its users personally, and I loved it.  Maybe this is because I didn't have previous problems with my old iPhone and iPad.  Especially the Apple Support - Chat option I preferred, where I got help step-by-step from Apple operators.  And then, I did not know that this service support was only for my devices until an expiration date, and this did not please me much.
    Can anyone enlighten me on how to receive any response from Apple about what to do with problems of an old Apple device?

    And as far as paying for phone support, here are a few tips:
    If you call your carrier first and then they route you to Apple, you usually don't have to pay for phone support.
    If you are talking to Apple and they ask you to pay a support fee, ask if you can get an exception this time.  That usually works once, but they keep track of the times you've been granted such an exception.
    If you still end up paying the support fee, that fee only applies if it's not a hardware related issue.  In other words, if it can be fixed by just talking over the phone and following Apple's instructions, then the fee applies.  But if your device is deemed to have a hardware failure that caused the issue, then the fee should not apply, and you can ask for it to be waived after the fact.
    This forum is free, and almost all of the technical support articles the Apple tech advisors use are available on this website.  Literally 99% of what they can do over the phone is just walking you through the publicly available support articles.  In other words, you're paying the fee to have them do your research for you.  It's like hiring a research consultant to go look stuff up in the public library so you don't have to.  You're capable of doing it; you'd just rather pay someone to do it for you.
    It's like Starbucks.  You know how to make coffee.  Everyone knows how to make coffee.  And Starbucks coffee isn't any better than what you could make at home for far less.  But you want the convenience.  So you're really paying a convenience fee.  Milk is more expensive at 7-Eleven than it is at the grocery store... because it's a convenience store.

  • Dedicated Support Forum for IEM

    Does anyone know if there is a dedicated suport forum like this one for the Cisco Interactive Experiance Manager/Platform?                  

    Hi Ansuz82.
    I understand that. But I thought I remembered that there was a different support number (or something) posted here once. I've tried to search here and pull it up, also searched Apple Support and searched the boards. Can't seem to find the post. I was hoping to direct a poster from Taipei to somewhere he could speak Chinese (he didn't specify). That's all.
    mwn

  • Firefox crashes all the time. Last time I was trying to ask a question on the forum for firefox and it crashed. Running Mac OS Lion

    where is the location Bar? Where is crash signature. Your photo in the click for detailed instructions does not show you where to go.

    The location Bar is where you type the address (URL) of a website that you want to visit.
    Make sure that toolbars like the "Navigation Toolbar" and the "Bookmarks Toolbar" are visible: "View > Toolbars"
    * If items are missing then open the Customize window via "View > Toolbars > Customize" or via "Firefox > Options > Toolbar Layout"
    * If a missing item is in the toolbar palette then drag it back from the Customize window on the toolbar
    * If you do not see an item on a toolbar and in the toolbar palette then click the "Restore Default Set" button to restore the default toolbar set up.
    See also:
    *http://kb.mozillazine.org/Firefox_crashes
    *https://support.mozilla.com/kb/Firefox+crashes

  • Is there a support forum for Filemaker?

    If not, I guess I can post this question here. Is there a way to set a certain entry in a certain field to always be a certain color? For instance, we have a column field in our database for technician and when you click in that field there is a list of already-entered choices for you to choose from, in our case, it's each technicians initials. Is there a way to have each techs initials in this pre-determined menu, a default color other than black? Currently if you select a set of initials from the list they are black and there doesn't seem to be a way to set a color to them and have them remain that color as a default color. Thanks in advance.

    Hi Ryan
    If you don't get a response, I'd recommend this forum website =0)
    http://www.fmforums.com

  • Change in support network for Postalsoft products?

    When we re-upped, we found that SAP is no longer handling it "directly", but through a system of master dealers. We hadn't dealt directly with SAP before, so I am not sure why we needed to add a third layer. As a result, we are getting new S numbers; it took me 6 months to memorize the last one. I don't feel this is a positive move.

    Although getting reassigned a new s-user ID is not ideal, the positives definitely outweigh the negatives.  By going to a dealer channel the renewal process takes, on average, less than 24 hours!  With SAP direct it was taking, on average, 2+ weeks.  We have also eliminated the delays with invoicing and most importantly... we are now able to expedite software and directory releases much quicker.  You can still contact SAP direct for support inquiries, etc.

  • Where are the forums for BEA Products? (Service Bus, Data Services, etc.)

    There is a somewhat vague message on the old BEA forums saying they have been moved here - along with a link to a non-existent 'Welcome FAQ'.

    (In an complete reversal of his previous comment, Hans states:)
    I'm not sure whether the Aqualogic Forums have been migrated, or (if they have) what they have been mapped to. Can't find 'em either.
    Oracle's recent webinar was pretty clear about JRockit and Weblogic server being the direction.
    However, for Aqualogic - based on that same webinar, my misinterpretation is that Aqualogic is one of the 'merged' families, where the best of breed is being chosen for each subset or solution area. That may be causing a delay in the forums being transferred and/merged.
    Hoping Oracle comes up with a document that clearly maps both the products and the forums. The list of products is
    BEA AquaLogic User Interaction
    BEA AquaLogic BPM
    BEA AquaLogic Integrator
    BEA AquaLogic Service Bus
    BEA AquaLogic Data Services Platform
    BEA AquaLogic Registry Repository
    BEA AquaLogic Enterprise Security
    BEA AquaLogic Enterprise Repository
    BEA AquaLogic Service Registry
    BEA AquaLogic Commerce Services
    BEA AquaLogic SOA Management
    BEA AquaLogic Pages
    BEA AquaLogic Ensemble
    BEA AquaLogic Pathways

  • This is a support forum, not a flame forum.

    This forum is here for people to help each other out,NOT to flame and Bitc- about msi.
    Msi makes a good product, and the only reason you see so many problems here is this is a support forum for people having problems.
    For all the thousands of boards made, the people having problems are only a slight fraction.
    Only post here if you are having a problem and are looking for a fix, do not  bitc-!
    If you clearly ask for help and explain the problem, you might get some helpfull users to reply to you.
    Whenever I see a person start a flaming thread,all I think of is a John Kerry lover who likes to bitc- about a problem,that does not have the solution, and that bitc-es
    about sombody trying to fix the problem.

    Quote
    There are no other official forums for other major mobo manufacturers (at least not ASUS and ABIT).
    Actually you are half wrong.  ABIT's official Forums  And they actually have employees on the board.  But I digress.
    Here are some observations I have come to in the last 10 years or so.
    All modern tech companies have issues with product launches, so it seems.  I have broken my own cardinal rule with the K8N Neo, That bein NEVER BUY REV. 1 of anything.  
    I remember the trama of My Abit NF7-S, the Raid drivers on the floppy didnt work, the microphone had bad corruption issues (extreme static on the line).  It required an RMA for a physical repair.  The V.2 was more or less flawless.  Now The NF7-S is one of the most stable Nforce 2 boards going, what makes you think our K8's will not have such a storied history?
    Then there was the Leadtek Winfast TV 2000 Deluxe.  The drivers/PVR software provided would blue screen my system.  It required a download of a more current set to correct that.  
    Then I had a DOA Corsair memory strip.
    .....Then I purchased a Gainward Ti4200 video card, only to find out it had defective capacitors, and Gainward was replacing them with more defective cards, it took some people four, or more RMA's to get a card that was not defective, as evident in this thread (warning over 100 pags long) GAINWARD Ti4200 Problem Thread
    So, as one can see MSI has its issues just as everyone else, and I still have every confidence in them.  I just RMA'ed a 2.5 year old K7N415 for leaking capacitors, and they sent me a new one, no questions asked.  
    They have excellent customer service, and provide this forum for us all to come together and discuss our issues, and succeses.  Therefore everyone shold lay off MSI, and give them thier due.

  • My macbook air will not connect to the internet due to a self assigned IP address. I have tried trawling the support forums, but either I can't understand the suggestions, or they don't work. Please explain to me in simplest terms how to fix this. Thanks!

    My macbook air will not connect to the internet due to a self assigned IP address. I have tried trawling the support forums for hours, but either I can't understand the suggestions, or they don't work. Please explain to me in simplest terms how I can fix this. Many thanks!

    The warranty entitles you to complimentary phone support for the first 90 days of ownership.
    If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

  • A ADDT SUPPORT FORUM

    There is no support page for this product, and NO, adobe.com/support IS NOT a support page for this product. There is no ADDT zone.
    Since I'm not in US I have to call from outside US, and... GUESS WHAT?! In this side of atlantic, they have no clue about ADDT, and what he does. So... after spending my 900 euros in "Kollection and Friends", I must say, thank your for the upgrade bonus, but:
    ADDT is almost useless without a official support forum.

    There are several.  You posted to one of them.  Here is the list:<br /><br />http://www.adobeforums.com/cgi-bin/webx/.3bc3909a/<br /><br /><br />-- <br />Nancy Gill<br />Adobe Community Expert<br />Author:  Dreamweaver 8 e-book for the DMX Zone<br />Co-Author:  Dreamweaver MX: Instant Troubleshooter (August, 2003)<br />Technical Editor:  Dreamweaver CS3: The Missing Manual,<br /> DMX 2004: The Complete Reference,  DMX 2004: A Beginner's Guide<br /> Mastering Macromedia Contribute<br />Technical Reviewer: Dynamic Dreamweaver MX/DMX: Advanced PHP Web Development<br /><br /><[email protected]> wrote in message <br />news:[email protected]..<br />> There is no support page for this product, and NO, adobe.com/support IS <br />> NOT a support page for this product. There is no ADDT zone.<br />> Since I'm not in US I have to call from outside US, and... GUESS WHAT?! In <br />> this side of atlantic, they have no clue about ADDT, and what he does. <br />> So... after spending my 900 euros in "Kollection and Friends", I must say, <br />> thank your for the upgrade bonus, but:<br />><br />> ADDT is almost useless without a official support forum.

  • Home / Support / Forums / Dreamweaver Support Forums /

    Home/Support/Forums/Dreamweaver Support Forums/
    There is any auto way in "dmwr mx 2004" to make:
    when browse to a subpage far from home page appears a tree
    with links to each page in the way to final page, this you are now
    except this current page like:
    Home / Support / Forums / Dreamweaver Support Forums / , for
    current page I am writting now ?

    DW has an extension called breadCrumbs
    "123polis123" <[email protected]> wrote in
    message
    news:eurjbd$3a$[email protected]..
    > Home/Support/Forums/Dreamweaver Support Forums/
    >
    > There is any auto way in "dmwr mx 2004" to make:
    > when browse to a subpage far from home page appears a
    tree with links to
    > each
    > page in the way to final page, this you are now except
    this current page
    > like:
    >
    > Home / Support / Forums / Dreamweaver Support Forums / ,
    for current
    > page
    > I am writting now ?
    >
    >

  • Why is the support service for Adobe CC so bad?

    ...after more than 2 hours on the phone, giving up on a reply from web chat and seeing no response to my question on these discussions...I am asking why is the support service for Adobe CC so bad?

    Hi Sean,
    I am sincerely sorry to hear you are having trouble with our customer support.
    Please, allow me to get in touch with you by email.
    Thank you.
    Arnaud.

  • What is the best forum for "hard" questions ?

    Hi,
    First let me say this is a great forum for flex questions...
    But, I'm working on some "unusual" problems and my questions don't get answered. I think I may not be on the correct forum.
    Any suggestions on another forum to address the more complex issues ?
    cheers...g

    This is it

  • Why app store is asking to vertify payment info for free products?

    Why app store is asking to vertify payment method even for free products? And after that I still can not download any free products from the store.

    Verifying payment method validates your Apple ID.  You need to do this even if the charge is zero.  Can't get around it.

Maybe you are looking for

  • Double click on field in OOALV

    Hi. I want display the data in the second list when i am dobule click on that particular field in First List. If i dobule click on any another field i do not want to display second list in Object Oriented ALV. How it is possible when dobule click on

  • Add work contract tax

    i m having a purchase order,now i want to add a work contract tax of 2%, in change mode it is not allowing to do so.....what may be the reason....where to add this? condition for the same is not maintain, plz guide.... Edited by: krish.rajshekhar on

  • Can´t transform illustrator files

    I´ve just downloaded the application because it said it can transform illustrator, indesign and photoshop files. Since the app to see those type of files is not supported on the ipad I thought this would be a solution to my problem of seeing my work

  • PCK :: Configuration Example: Message Exchange

    Hello experts, I has a problem with the configuration example from the SAP help to the partner Connectivity Kit. http://help.sap.com/saphelp_nw04/helpdata/en/8b/895e407aa4c44ce10000000a1550b0/frameset.htm I have built up everything like in the descri

  • Can't open jpeg image

    I'm using Adobe photoshop 7.0 and usually when I open a jpeg image it just opens but some jpeg images don't open properly. There is this jpeg image that when I try to open it it either displays an error message that it's not the right kind of file or