License activation reverting to trial & -1 days remaining

OK, I'm aware of an issue discussed in http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
This involves a fully registerred version of a Cloud licensed CS6 app reverting to trial mode, usually with a -1 days (I've had +22000 days shown one time!) but basically it gives a days remaining figure even after registerring.
I believe from reading other forum posts (http://forums.adobe.com/message/4508772#4508772), that its something to do with opening a CS5 application which overwrites CS6 registration files, so triggering a re-registration each time. Adobes response is that they're aware of it and to resolve it, stop using CS5 versions, stick with cs6.
OK, well, some might find that acceptable, I for one cant do that. I use Extensis web font plugin that comes as part of Font Fusion 4. It installs a plugin which accesses Googles web fonts and allows designers like myself to use live web fonts in their design mockups rather than having to download and install each one each time. It accesses the live list of fonts, and shows them automatically. Unfortunately Extensis cant make a CS6 version of their plugin as they blame Adobe for "issues they need to fix with fonts" before they can roll it out.
So, I need to use Cs5 for Extensis font plugin (they blame Adobbe), yet want use Cs6 for advanced features (they understandably dont seem to care about fixes for Extensis software). I cant use either as one or the other causes headaches!
Anyone else getting the trial issue problem and cant just ditch Photoshop CS5 fully like Adobe recommend?
Anyone else use Extensis Web font pluging and have to use CS5 and CS6 and experiencing the same problem?
When might Adobe fix the trial issues so I can keep and switch between PS CS6 and CS 6?
Either that or can Adobe fix whatever "issues" are stopping Extensis from releasing the CS6 version of their plugin, and problem then solved for me?

Hi Zarrdave,
I was wondering if you can help me understand that Extensis font issue a little better. I saw here
http://www.extensis.com/downloads/compatibility-guides/suitcase-fusion-compatibility-guide /
An Adobe Photoshop CS6 plug-in will be available after Adobe fixes a known issue that currently prevents font auto-activation and use of Extensis Font Panels by that application.
Is this the issue you are describing?
-Dave

Similar Messages

Acrobat XI Pro: Licensed / activated version in trial mode and expire after 30 days

First, when viewing a PDF file, my licensed Acrobat XI Pro (v11.0.10) closes the PDF and shows accept license agreement window.
I accepted the license-agreement.
Then a window showed up telling me to log-in into my Adobe-account, clicked on log-in.
Log-in window did not appear though.
I re-launched Acrobat and it is now telling me that it is a trial version for 30 days.
Great!
"Help->Deactivate" is greyed out.
I may go into my Adobe account, Acrobat XI Pro is listed there, together with the key.
Now what?

Later:
with thanks to the solution from Vikrantt Singh
on: Re: Acrobat XI Pro Repeatedly Asking to License Despite Registering/Activating
minor exception - in my case the folders
\Adobe PCD
\SLCache
were located in C:\Program Files (x86)\Common Files\Adobe
so:
1) Delete the Adobe PCD-folder under C:\Program Files (x86)\Common Files\Adobe\Adobe PCD
2) Delete the SL Cache-folder under C:\Program Files (x86)\Common Files\Adobe\SLCache
3) Delete the Sl Store-folder under C:\ProgramData\Adobe
4) Launch Acrobat again and activate
Now things are fine again.

How do I get my subscription activation to "stick"? 30 days in and it is not working now???

I signed up for the Creative Cloud on November 25th. Everything went fine, I installed various software without any (known) issues and things worked... On, or around, Saturday, Dec. 22, I got a "subscription activation" notification and I went through the process of logging into the account and it came back and said "subscription activated". Photoshop worked, no problem. Ten minutes later, with a third or fourth time of bringing up Photoshop (directily or via Bridge), it asked to go through the "subscription activation" again... and again, and again. Every other time, every third, fourth, fifth time bringing up Photoshop it would ask again. Sometimes everything would work ok, other times Photoshop would just drop out and close.
Same thing happened on Sunday... Each time it would tell me that the subscription was activated. Each time, it came back, sometime in the next several uses.
This has continued to ocurr ever since.
This is NOT how I understood things were supposed to work. I was under the impression that all I only had to have internet access ONCE, around the 30 day period for re-activation. Not that it would require multiple / continual activations after 30 days....
Not only is this an embarassment, when a client is with me, it is a royal pain in the neck and extremely time consuming (costly).
"Chat" was of no help. Nothing they can do, was what I was told, "it is a technical problem" and I have to call in...
Calling in... It didn't happen the one or two times they tried, it happened two or three times AFTER they were long gone.
Now it has been over 30 days and "Chat" tells me there is nothing they can do about the problem and nothing they can do about cancelling the subscription, or even exchanging the remaining amount on my subscription towards an upgrade for a stand-a-lone version of Photoshop. Quote: I had 30 days to decide I didn't want to use the service. Per the agreement, I can't cancel without paying a penalty.
The service is NOT working as expected and the problem was not noticed until the 30 day mark, when activation was requested / required!!! How could I have possibly known there was a problem until it came up??
Very frustraighted... and worse, I have no idea where to turn, who to ask...?????
Account is active and I just received (via email) my recept for the payment having been received at the first 30 day date (today).

Hi Jbierrie,
There is an issue with Photoshop specifically related to recent updates in which causes the licensing to revert to trial after a certain number of launches (typically 2-3).
The current workarounds are to either:
- Sign in with your Adobe ID again every few launches
- Uninstall Photoshop CS6 and then reinstall it but don't install any of the updates
The issue with the updates is planned to be fixed in the coming weeks. Sorry for the inconvenience.
-Dave

Why does CC now sign out several times a day and applications revert to trial mode almost instantly?

Since the last update my Creative Cloud connection signs itself out several times a day. Applications continuously revert to trial mode and need to be relicensed. I cannot stress how annoying it is to be reading a PDF only for Acrobat to close and then be invited to start my "trial". Whilst this doesn't actually stop my use of the Adobe applications it is very disruptive to my normal work flow. What I struggle to understand is why the appliactions so quickly revert to trial mode. Surely even if the CC connection is lost they should remain licensed for days?
Running Windows 7 and the main apps I use are Illustrator CS6, Illustrator CC, Photoshop CS6, Photoshop CC & Acrobat XI Pro.
Richard

Jo: hello
Jagadish: Hi Jo .
Jo: Since I last updated Photoshop some weeks ago, connection signs itself out several times a day. Applications continuously revert to trial mode and need to be re-licensed.
Jo: I can see this was mentioned in a forum a couple of years ago but can't see there was a definate solution
Jo: I spoke to someone here yesterday, they had me sign out of creative cloud and back in, but that froze my computer, as all adobe programs do at the moment, and the chat window disappeared
Jo: I have tried the things suggested on this page https://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
Jo: except for Download the IMSLib Replacer, because the link is broken
Jo: which i mentioned yesterday, but it would appear it has not been fixed
Jagadish: I understand that you wish to activate software .
Jo Wickham: Oh my gosh no

Adobe Premiere Elements 12 Deactivates - 32767 Trial Days Remaining - Windows System

I understand the problem I am having has affected Mac users in the past. I am on Windows (64 bit system). I installed Premiere Elements 12 (upgraded from the trial edition) in February 2014 and now it is asking me to upgrade my trial version, which it says has 32767 days remaining. After I enter the serial number I am asked to do so again and again (trial version with 32767 days remaining). Certain functionality no longer works.
I tried to download the installation software again but there are 404 errors on the download page. I do not have a downloaded installation file.
Please help!

Nope that didn't work:
There is no Continue button on the registration/licensing screen, so I tried various other obvious options, none of which worked
When trying to download the software at the link you provided I get the following web server error:
Access Denied
You don't have permission to access "http://trials3.adobe.com/AdobeProducts/PSE/12/osx10/PhotoshopElements_12_WWEFDJ.dmg" on this server.
Reference #18.274938d4.1411988833.321f3d
(That's not me who is denied access, that's their server side software I believe.)

Activated CS6 reverting to trial problem for 2 years

I have had this issue for more than 2 years now and still I can't find a solution. Have worked with support on the phone and they were never able to help. All solutions including WMI etc. failed and I can't see where there was ever a fix. So all the money I paid for this software and I have to enter the serial number every time I use any of CS6 Design and Web Premium software. I use Photoshop continuously so most of the time I just keep it turned on. Does anyone at Adobe have a fix for this? I refuse to upgrade until this is resolved for what I have paid for. This has been played out for several months a few years ago on this thread: Activated CS6 reverting to trial. No update or fix except this idiotic fix Adobe put out: 64-bit products convert to trial on launch or prompts for activation after licensing. Please see if there is anything you can do. Looking for new software.

sj41
I have had this same problem since June with CS6 Production Premium on win7 64 bit (installed from DVD on Dell XPS15 laptop). As you state, this is a known problem. It has been with "engineering" for over a month, but that doesn't stop front-line support from having customers waste hours going through troubleshooting that won't work ; though to be fair it looks like your troubleshooting was some of the stuff they tried with me most recently and it looks like your experience of using different admin accounts etc has not long term benefit for the affected user (like my experience). See these discussions for more info on this problem:
http://forums.adobe.com/message/4591392#4591392
http://forums.adobe.com/message/4701379#4701379
http://forums.adobe.com/message/4751655#4751655
regards
Alan

My legally licensed CS6 has stopped working and reverted to trial mode. I paid a bundle for this and don't care to pay more to keep the software I legally own. There seems to be no customer support for this anymore, what do I do?

My legally licensed CS6 has stopped working and reverted to trial mode. I paid a bundle for this and don't care to pay more to keep the software I legally own. There seems to be no customer support for this anymore, what do I do?
The only answers I found were things like:
Upgrade to CC or You're out of luck.
This is not okay.
Please Help!

"Similar" problem here. I have bought a new PC, and want to install my precious CS5.5 to the new system.
All I get is an "illegal serial number" message. Even though I deactivated on the old pc and even though I copy the serial (for the pc version) from my official products page (or whatever that page is called)...
That's when the ordeal started to get someone at Adobe to figure out what is wrong.
No voice support for my "old" version. 2011? Old? Come on?!
The chat support is a Turin test, with no solution whatsoever.
The websites linked to in the final "chat" lines which should answer my questions are utterly useless.
So last attempt: I try overhere... and add my questions to you, OP...
Note that the only way in which I can get a fast human reply is by calling the number for buying the new CC! Shame on you Adobe!

After,using,CS,for,one,year,I,must,have,an,activation,code,,the,trial,version,will,be,end, over,25,days.,How,is,it,possible?,What,can,I,do?

After,using,CS,for,one,year,I,must,have,an,activation,code,,the,trial,version,will,be,end, over,25,days.,How,is,it,possible?,What,can,I,do?

Was the iPad originally set up on a different computer, and hasn't been synced to the one that you are now trying to use ? There are some instructions on this page for syncing to a new computer : https://discussions.apple.com/docs/DOC-3141
(Before trying that you could copy any important files/documents off the iPad so that you have you own backup copy of them e.g. depending upon what the apps support then email them to yourself, use Dropbox, copy them to your computer via your wifi-network.)
You should be able to copy iTunes purchases off the iPad and over to that computer's iTunes via File > Devices Transfer Purchases, but if you have music from other sources (e.g. copied from CDs) which aren't in that computer's iTunes (and you haven't got a backup to copy them onto it from) then there are some programs listed half-way down this page which should be able to copy them back : https://discussions.apple.com/docs/DOC-3991
For recovery mode, that will result in your iPad being put back to factory defaults i.e. all of your content will be removed from it

Downloaded Trial yesterday, now says 0 days remaining

I downloaded the CS5.5 trial yesterday and installed this morning. I went to open InDesign today and it is saying that I have 0 days remaining on my 30 day trial. How did that happen? Did something happen to the space time continum that 30 days elapsed in the span of an hour? I'm on a Macbook Pro running the latest version of Lion.

No, I haven't changed the date or time. It is a new computer, so no previous versions of the software. I called the customer service number and was instructed to uninstall Design Premium and install Master Collection. I did so and it gave me the same message. How does 30 days elapse in the span of a few minutes?

Device licenses revert to trial version. can anyone help?

my device license was working fine. All of the sudden it went back to trial version.

Hello, thanks for replying.
This is in reference to apps on device licensing for the education sector. When I try to open the app, it goes to trial version and it should not be doing that as licenses are paid for.
From: Jeff A Wright <[email protected]>
To: Rafael Figueredo <[email protected]>
Sent: Thursday, November 13, 2014 6:52 PM
Subject: device licenses revert to trial version. can anyone help?
device licenses revert to trial version. can anyone help?
created by Jeff A Wright in Adobe Creative Cloud - View the full discussionRafiguer which Adobe software or service is your inquiry in reference too? If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/6928019#6928019 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/6928019#6928019 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Adobe Creative Cloud by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

CS6 Products requiring serial key suddenly after being used fine since luanch? Wont accept my key (pasted from my adobe account). Reverted to trial. Please help!

I've had the CS6 Master collection since it was released and havent had any problems with it until today. It is asking me for my serial key (for the first time since its been installed) and says the one I am providing is invalid. What is happening here? I'm giving it the key that is saved in my adobeID and is registered etc. I almost wasnt able to complete some work except that it reverted to a 30 day trial, which isnt much better because I will just need to confront this problem again in 30 days. Does anyone know why it wont accept my key? I have it on a second computer and it is doing the same thing. Both worked fine yesterday. I really wanted to talk to someone, but adobe makes that near impossible.

CS6 or Creative Cloud Reverts to Trial Mode
http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

CS6 MC Perpetual License activation problem after App. Mngr updated to Adobe CC

Hi.
I'm using perpetual license of CS6 Master Collection on windows 8 64 bit .
This morning the Adobe Application Manager did update itself to Adobe Creative Cloud (probably this is unrelated to the problem).
No CC application installed; and never installed application from CC.
After that opening Adobe Acrobat X Pro a dialog box appears about Trial Expiration that says:
"Your trial will expire in 130 days".
mmmm
So i press "license" button, then "signin" or "login" button and it says "Thank You, Creative Cloud will now be licensed to myemail....".
What? I'm using CS6 Master Collection with perpetual license; what does it mean?
Anyway; after that opening Acrobat X Pro another dialog box appears:
Master Collection Trial
Your trial will expire in 7 days.
Note that i open Photoshop, click on Help, Deactivate.... menu is enabled meaning that CS6 Perpetual License are working (i suppose).
Ok, i know that sometimes Acrobat Pro revert to trial and Deactivate / Reactivate normally work.
So, proceed to deactivate and reactivate CS6 MC.
Nothing to do, trial dialog box appears using Acrobat X Pro.
CC CS confusion?
Can i have my CS6 perpetual license installed

Well, acording to this blog:
http://blog.conradchavez.com/2013/01/16/updates-adobe-photoshop-cs6-13-0-413-1-2-fixes-tri al-version-problem/
there is fix is discussed here:
http://helpx.adobe.com/photoshop/kb/trial-screen-displays-you-open.html
and here:
http://blogs.adobe.com/crawlspace/2013/01/photoshop-13-0-413-1-2-updates-now-available.htm l
I have my doubts, as I have been seeing the trial screen even after updating the software.
good luck.

If use a CC application (Windows 8.1), then popup from Adobe says"We have trouble verifying your membership-60 days remaining", But checked account and all OK

As noted in title I am getting an Adobe popup notification every time I attempt to use one of my Creative Cloud applications(Windows 8.1). The pop up states "We are having trouble verifying your membership" and then 60 days remaining. One is then given the choice with buttons of retrying to verify membership or continuing. After choosing continue then I am able to use the application without further problems. The re-try button does not work and/or is unsuccessful. These problems began shortly after renewal of my CC membership.
So I have checked my Adobe account repeatedly and there does not seem to be a problem. As noted I had renewed CC membership recently and customer service told me that everything was ok. The desktop CC application works fine and shows all of my applications for the Windows 8.1 computer. I have already removed and reinstalled CC desktop application and have the latest version, but without any success at getting rid of the popup notification. Any help would be appreciated. Thanks, Clyde Wilkes

Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
or
http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
OR
Asked to sign in after paying may help
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Win7/64 bit and Audition 3 license activation issue

I saw some early discussions on other forums regarding this. Due to a mobo failure I had to rebuild my PC. Because it was an old mobo, I basically built from the ground up, now running a much faster system with the OS as noted above (Win7 Pro/64 bit sp1). I install Audition 3 (running compatibility mode to XP sp3) and activate it. Within about 3 days it pops up with a "license activation is no longer valid" error. Adobe has not been able to successfully solve the issue as after re-activating again, it will fail within a few days again.
I did read some reports that anti-virus programs can interfere with a registry setting required for retaining activation. I do use AVG (albeit the free version), and after the latest re-install turned it off prior to re-installing Audition. I also recently downloaded a series of Win7 KB patches, some as I recall were to deal with compatibility issues. whether that will help we will see.
I can't afford an upgrade at this time, and would like to see 3/3.0.1 remain activated.
Thoughts? Fixes? Patches? Voodoo spells to apply?
TIA

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Patches to CS6 caused Revert to Trial

I recently updated/patched CS6. It is now saying that all the applications are Trial versions and it will not accept the volume license key. I have several systems to manage and can't go around to each system to enter a password when the user wants to use the software. What caused the to revert to Trial and why won't it take the volume license key?

Refer to this:
Sign in or activation errors
For anything beyond that, contact support directly by phone, web chat or mail.
Mylenium

License activation reverting to trial & -1 days remaining

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