Lightroom 5 missing serial number

I just purchased Lightroom 5, student teacher edition from the university book store.  While attempting to install, realized that I have a product code on the back of the CD box but no serial number.  My last purchase was lightroom 2 and the serial number came in the box and was oh so easy.  How do I get my serial number so I can start using the product?

Find your serial number quickly

Similar Messages

  • Still in the dark over missing serial number for Lightroom

    I have tried for the umpteenth time with this and am quickly losing the will to continue. Have any UK based photographers managed to get their missing serial number, or had their URL re-set as I, for one, have not?
    The weekend is now upon us, and all I have is a useless short cut to Light Room mocking me from my desktop. The most galling thing is that it was only
    after I purchased Raw Shooter Premium 2006 that I learned that I was paying Adobe for a product which was no longer supported. Now here I am, 7 or 8 months on, out of pocket after paying for a redundant piece of software, and unable to use its replacement!
    Fed up to say the very least.

    What did you buy from where??

  • Having trouble getting my Lightroom 5.0 upgrade to accept my Lightroom 4.4 serial number.

    I am having trouble getting my Lightroom 5.0 upgrade to accept my Lightroom 4.4 serial number. I recently installed Windows 8, 64 bit on a second solid state HD on my computer (had a virus problem for which I had to format C and reinstall everything). The new  ss HD is drive C and my operating system and my programs are all installed there. All my documents and files are now stored on my original, reformatted drive, which is now drive D. I was using Windows 7, 64 bit. Could all this be the reason my serial number is not being recognized? PHH

    Hi 48phh,
    Yes Lightroom 5 takes the Serial Number of each previous version and you can do the Upgrade from any  1, 2 3, or 4 version of Lightroom,but somethig different for the Upgrade from the Mac App Store ... see how here: http://helpx.adobe.com/lightroom/kb/upgrade-mac-app-version-lightroom.html
    you installed Windows 8 and installing only the operating system, but keeping all the app certainly and during the operation something can be lost, especially if you run Clean after installing the system by deleting the folder containing the old system, it's better to wait to do so.
    However, no problem, because to do the 'Upgrade all you need is the old serial number and don't need Lightroom4 to be installed on your machine ...
    more details here: http://blogs.adobe.com/lightroomjournal/2013/06/lightroom-5-hot-issues.html

  • I started a trial of creative cloud and downloaded lightroom. I decided to buy lightroom on amazon because I liked it. Now when I try to license the trial version of lightroom with the serial number, it says it's invalid. Why?

    I started a trial of creative cloud and downloaded lightroom. I decided to buy lightroom on amazon because I liked it. Now when I try to license the trial version of lightroom with the serial number, it says it's invalid. Why?

    The standalone version and the CC version are both the same exact program, but the licensing is completely different. It will be necessary for you to uninstall the creative cloud trial version and then install the one you purchased from Amazon. After you install, you will be able to open the same catalog and continue from where you were.

  • Bought used laptop, too late to return, missing serial number.

    A while back I bought a MBP 17" off a power seller on ebay that buys out of warranty macbooks and repair them independently for resale.
    the one i bought is missing its serial number, and i have no way of recovering it. since then i've bought one straight from apple, but i'm still determined to get to the bottom of this.
    is there anyway recover a missing serial number from an MBP that has had its logic board replaced (as I was informed by the seller)?
    I tried returning it before but they only offered to repair it once it got a kernel panic etc. I denied that offer because I figured I'd never see it or my money again.
    Thanks.

    It's true that I'd want to see a serial number on any Mac that I bought — not because it would do me any good, but because not finding one would suggest that the machine might have been stolen. Of course a machine with a number could have been stolen too, but it wouldn't actively suggest that possibility to me.
    Whatever the case may be with respect to that, having a serial number wouldn't win you any benefits that I can think of. As a policy matter, Apple won't repair a Mac that has no serial number. But because you have no Apple warranty, no Apple repair would be free even if you had a number, and an independent service provider's work is usually less expensive than Apple's.
    There is a curious fact to note here. When Apple replaces the logic board in a Mac notebook during a repair, the serial number is sometimes (always?) removed from the machine as part of that process. I don't know why. This is sometimes done as part of a warranty repair, and obviously Apple is still obligated to repair that machine, despite its lack of a serial number, if another failure occurs during the warranty period. This suggests to me that Apple must keep some internal record of the machines from which it has removed serial numbers, so it will recognize them if they appear again in the warranty repair stream. But I've never heard of Apple putting any label bearing a new number into such a machine.

  • Missing serial number, help!

    I have contact Adobe support, now three different times....and have had no help whatsoever.
    While in college, I purchased Adobe CS 5 (education) in 2010. At the time, they required you to contact them in regards to your serial number, which I did. I installed the programs, and all worked quite well. Two months ago, my hard drive crashed and I had to install a new hard drive causing me to reinstall CS. However, I had apparently lost my serial numbers for the programs---yet, I STILL have the original box, my PROOF OF PURCHASE, shipment information, etc. However, Adobe is telling me that because I didn't originally register the products online (I did not have internet access at my apartment) and that they aren't tied to an adobe ID, I can't obtain the serial numbers. This is ridiculous. I have all of the needed documentation to prove that I purchased these programs---I've also been through chat, twice. It doesn't work.
    I  really don't know what to do anymore, but I'd love some help. I can't afford to purchase these programs again.
    Amanda

    If you have the discs they would normally come with a serial number on the disc case.  Unfortunately, the Adobe support people you were talking to are the only people that have any ability to help when it comes to resolving a missing serial number issue.

  • I bought lightroom 5 last december I install on my old PC. But today I buy a new Mac and I try to reinstall my lightroom with the serial number and it's said it 's wrong number.  Can have a new number?

    I bought lightroom 5 last december, I install on my old PC. Today I buy a Mac and I try to reinstall my lightroom with the serial number I have.  It's said wrong number can I have a new number?

    This is a user to user forum so there is no one here to provide you with a new serial number or to reset your serial number.
    It is possible that you are trying to activate an installation of the Creative Cloud version of Lightroom. It is not possible to do so with your License Key. You need to uninstall the existing version that you have installed. This will not interfere with your catalog, Preferences or personal files, it will just remove the application.
    Then download the perpetual license from the link below. Install and it should accept your license key just fine.
    Product updates

  • My Lightroom 5 upgrade serial number not showing up on My Products page; chat support useless

    I purchased a Lightroom 5 upgrade license on July 25th.  I didn't receive a confirmation email but my serial number was displayed on the order summary page after purchase.  I tried registering the serial number repeatedly through the My Products page but for some reason the serial number wasn't showing up, even though the registration process reported a successful result.  Furthermore, Adobe products bought from the Adobe store should automatically be registered according to Adobe's web site.  Apparently this must have failed.  I need to reinstall Lightroom 5 but the serial number is still not showing up on the My Products page.  I just spent an extremely frustrating hour with Adobe "Live" chat who did nothing but send me in circles and repeat the same canned responses over and over again.
    I'm currently on hold with "phone support" but I'm not optimistic as I've been on hold for 28 minutes.  The only other support option was a link to this forum, hence this post.  Hopefully someone from Adobe can retrieve my serial number and contact me.  Failing this my only other option will be to contact VISA and open a claim.
    My comical-if-it-weren't-so-sad conversation with Adobe support:
    Hi, there are 36 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
    Hi, there are 35 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
    Hi, there are 31 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
    You are now chatting with Bhagawan.
    Bhagawan: Hello! Welcome to Adobe Customer Service.
    Joel: Hello
    Bhagawan: Hi Joel.
    Joel: I need to reinstall Lightroom 5 but my serial number is not showing up under My Products & Services on the website
    Joel: I bought a Lightroom 5 upgrade back in July
    Bhagawan: I will be glad to check and help you with this issue.
    Joel: For some reason the product registration is not showing up under my account. I have my VISA transaction info if it helps you find my purchase.
    Joel: Thanks
    Bhagawan: I'll be right with you.
    Joel: ok
    Bhagawan: Okay.
    Bhagawan: May I know the email address, please?
    Joel: ******
    Bhagawan: Thank you.
    Bhagawan: Let me check on this.
    Bhagawan: For security reasons, could you verify your complete name and billing address as mentioned on your account please?
    Joel: Sure:
    Joel: Joel ****
    Joel: **********
    Bhagawan: Thank you Joel.
    Bhagawan: Joel, I see that your serial number is registered under your adobe account, please sign out and sign in your adobe account click on My Products and service information to retrieve the serial number.
    Joel: I only see Lightroom 4 ... not Lightroom 5.
    Joel: But I'll try
    Joel: Give me a sec
    Bhagawan: Sure.
    Joel: Nope...still only shows Lightroom 4
    Joel: Products in use Version Platform Registration date Lightroom 4 Mul October 4, 2012 Register new products
    Bhagawan: Okay.
    Joel: Not sure why it isn't showing my upgraded license for Lightroom 5
    Bhagawan: Please give me a minute or two.
    Joel: ok
    Bhagawan: Sure.
    Bhagawan: Thanks for staying online.
    Joel: np
    Bhagawan: Joel, In this case, I'll transfer this chat to our Concern Team to check and help you with the serial number.
    Joel: ok
    Bhagawan: Please stay online.
    Joel: ok
    Please wait while I transfer the chat to the appropriate group.
    You are now chatting with Naveen R.
    Naveen R: Sorry for the wait. Please do stay online.
    Naveen R: Hello! Welcome to Adobe Customer Service.
    Joel: ok
    Joel: Hello
    Naveen R: Hi Joel.
    Naveen R: I understand that you are unable to locate the serial number.
    Joel: I purchased Lightroom 5 on July 25, 2013 as an upgrade for Lightroom 4. I need to reinstall Lightroom 5, but my serial number is not showing up in the products & services page.
    Joel: I looked through my email receipts and couldn't find an order confirmation (or anything from Adobe related to my recent purchase.) After purchasing the upgrade, the serial number was displayed and I thought I had registered it using the Adobe account portal
    Joel: Apparently, this didn't work. I have my VISA transaction information if required.
    Naveen R: Thank you for the information.
    Naveen R: I will be glad to check and help you with that.
    Joel: Thanks
    Joel: As I mentioned to the previous agent, when I got into My Products on the Adobe portal, I can see my Lightroom 4 info, but the Lightroom 5 Upgrade info isn't there.
    Joel: got = go
    Joel: sry
    Naveen R: Thank you for waiting. One moment please.
    Joel: ok
    Naveen R: I'll be right with you.
    Naveen R: Sorry for the wait. Please do stay online.
    Joel: ok
    Naveen R: Thank you for waiting. One moment please.
    Naveen R: Sorry for the wait. Please do stay online.
    Joel: Will it take much longer?
    Naveen R: Let me check on that.
    Joel: Are you alive?
    Naveen R: I'm sorry due to application error I'm unable to check on that.
    Joel: Can I please get a phone number to call? My only other choice would be to open a claim with VISA for fraud since Adobe seems unwilling to help in this matter
    Naveen R: I will provide the steps to locate the serial number on your Adobe account.
    Joel: I already know how to look for a serial number. The problem is that it doesn't show up in the Adobe account portal.
    Naveen R: Please login under a different browser.
    Joel: Already tried. Used IE then Chrome
    Naveen R: Delete the cookies refresh your browser.
    Joel: Same problem
    Joel: Please provide me with a number to call
    Naveen R: *Once you login to the Adobe account, click on "My products" under the "My products and services".
    Naveen R: *There you can locate the serial number which you have registered.
    Joel: I've already done that.
    Joel: It is NOT listed
    Joel: Which I've been saying for the past 40+ minutes
    Naveen R: May I know the email address you logged into Adobe account?
    Joel: ******
    Naveen R: Thank you.
    Joel: ...
    Naveen R: Thank you for waiting. One moment please.
    Naveen R: I see that your serial number is registered under your account.
    Joel: Lightroom 5
    Naveen R: I will provide you the serial number via email after ending this chat.
    Joel: ok but please make sure it isn't Lightroom 4 but my Lightroom 5 serial number
    Naveen R: Yes. Due to some technical error you are unable to locate it.
    Joel: ok please send the serial number
    Naveen R: Sure.
    Naveen R: Is there anything else I can help you with?
    Joel: No
    Naveen R: You are welcome.
    Naveen R: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
    This chat session has ended.
    Thank you for contacting Adobe.

    OK, I was able to recover my previous system's image and thankfully it appears you can get the serial number from Help->System Info.  I attempted to register the serial number again via the My Products page and while it indicated that the registration was successful, we'll see.  At least I should be able to install LR5 on my new machine now.
    Edit:  I also just discovered that the serial number is listed under My Orders, but not under My Products.  Weird.  In my defence , I never thought to check My Order history because I never received a confirmation email and the order wasn't listed after purchase...even as late as mid-August (when I last checked.)  Very strange but it's all good now.
    Edit #2: OK now I just feel silly.  I just received an email from Naveen with an actual support case AND the correct serial number.  So, I stand corrected.  The Live Chat process still felt incredibly long with some seemingly canned/automated responses but, in all fairness, he did get back to me.  Thank goodness I washed both feet today...

  • Adobe lightroom asking for serial number each time I open it. Any suggestions?

    I just downloaded Lightroom 5 and updated to 5.7 when prompted on completion of the process. I now have to input the serial number each time I open the programme. Is there any thing I can do, restarting the installation for example, to try and get round this problem?

    I have the same thing happen to me. Every time I start Aperture, it asks for the license. Once I have entered the license key it lets me use the application. However, the next time I use the application again, i get the same problem. I have tried reinstalling the application, and am asked for the license key at the beginning of the install and again once the package is started. To no avail. And I get no other messages.
    I called Apple Support, and after booking a call with a support person (a Genius?), I got one who, after reading the summary of my problem in the service request, said simply "this is for Aperture? Aperture is a Microsoft product, you have to call Microsoft". And that was that.
    Please, anyone have any ideas?

  • Lightroom Thinks My Serial Number is Invalid

    I have a purchased copy of Adobe Lightroom 5.
    I replaced my desktop computer, and am trying to install Lightroom 5 on it.
    I downloaded Lightroom 5 via the Creative Cloud installer, and when I go to activate it, it tells me my serial number is invalid.
    I've both typed-it-in and cut-and-pasted it. When logged into adobe.com and looking at products, I see my serial number listed for Lightroom 5 as a valid product.
    What can I do to get this working?

    The Cloud is for subscription offerings.  You should install a license-based version instead.
    Lightroom - all versions
    Windows
    http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
    Mac
    http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh

  • My Lightroom 5.0 serial number is not valid?

    It is listed on the Adobe web page but is not valid says Application Manager?

    If you downloaded the installation file you might have downloaded the Cloud version, which will not accept a serial number.  Try downloading thru the applicable link below:
    Lightroom - all versions
    Windows
    http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
    Mac
    http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh

  • Download Link to activate the Student and Teacher Edition of Lightroom. (The Serial Number to activate was already send to me by email)

    Hey,
    I activated my Student and Teacher edition, so now i have a Serial Number. But I need the Download Link for Photoshop Lightroom where I can activate my Number. Or do I have to install the test Version?

    Lightroom - all versions
    Windows
    http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
    Mac
    http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh

  • Computer crashed, had to move programs to new hard drive, now Lightroom wants a serial number to open and I can only find the license key I was given upon purchasing it.

    My computer crashed and now when I try to open Lightroom it's asking me for a serial number. I purchased this program off of Amazon and I can only find the License Key # in the e-mails they sent me. How can I retrieve my serial number?

    https://www.adobe.com/account.html for serial numbers or subscriptions on your Adobe page

  • I am reinstalling Lightroom 5 and serial number entered is invalid

    My system was rebuilt and getting back to the install disk for Lightroom 5.0 where I enter my serial number associated with the install disk and the system will not continue indicating the serial number is invalid.  I have entered it several times to make sure it was entered properly to no avail.

    Richfroisness are you utilizing the serial number listed under your account at http://www.adobe.com/.  You can find more details on how to locate your serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
    If so are you installing from the installation disk or did you download a fresh copy of the installation files?  Finally what operating system are you using?

  • Missing Serial number from System profiler

    I just noticed that I'm missing the serial number from my System Profiler.
    The only reason why I noticed is that I was trying to gather information about the macs on the network via remote desktop and I found several that will not allow me to gather information about the system.
    They are all the ones missing the serial number from System profiler.
    How can I add it back? Also anyone know why it is missing?

    The serial number disappears when the motherboard/logic board is switched out, because the serial number is linked to that piece of hardware.
    Authorized Apple repair tech are supposed to use some special software to input the S/N onto the logic board. Possibly they can do it for you.
     Cheers, Tom

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