Likelyhood of being replaced on multiple hard drive failures.

My 17" Core duo macbook pro just ate its 2nd harddrive. I am outside of the apple warranty but luckily purchased apple care and they are taking care of everything. After 3 repairs does apple replace the entire unit? Or is there a set number of times that requires them to replace it.
And if they replace it do you have any options in what you get. Do you get an identical model or a newer core 2 duo model. I would be willing to pay a difference to get the core 2 duo 15" version if the option were given to me. Just curious how applecare handles these situations.
Thanks

You're right in that Apple should treat everything it sells with the same weight. However, given the information provided one could hardly conclude that there was a pattern of drive destruction. For all we know the drive failures could well have happened over 12 months apart and that would hardly suggest a serious issue with the MBP as a whole.
Yes there are guidelines for system replacement but ultimately the deciding factors are weighed on a case by case basis with no hard and fast rules. Sometimes replacements are done with lesser contributing factors although the individual circumstances deemed it prudent. There are also times when you simply have weird, unforseen, circumstances that given no alternative (I should know about this one as I had a 3 year old PowerBook G4 be replaced by my current MBP).
Also bear in mind that this is a 2nd drive replacement and not a 3rd.

Similar Messages

  • Multiple Hard Drive Failures

    I purchased a MacBook Pro just before last Christmas and in late January or early February the hard drive failed and had to be replaced. I was told then that it was a fluke and not to worry about it that the chances of it happening again were very slim. Well, yesterday it happened once again.
    That is now 2 hard drive failures within 4 months of each other, and within 6 months of being purchased new. This is simply unacceptable for a computer that costs nearly $3,000 with an extended warranty.
    Until Macintosh figures out this problem, I would advise everyone to stay away from the MacBook Pro. From what I was told by the "Genius" at the Apple Store yesterday when I was having the hard drive replaced once again, "Apple knows about this problem". Well, they may know about it, but apparently they are not doing anything about it because the problem still exists.
    I guess they assume its cheaper to just keep replacing hard drives every 2 or 3 months than to fix the problem and have a satisfied customer.
    WARNING - Do not buy the MacBook Pro unless you do not mind spending several days reloading your software and files onto a new hard drive every 2 or 3 months.

    Even with a backup, that does not reinstall all of the software onto the new hard drive, only the personal files and data. I have over $15,000 worth of software that I have to painstakingly reinstall each time this happens.
    You are mistaken. If you've backed up by cloning the entire hard drive, everything on it is backed up and can simply be cloned onto a new hard drive. Nothing at all needs to be reinstalled from any other source. If you clone to a portable hard drive, you can take it with you on location. If your primary drive fails there, you'll be able to boot to your portable drive exactly as if it were the internal drive, and keep right on working without missing a beat. A 250GB Seagate FreeAgent To Go portable USB2 drive containing a clone of my MBP's internal drive goes everywhere I go, and is ready to step into the place of my internal drive in moments if ever it should go pear-shaped.
    Believe me, I am not making this up, and there is no Catch-22. This is what cloning software is for, and it works beautifully. You may have good uses for other kinds of backups too, but a bootable clone of your primary internal hard drive would be invaluable to you as an additional protection against lost time and work in the field.
    http://www.bombich.com/software/ccc.html
    http://www.shirt-pocket.com/SuperDuper/SuperDuperDescription.html
    I've used both, and I prefer SuperDuper. It's simplicity itself to use, and costs under $30. Carbon Copy Cloner is free, offers more selective-copying options, and in the versions I've used, it presented more inscrutable messages that I didn't know how to interpret, leaving me wondering what had and hadn't happened. I'm told those rough edges have been polished off in recent versions, but I haven't tried them. SuperDuper works very, very well for me and never leaves me puzzled.

  • Multiple Hard Drive Failures on Macbook Pro 15inch (late 2008)

    So I just lost my THIRD hard drive since July on my refurbished Macbook Pro. I was told when the first one failed it was just bad luck. That hard drives fail once in a while. Then in December when the 2nd one died I was told there was no way there was a connection but they would run test on the macbook Pro. Both times I told the genius workers that my Macbook pro runs very very hot at random times (not all the time and I have not had it happen at an Apple store) and that I have many friends with Macs and I have never had a friend macbook get as hot as mine but both times I was told that my macbook could not be getting too hot it would shut off if it got too hot. The 2nd time I was told all the test came back normal and it was just bad luck the 2nd hard drive failed. SO.....
    Anyways so yesterday my hard drive is failing again!!!! Third time! since July!!!
    So my question anyone else having this problem?
    I am sure that there is a problem with the macbook pro that is leading these failures-- but I cannot get an apple genius to believe me. I personally think it is time for Apple to replace my macbook pro if they cannot fully determine the underlying problem. Anyone have these issues?
    I am headed to an apple store tomorrow but it is a 2.5 hour drive (one way) for me and this gets really really old each time I lose a hard drive!!

    A drive can be so badly corrupted that it doesn't work, but be resurrected through repartitioning and reformatting etc, TravisPaul.
    On some occasions, too, I can imagine an over-pressured service department deciding to simply replace a drive rather than go to the trouble of thoroughly troubleshooting it and "not being able" to recover data from it for much the same reasons! It takes less time, though there is no evidence that this is what has happened here, of course, and I wouldn't expect it to occur in an Apple Retail Store.
    The symptoms you report could just as readily involve corruption as failure. Doesn't sound like lack of free space was an issue. Did you attempt any repair processes yourself before taking them in (repairing the disk with Disk Utility or a Safe Boot, checking SMART status, reformatting the drives and re-installing your OS etc?) If three drives have really failed there is either another , undiagnosed, problem or you have been extremely unlucky, but probability being what it is, given the number of these computers in circulation, I guess it must happen every once in a while. Heck, a person I know lost their house in the Australian bushfires last year and then got caught up in the Peruvian mudslides while on a holiday trying to forget about the house! Even lightning really does strike more than once in the same spot occasionally.
    Cheers
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  • Multiple Hard Drive Failures on my Macbook Pro - Entourage reminders?

    Over the past 2 months I've had three hard drives fail on three different macbook pro computers.
    I've retraced my steps, searched many forums, and spoken with multiple Mac Geniuses but still can't figure out what's happening. The IT guy at work is about to kill me and I really want to figure out what's going wrong so I can fix it (or change my current behaviors).
    Computer #1 - Out of the box, 2-3 weeks old. I took the computer home to do some work over the weekend. I didn't turn the it off before transporting it, but I did wait for it to go to sleep completely (I've since read that it takes a few moments while things in RAM switch over to the Hard Drive to save incase of power failure). I worked on it a bit at home, mostly just internet searches and a few word documents. When I returned to work my computer was running slowly and suddenly all of the programs locked. Since I've had this problem before with my personal computer (a G4 Powerbook), I tried the force quit options to no avail so I just held down the power key to power off. When I rebooted I got the dreaded "no" symbol.
    Computer 2: IT gave me a used macbook pro that they repurposed for me. I made sure to shut down before transporting this computer. A few days later, before I even got to transfer all of my files, the computer started running slowly, programs locked. I eventually got the computer to shut itself down (as IT didn't want me to do a forced reboot) but upon restarting I got an even more dreaded screen, the folder with a question mark in it.
    Computer 3: It was a fairly new computer, though a bit more ram, and probably only a few months old (used by a freelancer). It worked great. I took it home several times, transfered all of my files. Set up everything perfectly. Three weeks in, after working at my desk for about 4 hours, everything began to slow down. I called IT immediately and remotely sent a force shut down message. Nothing happened for about 15 minutes so I left for a meeting. I came back a few hours later and my computer was off. When it restarted, nothing appeared. There wasn't a "no" symbol or folder with a question mark in it, just a blank screen.
    I've read and thought about all of the options.
    - Large Magnet somewhere - It would have affected my personal computer (if at home) or my colleagues (if at work) or everyone else in nyc (while on the subway)
    - Too hot - Possible I suppose, but how does running iTunes, powerpoint, and entourage do this?
    - Downloaded something/Virus - We don't have administrative privileges. I can only update some software and send/receive folders. Plus, can any single file cause this much damage?
    - Moved before asleep - This might have happened on the first computer, but I doubt it could happen to three. I always shut it down now before transporting, and I was sitting at my desk for hours before I had any trouble last time.
    The one common factor that I haven't mentioned.
    We use Entourage as a mail client here.
    Each time the computer froze, the first things to freeze were the Entourage calendar reminders. Entourage seems to run strangely with the airport, but not with our LAN. When my computer froze last time, I had the aiport on but was working off the LAN. Could Entourage cause this much trouble? Has anyone else had trouble with entourage calendar reminders or failing hard drives?
    Oh, and it also always happens on a Monday. I've taken the computers home multiple times though, so I'm not sure if it's something I'm doing during the transport or not, but the computer is always off now when I move it. I also cary my personal computer with me often, same routes and bags, so I'm not sure why it's not affected.
    Thanks

    columbus new boy wrote:
    How crap is that?
    It's not crap at all.
    It's not that simple. For example, I've 3500 songs on my MacBook but don't want them all on my phone, so I have to manually select each song again???
    There has to be a solution.
    Why not simply make a playlist with the songs you want on the iPhone?
    and maintain a current backup of your computer.

  • Multiple Hard Drive Failures in 2 months on 2 MacBook Pros

    I have a mid-2009 13" MacBook Pro with a 320GB hard drive. In early Feb. the hard drive failed suddenly and would no longer mount. My Apple Store replaced it and I restored from a Time Machine backup. A week later the hard drive failed again. It was again replaced, and they order a completely new machine. On the second restore I did not restore from Time Machine but rather moved the files I wanted, iTunes, iPhoto, documents, as to not bring along bad system files. The new computer came in and I set it up as a new machine and transferred files from the old Time Machine but did not do a full restore. I then erased Time Machine and ran a fresh backup. Two weeks later the hard drive on the new machine failed. It locked up so I powered down and upon restart got the file folder with a question mark and the hard drive was nowhere to be found. The Apple Store kindly replaced my hard drive for the third time, the second hard drive in a two week old computer. The asked me to not move any files from Time Machine for a couple of weeks.
    I now have my fourth hard drive in 2 months and I do not want a fifth. In fact, the first computer may have failed three times. At this point I don't remember. The Geniuses at the Apple Store are stumped so I'd appreciate any input. What the heck is going on here?
    My theories
    1. Simple bad luck
    2. A file in iTunes, iPhoto or an Office, iWork, pdf...... is causing the failures
    3. Restoring Office from Time Machine is killing it.
    4. I'm doing something to cause physical damage. I've never dropped it and I handle it fairly carefully and in the same way I've handled every other Mac laptop I've had in the past 10 years.
    5. Moving the computer immediately after closing the lid to sleep. I've been told that the disk doesn't stop spinning until the sleep light pulses and moving it around too much too soon can cause damage. I've been doing this every laptop I've had and in the past much more aggressively as a grad student hurrying out of class rooms.
    6. My most recent idea, not having the Put hard disk(s) to sleep when possible button checked in System Prefs. I unchecked it for better performance but maybe this is causing the hard drive to never lock when sleeping so when I move it around the heads bang on the disks.?
    7. Something environmental. Using it on my lap? Setting it on the couch or ottoman while running? A power surge?
    Please help. Thanks a lot.

    Dunno about your hard drive issue.
    However, everything you list in number seven are definite no-no's. All of them, except power surge, will cause heat related problems.
    Have a nice day.
    Boyd
    Message was edited by: Boyd Porter

  • Multiple hard drive failures on multiple mid-2012 13" macbook pros

    I have a mid-2012 13" MacBook Pro (500GB hard drive), which is actually the third one I've owned in two years. The hard drive on my first laptop failed and was replaced at least five times (I lost count) before Apple agreed to just replace the machine after about a year and a half. Thinking that was the end of it, I was unpleasantly surprised when the second machine's hard drive failed after just a month. Luckily, Apple was willing to replace it right away since it had only been a month. Now it's been about four months since I've gotten my third laptop, and its hard drive has just failed.
    At this point, it seems like the problem is something I'm doing, but I don't see how that's possible - I don't handle my laptop any differently than the average college student, and many of my friends who own MacBooks haven't had this issue. I don't have above average knowledge of computers, and Apple representatives haven't offered any solutions aside from just replacing the hard drive, so I know that that's exactly what they're going to do if I take it to the Genius Bar again. I know enough to see that the issue isn't the hard drive, and I'm so fed up now that I just want to get rid of this laptop altogether. Does anyone know of anything that could be causing the problem, and is there anything else I can do?

    The range of reported problems using an external monitor or projector and the mid-2012 MBP is dizzying. The only way I've found to use an external monitor is to shutdown and plug the monitor in prior to rebooting. Any attempt to attach a monitor (or projector) after I'm up and running fails. All the trashing of plist files, resetting PRAM, etc etc. doesn't solve anything.
    And turn off energy savings. If my MBP goes to sleep, it won't find the external monitor when waking. I have to reboot again.
    Bush league problems. Our only encouragement is that it appears to be a software issue, since booting into Windows solves the problem. So we can hope for a fix. I'm pretty disgusted with Apple here. They've had a lot of time to fix this since 10.8 was released. I've been an exclusive Apple user since 1984. But as they've gotten fat and sassy, their quality control and responsive service has sunk. I can put up with their secretive, non responsive approach if things get fixed. But if they don't, they're headed for the ash heaps.

  • Replacing Music After Hard Drive Failure

    I just got my computer back from the repair place after its hard drive failed. I had my music collection (purchased through iTunes) backed up on CDs, and I'm in the process of putting it back on my computer. The music is downloading fine, but the computer can't find the titles or artists for the music. Is there a way to get this stuff back through my account?

    If you burned the CD/DVD's as a data format then the info should be there as it is part of the id3 tags. If you burned as an audio CD (AIFF) then as noted you are out of luck.
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  • Combining Multiple Hard Drives

    If I have a lot of data that needs to be split between multiple hard drives, is there any way of installing the drives but having the OS treat them as a single drive? The idea being that my file system would be just as easy to manage but I could have a huge amount of extra storage.
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    Any help appreciated,
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    Message was edited by: AdColvin

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    RAID 0 "stripes" your data between a pair of usually matched drives - capacity, brand, model. 1TB drive + 1TB drive = 2TB of total storage. This makes things go fast, but isn't safe.
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  • I have replaced my old hard drive with a new SSD drive. Can I restore a complete Time Machine backup

    I have replaced my old hard drive on a MacBook Pro midyear 2010 with a new SSD drive. I have a complete system backup of my old drive in an external hard drive using Time Machine.
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    Let me first document the steps that did not work and then I will document the steps that worked.
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    2) Connected the original hard drive using a USB adapter to the MacBook to make it behave like an external device.
    3) Powered on the machine and on hearing the chime pressed Command-R to start in recovery mode.
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    7) On the destination field, choose the new SSD drive. Clicked on "Restore". Gave me a warning, accepted the warning and the restore was under way.
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    9) Disconnected the external hard drive ( my original internal HDD), shut down the machine and powered on again.
    10) Heard the chime and after that it was a white screen with no Apple logo.
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    2) Connected my internal HDD once more as an external drive
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    Moral of the story - It is the spirit that counts.

  • I need to replace my laptop Hard drive.  How do I get my iTunes off the old hard drive to an external so I can put it back on the new hard drive?

    I need to replace my laptop Hard drive.  How do I get my iTunes off the old hard drive to an external so I can put it back on the new hard drive?

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  • How can I replace my internal hard drive on my Macbook?

    I have a 13 inch aluminum late 2008 MacBook.  The processor is 2 GHz Intel Core 2 Duo, Memory 4 GB 1067 MHz DDR3 running OS X Lion 10.7.4.  The hard drive is currently set up as follows:
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    I am unsure if this matters but here is the info just in case:
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    For a new hard drive try Newegg.com http://www.newegg.com/Store/SubCategory.aspx?SubCategory=380&name=Laptop-Hard-Dr ives&Order=PRICE
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    Here are video instructions on replacing the hard drive on the Aluminum Unibody http://eshop.macsales.com/installvideos/macbook_13_unibody/
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    Here's a cheap SATA external hard drive case on Amazon. http://www.amazon.com/Drive-Aluminum-External-Enclosure-Capacity/dp/B000XPS3U6/r ef=pd_cp_pc_3
      If you don’t have the tools to open up the MacBook OWC has a set for $5
    http://eshop.macsales.com/item/OWC/TOOLKITMHD/

  • Multiple hard drives question

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    I am attempting to replace a failed hard drive on a F500 Vista laptop. I have a home premium recovery DVD (1 of 1) and It runs the recovery after a while of loading, and it creates a 24GB partion and loads about 2.6Gb of information on it. the it ejects the disc and asks if I have any suplimental disks, which I don't have. Then it reboots it's self and cycles through reboots for 5 hours, yes I let it do this for 5 hours as the HP site says it could take several hours.
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    Okay. So I was able to install, and format the new internal HD. Was able to install Lion then Mavericks.  Next, is to try to retrieve my data from my failing old HD.  I bought an enclosure (sled), and have my HD hooked up to my laptop, and it finally showed up in Finder.  So.  Now.  What is next?  I am seeing a screen that shows these folders:  Applications (translate for the PC me = Programs), Library (I am assuming?? these are my various files such as docs, photos, music, etc.) System, opt, and Users.  Should I just try to drag and drop some/all of the folders onto my desktop, then open up the folders and do something with the contents?  Sorry to sound so vague and frankly, rather dumb-sounding, but the nomenclature with a Mac is a bit different than with a PC, and Finder is a little different looking to me than Windows Explorer.  I am relieved to see that I was even able to get this failing drive to show up in the first place, so I feel a little like I could be on borrowed time with it.  I think it may just be bad sectors, since I don't hear any clicking or other mechanical issues with the drive as it spins.  But, any further help with retrieving the data would be VERY much appreciated!!

  • RE: Syncing to a "New" Computer or replacing a "crashed" Hard Drive by wjosten

    I really appreciate the detail that wjosten provides on the User Tip entitled "Syncing to a New Computer or Replacing a crashed hard drive".  I do have a follow up question though about my wife's iPhone 4 running iOS 5.1.1.  All her calendar and contacts are on the Cloud - not running through anything like Outlook or Windows Address Book, as far as I can tell.  In the past, we previously synched with a PC. 
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    what type of Mac? a macbook pro
    how much free space on your boot drive? about 380 GB
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