Limited WiFi on Lenovo G580

Good morning.  I work for a school district and we let students bring in their own devices.  I have a student that has a Lenovo G580 running Windows 8 that can't get connected to our WiFi.  We have attempted to connect to both our Guest Network (that is open and has no password) and a password protected network, and both show limited connectivity and give IP addresses of 169.x.x.x.  She can connect fine at home or other locations, just not at school.  Our network is fine because we have hundreds of other devices connected to it and working.  I have reset her network adapter, followed the Windows 8 troubleshooting steps, and run an ipconfig release and renew (which did give me a valid IP one time, but I still couldn't get online.  Every time I've tried it since has timed out on the renew).  I am leery to try any updating of the network adapter since it's her personal machine and, as I said, works fine at home.  Other than that, does anyone have any ideas on why she wouldn't be able to connect here?  Thanks!
Solved!
Go to Solution.

With an IP address starting with 169, it means that her computer is not connecting with your router at all, not even on a limited basis. There are several things that could be causing the problem, but the easiest way is if you can run ipconfig on her machine.
Open a command prompt (all programs > Accessories > Command Prompt) and type in
Ipconfig /all > ipconfig.txt and then hit enter. Then type in ipconfig.txt to open notepad with the log. Copy it and paste it in to your next response.
But it sounds like she has her computer setup with a static IP address and because of that cannot renew the lease on the IP Address so it is reported as a 169 address. Go into the network and sharing center and click on Setup a new connection or network. Then just follow the instructions. .
Hoov
Microsoft MVP - Consumer Security
SpywareHammer.com

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