Line Rental Increase/Cancellation

I'm currently on a bundle with BT paying £21 a month for Infinity 2 Broadband & Anytime calls. On top of that I pay the standard £14.60 a month line rental.
Just received notification that the line rental is going up and I know that gives me the right to cancel which I would like to do.
However, the £21 Broadband & Calls bundle is staying the same. So can I cancel the whole lot or is it only the line rental I can cancel?

Hi scrabble123
I have managed to cancel all of my package, on the basis of the line rental increase.  According to BT's own FAQ's on the main website you have to have a BT line for any of their broadband packages.  As the line rental is increasing and you cannot use your package without BT line then it equates that you cannot actually access what you are paying for!!!  You might well have to get it escalated to a manager and then complaints but I finally got the phone call after about a week saying I could leave without cancellation fees!  It also appears that not many of the people at BT customer service know about the 10 day notification period in which you are allowed to cancel, so you will have to tell them!!!

Similar Messages

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  • Increase in monthly line rental charges without no...

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    edit: or even contact the mods to try and help http://bt.custhelp.com/app/contact_email/c/4951
    Check your exchange or major service outagesIf someone has given a helpful answer, please click on their Ratings star on the left-hand side. ***

  • Line Saver and Rental Increase

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    Solved!
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    I've now read a few earlier threads on this, and I think I've grasped the situation (which probably means I haven't).
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  • Linesaver Line Rental

    Today I have signed up for BT Linesaver following the receipt of a letter from BT. I have paid the £113.88 upfront online today.
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    Solved!
    Go to Solution.

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  • Trying to renew Line Rental Saver, unable to do so...

    Hi, I have had a look around but couldn't see a solution.
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    BT seem to have problems with complicated IT systems.  To avoid the system completely tying itself in knots, they limit each customer to one order at a time.  So if you've ordered something, you can't order anything else until the first one has been completed or cancelled.
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  • Paying for line rental and broadband only

    I have recently received my bill and want to stop using my landline phone and just use my Internet phone.
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    Which calling plan are you currently on ?  The evenings & weekends one is effectively free anyway.
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  • BT refuse to refund the 12 months line rental they...

    Dear BT,
    This is about the 6th or 7th time I have had to explain this scenario across various phone-calls and emails:
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    Hi malfunct,
    Thanks for posting. I can look into this for you. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile.
    Cheers
    David
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Line Rental (Saver) prices

    I've just read
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    Solved!
    Go to Solution.

    It was a email from BT - usual Libby Barr signature received early today.
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    Don't miss out. Pay in advance again for your monthly line rental with Line Rental Saver to carry on saving.
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  • Charged for Line rental saver package but it's not...

    Okay, so my first experiences with BT haven't been the best I'll be honest. On Friday 8 June I ordered BT Infinity Opt 2 with the Line Rental Saver package and Anytime calls package. All seemed to go through and the payment of £129 went out of my account almost straight away. Then on Saturday 9 June I received a phone call from someone at BT (for the sake of easing confusion, I'll call him Guy A). So, Guy A told me that there had been an issue processing my payment for the line rental save and that I would need to purchase it again once my infinity had been set up, whilst in the process of this though the line cut out. He then tried to call me back around 5 minutes later only to be cut off again. At this point I decided to call BT cust services myself to find out what was going on and spoke to Guy B, he wasn't sure and so put me on hold to go speak with someone, during this time Guy A called me back and told me to hang up on Guy B, so I did. He then carried on explaining that any money taken from my account would be paid back straight away as it hasn't really been taken (whatever that means), he then said goodbye and went. Once I put the phone down I received a voicemail message from Guy B saying that there was nothing actually wrong with my order and that I simply need to call back BT and confirm a few details to get the order submitted. So, I called back and spoke to Guy C. I explained all of the above to guy C and he had a look at my account, he thought that there might have been an issue with my engineer date and so asked if I was happy to change it to the 26 June from the 25 June, which I was. So he did this, but then realised that the issue lies in that I am migrating both phone and broadband from O2 and that I need to have a BT phone line before they can install Infinity for me. He said that he would cancel my Infinity order for me and that I would need to re-order BT Total Broadband online, and instead of choosing Infinity to choose just the standard broadband option 3, and that once this is installed to call up and upgrade to Infinity. I confirmed that he was going to cancel my Infinity Order and then hung up, I went online and ordered BT Total Broadband again, with the line rental saver and anytime call package. I then realised that Guy C hadn't told me how long a refund on the line rental saver from infinity would take, so I called BT cust service again and Spoke to Woman A, she had a look for my original order but couldn't actually find it in the system, so she looked for my new order and couldn't find that either, she advised me that it can take 48hrs for an order to show in her system and to call back on Monday 11 June to check the status' of my cancelled Infinity order and my new BT Total Broadband order. ---> Read next comment.

    So, I called back today only to be told that my Infinity order is still going ahead and that they will install the phone line on the 26 June and Infinity on 27 June instead. I mentioned to the woman I was speaking to that I had already placed another order and she assured me that this would be automatically cancelled when they see that there is a duplication in the system. I then asked about the whole thing with my Line Rental Saver package. She had a look but couldn't see that I had chosen that option at all from the Infinity order (worrying) and that my latest order wasn't even showing in the system. 
    She advised me to call my bank and check to see with them if they have any pending refunds on my account, so I did. And, surprise surprise I don't.
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    P.s. Sorry for the super long post, but I needed to get everything down. 

  • Line Rental

    All,
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    You need a telephone line to get the broadband.  The line rental covers the cost of maintaining the telephone infrastructure.  So you can't cancel the line rental if you still want broadband.
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  • Getting charged twice for line rental this month, ...

    My previous line rental saver ended on the 27/11/13 ,due to a few factors including a line fault which got repaired on 12/12/13 I had not renewed the LRS anyhow late on the 13/12/13 I attempted to pay online to renew LRS due to the first attempt failing for some reason, took me 15 mins into the next day to complete the ordering payment process To cut a long story short in my account i have a bill which is including line rental @ the full rate, and under my payments i can see that £20.60 has been debited from the £141.00 (cost of LRS) so in effect it would appear that BT are charging me twice, So today i rang bt explained this problem to them, they checked my account and confirmed what i was referring to , I explained that i did not want to be charged twice in one month and then credited back one line rental fee next month, I was then told that this was changed to no payment taken from bank this month , but billed for Dec and Jan calling plan +any calls that aren't included next month , which i don't have an issue with, But i'm not convinced that this will happen, as the bill for line rental this month hasn't been amended as yet, so if someone could double check this that would be great , as i don't want charging twice for line rental nor do i see that i should be

    Well from the screen cap of the below page i would say that it certainly looks like they intend to charge me twice
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  • Yearly line rental

    I signed up for BT phone and internet package 25th July 2011 and paid the £120 yearly line rental.Through no fault of mine the order was cancelled for some reason and i was Emailed to tell me.I subsequently spoke to an advisor and was told that i had phoned up and cancelled it,which i hadn't,and i had to reapply on the internet.I reapplied and had to pay the yearly line rental again.This was applied for on the 10th August 2011 and it all went through fine this time but i have not been refunded the first £120 line rental yet even though i have spoken to an advisor on 30th August and was promised that a cheque had been sent and it would take 7 to 8 working days to arrive.I am yet to recieve a cheque yet so i emailed a customer advisor that i had dealt with before and have not heard a thing.As you can imagine i am beginning to get very annoyed as i have paid £240 line rental for 12 months.This is not a good start to my BT contract and i am beginning to wonder if i have made the right decision to move to BT.I also recieved a bill from my previous internet provider so i phoned them and they told me that the contract had not been cancelled by BT which they should have done so again annoying me.HOPEFULLY A MEDIATOR WILL READ THIS AND SORT IT OUT.

    Hello,
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    The forum mods will get back to you within 3 to 4 days and should be able to refund it back to your card.
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